2021-2026 Audi UTR Troubleshooting & FAQs TSB 2081409/1

Owners of 2021-2026 Audi vehicles equipped with the Audi Universal Traffic Recorder (UTR) may encounter various questions or issues regarding its operation. This Technical Service Bulletin (TSB 2081409/1) serves as a detailed resource, offering answers to frequently asked questions and providing a UTR checklist to assist in resolving common complaints. This guide will help you with common Audi UTR troubleshooting scenarios.

What is the Audi Universal Traffic Recorder (UTR)?

The Audi Universal Traffic Recorder (UTR) is a genuine Audi accessory designed to record vehicle activity. It integrates with your Audi vehicle and can be managed via a dedicated smartphone app. The UTR captures video footage, which can be useful for various purposes, including accident documentation and parking surveillance.

Key Information for Audi UTR Owners

If you have a complaint or question about your UTR, the first step is often to consult the UTR app. Customers can download the UTR app from the App Store or Google Play Store to change settings and access a manual with further information. Navigate to the homepage within the app and select 'Software' (bottom right corner) to find the manual.

If problems persist and cannot be resolved with the UTR manual or FAQ list, you may need to complete a "UTR questionnaire" attached to the TSB and potentially open a Technical Assistance Center (TAC) ticket.

Audi UTR SD Card Information

Can I replace the UTR micro SD card with a larger one?

Yes, Audi offers a specially designed 64 GB SD card for the UTR, available under part number 4G0.063.511.AC. Standard SD cards from independent retailers can also be used, provided they are Type MLC and Class 10 or higher. However, it's important to note that independent retailer SD cards may not meet automotive standards and might fail due to the large data volumes and frequent write cycles of the UTR.

When do I need to format an SD card?

Normally, the SD card does not require formatting. If formatting becomes necessary, for example, if the SD card was previously used for another purpose, Audi will notify you directly via the UTR system.

Common Audi UTR Questions & Answers

This section addresses specific Audi UTR troubleshooting questions and provides solutions.

UTR Temperature Behavior

Q: What happens if the temperature in the parked vehicle exceeds 85°C?

A: The UTR is designed to switch off automatically if the temperature in the parked vehicle exceeds 85°C. It will then restart automatically once the temperature falls below 65°C.

UTR Frame Rate and Resolution

Q: What is the frame rate of the UTR?

A: For 1-channel cameras (front UTR only), the standard frame rate is 60 frames per second (fps). For 2-channel cameras (front and rear), the standard frame rate is 30 fps. In