Volkswagen Touareg Complaints

646 consumer complaints on file.

#11053313December 7, 2017
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, EXTERIOR LIGHTING
HEADLIGHT WIRING INSULATION HAS MELTED CREATING SEVERAL SHORTS AND CAUSING THE HEADLIGHTS TO STOP WORKING COMPLETELY. IT APPEARS TO BE ALL OF THE WIRING HEADING TO AND INCLUDING THE HEADLIGHT. IT HAS CAUSED FALSE CODES TO APPEAR AS WELL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11052407December 4, 2017
FUEL/PROPULSION SYSTEM
I RECEIVED A SAFETY RECALL 20AI REGARDING MY VOLKSWAGEN TOUAREG, IT IS A SERIOUS SAFETY RECALL AS IT INVOLVES THE FUEL POSSIBLE LEAKAGE; HOWEVER, THE RECALL REPAIR IS NOT YET AVAILABLE, AND I AM SUPPOSED WATCH OUT FOR FUEL LEAK/SMELL !!! I AM NOW NOT ENJOYING DRIVING MY CAR AND FEELING IT IS SAFE ANYMORE FOR KIDS. I AM REQUESTING THAT THIS SAFETY RECALL BE FIXED RIGHT NOW. I DON'T KNOW HOW, BUT PROBABLY THE CAR MAKER KNOWS, AS HE KNEW HOW TO MANUFACTURE, SELL AND MAKE PROFIT OUT OF THESE CARS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11048857November 28, 2017
FUEL SYSTEM, GASOLINE
TL* THE CONTACT OWNS A 2004 VOLKSWAGEN TOUAREG. THE CONTACT STATED THAT THERE WAS AN ABNORMAL FUEL ODOR COMING FROM THE REAR DRIVER SIDE OF THE VEHICLE. THE CONTACT CALLED A LOCAL DEALER (PLATINUM VOLKSWAGEN, 45 NELSON AVE, HICKSVILLE, NY 11801) AND WAS INFORMED THAT THE PARTS WERE ON BACKORDER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE AND OPENED CASE NUMBER: [XXX]. NO FURTHER ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS 220,638. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11050968November 28, 2017
FUEL/PROPULSION SYSTEM
I HAVE TAKEN THIS VEHICLE TO THE VOLKSWAGEN DEALER BECAUSE OF A FUEL SMELL AND A SUDDEN JOLT THAT I GET UNDERCARRIAGE WHEN DRIVING. THEY HAVE TOLD ME THAT THEY ARE NOT SURE WHERE THE JOLT IS COMING FROM THEY DON'T KNOW IF IT IS THE TRANSMISSION OR A FUEL LEAK. I'M VERY AFRAID TO CONTINUE DRIVING THIS VEHICLE. I HAVE A SMALL CHILD AND I WOULD LIKE FOR VOLKSWAGEN TO BUY THE VEHICLE BACK FROM ME. PLEASE SEE ENCLOSED LETTER FROM VW. THANK YOU!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11047699November 21, 2017
FUEL/PROPULSION SYSTEM
I SMELL GAS INSIDE THE CAR AND YESTERDAY I GOT MAIL FROM VOLKSWAGEN ABOUT A RECALL BECAUSE OF A CRACKED FUEL PUMP FLANGE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11047937November 21, 2017
FUEL/PROPULSION SYSTEM
VOLKSWAGEN SENT ME A RECALL NOTICE ON OUR 2007 TOUAREG. THIS INVOLVED THE FUEL FILTER FLANGE ON THE CAR. IT SPECIFICALLY SAID IF YOU ARE SMELLING GASOLINE TAKE IT TO THE DEALER RIGHT AWAY. IN AUGUST 2017 WE TOOK THE CAR IN TO HAVE IT INSPECTED. THEY SAID AT THE TIME NOTHING WAS WRONG. WE STARTED SMELLING GAS FUMES COMING FROM THE CAR IN NOV. 2017 AND TOOK IT TO VILLAGE VOLKSWAGEN IN CHATTANOOGA TN. THEY CONFIRMED IT WAS THE FUEL FILTER FLANGE THAT WAS AT FAULT AND ACCORDING TO THEM, VOLKSWAGEN REFUSED TO REPLACE THE PART OR PAY FOR ANY OF THE REPAIRS. AS THIS RECALL INVOLVES POTENTIALLY HAVING THE VEHICLE THAT MY WIFE USES TO TRANSPORT OUR GRANDCHILDREN AROUND TO CATCH ON FIRE, I WAS THEN DIRECTLY TOLD DO YOU WANT US TO REPAIR IT OR NOT AND THE TOTAL COST OF REPAIRS WAS $652.00. I HAD THE VEHICLE CHECKED BY AN INDEPENDENT MECHANIC AND SHOWED VILLAGE VOLKSWAGEN THE DIAGNOSIS AND EVERYONE AGREED IT WAS THE PART MENTIONED IN THE RECALL WARRANTY. THE SERVICE DEPARTMENT PERSON, BEN, AT VILLAGE VOLKSWAGEN SAID THAT VOLKSWAGEN REFUSAL TO HELP WITH THESE REPAIRS WAS BASED ON THE FACT THAT THEY DID NOT KNOW WHAT I COULD HAVE DONE TO THE CAR. LIKE I WAS GOING TO CRAWL UNDER THE CAR MY WIFE DRIVES WITH OUR GRANDCHILDREN AND FIDDLE WITH SOME FLANGE? THE INSINUATION WAS VERY AGGRAVATING TO SAY THE LEAST AND SO I HAD TO PAY TO HAVE THIS REPAIR ACCOMPLISHED OR HAVE A VEHICLE THAT PUTS MY FAMILY IN DANGER. I FEEL THAT VOLKSWAGEN SHOULD HAVE COVERED THESE COSTS. I AM ATTACHING BOTH THE RECALL NOTICE AND THE RECEIPT FROM VILLAGE VOLKSWAGEN SHOWING THE COST OF THE REPAIR. I ASKED ON NOV 17, 2017 TO SPEAK TO THE GENERAL MANAGER AT VILLAGE VOLKSWAGEN AND WAS TOLD HE WAS NOT IN THAT DAY AND WAS NOT OFFERED ANYONE ELSE TO TALK TO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11047943November 21, 2017
FUEL/PROPULSION SYSTEM
STRONG SMELL GASOLINE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11047624November 20, 2017
STEERING
THE STEERING WHEEL LOCKING DEVICE DOES NOT BLOCK THE STEERING WHEEL ANY MORE AFTER PARKING THE VEHICLE AND REMOVING THE KEY IGNITION LOCK. INSTEAD WHEN TURNING THE STEERING WHEEL THERE IS A PRONOUNCED RATTLING NOISE COMING FROM INSIDE THE STEERING WHEEL. THE WHEEL LOCKING MECHANISM DOES NOT WORK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11047622November 20, 2017
FUEL/PROPULSION SYSTEM
GASOLINE LEAKING FROM THE TANK RUNS OVER THE RIGHT-SIDE EXHAUST TUBES TO THE GROUND. THE FLOW OF THE FUEL LEAKAGE IS VERY HIGH AT A DROP-RATE OF MORE THAN ONE DROP PER SECOND WITH THE VEHICLE PARKED AND THE ENGINE RUNNING AT IDLE SPEED. ONCE THE ENGINE IS TURNED OFF THE LEAKAGE STOPS WITHIN SHORT TIME. I GOT AWARE OF THE DEFECT DUE TO THE STRONG GASOLINE SMELL AFTER STOPPING AND GETTING OFF THE VEHICLE. I INVESTIGATED AND SAW GASOLINE DROPPING TO THE GROUND BETWEEN THE REAR WHEELS. THE FACT THAT THE FUEL IS RUNNING OVER THE EXHAUST TUBE MADE ME GROUND THE VEHICLE IMMEDIATELY FOR SAFETY REASONS. ALTHOUGH I NEED THIS VEHICLE I DECIDED TO KEEP IT GROUNDED DUE TO THE HIGH RISK THAT THE GASOLINE GETS IGNITED BY THE HOT EXHAUST TUBE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11043473November 5, 2017
FUEL/PROPULSION SYSTEM
STRONG SMELL OF FUEL LEAK ON DRIVERS SIDE OF VEHICLE. CHECKED UNDER THE HOOD BUT NO APPARENT LEAK AND NO LEAKING FUEL SMELL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11043000November 3, 2017
SERVICE BRAKES
BRAKE PEDAL GOES ALL THE WAY TO FLOOR, VEHICLE WILL NOT STOP. HAS FLUID, NO WARNING LIGHTS, NO DAMAGED CABLE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11040499October 27, 2017
FUEL/PROPULSION SYSTEM
2013 TDI -HIGH PRESSURE FUEL PUMP FAILURE. HAVE NEVER PUT GASOLINE IN THE TANK. VW HAS REJECTED COST OF REPAIRS.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11039457October 24, 2017
FUEL/PROPULSION SYSTEM
TAKATA RECALL VEHICLE STARTS LEAKING A LOT OF GAS WHEN I GAS ATTEMPTED TO DRIVE BACK HOME AFTER WORK I HAD TO CALL A TOWN TRUCK BECAUSE I WAS SCARED IT COULD IT EXPLODE WHILE DRIVING VW SHOULD PUT MORE ATTENTION THIS MISTAKES COULD END UP IN FATALITY. FOR EXAMPLE I USE TO SIT MY 5 YEARS OLD CHILD ON TOP OF THIS FUEL PUMP RIGHT BEHIND THE DRIVER SIDE WHAT IF IT XPLODE ?? WHO'S GOING TO TAKE THAT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11036006October 24, 2017
UNKNOWN OR OTHER
I WOULD LIKE TO KNOW IF MY CAR IS PART OF THE RECALL CARS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11032774October 10, 2017
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2004 VOLKSWAGEN TOUAREG. WHEN THE VEHICLE WAS FUELED UP, A STRONG ODOR OF FUEL EMITTED INTO THE VENTS. THE CONTACT NOTICED A PUDDLE OF FUEL UNDERNEATH THE VEHICLE. THE VEHICLE WAS NOT TAKEN TO THE DEALER OR AN INDEPENDENT MECHANIC TO DETERMINE THE CAUSE OF THE FAILURE. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 17V583000 (FUEL SYSTEM, GASOLINE). THE MANUFACTURER WAS NOT CONTACTED AND MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 95,171.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11032818October 10, 2017
FUEL/PROPULSION SYSTEM
THERE IS CURRENT SAFETY RECALL 20Z4 FOR FUEL FILTER FLANGE AND MY CAR IS IN THE SHOP NOW TO GET IT FIXED HOWEVER THERE ARE ADDITIONAL REPIRS NEEDED AND I WONDER IF THESE ADDITONAL REPAIRS ARE RELATED TO THE RECENT RECALL SINCE THEY ALL PERTAIN TO FUEL. THE ADDITIONAL REPAIRS ARE REPLACE BOTH FUEL SENSOR/PIPE AND HIGH PRESSURE PUMP. THE DEALERSHIP HAS TOLD ME THIS WILL COST ME ABOUT $1700. THE RECALL LETTER I RECEIVED HAS NHTSA#17V151.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11032057October 6, 2017
FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
SOME WEEKS AGO, THE TV NEWS REPORTED A RECALL FOR MY VEHICLE. I HAVE HAD NO OTHER NOTIFICATION. I HAVE LIVED HERE FOR 51 YEARS AND HAVEN'T CHANGED MY PHONE NUMBER. WHAT IS MOST DISTURBING IS THAT YOUR WEBSITE KNOWS NOTHING ABOUT THIS!!! BESIDES CASHING YOUR PAYCHECK, WHAT ELSE DO YOU DO TO JUSTIFY BREATHING???
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11030630September 30, 2017
FUEL/PROPULSION SYSTEM
FUEL FLANGE IS DEFECTIVE ON THIS TRUCK BUT IS EXCLUDED BY VW FOR SOME STRANGE REASON CONSIDERING IT ONLY MENTION TOUAREGS STARTING AT 2007 &2010 THEY ALL HAVE THE SAME PART THAT'S DEFECTIVE THE DEALERSHIP REFUSES TO COVER MY VEHICLE AND THEY CONFIRMED THIS SERIOUS PROBLEM WHY IS THIS YEAR 2004 NOT COVERED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11030031September 26, 2017
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2005 VOLKSWAGEN TOUAREG. WHILE THE VEHICLE WAS PARKED, THERE WAS AN ODOR OF FUEL EMITTED IN AND AROUND THE VEHICLE, MOSTLY ON THE PASSENGER SIDE AND THE REAR OF THE VEHICLE. THE VEHICLE WAS NOT TAKEN TO A DEALER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 17V151000 (FUEL SYSTEM, GASOLINE). THE MANUFACTURER STATED THAT THE VIN WAS NOT INCLUDED IN THE RECALL AND DID NOT OFFER FURTHER ASSISTANCE. THE APPROXIMATE FAILURE MILEAGE WAS 115,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11022524September 10, 2017
ENGINE, FUEL/PROPULSION SYSTEM
TAKATA RECALL. IT HAPPENED SEVERAL MONTHS AGO, WHEN I FELT MY CAR IS HARD TO ACCELERATE DURING DRIVING. SO WHILE I AM DRIVING ON THE HIGHWAY, IT CANNOT GO BEYOND 35 MPH, WHICH IS REALLY DANGEROUS. IT FELT LIKE THE FUEL CANNOT BE POWERED ON. I TOOK THE CAR TO A DEALERSHIP. THEY FIRST RECOMMENDED CHANGING THE INTAKE MANIFOLD, WHICH WAS ALSO RECOMMENDED FROM DEALER'S BODY SHOP, WHERE THEY HAD DONE SOME INSPECTION A FEW DAYS AGO. AFTER THEY CHANGED THE INTAKE MANIFOLD, THEN THEY FOUND THE FUEL PRESSURE IS LOW, AND THEN THEY REPLACED THE FUEL PUMP. ( THEY DIDN'T REALLY DETECTED THE PROBLEM AT THAT TIME FROM WHAT THEY HAD SAID LATER, BUT THEY HAD TO REPLACE ONE ITEM AT A TIME TO SEE IF THINGS COULD GET BETTER). AFTER THEY REPLACED THE FUEL PUMP, THEN THEY FOUND PRESSUE DID NOT GET BETTER, SO THEY SUPPOSED THE HIGH PRESSURE FUEL PUMP WAS ALSO BROKEN. I HAD TO FOLLOW THEIR INSTRUCTION TO REPLACE THE HIGH PRESSURE FUEL PUMP AS WELL. I REALLY FEEL THIS PROBLEM IS VERY STRANGE. BUT SEEMS AFTER REPLACEING HIGH PRESSURE FUEL PUMP, THE FUEL PRESSURE BECAME NORMAL.I DID COMPLAIN TO THE MANUFACTURE AND THEY HELPED ME A BIT TO VERIFY THAT THE DEALER IS NOT DOING ANYTHING UNPROFESSIONAL DOING THE REPAIR PROCESS. BUT IN SPITE OF THE REPAIR PROCESS, THIS FUEL PUMP PROBLEM IS WORTH TO BE CONSIDERED A RECALL ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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