Volkswagen Touareg Complaints

646 consumer complaints on file.

#11091195May 1, 2018
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2004 VOLKSWAGEN TOUAREG. WHILE DRIVING APPROXIMATELY 40 MPH, AN ODOR OF FUMES WAS DETECTED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO COACHELLA VALLEY VOLKSWAGEN (79050 VARNER RD, INDIO, CA 92203, 760-200-4000) WHERE THE TECHNICIAN FOUND A FUEL LEAK AND REPLACED THE FILTER FLANGES. THE FAILURE RECURRED FOUR YEARS LATER. THE VEHICLE WAS TAKEN TO VOLKSWAGEN OF PALM SPRINGS (67909 E PALM CANYON DR., CATHEDRAL CITY, CA 92234, 855-996-5429) WHERE THE FILTER FLANGES WERE REPLACED AGAIN DUE TO A FUEL LEAK. THE CONTACT LATER RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V583000 (FUEL SYSTEM, GASOLINE). THE CONTACT CALLED THE MANUFACTURER, REPORTED THE FAILURES, AND DEMANDED REIMBURSEMENT. THE CONTACT STATED THAT THE MANUFACTURER DENIED THE REIMBURSEMENT, STATING THE REPAIRS WERE PERFORMED PRIOR TO THE RECALL. THE FAILURE MILEAGE WAS APPROXIMATELY 60,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11089391April 19, 2018
FUEL SYSTEM, DIESEL:STORAGE:TANK ASSEMBLY
2005 VOLKSWAGEN TOUAREG. CONSUMER WRITES IN REGARDS TO THE FUEL FILTER FLANGE. *LD THE CONSUMER REQUESTED TO BE REIMBURSED FOR THE FUEL FILTER FLANGE RECALL. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11081937March 28, 2018
STEERING
STRONG VIBRATION IN STEERING WHEEL (&NOISE) WHILE DRIVING WHEN MAKING TURNS. THIS IS SPORADIC AND HAPPENS WHETHER TURNING STEERING WHEEL LEFT OR RIGHT. TRAVELING AT SLOW SPEEDS WHEN LEAVIN MY DRIVEWAY, ON PAVED ROADS, CITY STREETS... I DON'T KNOW THE EXACT DATE THIS STARTED BUT IT STARTED IN THE LAST 30 DAYS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11080663March 21, 2018
FUEL/PROPULSION SYSTEM
IN JUNE 2017, I NOTICED FUEL SMELL INSIDE THE VEHICLE. ON JULY 1, 2017, I INSPECTED THE ISSUE AND DISCOVERED THAT THE FUEL FILTER FLANGE WAS DAMAGED AND LEAKING FUEL (FUMES) CLOSE TO ELECTRICAL COMPONENTS AND UNDER THE SEAT WHERE MY SON SITS. PLEASE SEE THE ATTACHED PHOTO. I ORDERED THE RETAINER RINGS AND GASKETS (BOTH SIDES) FROM A VW DEALERSHIP. ON JULY 14, 2017, I ORDERED TA NEW FUEL FILTER FLANGE FROM A SELLER ON EBAY THAT SPECIALIZES IN NEW VW PARTS. THE FUEL FILTER FLANGE WAS NEW AND MANUFACTURED BY VDO (CONTINENTAL). I INSTALLED ALL THE PARTS TOWARDS THE END OF JULY 2017 AND THIS FIXED THE PROBLEM. I ACTUALLY REPLACED BOTH SIDES (DRIVER & PASSENGER) BECAUSE BOTH SIDES ARE A PROBLEM. PLEASE KEEP IN MIND THAT I WASN'T OR SHOULDN'T HAVE WAITED UNTIL THE RECALL NOTICE. THIS WAS A SERIOUS SAFETY FLAW AND NEEDED TO BE FIXED IMMEDIATELY. I HAVE A GOOD KNOWLEDGE IN MECHANICS AND CAPABLE TO PERFORM MOST REPAIRS. I DIDN'T DRIVE THE CAR UNTIL I RECEIVED THE PARTS AND FIXED THE ISSUE. I SUBMITTED MY RECEIPTS FOR REIMBURSEMENT UNDER THE RECALL. PLEASE SEE THE LETTER FROM VW DENYING ANY REIMBURSEMENT. THEY CLAIM THAT MY PARTS WERE NOT NEW AND NOT VW APPROVED PARTS. THE RETAINER RING & GASKET WAS PURCHASED BY A VW DEALERSHIP AND THE FUEL FILTER FLANGE WAS NEW AND MANUFACTURED BY VDO, WHICH IS THE OE COMPANY THAT MAKES THEM FOR VW. VOLKSWAGEN OF AMERICA IS CLEARLY NOT TAKING THIS ISSUE SERIOUS AND DOESN'T CARE ABOUT THE SAFETY OF ITS CONSUMERS. THEY ARE DENYING CLAIMS FOR REIMBURSEMENT AND DISREGARDING THIS SERIOUS ISSUE. I HAD NO CHOICE AND FIXED THE ISSUE IMMEDIATELY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11075067February 26, 2018
FUEL/PROPULSION SYSTEM, ENGINE
TL* THE CONTACT OWNS A 2006 VOLKSWAGEN TOUAREG. WHILE DRIVING VARIOUS SPEEDS, THE CHECK ENGINE WARNING INDICATOR REMAINED ILLUMINATED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V583000 (FUEL SYSTEM, GASOLINE); HOWEVER, THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE VEHICLE WAS TAKEN TO AUTONATION VOLKSWAGEN OF LAS VEGAS (6375 W SAHARA AVE, LAS VEGAS, NV 89146, (702) 605-5802), BUT THE PART FOR THE REPAIR WAS NOT AVAILABLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 91,287. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11072745February 13, 2018
AIR BAGS
AIRBAG LIGHT APPEARED. HORN NOR STEERING WHEEL BUTTONS WORK. ADVISED IT WAS A STEERING WHEEL CLOCK SPRING FAULT. THERE WAS A RECALL BUT THIS PARTICULAR VIN WAS NOT INCLUDED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11072332February 12, 2018
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2004 VOLKSWAGEN TOUAREG. WHILE DRIVING VARIOUS SPEEDS, A STRONG FUEL ODOR EMITTED THROUGH THE VENTS OF THE VEHICLE. THE CONTACT ALSO STATED THAT THE FUEL GAUGE FAILED TO PROVIDE THE ACCURATE READING. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V583000 (FUEL SYSTEM, GASOLINE); HOWEVER, THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE VEHICLE WAS NOT TAKEN TO A DEALER OR INDEPENDENT MECHANIC TO DETERMINE THE CAUSE OF THE FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT THE PART WAS NOT AVAILABLE FOR THE REPAIR. THE APPROXIMATE FAILURE MILEAGE WAS 89,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11067295February 6, 2018
ENGINE, POWER TRAIN
THIS HAPPENED TO THIS MY 2012 TOUAREG. THE ENGINE RANDOMLY DIED, EVEN ON FREEWAY, WHICH IS TOO DANGEROUS. THE PREVIOUS TIME IN IN JAN,2018 AND THIS TIME WAS ON FEB, 5TH, 2018. I WENT TO VW DEALERSHIP, THEY COULDN'T FIND OUT ANYTHING. SAYING EVERYTHING IS NORMAL AND THEY COULDN'T SUGGEST ANYTHING. BUT IT IS EXTREME UNSAFE FOR ME TO DRIVE THIS CAR. THE ISSUE RANDOMLY HAPPENS. PER HTTP://FORUMS.VWVORTEX.COM/SHOWTHREAD.PHP?4965979-CAR-RANDOMLY-DIES-WHILE-DRIVING-ON-FREEWAY, SEEMS THIS IS A COMMON ISSUE AMONG VW VEHICLES, AND PEOPLE THOUGHT IT IS HIGH PRESSURE FUEL PUMP PROBLEM OR OTHER RELEVANT PARTS. VW SHOULD TAKE IT SERIOUSLY AND FIND OUT THE ROOT CAUSE AND FIX IT. THANKS, LIANG
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11066916February 5, 2018
FUEL/PROPULSION SYSTEM
VEHICLE CABIN COULD SMELL GAS, FACTORY ISSUED LETTER TO US WITH RECALL AND FREE REPAIR AND REPLACEMENT, BUT AFTER CONTACT VW DEALERSHIP, THE DEALERSHIP REFUSE TO REPAIR IT FOR FREE, QUOTE 480 DOLLARS FOR FIXING THIS RECALL ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11065926January 30, 2018
AIR BAGS, ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
2013 VOLKSWAGON TOUREG RECALL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11065404January 27, 2018
FUEL/PROPULSION SYSTEM
THERE WAS A RECALL ISSUED ON MY VEHICLE BACK ON SEPTEMBER 20TH 2017, I CALLED THE DEALERSHIP ON OCTOBER 23RD 2017 TO FIND OUT A RESOLUTION TO THIS PROBLEM, THEY ADVISED THERE WAS NOT A REMEDY YET BUT WOULD CONTACT ME WHEN THERE WAS. IT HAS NOT BEEN ALMOST 6 MONTHS SINCE THE RECALL WAS ISSUED WITH NO CONTACT FROM DEALER OR RESOLUTION. THIS VEHICLE IS USED BY MY WIFE TO TRANSPORT MY CHILDREN AND IT IS UNSAFE, AS WE HAVE STARTED TO SMELL GASOLINE IN AND AROUND THE VEHICLE, I HAVE NO NOTICED ANY MAJOR LEAKS YET BUT I DO NOT WANT HER DRIVING THE VEHICLE UNTIL IT IS FIXED AND IT SHOULD NOT TAKE 6 MONTHS TO DO SO
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11064309January 23, 2018
FUEL/PROPULSION SYSTEM
SMELT FUEL COMING FROM REAR BENCH SEAT - - OPENED COVERS TO SEE CRACKS IN BOTH FUEL FILTER CARTRIDGES. HAD THE FUEL FILTERS AND CARTRIDGES ON BOTH SIDES REPLACED AND CHECKED BY VW DEALERSHIP IN FAIRFIELD, CA.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11064277January 22, 2018
UNKNOWN OR OTHER
SUNROOF EXPLODED WHILE PARKED IN DRIVEWAY. THE EXPLOSION WAS UPWARDS. THE CAR HAS A PANORAMIC ROOF AND THE FRONT SLIDING SECTION IS THE ONE THAT EXPLODED. NO ROCK CHIP OR OTHER IMPACT TO ROOF. THIS IS A 2016 BUT PURCHASED "NEW" ON 1/8/18 FOLLOWING VW DIESEL 3.0 FIX AND COURT AUTHORIZATION TO SELL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11064291January 22, 2018
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
WHEN CHANGING ANY OF THE THREE BULBS IN EACH HEADLIGHT ASSEMBLY, WIRING TO THE BULB HOLDER(S) WILL BE MISSING INSULATION AND HAVING EXPOSED, OR BARE, COPPER WIRES. EVEN WHERE THE INSULATION IS STILL INTACT, THE INSULATION IS VERY LIKELY TO BE BRITTLE AND JUST THE MINIMAL MOVEMENT OF THE WIRES, NECESSARY TO REPLACE ANY OF THE BULBS, WILL CAUSE ADDITIONAL INSULATION TO BREAK AWAY FROM THE WIRING INSIDE THESE HOUSINGS. THERE IS NO WIRE WRAP, ELECTRICAL TAPE, NOR HEAT SHIELDING ON ANY OF THE WIRES WITHIN THE HEADLIGHT ASSEMBLIES, LIKE WHAT YOU FIND ELSEWHERE WITHIN THE VEHICLES' WIRING LOOM AND ESPECIALLY THROUGHOUT THE ENGINE COMPARTMENT. THESE WIRES WITHIN THE HEADLIGHT ASSEMBLIES ARE FULLY EXPOSED TO THE HEAT BUILD-UP WITHIN THE HOUSING WHILE ALSO BEING SUSCEPTIBLE TO ABRASION AGAINST ANY OF SEVERAL STAMPED METAL PIECES INTERNAL TO THE HOUSING. THE WIRE GAUGE USED SEEMS SUFFICIENT FOR THE CURRENT REQUIRED TO RUN THE 55-WATT HALOGEN BULBS USED FOR HIGH AND LOW BEAMS IN THIS PARTICULAR MODEL OF TOUAREG, ALTHOUGH THE LIGHTS ARE NOT FUSED INDIVIDUALLY, MEANING PER-SIDE, SO THE LARGER VALUE FUSE IN COMMON FOR BOTH HEADLIGHTS IS HIGHER THAN THE CURRENT-CARRYING CAPACITY WIRING WITHIN THE HEADLIGHT ASSEMBLIES. ANY SHORTING OF THESE WIRES, EITHER DIRECTLY AGAINST EACH OTHER OR THROUGH ANY METAL MAKING UP THE STRUCTURE OF THE REFLECTORS, WOULD HAVE TO PASS ENOUGH CURRENT TO BLOW THE COMMON FUSE. THIS WOULD CERTAINLY RESULT IN SMOKING THE REMAINING INSULATION WITHIN THE HOUSING AND POTENTIALLY FURTHER UP INTO THE ENGINE BAY HARNESS WHICH PLUGS INTO THE HEADLIGHT ASSEMBLY, POSSIBLY RESULTING IN A FIRE BUT MINIMALLY CAUSING A LOSS OF HEADLIGHTS, IF NOT ALL LIGHTING AND OTHER ELECTRICAL LOADS. A QUICK GOOGLE OR YOUTUBE SEARCH REVEALS THIS PERSISTENT ISSUE OVER MANY MODELS AND YEARS OF VW, AUDI, AND OTHER MANUFACTURERS USING SIMILAR HELLA OR VALEO LIGHTING COMPONENTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11061975January 10, 2018
FUEL/PROPULSION SYSTEM
ONE MORNING IN JUNE 2017 MY HUSBAND STOPPED FOR GAS. AFTER GETTING GAS HE STARTED TO TURN OUT OF THE GAS STATION WHEN OUR CAR (2004 VOLKSWAGEN TOUAREG) STOPPED MOVING AND SHUT DOWN. MY HUSBAND TRIED SEVERAL TIMES TO START AND MOVE THE CAR, BUT TO NO AVAIL.THE CAR HAD TO BE TOWED (AT OUR EXPENSE) TO OUR LOCAL GAS STATION.THE GAS STATION PERFORMED $1,164.16 WORTH OF WORK. THEY DID AN EXCELLENT JOB OF LOCATING THE PROBLEM AND FIXING IT FOR A REASONABLE PRICE. IN NOVEMBER 2017 WE RECEIVED A SAFETY RECALL NOTICE FROM VOLKSWAGEN. THE RECALL IS 'SAFETY RECALL 20AI - FUEL FILTER FLANGE.' HOWEVER, THE RECALL NOTICE STATED THAT VW DOES NOT HAVE A FIX YET FOR THE ISSUE.THIS APPEARS TO BE THE ISSUE THAT HAPPENED TO OUR CAR. WE CHATTED ONLINE WITH A VW AGENT, EXPLAINED EVERYTHING AND SHE SAID THAT THERE WAS NOTHING THEY COULD DO AT THIS POINT. THE VW AGENT PROVIDED ME WITH A CASE #(171803619), BUT SAID THAT THERE WAS NO FIX AND, THAT UNTIL VW CAME UP WITH A FIX, THERE WOULD BE NO WAY THAT WE COULD RECOUP OUR MONEY SPENT. WE DIDN'T UNDERSTAND HOW THEY DO NOT HAVE A FIX, SINCE IT HAPPENED TO OUR CAR AND IT'S FIXED AND RUNNING FINE TODAY. WE'D LIKE TO RECOUP OUR MONEY SPENT OUT OF POCKET FOR WHAT SEEMS TO BE A SAFETY RECALL WHICH NO ONE IS DOING ANYTHING ABOUT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11057438December 29, 2017
FUEL SYSTEM, GASOLINE
FUEL SMELL ON THE REAR PASSENGER SIDE COMING FROM THE FUEL FILTER TANK AREA. FUEL TANK IS LOCATED AT THE BOTTOM THE REAR SEATS. THE FUEL FUMES ARE VERY STRONG WE ARE AFRAID THE CAR MIGHT CATCH FIRE. THE FUMES SMELL LIKE FRESH FUEL. THE FUEL FUMES ARE VERY STRONG ESPECIALLY AFTER USING THE CAR AFTER A 3 MILE ROUND TRIP GROCERY ERRANDS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11056565December 26, 2017
AIR BAGS, ENGINE, FUEL/PROPULSION SYSTEM
DRIVE IT SHORT DISTANCE AND IT WON'T START AGAIN FOR HOURS! HAVE TAKEN IT TO VW TO PUT ON BRAKES AND ASKED THEM TO CHECK IT OUT, FOUND NOTHING! THEY HAVE KNOWN ABOUT THIS RECALL SINCE APRIL 2017 SHOWS AIR BAG LIGHT ON ALL THE TIME !
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11054159December 12, 2017
FUEL/PROPULSION SYSTEM
THIS IS A COMPLAINT REGARDING THE WAY THAT VOLKSWAGEN IS HANDLING THE SAFETY RECALL 20Z4 (FUEL PUMP FLANGE). MY CAR SMELLED LIKE GASOLINE AND I HAD RECEIVED THE SAFETY RECALL LETTER IN THE MAIL, SO TOOK MY CAR INTO VOLKSWAGEN IMMEDIATELY AS DIRECTED. THEY TOLD ME THAT THEY DO NOT YET HAVE THE REPLACEMENT PART, BUT THAT THEY COULD "PATCH" THE PROBLEM BY REPLACING THE FLANGE WITH A NEW FLANGE. HOWEVER, I WOULD HAVE TO PAY FOR THE FLANGE REPLACEMENT ($590), AND THEN ONCE THE RECALL IS "VALIDATED" AND THE REPLACEMENT PART COMES IN, THEY WOULD REPAIR THE CAR AND THEN I COULD SEND IN MY RECEIPT FOR VW TO RE-REIMBURSE ME. THEY SAID THAT IF I DID NOT PAY FOR THE TEMPORARY REPAIR THAT I WOULD BE DRIVING MY CAR AT MY OWN RISK. I DO NOT HAVE AN EXTRA $590 LYING AROUND TO PAY FOR THIS REPAIR, EVEN IF AT SOME POINT IN THE FUTURE I MIGHT BE REIMBURSED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11054179December 12, 2017
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2004 VOLKSWAGEN TOUAREG. THE CONTACT STATED THAT THE VEHICLE FAILED TO START WHEN ATTEMPTING TO DRIVE. WHEN THE VEHICLE WAS STARTED, AN ELECTRICAL NOISE WAS HEARD FROM THE DASHBOARD. IN ADDITION, THE ELECTRICAL SYSTEM FAILED AFTER THREE DAYS. THE VEHICLE WAS TAKEN TO DAVID MAUS VOLKSWAGEN NORTH (1050 LEE RD, ORLANDO, FL 32810, PHONE: (407) 233-0529), BUT THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 135,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11053270December 8, 2017
FUEL SYSTEM, GASOLINE
2004 VOLKSWAGEN TOUAREG. CONSUMER WRITES IN REGARDS TO FUEL FILTER FLANGE SAFETY RECALL. *LD THE CONSUMER REQUESTED TO BE REIMBURED FOR THE REPAIRS COVERED IN THE RECALL. UPDATED 12/8/2017*JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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