Volvo S60 Complaints

1,272 consumer complaints on file.

#11631582December 19, 2024
FUEL SYSTEM, GASOLINE
The contact owns a 2024 Volvo S60. The contact stated while driving approximately 45 MPH, a message stating that the propulsion system was reduced was displayed, and the vehicle came to a complete stop in the middle of the road, nearly causing a crash. Additionally, the steering wheel seized, the gear shift indicator light turned off, and the four wheels seized while the engine continued to run. A Police Officer arrived at the scene and directed traffic to prevent a crash. The vehicle was towed to the nearest dealer, where it was diagnosed with fuel pump failure. The dealer replaced the fuel pump and informed the contact that the vehicle had been repaired. The contact informed the dealer that he felt unsafe driving the vehicle because the steering wheel and the wheel had seized while the engine was still running, which prevented the contact from pulling to the side of the road. The dealer informed the contact that no other failure was found and that the vehicle operated as designed. The dealer towed the vehicle to the residence, and the contact had not driven the vehicle since the failure. The manufacturer was notified of the failure and of the safety concerns but advised the contact that the diagnostic report from the dealer only showed a failure with the fuel pump. No further assistance was provided. The failure mileage was approximately 20,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11628340December 2, 2024
ENGINE
Requesting reimbursement from Volvo Cars USA for a known defect in the engine’s piston rings. This defect has resulted in excessive oil consumption and necessitated costly repairs. Volvo reached a legal settlement in May 2023 regarding this defect—which affects the piston rings, pistons, and/or piston heads in certain 2013–2016 models. I never received a recall notice or any communication from the company informing me of the issue and the extension of warranty for my car. Had I received a letter before the expiration of the 8-year extended warranty, I would have had the opportunity to have the oil consumption test performed and the piston ring repair completed, all at no cost to me per Volvo quality notice P10207. Vehicle: •Year/Model: 2015.5 Volvo S60, VIN [XXX] •Current Mileage: 92,850 •Purchase: Purchased new in 2015 from Volvo of Princeton, NJ (Princeton Volvo) and delivered at the factory in Gothenburg, Sweden May 2023 then shipped to Princeton Volvo in July 2023. •Maintenance History: The vehicle has been consistently serviced at either the Princeton Volvo dealership or at a local AAA-approved repair center. Defect Timeline (for details and costs incurred see full letter attached) 1.[XXX] (47,044 miles): “low oil” light came on. 2.April 2019–November 2024: oil additions needed each 750 to 1,000 miles. 3.September 01, 2023: Replaced oil trap. 4.January 8, 2024 (83,582 miles): Stage 1 oil consumption test. 5. January 29, 2024: Failed stage 2 of oil consumption test. Needed piston ring repair. 6.January – June 2024: Volvo Princeton and Volvo USA refused to cover full costs of repair. 7. November 2024: Piston rings replaced. Total Costs Incurred to Date: $1,431.68 Total Costs Incurred and Anticipated Costs: $2,065.68 I respectfully request full reimbursement from Volvo Cars USA for expenses incurred and anticipated due to this issue, totaling $2,065.68. Thank you for your attention to this matter. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11623092November 1, 2024
AIR BAGS, SEAT BELTS
I purchased a vehicle from a dealership that was aware of faulty airbags that was returned to dealership from another consumer. I discovered the issue a few months later when airbag warning light appeared and had it repaired which included steering wheel airbag, lower knee airbag and the seat belt in September. I did know it was involved in a accident prior to purchase since carfax states airbags did not deploy. A reporter approached me in September to inform me that my vehicle was involved in a story of said dealership selling cars with faulty airbags. The Volvo service advisor and myself did reach out the dealership seeking out financial assistance which they state since the vehicle passed a multi point inspection they are not liable to assist financially. The DA is aware of the situation and I am seeking damages that could have resulted in my bodily injury of lost of life.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11621005October 21, 2024
ENGINE
I was driving approximately 65 MPH on the highway and suddenly my car started shuttering, stuttering, and my check engine light started blinking. My car started slowing down as if it was having trouble accelerating. I also received a warning message that said, “Reduce speed or shift up.” I only have 123,263 miles on the vehicle. My mechanic informed me I was having a cylinder 2 misfire and that my exhaust valve burnt up. I also need a new timing belt. This is not the first time I’ve had a cylinder misfire on this car, so I believe there is something faulty in this vehicle. As a result of this incident, I pulled over on the highway and waited for a tow truck.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11620495October 17, 2024
SEATS
Passenger seat was unbolted from floor during a service appointment and not secured when dealer returned vehicle to me. Passenger safety was at risk due to the seat rocking during acceleration and deceleration and in turns. The issue was confirmed by the dealer and has since been repaired. No warnings issued by vehicle. The dealer error occurred 10/16/24. It was corrected 10/17/24 after vehicle was returned to dealer. This was a result of dealer negligence.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11618880October 9, 2024
ELECTRICAL SYSTEM, UNKNOWN OR OTHER, WHEELS
The indirect measurement TPMS system of this car has misdetected low tire pressure on three occasions. Most recently, on October 3 while driving on the freeway at about 70 MPH the TPMS alert illuminated. I checked the information screen and the display showed low pressure in all four tires. Because I have had misdetection of the right front tire twice before, and that it seemed very unlikely that all four tires would deflate at the same time, I disregarded the alert as a false detection. Later I checked the air pressure in all four tires and found it to be exactly correct. In an earlier episode, as I mentioned the TPMS alerted that the right front tire was low. In this instance, I did not have a history of false detections, so I believed the information to be accurate and immediately exited the freeway and returned home where I had a (very accurate) tire pressure gauge. Of course, the pressure was correct in all tires. I then followed the Volvo recalibration procedure and this completed successfully until later that day when the same tire alerted to low pressure again. I rechecked, again pressure was correct, and re-ran the calibration procedure. I did not have any other false detection again until about a year later when the October 3 incident occurred. The car has had at least one “total system update” to the software to address other issues since the first false detection incident, possibly two (not sure). The problem I am having with this is that Volvo apparently decided to change from direct sensor measurement to indirect wheel speed measurement around 2019 or 2020 as a cost saving measure. That is fine, but the indirect measurement system they are using is causing so many false alarms that now the first thing I think when I see an alert is that it is not a real problem. This is not a good situation. Volvo forums are full of complaints by other owners of similar false alarms. Volvo should fix this problem through software or restore direct measurement.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11617818October 3, 2024
ENGINE
In November of 2021, I purchased my dream car, a 2016 Volvo s60 Cross Country, proud to own a vehicle from a company known for their safe and reliable vehicles. In April of 2022, a class action case ([XXX], et al., v. Volvo Car USA, LLC, Volvo Cars of North America, LLC, and Volvo Personvagnar AB) was issued against Volvo due to a KNOWN-TO-VOLVO DESIGN FLAW in their engines which could lead to engine failure. The case was settled out of court in early 2023 and Volvo issued an extended warranty for vehicles owners to take preventative measures against potential engine failure. Although my car is listed under the extended warranty, I was never sent any notice of it from Volvo. On [XXX], while driving on a highway, at speed limit, my 2016 Volvo s60 Cross Country's engine failed. I learned about the Extended Warranty from a National Highway Traffic Safety Administration Quality Bulletin (Extended Warranty P10183: I5T Oil Consumption Replace; Model Year 20132016 S60, 2015-2016 V60, V60CC and XC60, 2016 XC70, S60CC and S60L) while researching the issue with my car online. I contacted Volvo Customer Care to ask why I was not sent notice and what they could do. I was told that to open a case with Volvo I would need a diagnostic from a dealership. On August 5, 2024, I took my car in for a diagnostic at Patrick Volvo Cars in Schaumburg, IL, from who I also purchased the car in 2021. August 6, 2024 I received a partial diagnostic and was told that they would require 10x the original diagnostic price to find the root of the issue in the engine. On the same day, I called Volvo customer care and opened a case. After weeks of little to no communication, on September 3 Volvo denied my case. I was not provided any opportunity to communicate over the phone with my case manager at Volvo - only after she sent me the decision did I receive a call from her to learn Volvo does not care about my side of the story. Please view attached documents for more details, thank you. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11616189September 24, 2024
EXTERIOR LIGHTING
2019 Volvo S60 headlamp system malfunction alert headlights/foglights to blink or turn off when turning the vehicle at night. I keep my headlights on auto so they are on during the day and I have only seen the error at night
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11612411September 3, 2024
SERVICE BRAKES, STEERING, ELECTRICAL SYSTEM
POWER STEERING BRAKES BATTERY ADAS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11610422August 23, 2024
ENGINE
Engine has excessive oil consumption and sets owners up for expensive testing and repairs, because when the original recall came out, many Volvo s60 with excessive oil consumption were barely out of the allowed mileage range, which sticks the owners with excessive repairs. Volvo should stand behind this problem that effects numerous Volvo s60’s and compensate the repairs.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11610199August 22, 2024
FUEL/PROPULSION SYSTEM
Car is just back from the dealer for 40k service 2 days ago, while driving about 35mph a turtle icon and a check engine light came on car rate limited itself to 25mph had I been on a faster road I would’ve likely been rear ended
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11608500August 14, 2024
FORWARD COLLISION AVOIDANCE: WARNINGS
City Safety Is randomly Malfunctioning. Vehicle will aggressively apply brakes when there are no objects in front of the vehicle. This has happened in town and on a long driveway.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11608588August 14, 2024
BACK OVER PREVENTION: WARNINGS, BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
At temperatures around 90* and higher the rear camera flickers and is unusable. This happens without any warning and when vehicle attempting to reverse.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11608030August 12, 2024
UNKNOWN OR OTHER
Yesterday I took my one year old granddaughter to North Carolina, which is an hour and a half drive away. We had breakfast with family members and I loaded her into the back seat. When I closed the door it looked as if the door closed, but as I began to drive, the door swung open. I attempted to close the door again, and the latch would not connect to the hook inside of the driver side rear door. I ended up needing to have my son sit in the back seat and hold the door closed the entire ride home (an hour and a half) to make sure that the door would not open again. I am currently driving my "new" car with a ratchet strap going from door to door to hold the door closed so that I can go to work. I found information stating that there was a recall on the Volvo S60 (2017) but when I enter my VIN nothing displays. I just bought the vehicle in February and the dealership is telling me that this will cost me $450 to repair on my MAX CARE warranty. Why? When the vehicle had a recall on it in 2020 that obviously was never addressed, prior to me purchasing it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11606254August 3, 2024
TIRES
Have there been complaints about the Pirelli tires with foam inlays falling apart because the foam comes unattached, then causing misalignment. Car becomes unsafe to drive as the tires start to disintegrate. My car started shaking so bad it became difficult to drive. Turned out foam inlay had become unattached which caused uneven wear and some tire disintegration along with the alignment getting out of whack. Tire size 235/40R19 96V pirelli p-zero - It happened with all four tires. Two in the front were relatively new and had less than 10000 miles on them
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11602261July 15, 2024
VISIBILITY/WIPER
Since we purchased the car in December, water was observed on occasion streaking down the inside of the windshield. The headliner is damp after rain, and is stained from water as a result. Additionally defrost/defog wasn’t working, and my son reported having to pull over and wait for the rain to stop so he could drive with the windows down in order to be able to see the road. INCREDIBLY unsafe/unable to drive in the rain. I recently applied pressure to the inside of the windshield with my fingertips by the A-pillars on both driver and passenger side to test the seal and visually confirmed the windshield was lifting off of the frame, revealing a broken seal along the top and sides of the windshield.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11600289July 8, 2024
AIR BAGS, ENGINE, ELECTRICAL SYSTEM
2004 VOLVO S60 PURCHASED THE CAR USED IN SEPT 04. On 7/8/24 STRANDED AT 7-11 CAR WOULDN'T START. ACTING AS IF THERE WAS POWER LOSS, AC WENT OFF, BRAKE FAILURE LIGHT ON PANEL, POWER WINDOWS AND LOCKS DID NOT WORK, TEMP 105 OUTSIDE , THEN DRIVER PANEL WENT BLACK., I WAS SCARED. ENGINE WOULDN'T START. FINALLY, AFTER WAITING 10 MINUTES...IT STARTED RUNNING BUT WAS SLUGGISH. RADIO WAS ON, POWER DOOR, LOCKS, AND WINDOWS, DID NOT WORK. CUT THE CAR OFF AND BACK ON, ALL POWER RETURNED, NOW CHECK ENGINE AND AIR BAG TROUBLE ON PANEL. CALLED VOLVO DEALER NEXT DAY NEAR MY HOME, THEY CAN NOT SEE MY CAR TIL NEXT WEEK TUESDAY. CAN NOT ACCESS ENGINE BOX, MUST GO TO DEALER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11599825July 7, 2024
ENGINE
Discovered that my engine is burning oil. There was no warning from my vehicle or from Volvo (during regular maintenance) that this was happening. It was just sudden that the check engine light went on and I checked the oil and found that it was basically empty. Volvo confirmed that the engine is burning oil and that this model and make was discovered to have this engine issue. Volvo did not offer a solution other than to buy a new vehicle to replace this one. In my research online, this problem is common for this model and make 2012 S60 T5, may other have reported the same issue and it seems that there is a recall for this problem but my vehicle (VIN) does not report this to be a problem for my car. I’m not sure what to do.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11592804June 6, 2024
UNKNOWN OR OTHER
Backup camera will fail to work, on occasion, when car put into reverse. This problem is known by Volvo and I have been told "they are working on it." Searching the Internet I see that this has been an issue since late 2022. I have brought my car to the dealer two times and the problem remains. The last time this happened was 2 days ago (did not drive the car yesterday). Please see [XXX] for more information. Thank you. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11589833May 21, 2024
ENGINE
The contact owns a 2012 Volvo S60. The contact stated that upon starting the vehicle, an unknown belt fractured, and the vehicle failed to start. There were no warning lights illuminated. The contact called the local dealer, who informed the contact about diagnostic testing, but the vehicle was not diagnosed or repaired. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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