Volvo S60 Complaints

1,272 consumer complaints on file.

#11690847October 1, 2025
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
The contact's son owns a 2017 Volvo S60. The contact’s son stated that while driving at an undisclosed speed, the driver’s side door unexpectedly opened. The vehicle was taken to an independent mechanic, where it was diagnosed that the driver’s side door latch had failed and needed to be replaced. The contact also stated that while driving at an undisclosed speed, the passenger’s side door unexpectedly opened. The vehicle was taken back to the mechanic, where it was diagnosed that the passenger’s side door latch also had failed and needed to be replaced. The mechanic informed the contact that the vehicle could be associated with a recall. The vehicle was not repaired. The mechanic referred the contact to the dealer for further assistance. The dealer was contacted. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 80,000. The VIN was not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11688190September 18, 2025
VEHICLE SPEED CONTROL, SERVICE BRAKES
See attached document for complaint.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11685240September 5, 2025
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
I received a previous recall notice for the backup camera not working and visited the dealership on August 19, 2025 to recieve the software update that was supposed to fix this problem. Since receiving the fix, I have continued to have the same intermittent interruption of the backup camera as I was having before the "fix". I do not believe the software fix helped the issue and this feels like an underpowered hardware issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11682826August 25, 2025
ELECTRICAL SYSTEM
The “Tire Pressure System” warning appeared and has not turned off. New TPMS sensors were installed but the dealership could not get the car to calibrate despite multiple attempts. It has come to my attention that other models of Volvo have this same trouble, and a software update is required.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11681059August 16, 2025
UNKNOWN OR OTHER
Front driver door latch malfunctioning. There was a recall on these, but does not include my vin number.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11676297July 25, 2025
UNKNOWN OR OTHER
Tire has a defect
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11673233July 14, 2025
UNKNOWN OR OTHER
Vehicle will randomly lose all audio. A safety issue since audio from turn signals is mute.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11671445July 6, 2025
ENGINE, ELECTRICAL SYSTEM
The check engine light appeared on my 2018 Volvo s60. After taking the car to 2 Independent mechanics and the dealer, it was diagnosed as an Engine Control Module (ECM) failure. My 2018 Volvo s60 has ONLY 44,200 miles. The dealer stated that they "haven't seen this failure in cars with such low mileage. Usually, cars have 125,000+ miles if/when the ECM fails". The dealer and an Independent mechanic both stated that the brakes, steering, starter, thermostat, etc., could fail at any time. This could put my family, and other families on the road, at risk. Volvo refused to pay for the repairs.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11671010July 3, 2025
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
URGENT SAFETY CONCERN: Intermittent Total Loss of All Vehicle Audio Alerts This issue has occurred multiple times and poses a serious safety concern. While driving, the vehicle intermittently experiences a complete loss of all audio output. This includes: •Turn signal indicators •Hazard warning sounds •Blind spot monitoring alerts •Park distance control tones •Navigation guidance •Audio system playback (music, radio, etc.) •All other safety-related audio warnings and notifications The vehicle becomes completely silent, eliminating essential auditory cues that are critical for safe operation. Temporary Workaround (While Driving): The only way to restore functionality is by performing a forced reboot of the infotainment system. This requires the driver to press and hold the home button until the system power cycles—a distracting and unsafe action that must be done while the vehicle is in motion. Please note that while rebooting does not disable the vehicle’s ability to drive, it temporarily resets multiple core systems, including the climate control and infotainment interface. This creates a significant distraction and impairs the driver’s ability to safely monitor vehicle status and surroundings. This malfunction poses a significant safety risk and must be investigated immediately.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11669402June 26, 2025
ENGINE
Vehicle Make/Model/Year: 2014 Volvo S60 Mileage at Failure: 111,000 Incident Description: I am reporting a complete engine failure in my 2014 Volvo S60 due to excessive oil consumption, a known defect in these models as documented in Volvo’s Quality Bulletin P10207. I purchased this vehicle used only 7 months ago, unaware of this defect. There was no notification of any warranty extension or known issue, and the vehicle showed no signs of oil leakage —it simply failed. Volvo has refused to assist me because the vehicle is now beyond 100,000 miles and 8 years, despite their documented acknowledgment of this design flaw. This is a serious safety issue that could have resulted in an accident had the engine seized at highway speed. I am requesting NHTSA investigate further or reopen the matter as a public safety concern.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11668530June 23, 2025
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
The rear back-up camera does not work. This occurs at least a few times a week with routine, daily driving. The vehicle starts normal and software loads normal; however, upon shifting to reverse, the camera is not displayed. Instead, I receive an error message stating that the camera is not available. My vehicle already has the recall for updated software that was intended to fix the camera issue (software version 3.5.24); however, the issue is worse with this software version. On previous versions, this issue occurred only a couple times a month. It not happens weekly.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11666651June 12, 2025
UNKNOWN OR OTHER
In 2023, the engine of my 2013 Volvo S60 failed completely without prior warning and the vehicle had to be scrapped. Before that, in 2022, I paid $1,500 for a full front-end suspension rebuild due to abnormal wear. These failures were later determined to be consistent with high mileage. I had purchased the vehicle in 2019 believing it had 85,125 miles, but a 2025 VINinspect report based on NMVTIS data revealed the true mileage at sale was over 137,000 — a rollback of more than 50,000 miles. The title is now branded “Not Actual Mileage” by the federal database. This odometer fraud misled me into driving a severely worn vehicle that could have posed a serious safety risk, especially once the engine failed unexpectedly. No warning lights appeared prior to failure, and the engine is no longer available for inspection as the vehicle was sold for scrap. Independent mechanics noted the level of wear was not consistent with the mileage shown at the time of purchase. I have reported this case to NHTSA, the NY DMV, FTC, Attorney General, BBB, and others
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11665222June 6, 2025
UNKNOWN OR OTHER, LANE DEPARTURE: ASSIST, BACK OVER PREVENTION: WARNINGS
I reported this issue last year when my car was just barely outside of the extended service plan agreement we had on the car. I had called the dealership with similar issues as well way before hand. My infotainment system which controls all and I mean all of the safety features I paid/am still paying for no longer works. It’s a known issue with Volvo they know and so do other mechanics. Prior to this my instrument panel completely blanked out:went black for a minute while driving. Thankfully the car never shut off but I called them they said see if it happens again and that was that. I only really have my blindspot indicators working everything else doesn’t. With that I lost access to my back up camera, and proximity sensors
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11663339May 28, 2025
ENGINE AND ENGINE COOLING
The contact owns a 2015 Volvo S60. The contact stated that while operating the vehicle, the check engine warning light remained illuminated, and had flashed off and on while driving at highway speeds. The contact stated that the vehicle also stalled on several occasions. The vehicle was taken to the local dealer who diagnosed the vehicle and determined that the engine cylinders were faulty, and the engine needed to be replaced. The vehicle was not repaired. The manufacturer and local dealer were notified of the failure, but no assistance was offered. The failure mileage was 117,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11660749May 13, 2025
ENGINE, POWER TRAIN, STEERING
I am submitting this report to formally document a severe safety-related failure involving my 2013 Volvo S60, VIN # [XXX] . This vehicle is part of the Volvo brand, widely recognized and marketed as among the safest in the world. Incident Summary: On [XXX], at approximately [XXX] in Norwalk, Connecticut, the vehicle experienced a catastrophic mechanical failure while in operation. The auxiliary (serpentine) belt suddenly failed, shredded itself, and wrapped around the timing pulley. Debris from the failed belt entered the timing belt housing — a supposedly sealed and protected compartment — causing the timing belt to jump. This resulted in an immediate loss of engine power while driving, placing me in a highly vulnerable position. Fortunately, I was not on a multi-lane highway or in fast-moving traffic. Had I been traveling on a busier route, the sudden loss of power could have led to a serious crash and potential injury. This failure represented a genuine threat to my safety. Further inspection revealed that: The lower crankshaft sprocket had skipped three teeth due to the intrusion of the auxiliary belt. The timing belt, although not broken, was off track. A new timing belt was installed in an attempt to restart the engine. The engine would crank but failed to start. A compression test revealed zero compression in all cylinders. The valve train was severely damaged (bent valves), and the engine sustained internal mechanical failure beyond repair. Conclusion and Context: This is not an isolated incident. Upon further research, I discovered that this failure — specifically the auxiliary belt disintegrating and compromising the timing belt system — is a known and well-documented problem in vehicles equipped with the B5254T12 Turbo engine. Volvo has been previously alerted to similar cases before. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11645460February 28, 2025
ELECTRICAL SYSTEM
The DIM (Driver Instrument Module) flickers intermittently and I have no idea when it's going to go out completely. It actually does go out and there's a solid white panel or colored lines, but it comes back in. This displays the speedometer & fuel. This is a safety issue. I would hate for this to go completely out while I am driving. I do not know the cause for the malfunction. However, per the Volvo tech; they're aware this is a reoccurring issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11644323February 22, 2025
ENGINE
Engine has failed and is unrepairable. The car has been maintained well according to the manufacturer’s guidelines with regular oil changes. It has only 94,875 miles. The mechanic said that there is probably a piston gasket failure leading to oil leak into the engine. This appears to have been reported with this year/model vehicles. I would like Volvo to take ownership of poor manufacturing and fix the problem to my satisfaction.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11638095January 23, 2025
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS
The car has “detected” a crash many times and automatically stopped even on the highway. It jerks and to slam on the brakes and then keeps going. It’s very dangerous and I have a strong theory it’s the model in general and not an isolated situation with my car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11633726January 2, 2025
FORWARD COLLISION AVOIDANCE, VEHICLE SPEED CONTROL
The contact owns a 2020 Volvo S60. The contact stated that while at a stop light, the vehicle erroneously drove forward and crashed into a second vehicle. The contact indicate that during the crash the collision avoidance feature did not activate. No injuries were reported. A police report was taken at the scene and the vehicle was towed away. The cause of the failure was not determined. The manufacturer and local dealer were notified of the incident. The failure mileage was 16,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11632348December 25, 2024
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Impossible to see with backup camera at night in a low-light area. It's like not having a camera. This was never a problem with my 2015 Volvo S60 and is not a problem with my wife's 2014 Volvo XC60. The problem is that the touchscreen/dashboard brightness needs to be lowered at night so that it's not too bright. Either the screen needs to get brighter, temporarily, when backing up at night or the camera needs to provide a brighter image. Previous Volvo backup camera implementations did not have this issue. Volvo has been aware of this problem and has no fix. This is a safety issue, i e., like not having a backup camera at night.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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