2021-2022 Audi Virtual Cockpit 'SAFE CP' Warning TSB

Owners of various 2021-2022 Audi models may experience an "Audi SAFE CP warning" displayed in their virtual cockpit. This issue is typically accompanied by a diagnostic trouble code (DTC) B200FF0, indicating an internal malfunction within the instrument cluster.

Audi has issued Technical Service Bulletin (TSB) 2065490/2 to address this concern. The bulletin, which supersedes TSB 21-32 dated December 22, 2021, provides a software update as the solution to resolve the "Audi SAFE CP warning" and related DTC.

Symptoms

If your 2021-2022 Audi is affected by this issue, you will observe the following:

• The message "SAFE CP" is displayed in the center of the screen of the Audi virtual cockpit.
• The gauges within the virtual cockpit function normally, despite the warning message.

Fault Codes / DTCs

Technicians diagnosing this issue will find the following Diagnostic Trouble Code stored in the instrument cluster, identified as J285 (address word 0017):

Code	Description	Module
B200FF0	Internal malfunction	Instrument Cluster

Diagnosis / Trigger Conditions

The root cause of the "Audi SAFE CP warning" and DTC B200FF0 is a software malfunction within the instrument cluster. This software anomaly causes the virtual cockpit to display the warning message, even though the core functionality of the gauges remains unaffected.

Repair Procedure Summary

The resolution for the "Audi SAFE CP warning" involves updating the software of the Audi Virtual Cockpit. This procedure requires specialized equipment and can be performed using one of two methods:

1. Automated Update: Utilizing the ODIS Tester for an automated software update.
2. Manual Update: A manual update process, typically used if there are SVM code or server-related issues.

Both methods require the use of a specific SVM code, 17A040, and reference TSB 2060523 for detailed MIB3 Software Update Instructions. The vehicle key must be placed on the emergency key reader coil to start and during the entire update process. The total time for this update is approximately 30-60 minutes.

Required Tools or Parts

To perform the software update, specific USB Flash Drives are required, depending on the vehicle model:

Model	USB Flash Drive Part Number	Quantity
A4, A5, Q5	8W6 906 961 N	01
A6, A7, A8, Q7, Q8, e-tron, e-tron GT	4N0 906 961 AQ	01

These USB Flash Drives contain the necessary Audi virtual cockpit software update. Technicians may also download the software from MirrorServer using the SD Creator Program.

Important Warnings

• If your vehicle is outside of any applicable warranty, this Technical Service Bulletin is informational only, and any repairs may not be covered.
• When processing warranty claims, it is crucial to use the specific warranty information provided within TSB 2065490/2, and not the warranty information that may be stated in TSB 2060523.

Warranty Information

For eligible vehicles, the software update is covered under warranty. The claim type is 110, applicable for up to 48 months or 50,000 miles. For Certified Pre-Owned (CPO) vehicles, claim type G10 applies, requiring verification of ownership. The service number for this procedure is 9025, with a damage code of 0039. Labor operations for the software update, including checking for DTCs, are assigned code 0151 0000, with a maximum of 100 Technical Units (TU).

Diagnostic time and road tests performed before or after the service procedure are not allotted any additional time allowance.

Additional Technical Bulletins

Several other Technical Service Bulletins are referenced as necessary for completing this procedure or for additional information:

• TSB 2039206: 00 How to watch TSB videos.
• TSB 2011732: 00 Software Version Management (SVM), operating instructions.
• TSB 2060523: 91 MIB3 Software Update Instructions.
• TSB 2047812: 00 SD Creator: how to set up and use the SD Creator for obtaining vehicle software updates via the MirrorServer.

NHTSA ID: 10207103