Volkswagen Touareg Complaints

646 consumer complaints on file.

#11021494September 5, 2017
FUEL/PROPULSION SYSTEM
VEHICLE WAS SMELLING LIKE GAS - THOUGHT IT WAS DUE TO RUNNING OVER DEBRIS BUT NO DAMAGE TO TANK FOUND IN INSPECTION. MECHANIC REMOVED TANK SHIELDS AND STRAPS AND FOUND THAT THE FUEL PUMP FLANGE WAS LEAKING DUE TO A CRACK AND NEEDED TO BE REPLACED ALONG WITH CONNECTOR SEAL. CAR OWNER HAS THE PART IF IT NEEDS TO BE SENT IN FOR REVIEW. DID RESEARCH AND NOTICED THAT 2007-2010 VW TOUAREG'S WERE RECALLED FOR THIS EXACT ISSUE (HTTPS://WWW.NHTSA.GOV/VEHICLE/2007/VOLKSWAGEN/TOUAREG/4%252520DR/AWD#RECALLS). WANT TO ENSURE THAT THIS RECALL SHOULD NOT BE WIDENED AS RESEARCH ON SEVERAL VW OWNER SITES HAVE NOTED THIS SAME ISSUE WITH MORE YEARS. OWNER CALLED VW TO PUT IN COMPLAINT BUT WAS TOLD THE CAR IS NOT UNDER RECALL AND THAT THERE IS NOTHING THEY COULD DO. MECHANIC BILL ATTACHED - PART IS IN OWNER'S POSSESSION FOR REVIEW IF NEEDED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11021518September 5, 2017
FUEL/PROPULSION SYSTEM
FUEL LEAKING AT FUEL PUMP FLANGE. STRONG FUEL VAPOR ODOR IN THE CABIN WHILE DRIVING AND PARKED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11020604August 30, 2017
UNKNOWN OR OTHER
WHEN TURNING ON THE AIR CONDITIONING OF THE CAR IT COMES A VERY STRONG SMELL OF ENGINE FUMES IN THE CABIN. IT DOES GIVE US HEADACHE EVERY TIME WE BREATH IT IN. I DO HAVE A SMALL CHILD IN THE CAR SO THAT MAKES IT WORSE. EVERY TIME I GIVE IT FOR INSPECTION IN THE VW DEALERSHIP THEY REFUSE TO SMELL IT AND DENY THAT THIS IS A PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11019846August 26, 2017
FUEL/PROPULSION SYSTEM, SEAT BELTS, SEATS
AFTER 20Z4 FUEL PUMP FLANGE RECALL WAS DONE I NOTICED A RATTLE AND STRONG GASOLINE SMELL. TILTED UP REAR SEAT AND DISCOVERED SEAT BOLTS NOT TIGHTENED AND MISSING. REAR SEATS HAVE TO BE REMOVED TO ACCESS TOP OF FUEL TANK TO REPLACE CRACKED FLANGE AND APPLY FOIL TO FLANGE IF NOT CRACKED. SEAT BOLTS AND SAFETY BELT BOLTS ARE SUPPOSED TO BE REPLACED WITH NEW BOLTS WITH LOCTITE; NOT REUSED. THE 20Z4 RECALL SHOULD REQUIRE NEW SEAT BOLTS TO BE INSTALLED WHEN THE SEATS ARE RE-INSTALLED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11015388August 15, 2017
ENGINE, FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2009 VOLKSWAGEN TOUAREG. WHILE DRIVING VARIOUS SPEEDS ON AN INCLINE, THE VEHICLE MALFUNCTIONED AND THE ENGINE INDICATOR ILLUMINATED WITHOUT WARNING. THE CONTACT STATED THAT THE VEHICLE STRUGGLED TO ACCELERATE ON THE INCLINE AND DECELERATED. NEMER MOTOR GROUP OF LATHAN, NEW YORK AND HACKELS FOREIGN CAR SERVICES OF ALBANY, NEW YORK WERE NOTIFIED AND THE VEHICLE WAS REPAIRED PER NHTSA CAMPAIGN NUMBER: 17V151000 (FUEL SYSTEM, GASOLINE); HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 110,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11006267July 18, 2017
FUEL/PROPULSION SYSTEM
IN REGARDS TO MANUFACTURER RECALL #20Z4 (NHTSA RECALL #17V151), THERE IS STILL NO RESOLUTION AT LEAST 3 MONTHS AFTER THE RECALL HAS BEEN ISSUED, WHICH I CONFIRMED BY CALLING VW. I AM TOLD IF I SMELL GAS TO DRIVE IT TO THE DEALER TO GET LOOKED AT. ALTHOUGH I DON'T CURRENTLY SMELL GAS, MY CONCERN IS THE POTENTIAL FOR FIRE SHOULD IT START TO LEAK. CONSIDER MY 4 YEAR OLD DAUGHTER IS STRAPPED INTO HER CAR SEAT IN THE REAR SEAT. UNDER HER ARE THE FUEL FILTERS IN QUESTION WHICH POTENTIALLY LEAK. UNDER THE FUEL FILTERS IS THE HOT EXHAUST. MY CONCERN IS WHAT TIMEFRAME DO I HAVE FROM THE TIME I SMELL GAS, TO THE TIME IT COMES IN CONTACT WITH THE HOT EXHAUST AND POSSIBLY IGNITES? WHAT HAPPENS IF I SMELL GAS IN GRIDLOCK TRAFFIC - IS THERE ENOUGH RISK THAT I SHOULD IMMEDIATELY GET MY DAUGHTER OUT OF THE CAR? OR SHOULD I CONTINUE DRIVING TO THE DEALER AS VW RECOMMENDS AND RISK US CATCHING ON FIRE ON THE WAY THERE? WHILE VW IS RECOGNIZING THE PROBLEM, THEY SEEM TO BE DRAGGING THEIR FEET ON RESOLUTION TO WHAT IS POTENTIALLY A LIFE THREATENING ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11005893July 17, 2017
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2010 VOLKSWAGEN TOUAREG. WHILE DRIVING VARIOUS SPEEDS, A FUEL ODOR WAS NOTICED INSIDE AND OUTSIDE THE VEHICLE. THE VEHICLE WAS TAKEN TO BROOKLYN VOLKSWAGEN IN BROOKLYN, NEW YORK WHERE THE WASHER/GASKET WAS REPLACED DUE TO LEAKAGE, BUT THE FAILURE RECURRED AS THE CONTACT DROVE AWAY. THE DEALER STATED THAT THE FUEL TANK WAS CLEANED AND THE FUEL ODOR WOULD SUBSIDE FOR A FEW DAYS, BUT WOULD RECUR. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V151000 (FUEL SYSTEM, GASOLINE), BUT THE DEALER STATED THAT THE RECALL WAS "PENDING". THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND PROVIDED THE CONTACT WITH CASE NUMBER: 170-879-370. THE FAILURE MILEAGE WAS 109,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11006000July 17, 2017
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2008 VOLKSWAGEN TOUAREG. WHILE THE VEHICLE WAS PARKED IN THE GARAGE, A STRONG FUEL ODOR WAS NOTICED INSIDE AND AROUND THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER (ROYAL VOLKSWAGEN, LOCATED AT 3010 COLUMBIANA RD, BIRMINGHAM, AL 35216) WHERE IT WAS DIAGNOSED THAT THE FUEL FILTER FLANGE DETACHED AND NEEDED TO BE REPLACED. THE DEALER STATED THAT THE CONTACT WOULD NEED TO PAY OUT OF POCKET FOR THE REPAIR. THE VEHICLE WAS NOT REPAIRED DUE TO THE REPAIR FEE. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 17V151000 (FUEL SYSTEM, GASOLINE); HOWEVER, THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT HE HAD TO PAID OUT OF POCKET AND WOULD POSSIBLY BE REIMBURSED. THE APPROXIMATE FAILURE MILEAGE WAS 87,000. VIN TOOLS CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11004339July 11, 2017
VISIBILITY/WIPER
I WENT IN VACATION AND LEFT MY CAR PARKED IN THE DRIVEWAY WITH THE WINDOWS UP AND DOORS LOCKED.WHEN I CAME BACK TO MY CAR THE ADHESIVE/GLUE MUST HAVE MELTED DUE TO THE HEAT OUTSIDE THE CAR CAUSED THE REAR VIEW MIRROR TO DETACH FROM THE WINDSHIELD AND IT IS NOW DANGLING BY THE WIRES FROM THE INSIDE OF THE CAR/WINDSHIELD
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11003786July 8, 2017
FUEL/PROPULSION SYSTEM
THERE IS AN OPEN, PENDING RECALL ON THE FUEL FILTER ASSEMBLY. IT IS NOTICED BY THE SMELL OF GASOLINE OUTSIDE AND POSSIBLY INSIDE THE CABIN, MOSTLY COMING FROM THE DRIVER'S SIDE REAR DOOR AS THE ASSEMBLY IS UNDER THE BACK SEAT ON THAT SIDE OF THE VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11003267July 6, 2017
SERVICE BRAKES, ELECTRICAL SYSTEM
VW ABS CONTROL MODULE RECALL EARLIER THIS YEAR DID NOT INCLUDE 2010 TOUAREGS. HOWEVER, I OWN 2 OF THEM AND BOTH HAVE AN ABS MODULE ISSUE. AS DOES MY MOTHER IN LAW'S 2010 TIGUAN. PLEASE LOOK INTO EXTENDING THE RECALL TO THESE MODEST. ATTACHED IS THE $2,839 ESTIMATE FROM A VW DEALER TO REPLACE THE ABS MODULE. THAT IS AN ABSURD AMOUNT OF MONEY TO PAY FOR A GENTLY USED CAR WITH LOW MILEAGE WHICH HAS BEEN REGULARLY MAINTAINED. THANK YOU. [XXX] CELL INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11002504June 30, 2017
FUEL/PROPULSION SYSTEM
HEAVY GASOLINE SMELL INSIDE CABIN AND NOTICABLE OUTSIDE OF CAR AS WELL. VERY UNSAFE. ASSUMED TO BE RELATED TO PENDING RECALL 20Z4 BUT TRACY VOLKSWAGEN DEALERSHIP IS MAKING THIS A VERY DIFFICULT PROCESS AND MADE ME AGREE TO PAY FOR THE DIAGNOSTIC IF THEY THINK ITS NOT RELATED TO THE RECALL. THEY WOULD NOT AGREE TO CHECK THE RECALL FOR FREE EVEN THOUGH MY CAR IS A GASOLINE BOMB RIGHT NOW. THIS IS PUTTING ME IN THE MIDDLE BETWEEN VW CORPORATE AND A PRIVATELY OWNED DEALERSHIP WHERE ONE IS SPEAKING VERY NICELY TO ME, AND THE OTHER IS SPEAKING DOWN TO ME. PLEASE HELP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11001604June 27, 2017
ENGINE
TL* THE CONTACT OWNS A 2007 VOLKSWAGEN TOUAREG. THE CONTACT STATED THAT WHILE DRIVING THE VEHICLE FOR AN EXTENDED PERIOD, THE CONTACT BECAME ILL. THE CONTACT STATED THAT THE FAMILY MEMBERS WHO ALSO RODE IN THE VEHICLE BECAME ILL. THE CONTACT STATED THAT HIS SEVEN YEAR OLD SON BECAME UNCONSCIOUS. THE CONTACT STATED THAT HE AND HIS SEVEN YEAR OLD SON SUFFERED EXTENSIVELY FROM CARBON MONOXIDE POISONING WHICH REQUIRED MEDICAL ATTENTION. THE CONTACT WAS INFORMED THAT HE HAD SUFFERED FROM THE MEDICAL CONDITION KNOWN AS THE BENDS, DUE TO THE CARBON MONOXIDE POISONING. THE CONTACT STATED THAT TEN OTHER PASSENGERS WHO RODE IN THE VEHICLE OVER TIME ALSO BECAME ILL. THE VEHICLE WAS TAKEN TO THE DEALER TO BE DIAGNOSED AT MAROONE VOLKSWAGEN LOCATED AT: 2401 N. FEDERAL HIGHWAY, DELRAY BEACH, FL 33483, TEL: (561)243-4600. THE CONTACT WAS INFORMED OF AN EXHAUST LEAK WHICH EMITTED FROM THE TURBO CHARGER LOCATED IN THE ENGINE COMPARTMENT, WHICH ALLOWED EXHAUST FUMES TO ENTER THE CABIN OF THE VEHICLE. THE CONTACT STATED THAT THE VEHICLE WAS REPAIRED THEN AND ON FOUR OTHER OCCASIONS HOWEVER, THE REPAIRS FAILED TO REMEDY THE ISSUE. THE CONTACT FILED A POLICE REPORT AND ALSO REPORTED THE ISSUE TO THE EPA. THE CONTACT WAS PROVIDED POLICE REPORT NUMBER: 11-008915. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE CONTACT STATED THAT THE MANUFACTURER OFFER TO BUY THE VEHICLE BACK FOR CONSIDERABLY LESS THAN THE VEHICLE WAS WORTH. THE CONTACT DECLINED THE OFFER. THE APPROXIMATE FAILURE MILEAGE WAS 1,700. *TR CONUMER STATED THIS CAR WAS TAKEN OFF THE ROAD JAN 2010, CAR IS PAID IN FULL. BANK ACCOUNT XXX-XXXXXXXXXXX STATEMENT AND POLYGRAPH DOCUMENTS ATTACHED. 'PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).'*JB
Crash:
No
Fire:
No
Injuries:
12
Deaths:
0
#10995705June 17, 2017
FUEL/PROPULSION SYSTEM
THE TOP OF THE FUEL FILTER HOUSING CRACKED AND WAS LEAKING FUEL. THIS HOUSING IS UNDERNEATH THE REAR SEAT BEHIND THE DRIVER'S SEAT. THE CRACKS WEREN'T RELATED TO USAGE OF THE VEHICLE OR AN ACCIDENT. IT APPEARS TO BE GENERAL DETERIORATION OF THE PLASTIC. THIS IS THE SAME PROBLEM COVERED BY VW RECALL 20Z4 OR NHTSA REFERENCE #17V151000. HOWEVER THOSE ONLY COVER VEHICLES BACK TO 2007.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10994018June 8, 2017
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2008 VOLKSWAGEN TOUAREG. WHILE THE VEHICLE WAS PARKED IN THE DRIVEWAY, THE REAR DRIVER SIDE TIRE HAD AN ABNORMAL ODOR. THE CONTACT CALLED THE DEALER, KEEFER VOLKSWAGEN IN HUNTERSVILLE, NC, AND WAS INFORMED TO BRING IN THE VEHICLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT CALLED THE MANUFACTURER AND WAS INFORMED TO TAKE THE VEHICLE BACK TO THE DEALER. THE VEHICLE WAS TAKEN BACK TO THE KEEFER DEALER WHERE THE CONTACT WAS CHARGED FOR A DIAGNOSTIC TEST AND WAS INFORMED THAT THE FUEL PUMP FAILED, AND NOT THE FILTER. THE CONTACT STATED THAT THE DIAGNOSTIC WAS INCORRECT AND THAT THE FUEL FILTER WAS THE CAUSE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 17V151000 (FUEL SYSTEM, GASOLINE). THE APPROXIMATE FAILURE MILEAGE WAS 162,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10992956June 2, 2017
POWER TRAIN
THERE ARE INTERMITTENT SUDDEN FORCEFUL JERKS WHEN CAR IS IN MOTION. ALSO CAR HESITATES WHEN YOU DEPRESS THE GAS PETAL AT TIMES, LIKE WHEN YOU ARE TRYING TO MERGE INTO INTERSTATE TRAFFIC. ALSO AT TIMES, WHEN SLOWING DOWN TO BRING THE CAR TO A STOP, SOMETHING HAPPENS THAT SOUNDS AND FEELS LIKE YOU HAVE BEEN HIT FROM BEHIND, OR THAT SOME UNDERNEATH YOUR CAR IS BREAKING OFF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10991237May 23, 2017
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2008 VOLKSWAGEN TOUAREG. WHILE DRIVING 65 MPH, THE CONTACT NOTICED THAT THE VEHICLE WAS BURNING AN EXCESSIVE AMOUNT OF FUEL. THE CONTACT PULLED OVER AND OBSERVED FUEL LEAKING FROM THE VEHICLE AND A STRONG ODOR OF FUEL WAS PRESENT. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE FUEL LINES WERE LEAKING. THE VEHICLE WAS REPAIRED AND THE MECHANIC INSTALLED A NEW FUEL PUMP; HOWEVER, THE FAILURE RECURRED AND THE CHECK ENGINE INDICATOR ILLUMINATED. THE CONTACT CONTINUED TO SMELL A STRONG FUEL ODOR. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO INSTRUCTED THE CONTACT TO TAKE THE VEHICLE TO A DEALER. THE VEHICLE WAS NOT TAKEN BACK TO THE DEALER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 17V151000 (FUEL SYSTEM, GASOLINE), BUT THE REPAIRS WERE COMPLETED BEFORE THE RECALL WAS ANNOUNCED. THE APPROXIMATE FAILURE MILEAGE WAS 122,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10990602May 19, 2017
STRUCTURE, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2008 VOLKSWAGEN TOUAREG. IN COLD WEATHER, THE STARTER WOULD FAIL WHILE ATTEMPTING TO DRIVE THE VEHICLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO REPLACED THE RELAY IN THE FUSE BOX, BUT THE FAILURE RECURRED. IN ADDITION, EACH TIME IT RAINED, WATER ENTERED THE VEHICLE FLOOR UNDER THE DRIVER SIDE SEAT, WHICH CAUSED THE ACCELERATOR AND BRAKE PEDALS TO FREEZE. THE VEHICLE WAS NOT TAKEN TO THE DEALER OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 86,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10986147May 17, 2017
STEERING
AFTER PURCHASING AN 08 TOUAREG WITH 120000 MILES, I HAVE FOUND IT TO HAVE A VERY LOUD STEERING NOISE, LIKE A BLENDER ON LOW SPEED SETTING. ALONG WITH THE NOISE, IT SEEMS TO LOSE SOME IF NOT ALL STEERING. ALL OF THIS HAPPENS WHEN THE CAR IS BELLOW 1000 RPM, WHETHER IT BE STATIONARY, MOVING, IN REVERSE OR NOT. IF THE RPM IS ABOVE THAT, STEERING IS NORMAL, NO SOUND IS HEARD, AND ALL IS NORMAL. THIS CAN BE DANGEROUS WHEN PARKING, AS IT IS A LOW SPEED LOW RPM SITUATION. I HAVE READ ABOUT A LOT OF OTHER PEOPLE HAVING THIS SAME ISSUE, AND GOING THROUGH A RUNAROUND CYCLE WITH VW ON REPLACING THE POWER STEERING PUMP, THE STEERING RACK, AND MORE MULTIPLE TIMES. ALL VW REPS ARE "COMING TO THE CONCLUSION" IN THEIR MINDS THAT THERE IS NOTHING THEY CAN DO TO HELP US TOUAREG, AND PASSAT OWNERS, AND THEY KEEP TELLING US IT'S NORMAL. THEY HAVE BEEN TRYING TO KEEP THIS FROM BECOMING A RECALL FOR TOO LONG. I AM INCLUDING A LINK TO A FORUM THAT HAS MORE INFORMATION ABOUT THIS. THANKYOU. HTTP://WWW.CLUBTOUAREG.COM/FORUMS#/TOPICS/41443?PAGE=1
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10984636May 10, 2017
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2010 VOLKSWAGEN TOUAREG. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED A FUEL LEAK. THE DEALER REPLACED THE FUEL FLANGE, BUT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE DEALER FOR FURTHER DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOTIFIED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 17V151000 (FUEL SYSTEM, GASOLINE). THE FAILURE MILEAGE WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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