Volkswagen Routan Complaints

784 consumer complaints on file.

#11014904August 13, 2017
ELECTRICAL SYSTEM
BATTERY BLEW UP
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11014923August 13, 2017
ELECTRICAL SYSTEM
OUR VAN HAS STOPPED WITHOUT WARNING WHILE DRIVING IT (IN MOTION ON A SIDE STREET AND HAS FELT LIKE IT MIGHT STOP ON THE HIGHWAY) AND IT NOW WON'T START AFTER FIXING BOTH THE BATTERY AND STARTER. THERE ARE NO WARNING LIGHTS ON AND FOR SOME REASON THE VIN IS NOT INCLUDED IN THE RECALLS THAT HAVE BEEN ACTIVE FOR OTHER 2010 ROUTANS WITH THE SAME PROBLEMS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11014120August 10, 2017
ELECTRICAL SYSTEM
"TAKATA RECALL" DE REPENTE SE DEJO DE FUNCIONAR LA LLAVE Y EL CONTROL DE MANDO Y SE LAQUEO YA NO SE PUEDE PONER EN MARCHA NO RECONOSE LA LLAVE ESTA LAKEADO CONPLETAMENTE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11012853August 4, 2017
ELECTRICAL SYSTEM
FIRST MY CAR WAS HAVING PROBLEMS STARTING. I HEARD A CLICKING SOUND WHEN TRYING TO TURN THE CAR OVER. TOOK OUT THE KEY AND TRIED AGAIN AND IT STARTED RIGHT UP. TOOK BATTERY TO GET TESTED, BATTERY WAS FINE. A FEW WEEKS LATER WHILE DRIVING IN A PARKING LOT THE CAR TURNED OFF ON ME. IT HAS TURNED OFF ON SEVERAL OCCASIONS AT VERY LOW SPEEDS. I WAS DRIVING STRAIGHT. THIS DIDN'T TROUBLE ME UNTIL I WAS DRIVING 45 MPH AND THE VEHICLE CUT OFF. LUCKILY NO ONE WAS BEHIND ME AS THERE ARE NO SHOULDERS ON THE ROAD WHERE I LIVE AND I WAS ABLE TO STOP AND RESTART THE CAR. HAVE TAKEN THE CAR INTO THE DEALERSHIP AND THEY ARE UNABLE TO REPLICATE ANY OF WHAT I'VE DESCRIBED. THEY DO BELIEVE IT IS THE MODULE AND HAVE INDICATED THAT THE PARTS WERE RECALLED BUT NOT FOR MY VIN. WE ARE CONCERNED THAT THE VEHICLE IS A SAFETY HAZARD AND AS I CONTINUE TO PUT MILEAGE ON MY VEHICLE THAT IT WILL JUST GET WORST. MANY PEOPLE ONLINE COMPLAIN ABOUT THE SAME ISSUES AND THEIR VINS WERE ALSO NOT COVERED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11011522July 30, 2017
SERVICE BRAKES, ENGINE
I HAVE REPLACED THE BRAKES AND ROUTERS 3 TIMES SINCE OWNING THE VAN AT OVER $1000 EACH TIME. THE BIGGEST ISSUE I HAVE IS THE FACT THAT THE CAR WON'T START. VERY FREQUENTLY, THE VAN WILL NOT START LEAVING MY KIDS AND I STRANDED. IT IS A HUGE PROBLEM AS I COMMUTE TO WORK AND WE LIKE TO DO THINGS OUT OF OUR AREA, NOT TO MENTION JUST DRIVE IN GENERAL. THIS HAS BEEN HAPPENING FOR A LONG TIME AND HAS GOTTEN WORSE OVER TIME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11011591July 30, 2017
UNKNOWN OR OTHER
WON'T SHIFT GEARS...... NUMEROUS TIME HAD TO QUICKLY PULL OVER SIDE TO SHUT THE ENGINE OFF AND RESTART. SOMETIME IT WORKS SOMETIMES IT WON'T .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11006056July 18, 2017
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, ENGINE
CAR WON'T START. LOW CHARGE, LIGHTS NOT WORKING, HORN NOT WORKING, OVER HEATING. FIRST IT HAPPANED WHILE PARKED AND THEN WHILE DRIVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11004738July 12, 2017
ENGINE
OUR ROUTAN HAS, YET AGAIN, LEFT ME STRANDED. I WAS RUNNING ERRANDS WITH TWO OF MY CHILDREN AND THE VEHICLE WOULD NOT START. THIS IS NOT AN ISOLATED INCIDENT FOR ME OR, IT WOULD APPEAR FROM RESEARCH I'VE DONE, FOR THIS MAKE AND MODEL. OUR MECHANIC HAS RUN DIAGNOSTICS AND CAN NOT FIND ANYTHING WRONG. IT IS A SAFETY CONCERN BECAUSE IT IS UNRELIABLE AND LEAVES ME STRANDED, TWICE LATE AT NIGHT, SEVERAL TIMES, FORTUNATELY, IN FRONT OF MY OWN HOME AND THIS NEEDS TO BE ADDRESSED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11003992July 10, 2017
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 VOLKSWAGEN ROUTAN. WHEN THE VEHICLE WAS STARTED, ALL THE WARNING INDICATORS ILLUMINATED AND THE WINDSHIELD WIPERS ACTIVATED AND DID NOT STOP. THE DEALER WAS CONTACTED AT 800-822-8987 AND STATED THAT AN UNKNOWN RECALL REPAIR WAS PERFORMED A COUPLE OF YEARS AGO TO REPAIR THE WIRING ON THE DOOR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE RECALL REPAIR WAS PERFORMED IN 2013. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 140,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11003318July 6, 2017
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2011 VOLKSWAGEN ROUTAN. THE CONTACT STATED THAT THE VEHICLE FAILED TO START WHEN THE IGNITION WAS TURNED. THE CONTACT HAD TO TURN THE IGNITION KEY SEVERAL TIMES IN ORDER FOR THE VEHICLE TO START. THE CONTACT TOOK THE VEHICLE TO THE DEALER (OURISMAN VOLKSWAGEN MAZDA IN ROCKVILLE, MD), BUT THE CAUSE OF THE FAILURE COULD NOT BE DIAGNOSED. WHILE DRIVING APPROXIMATELY 35 MPH, THE VEHICLE SUDDENLY STALLED WITHOUT WARNING. THE CONTACT RETURNED THE VEHICLE TO THE DEALER BUT THE CAUSE OF THE FAILURE COULD NOT BE IDENTIFIED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND OPENED CASE NUMBER: 170810911. THE APPROXIMATE FAILURE MILEAGE WAS 65,000. UPDATED 08/22/17*LJ *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11002102June 29, 2017
UNKNOWN OR OTHER
THE IGNITION SWITCH HAS FAILED MULTIPLE TIMES LEAVING US STRANDED. WE HAVE HAD THE VEHICLE TOWED. OUR MECHANIC HAS RUN MULTIPLE DIAGNOSTICS TO NO AVAIL, THEY REPLACED THE STARTER AND WE CONTINUE TO EXPERIENCE IGNITION FAILURE. AT TIMES, THE CAR WILL START AND NOT GO INTO GEAR. WE HAVE BEEN ABLE TO GET IT INTO GEAR BY TURNING IT OFF AND BACK ON AGAIN, ASSUMING IT WILL TURN BACK ON AGAIN. THERE IS DANGER IN BEING STRANDED FAR FROM HOME WITH CHILDREN IN THE CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11001470June 26, 2017
AIR BAGS, SERVICE BRAKES, UNKNOWN OR OTHER
DRIVER AIR BAG HAS FAILED TWICE RESULTING IN HIGH DOLLAR REPAIRS. BRAKES GO BAD EXTREMELY FAST. ALREADY REPLACED 2 FULL SETS OF BRAKES AND ROTORS IN 2 YEARS; LESS THAN 10,000 MILES ON EACH SET. VEHICLE VIOLENTLY JERKS WHEN IN REVERSE ON A HILL. ABNORMAL AMOUNT OF POPPING IN STEERING. DEALER UNABLE TO PINPOINT PROBLEM WITH JERKING OR POPPING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11000831June 23, 2017
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
ENGINE WILL NOT START. HAPPENS ON OCCASION BUT HAPPENED ENOUGH THAT I HAD TWO STARTERS INSTALLED AS WELL AS A BATTERY. WHAT ELSE COULD IT BE? CAN TURN THE KEY AND NOTHING HAPPENS. I CAN POSSIBLY SIT THERE AND TURN THE IGNITION 10+ TIMES AND STILL NOTHING. THOUGHT IT COULD BE A BAD SPOT IN THE NEW STARTER?? CLEANED BATTERY POSTS OFTEN AND NOW HAVE TREATED THE CONNECTIONS. WOULD LIKE NOT TO RECEIVE ANOTHER CALL FROM LOVELY WIFE THAT THE VAN WOULD NOT START. HAS TO BE SOMETHING WITH A CIRCUIT STAYING OPEN OR SOMETHING. SAFETY ISSUE DUE TO NOT KNOWING IF YOUR CAR IS GOING TO START WHEN YOU ARRIVE TO A DESTINATION. ISSUE HAS BEEN GOING ON FOR 2+ YEARS AND VAN HAS 100K MILES LAST INSTANCE OF ISSUE: 23 JUNE 2017
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11000862June 23, 2017
ENGINE
TL* THE CONTACT OWNS A 2013 VOLKSWAGEN ROUTAN. WHILE DRIVING UNKNOWN SPEEDS, THE VEHICLE SHOOK, JERKED, AND MISFIRED WHILE THE ACCELERATOR PEDAL WAS APPLIED. THE VEHICLE WAS TAKEN TO A LOCAL DEALER (HAWK VOLKSWAGEN LOCATED AT 2861 W JEFFERSON ST JOLIET, IL 60435 815-741-1100) WHERE IT WAS DIAGNOSED THAT THE CYLINDER HEAD NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE, BUT DID NOT OFFER ANY ASSISTANCE. THE FAILURE MILEAGE WAS 74,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11000384June 21, 2017
ELECTRICAL SYSTEM, STRUCTURE:BODY:DOOR, LATCHES/LOCKS/LINKAGES:DOORS:LATCH
TL* THE CONTACT OWNS A 2009 VOLKSWAGEN ROUTAN. WHILE DRIVING 25 MPH, THE FRONT PASSENGER SIDE DOOR OPENED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO GURLEY LEEP MOTORWERKS (4004 GRAPE RD, MISHAWAKA, IN 46545) WHERE IT WAS DIAGNOSED THAT THE LOCK SWITCH AND LOCKING ROD FAILED AND NEEDED TO BE REPAIRED. IN ADDITION, THE DOOR LATCH FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT LATER THE POWER LOCKS ON THE SAME DOOR FAILED TO WORK. THE VEHICLE WAS TAKEN BACK TO GURLEY LEEP MOTORWERKS WHERE IT WAS DIAGNOSED THAT THE CABLE GUIDE WIRE FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 48,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10995677June 17, 2017
ELECTRONIC STABILITY CONTROL (ESC), ENGINE, STEERING
AS WE ARE DRIVING THE POWER STEERING COMPLETELY CUTS OFF AND WILL NOT LET YOU DRIVE - THE ENGINE SHUTS OFF AND YOUR FORCED INTO TURNING THE VEHICLE COMPLETELY OFF THEM BACK ON AGAIN. THIS HAPPENED WHILE ON THE INTERSTATE IN TRAFFIC WHICH NEARLY CAUSED A COLLISION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10995376June 15, 2017
ELECTRICAL SYSTEM
THE TIPM MODULE WENT OUT, CAUSING ALL INSTRUMENTS TO GO TO ZERO, ALL INDICATORS TO LIGHT UP, THE WARNING TONE SOUNDED, THE WIPERS STARTED OF THEIR OWN ACCORD, AND OTHER CRAZINESS RELATED TO THE COMPUTER SYSTEM. THE VEHICLE WAS MOVING AT THE TIME; PARKING, TURNING OFF THE ENGINE AND BACK ON, ADJUSTING SPEED -- NOTHING MADE A DIFFERENCE. SINCE VOLKSWAGEN ROUTANS ARE JUST REBADGED CHRYSLER TOWN AND COUNTRIES, THE TIPM ISSUE IS JUST AS MUCH OF A PROBLEM ON ROUTANS AS IT WAS ON DODGE, CHRYSLER, AND JEEP VEHICLES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10995198June 14, 2017
ENGINE, UNKNOWN OR OTHER
WHILE DRIVING AT 65 MPH ON I35, THE CAR'S TRANSMISSION ACTED LIKE IT SLIPPED INTO 2ND GEAR AND THE TACK WENT TO 5000RPM. I TRIED TO JUST SLOW DOWN AND GET OFF THE ROAD, TURNED THE CAR OFF AND BACK ON WHEN I GOT TO A PARKING LOT. I THEN STARTED DRIVING AGAIN AND IT APPEARED TO BE ALRIGHT. WITHIN A FEW DAYS IT DID IT A COUPLE TIMES MORE, THIS TIME TURNING ON THE CHECK ENGINE LIGHT. TOOK IT TO THE DEALER AND THEY COULDN'T DUPLICATE PROBLEM IN THE WEEK THEY HAD IT. PICKED IT UP FROM THE DEALERSHIP AND WAS ABOUT 10 TO 15 MILES AWAY AND IT DID IT AGAIN. I TOOK IT BACK TO THE DEALER THE NEXT DAY AND IT HAS BEEN THERE FOR TWO WEEKS. THEY TOLD ME AN ENGINEER FROM CORPORATE CAME TO CHECK IT OUT AND DURING THAT TIME THEY HAD ANOTHER CAR - SAME YEAR, SAME STYLE, EVEN SAME COLOR COME INTO THE SHOP WITH THE SAME PROBLEM AND THEY VERIFIED THE PROBLEM ON BOTH OF THE CARS. THEY SAID IT WAS THE TRANSMISSION AND IT IS GOING TO COST SOMEWHERE AROUND $5000.00 +/- TO GET IT FIXED. THIS IS A VERY DANGEROUS PROBLEM AND I AM HOPING THAT SOMETHING WILL BE DONE ABOUT IT. THERE ARE NUMEROUS STORIES ON THE INTERNET WITH PEOPLE IN VOLKSWAGENS THAT HAVE HAD THE SAME OR SIMILAR PROBLEMS. CANNOT SEE WHY THERE HASN'T BEEN A RECALL FOR THIS PROBLEM. THEY EVEN ADMITTED THAT THEY HAD SEEN THE SAME OR SIMILAR PROBLEMS POSTED ON THE INTERNET.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10994255June 9, 2017
ELECTRICAL SYSTEM
IGNITION SWITCH RECALL. WHILE I AM DRIVING MY CAR I HAVE EXPERIENCED A SUDDEN JERKING IN THE CAR FEELING AS IF MY VEHICLE IS TRYING TO STALL OUT. MY CAR WILL SUDDENLY SHUT OFF COMPLETELY WHILE I AM DRIVING OR IT JUST WON'T START AT ALL. I HAVE TO USE JUMPER CABLES TO GET IT STARTED AGAIN AND IT TAKES SEVERAL MINUTES BEFORE IT ACTUALLY STARTS UP. I ALSO EXPERIENCED NOT BEING ABLE TO REMOVE THE KEY FROM THE IGNITION WHEN THE CAR HAS STOPPED SUDDENLY OR WHEN I TRY TO START IT UP AND IT WON'T. ALSO WHEN I PUSH THE BUTTON TO CLOSE AND OPEN THE BACK PASSENGER DOORS, ONE OF THEM WILL HALF CLOSE THEN OPEN BACK UP HALF WAY THEN STOP AND CLOSE HAVE WAY AGAIN ALL ON ITS OWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10992275May 30, 2017
ELECTRICAL SYSTEM
FOR THE LAST COUPLE OF YEARS, WE HAVE EXPERIENCED OUR VEHICLE LOCKING UP, SHUTTING OFF IN MID-DRIVE AND SOMETIMES LOSING BREAKS UP TO 4 TIMES A DAY. WE HAVE HAD IT LOOKED AT AND DIAGNOSED AND THE COMPUTERS DO NOT RECORD THESE EVENTS. THIS IS A KNOWN PROBLEM WITH THESE VEHICLES, HOWEVER, MY VIN DOESN'T QUALIFY TO HAVE ANY PARTS REPLACED. I RECENTLY CONTACTED VW VIA TELEPHONE BECAUSE MY CAR JERKED VERY HARD TO THE LEFT, LUCKILY, NOBODY WAS COMING THE OPPOSITE DIRECTION. I WAS TOLD TO TAKE IT TO THE NEAREST DEALERSHIP (AN HOUR AWAY) AND THAT ALL COSTS WOULD BE MINE. I HAVE TWO SMALL BOYS. IT'S CURRENTLY AT A DEALERSHIP AFTER BEING TOWED FOR TWO HOURS AND I WILL HAVE TO COME OUT OF POCKET TO FIX THIS VERY DANGEROUS KNOWN MALFUNCTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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