2021 Audi MMI Navigation Map Update Concerns

This Technical Service Bulletin (TSB 2037809/7) from Audi provides comprehensive guidance for owners experiencing issues with their 2021 Audi MMI navigation map update. It details various customer concerns, from outdated maps to system performance problems during updates, and offers solutions for different MMI systems (MIB1, MIB2, MIB2+, MIB3).

Symptoms

Owners of affected 2021 Audi vehicles may experience one or more of the following issues related to their Audi MMI navigation map update:

• The navigation map does not display the latest roads or points of interest.
• Difficulty performing map downloads from the myAudi website (www.audiusa.com/myAudi).
• Uncertainty about how to obtain map data or complete the update after downloading.
• The MMI system responds slowly or freezes during the map update process.
• For MIB2 systems, over-the-air (OTA) map updates may not provide a full map update, resulting in greyed-out regions.
• Concern that OTA map updates will consume excessive data from the Audi connect data subscription.

Fault codes / DTCs

This Technical Service Bulletin does not list any specific Diagnostic Trouble Codes (DTCs) associated with these navigation map update concerns.

What the service bulletin says

TSB 2037809/7, which supersedes TSB 91 20 72, explains that the MMI navigation system allows for self-service map updates. For 2015-2016 Audi A3 models with MIB1, updates are exclusively via SD card. For MIB1 and MIB2 vehicles, map updates are free for the first 2.5 years after production or for the first five releases, whichever comes first. After this period, activations may need to be purchased.

For MIB2+ and MIB3 systems, over-the-air (OTA) updates are available and are designed to automatically update regions based on driving patterns. Audi has designed the OTA system to track data usage separately, so customers will not be billed for data used during an OTA map update if they have an active Audi connect subscription. However, a full North American Region (NAR) update for MIB2+ (and eventually MIB3) requires an SD card from the dealer.

The bulletin also clarifies that the myAudi website's map download service was retired in March 2020, with a new myAudi 2.0 website planned for Q2 2021. Until then, full map data downloads for customers are not available, and the service department must order an SD card. Dealers should not charge customers for the map data on the SD card, as it's considered a shop tool. Map activations must be performed before installing map data.

What to do

If you own a 2021 Audi and are experiencing issues with your Audi MMI navigation map update, it's important to understand the update process for your specific MMI system (MIB1, MIB2, MIB2+, or MIB3).

First, confirm if your vehicle is within the free update period. If you are attempting an OTA update and encounter issues like greyed-out regions or slow performance, be aware that these are addressed by this TSB. If you need a full North American map update or are outside the free update period, your Audi dealer can assist with obtaining the necessary SD card and activations.

For any persistent concerns or if you are unsure about performing the update yourself, it is recommended to contact your authorized Audi service center. They can provide the correct map data and ensure proper installation, especially if you are dealing with issues like the MMI being slow to respond or freezing during the update process.

Source: NHTSA ID 10180144, TSB 2037809/7