Volkswagen Taos Complaints

507 consumer complaints on file.

#11647167March 8, 2025
ENGINE, STEERING, UNKNOWN OR OTHER
It’s happened 2x in owning the 22 Vw Taos. The car will start be good for about 5 seconds, then car shakes like the engines misfiring, check engine light flashes, steering does become locked a little and difficult. Once you start up again it’s fine. Happened in Nov 2024 and today 3/8/2024
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11646602March 5, 2025
ELECTRICAL SYSTEM, SERVICE BRAKES, LANE DEPARTURE: ASSIST
VOLKSWAGEN CARE CASE# 06671593. 2024 VOLKSWAGEN TAOS SE FWD CURRENT MILEAGE 11,411. ONGOING BRAKE SYSTEM MALFUNCTIONS FOR MONTHS ON BOTH FRONT AND REAR WHICH HAVE STILL NOT BEEN REPAIRED. LOUD GRINDING, SQUEAKING, GURGLING NOISES AND BURNT BRAKE PADS SMELL FROM FRONT BRAKES. BRAKES FEEL AS IF THEY WERE SLIPPING OR ENGAGING TOO HARSHLY. FINALLY REAR BRAKE PADS WERE REPLACED BY COACHELLA VALLEY VOLKSWAGEN ON 02/04/25 WITHOUT REAR ROTORS RESURFACED OR REPLACED AND SUCH AFFECTED THE VEHICLES BRAKE PERFORMANCE EVEN WORSE, ALMOST CAUSING ME INTO A HEAD ON COLLISION ON MY WAY HOME AFTER SPENDING THE ENTIRE DAY WAITING FOR MY VEHICLE IN THEIR SERVICE DEPARTMENT. THE VEHICLE HAS HAD TROUBLE STARTING UP AS IF IT HAD A DED BATTERY. GAS DIGITAL ODOMETERS, BOTH NUMERICAL AND DASH SYMBOLS OFTEN GET FROZEN WHEN FUELING UP COMPLETELY. GAS ODOMETER WILL REFLECT ABOVE 345 MILES - 400 MILES TO THE EMPTY AND WILL REMAIN FROZEN FOR MULTIPLE DAYS. CUSTOMER HAS TO BASE DRIVING OFF THE MILES AFTER REFUELING INFORMATION SCREEN IN ORDERTO DRIVE VEHICLE. ENTIRE MEDIA SCREEN COMPLETELY FREEZES WHEN DRIVING ON A ROAD TRIP NO MATTER WHAT DEVICE IS CONNECTED BOTH ANDROID OR IPHONE. CUSTOMER HAS HAD TO PULL OVER AND COMPLETELY TURN OFF VEHICLE AROUND 5 MINUTES IN ORDER TO UNFREEZE MEDIA SCREEN. LANE KEEPING SYSTEM MALFUNCTIONS SPECIALLY AT HIGH TEMPERATURE DAYS. LANE KEEPING SYSTEM NOT AVAILABLE SIGN APPEARS FOR MOST OF THE DAY; HOURGLASS NEXT TO A WHITE VEHICLE SIGN WARNING APPEARS MOST OF THE DAY DURING HIGH TEMPERATURES, SIGN TURNS INTO YELLOW / ORANGE WARNING. YELLOW LANE ASSIST CURRENTLY NOT AVAILABLE WARNING SIGN APPEARS IN THE MIDDLE OF THE DASHBOARD. YELLOW EXCLAMATION / TRIANGLE WARNING SIGN APPEARS TO THE LEFT OF THE DASHBOARD. EPC WARNING LIGHT HAS TUNRNED ON AND OFF MULTIPLE TIMES TO THE RIGHT SIDE OF THE DASHBOARD SINCE VEHICLE HAD 2287 MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11645058February 26, 2025
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
We purchased our 2023 Taos in Jan of 2024. The vehicle had approximately 24,500 miles when a grinding noise began terminating from the rear wheels. At the time of appointment at Ontario VW vehicle had 25147 miles. we were told that the rear brakes were bad, at 0%, and the rotors were damaged as well. 1. Brakes on cars do not wear rear wheels first. The dealer admitted not that is not normal wear, but adamantly stated the car is in "normal operational mode". However no one will answer why the brakes failed prematurely or who is responsible (except the customer) 2. there is a warranty extension for this problem. This was not discussed at the dealership at any time. I found the extension and called to speak with a manager 3 days later. When asked Dominic Alessi the service manager stated "We don't market "warranty extensions". He self-admitted that his dealership withholds information to customers and engages in deceptive practices to a customer. He further went on and stated, "We are here to sell and fix cars". I had to ask if there was a customer service aspect. In addition he spoke down to the customer and attempted to employ tactics that are considered unethical, dishonest, and eluding to information that was inapplicable (single side failure of the brake system) 3. I contacted VW corporate. I have an email that clearly states that the vehicle will not be fixed, covered, addressed, or any other service. that I need not contact anyone further. in closing I have a VW Taos bought off the lot, brand new. the rear brakes failed without warning until they were grinding. Brakes on a vehicle that are not designed to wear the rear first. There are supposed to be wear indications (squeaking). Despite design the brakes failed 1147 miles at the dealership after a known problem had a warranty extension. No one will address the failed brakes, the poor interactions with a manager, and unwillingness to do the right thing by a corporation.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11643526February 18, 2025
ENGINE, UNKNOWN OR OTHER
The radiator was broken due to a rock hitting it while simply driving down the road out of town and wasn’t covered by warranty. My engine started overheating and has been overheating every now and then ever since now due to coolant leaking because of a head gasket leak. Oh and that’s not covered by warranty now either.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11643375February 18, 2025
FUEL SYSTEM, GASOLINE, ELECTRICAL SYSTEM, ENGINE
The contact owns a 2022 Volkswagen Taos. The contact stated that the vehicle failed to exceed above 10 MPH, with the check engine and the EPC warning lights illuminated. The vehicle was taken to a certified mechanic who diagnosed the vehicle and determined that the engine had seized and needed to be replaced. The mechanic linked the failure to failure to NHTSA Campaign Numbers: 23V214000 (Fuel System, Gasoline), 21V651000 (Fuel System, Gasoline), and Technical Service Bulletin 1523/01. The mechanic referred the contact to the dealer. The dealer was contacted and confirmed that the VIN was not included in the recalls. The vehicle was not repaired. The manufacturer was informed of the failure. The manufacturer confirmed that the VIN was not covered under recall and that the vehicle had exceeded the mileage for coverage. The failure mileage was 67,168.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11643182February 17, 2025
ENGINE
Purchased 2022 VW Taos SEL new from dealer. Vehicle began using coolent triggering the coolent warning light. Engine light activated and dealer states coolent is leaking from the rear of the head gasket and is affecting the air flow system. Safety risk of engine over heating causing damage or failure. Research shows this is a common problem and a faulty head gasket was used in production. Vehicle is no longer in warranty and no recalls have been issued.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11642980February 16, 2025
ENGINE, FUEL/PROPULSION SYSTEM
Engine has ceased at 67000 miles a mechanics has searched my VIN id number and 3 recalls have come back but Volkswagen says they are not applicable to my vehicle. I’d like to confirm this if possible
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11641191February 6, 2025
ENGINE
3 times in the past year including today, the car has completely turned off while in drive at a red light or stop sign. It is not the auto start/stop, it simply completely shuts off the car and when I take my foot off the break the car says “shift gear into park and manually restart car” this has almost caused an accident every time and is a safety issue. I reported to dealer, they’ve heard of this before but can’t replicate or find issue. It is not safe for the cars engine to shut off while in drive and have to stop in the middle of road and shift gears and manually restart car. Major safety issue
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11640897February 5, 2025
SERVICE BRAKES, STRUCTURE:BODY, ENGINE
Since I have bought my car, I’ve had continuous problems. The car has stalled multiple times the most recent time that it stalled. It was in the middle of the highway leaving me in a very unsafe situation and after that happened, I took it to the dealer ship and only then were they able to identify that there was a problem with the starter, even though the previous two times that I took the car to the dealership since it stalled they weren’t able to find a problem I’ve had a valve replaced on the car I’ve had tires replaced on the car i’ve had the brakes changed multiple times even though I’ve only had the car for three years my windshield wipers have been randomly going off on the car for the full three years of me having it and the service center at Volkswagen has not been able to find a diagnosis for the issue and to me that’s really unacceptable to tell a paying customer that there’s no way to fix a problem on their car I’ve also had issues with the coolant level, always going below the max amount and even after checking, they weren’t able to find issues with it. Also, my gas cap randomly opens. Also, this last time a couple days ago when my car stalled the steering wheel and gearshift both locked and I was not able to move it, and there was no proper response as to why that happened when I picked up my car from being serviced. Overall, I’ve continuously had problems with this car since I bought it and I’ve contacted Volkswagen customer care back in 2023 and now again at the beginning of 2025 and they have been very unhelpful and I want this problem resolved somehow because I do not feel safe driving such an unreliable vehicle and my family bought two of the same exact cars on the same exact day but my car is the only one that has had all these problems, but the other car is perfectly fine and it doesn’t have such extreme issues. I am filling out this form to hopefully get a better resolution since Volkswagen has done an awful job at resolving this matter
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11639260January 29, 2025
UNKNOWN OR OTHER
I recieved an error message stating "start/stop" error.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11638605January 26, 2025
ENGINE
Hazard warning light came on for low coolant on 1/18/2025. Almost empty of coolant. Bought VW coolant and filled. Brought in to dealer I bought the car from, told it was the head gasket leaking (after $170 charge). Quoted me an estimate of almost $4000. Told me it was not under warranty- my car has a little over 56,000. Warranty ends at 50,000. Dealer told me this is a known issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11637983January 23, 2025
VISIBILITY/WIPER
The aft panoramic sunroof shattered while the car was parked. Thankfully, the "spider webbing" kept the glass from falling in the back seat, and the car was not driving then. I called and scheduled a dealer appointment that day and dropped the car off last week. There were no indication prior.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11636470January 17, 2025
ENGINE
I own a 2022 VW Taos SE (Purchased New), it has been using up coolant, roughly every 2 months I needed to fill it. Took it to the dealership and they said there is a small leak in the head gasket, which they advised is common for the Taos and advised that VW is aware of this issue. However, when I contacted VW, they are unware of the issue with the Taos. I have a scheduled date to replace the head gaskets, however with VW unaware of the issue my worry is that it will happen again when my car is out of warranty. My safety worry is that my head gaskets will go, ruining my engine, breaking down on the highway with my infant on board. The smoke that would appear from a blown head gasket would impair other drivers visibility possibly causing an accident. What component or system failed or malfunctioned, and is it available for inspection upon request?- Coolant Leaking, Small Leak in Head Gasket. Yes. How was your safety or the safety of others put at risk?- My safety worry is that my head gaskets will go, ruining my engine, breaking down on the highway with my infant on board. The smoke that would appear from a blown head gasket would impair other drivers visibility possibly causing an accident. Has the problem been reproduced or confirmed by a dealer or independent service center? -Yes the VW dealership. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others?- VW dealership Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear?- Low coolant level light.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11634429January 6, 2025
SERVICE BRAKES, ENGINE
12,000 mile VW Taos coolent light went off. Faulty Engine coolant gasket failed. Took it into the dealership they also needed to replace the back brakes! Entertainment/radio screen randomly goes off as well. This is the second time it's been taken in because of an issue. Will not bee keeping this car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11632173December 23, 2024
VEHICLE SPEED CONTROL, ELECTRICAL SYSTEM, ENGINE
While driving Dec 10, 2024 my VW Taos failed to accelerate after slowing at an intersection. If this happens when I’m turning, on coming traffic has to slow down unexpectedly. The EPC light and check engine light came on. Car would not go above 15-20 mph. Called dealer and cautiously drove car to dealer. The mechanic said a popped fuse was reason the lights came on and car wouldn’t accelerate. They replaced 10A fuse and said codes/lights corrected. Now on 12/23/24 same exact issue has occurred. This is a huge safety concern. Taos 2022 models had a safety recall for a fuel delivery module that was causing that exact same issues and EPC and check engine light to come on. I am waiting for the dealer to call me back now to discuss how serious this really is and to get them to acknowledge they didn’t truly diagnose the vehicle the first time (given the 2022 Taos safety recall). Please investigate, I believe the 2023 models have the exact same problem. Not being able to accelerate is dangerous in multiple scenarios.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11631595December 19, 2024
UNKNOWN OR OTHER
The infotainment system goes black while driving. When I first bought the car in May 2023 it was going black a few times. I took it to the dealership and they alleged the system was replaced. Now the infotainment system goes black while driving multiple times per week. There have been multiple times that it goes black and resets while I am backing out. This is extremely frustrating and unsafe if I am relying on gps maps to get to my destination and the system goes black while driving and when I back out it creates a safety hazard.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11631333December 18, 2024
ENGINE
Head gasket leak. Went from zero issues with coolant whatsoever to the car smelling like it was burning after being turned on and being deemed unsafe to drive requiring a tow to the dealership for repair. Once there, head gasket replacement deemed necessary. Seems to have been a very an abrupt change. Luckily in this instance the car was parked and did not actually catch fire but I am concerned for my safety if this would have happened while the vehicle was in motion.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11630791December 15, 2024
SERVICE BRAKES
After about 10,000 miles, we started getting a loud squeal noise in the front brake area when taking off from a stop. We have taken the vehicle to the dealership and also spoke to the service department several times. We keep getting told that it is a common noise with the Taos and there is nothing wrong or no fix. There is no way a brand-new vehicle should be making this noise.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11630543December 13, 2024
UNKNOWN OR OTHER
Was sitting at a stop light, heard a loud pop , and the panaramic sunroof exploded, shattered into pieces on to me and in the auto. 2024 VW Taos
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11630440December 12, 2024
VISIBILITY:WINDSHIELD
The contact owns a 2023 Volkswagen Taos. The contact stated while approaching the vehicle, there was a loud pop coming from the lower driver’s side of the vehicle, and shortly afterwards the contact noticed a crack on the front windshield. The contact stated that the windshield had been replaced twice before and was awaiting the replacement of the windshield again. The contact stated that the cracks all stated at the same place on the windshield. The local dealer was contacted and declined to repair the vehicle because there was no open recall for the failure. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 100.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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