Volkswagen Routan Complaints

784 consumer complaints on file.

#11056826December 27, 2017
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
REPLACED FUEL PUMP AFTER ISSUES WITH ENGINE REFUSING TO TURN OVER. NEXT DAY AFTER REPAIR THE VEHICLE REFUSED TO START; TOWED TO GARAGE FOR DIAGNOSIS. ONE MECHANIC WAS ABLE TO START IT AND ANOTHER NOT. COMPUTER DIAGNOSIS CAN'T FIND THE ISSUE. I HAVE EXPLORED THE INTERNET REGARDING THIS ISSUE AND FIND MANY COMPLAINTS WITH THE NEED TO REPLACEMTHE TIPM. THIS VAN HAS AN ENGINE BUILT BY CHRYSLER WHICH RECALLED ITS 2011 VANS TO REPLACE THIS DEVICE. PLEASE FORCE VW TO DO THE SAME! THANKFULLY THE VAN WAS IN PARK WHEN IT REFUSED TO START.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11055877December 21, 2017
POWER TRAIN:AUTOMATIC TRANSMISSION:TORQUE CONVERTER, ELECTRICAL SYSTEM, ENGINE
TL* THE CONTACT OWNS A 2011 VOLKSWAGEN ROUTAN. WHILE DRIVING 40-50 MPH, THE ENGINE STALLED AND THE BATTERY APPEARED TO HAVE FAILED. THE ENGINE STALLED WHILE DRIVING ON THE HIGHWAY. THE CONTACT PULLED THE VEHICLE OVER TO THE SIDE OF THE ROAD. THE CONTACT TURNED OFF, RESTARTED THE ENGINE SEVERAL TIMES, AND THE VEHICLE WAS ABLE TO OPERATE NORMALLY. THE VEHICLE WAS DRIVEN TO THE CONTACT'S RESIDENCE. THE CONTACT ALSO EXPERIENCED THE FAILURE EIGHT MONTHS AGO. THE VEHICLE WAS DRIVEN TO THE DEALER (RUSTY WALLIS, 12635 LYNDON B JOHNSON FWY, GARLAND TX 75041) WHERE IT WAS DIAGNOSED THAT THE TORQUE CONVERTER WAS FAULTY. THE DEALER PAID FOR ANOTHER DIAGNOSTIC TEST AT HENDRICKS VOLKSWAGEN (5010 STATE HWY 121, FRISCO, TX 75034) WHERE IT WAS DIAGNOSED THAT THE TORQUE CONVERTER, TOTALLY INTEGRATED POWER MODULE, TWO CAM SHAFT SENSORS, AND THE TORQUE CONVERTER SOLENOID WERE FAULTY. THE MANUFACTURER WAS CONTACTED AT 1-800-822-8987 AND DID NOT ASSIST. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11055756December 20, 2017
ELECTRICAL SYSTEM, ENGINE
FOR PAST 2 YEARS I NOTICED MY THE VAN WOULD NOT IMMEDIATELY START. FIGURED IT WAS A FLUKE. IN PAST YEAR, MY VAN HAS BEEN TOWED TO DEALERSHIP FOR NOT STARTING AFTER 10-15 TRIES. OF COURSE, AS SOON AS IT ARRIVES THE GET IT TO START. THANKFUL UNDER WARRANTY. NOV 2017 WIRING HARNESS AND STARTER REPLACED. DEC 2017 FAILED TO START AGAIN. BACK TO DEALER AND WORKING FINE FOR THEM. THANKFUL UNDER WARRANTY., BUT COME ON VM!! THIS IS NUTS. WHY WON'T THEY RECALL AND RE PLACE THE TIPEM LIKE CHRYSTAL DID. I HAVE BEEN STRANDED TOO MANY TIMES AND HAD TO 3 CAR SEATS EACH TIME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11054645December 14, 2017
POWER TRAIN
VEHICLE STATIONARY IN PARK. GEAR SLIPPED AND CAR DROVE BACKWARDS DOWN THE HILL, STOPPED, THEN SLIPPED INTO DRIVE AND DROVE ITSELF INTO LAKE. MY DOG CRATED IN BACK. SHE DROWNED. INCLINE WAS SLIGHT. GRAVEL. ASHE COUNTY PARK JEFFERSON NC. I WAS OUTSIDE THE CAR TRYING TO CRATE MY OTHER DOG WHEN THIS HAPPENED.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11054850December 14, 2017
ELECTRICAL SYSTEM, ENGINE, STEERING
SINCE BUYING OUR 2009 ROUTAN IN THE FALL OF 2016 WE HAVE SUNK THOUSANDS INTO IT TRYING TO GET IT FIXED BECAUSE OF THE ISSUES WE HAVE HAD SHORTLY AFTER BUYING IT (OURS DID NOT COME WITH A WARRANTY FROM THE VW DEALER). AT LEAST TWICE A WEEK, AND SOMETIMES MORE, IT STALLS WHILE WE ARE DRIVING...USUALLY AT LOW SPEEDS LIKE WHEN WE ARE SLOWING DOWN TO MAKE A TURN OR SLOWING DOWN FOR A STOPLIGHT. USUALLY, ALL OF THE DASHBOARD LIGHTS AND CONTROLS WILL BLINK AND DING REPEATEDLY BEFORE STALLING. IT ALSO STALLS WHEN SITTING STILL. IT WILL BLINK ALL OF THE LIGHTS, THE CONTROLS WILL GO CRAZY AND THE WINDSHIELD WIPERS WILL GO BACK AND FORTH ONE TIME AS IT STALLS. ON DEC 11 IT STALLED ON A MAJOR ROAD IN CHARLOTTE, NC AND I LOST ALL POWER SO I COULD NOT EVEN PUT ON MY FLASHERS. I HAVE AN AUTISTIC CHILD WHO WAS FREAKING OUT BECAUSE I WAS TRYING TO GET ALL OF THE KIDS TO BE QUIET SO I COULD CALL MY HUSBAND AS WE WERE SITTING IN THE MIDDLE OF A BUSY ROAD. WE WERE IN A MIDDLE LANE AND THE WINDOWS WERE UP SO I HAD TO OPEN MY DOOR QUICKLY AND WAVE FOR PEOPLE TO GO AROUND US. I KEPT WATCHING MY REAR VIEW MIRROR AND PRAYING WE WOULDN'T GET HIT AS CARS ZIPPED AROUND US HONKING. THE KEY WAS STUCK IN THE IGNITION SINCE THERE WAS NO POWER. MY HUSBAND WAS HEADED TOWARDS US AND I WAVED PEOPLE AROUND US FOR ABOUT 5 MINUTES WHILE JINGLING THE KEY AND TRYING EVERYTHING TO GET SOMETHING TO WORK. THE POWER FINALLY CAME BACK AND THE KEY CAME OUT AND I WAS ABLE TO RESTART AND GET HOME BUT MY KIDS ARE AFRAID TO GO ANYWHERE IN THAT VAN AGAIN. WE HAVE REPLACED THE BATTERY, THE CONTROL MODULE (ONE OF THE MOST EXPENSIVE THINGS WE TRIED), THE ERG VALVE, THE ALTERNATOR, AND SOME OTHER PARTS OUR MECHANIC WANTED TO TRY. SUPER EAGLE AUTO CARE HAS BEEN SUPER HELPFUL IN TRYING TO FIX IT BUT TO NO AVAIL. WE HAVE LEARNED SINCE BUYING THIS VEHICLE THAT THIS IS A COMMON PROBLEM FOR VW ROUTAN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11053442December 8, 2017
ELECTRICAL SYSTEM, SEATS, UNKNOWN OR OTHER
WHILE DRIVING ON A CITY STREET ROADS MAY HAVE HAD A LITTLE ICE ON THEM. FELT A SHARP SENSATION TO MY OUTER ANKLE AREA (I BELIEVE AT THE TIME I WAS IN THE PROCESS OF BREAKING TO COME TO A STOP. SHORTLY AFTER FELT THE SAME SENSATION TO MY ANKLE SHARP, BURNING, NOTICED THE SENSATION FELT ELECTRICAL FELT WARM SENSATION NEAR HIP AREA... I BELIEVE THE SENSATION WAS ELECTRICAL CURRENTS THAT PENETRATED TO MY ANKLE. UPON THIS THOUGHT I IMMEDIATELY TURNED OFF MY SEAT WARMER, NOTICED THE HEEL OF MY BOOT MAY HAVE BEEN SITTING IN A WET AREA ON MY FLOOR MAT FROM THE MELTED SNOW ON MY BOOTS AND MY BOOTS HAD A METAL CLASP ON IT AT THE EXACT LOCATION THE PAINFUL SHARP ELECTRICAL SENSATION FELT ON MY ANKLE. PAIN DID NOT OCCUR AGAIN ONCE THE SEAT WARMER WAS TURNED OFF. NOTICED DULL TINGLING SENSATION IN MY MIDDLE FINGER SHORTLY AFTER THE SECOND EPISODE ALONG WITH WHAT FELT A LITTLE LIKE INDIGESTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11053540December 8, 2017
ENGINE
WHEN DRIVING THE VOLK JUST CUTS THIS HAPPENS OFTEN IT IS ONLY MYSELF AND MY GGRAND SON IN THE VECH. THEY TOLD ME THERE WAS NO RECALL. BUT I BELEIVE THERE IS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11052996December 7, 2017
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
THE VAN HAS A CHRYSLER ENGINE AND THE TIPEM PART HAS BEEN RECALLED UNDER THE CHRYSLER HOWEVER VW HAS NOT RECALLED THE PART THIS IS A 1300 FIX
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11053316December 7, 2017
ELECTRICAL SYSTEM
ENGINE AND POWER RELATED STUFF (BRAKES, STEERING) GOES OFF WHILE DRIVING ON HIGHWAY. AFTER A FEW SECONDS ENGINE WILL START, PROBLEM WILL GO AWAY THEN 2-3 DAYS LATER WILL HAPPEN AGAIN. THIS HAS HAPPENED MORE FREQUENT SO CAN NOT DRIVE IT ANYMORE.I
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11052565December 5, 2017
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
I FILE A COMPLAINT A FEWS MONTHS AGO ABOUT HAVE TROUBLES STARTING MY VAN OR BATTERY DRAINAGE. TOOK IT TO THE DEALERSHIP IN SHREVEPORT, LA. THE HAD TO REPLACE THE MODULE (TIPM)FUEL PUMP.THIS COST MY FAMILY 1700! THIS IS A SERVE SAFTY PROBLEM FOR MANY FAMILIES. THIS SHOULD BE A RECALL FOR ALL VW AND CHRYSLER VEHICLES. THE VW DEALERSHIP SAID THIS WASNT THE FIRST ROUTAN THEY HAD TO FIX WITH SAME ISSSUE. THIS SHOULD BE AN ISSUE VW SHOULD COVER. COMPLAINT #11061088
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11052235December 4, 2017
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
TIPM MODULE. MY 2011 VW ROUTAN WAS BUILT BY CHRYSLER WITH THE SAME PARTS AS ANY OTHER CHRYSLER CAR AT THAT TIME. CHRYSLER ISSUED A RECALL FOR ALL VEHICLES MADE WITH THIS PARTICULAR PART AS IT IS A LIFE THREATENING ISSUE. MOST IMPORTANTLY THE CAR WILL STOP IN THE MIDDLE OF DRIVING! IMAGINE GOING DOWN THE FREEWAY DOING 70MPH WITH YOUR KIDS IN THE CAR AND THE CAR SHUTS OFF. FORTUNATELY WE WERE ONLY DRIVING IN A PARKING LOT. BECAUSE THE CAR IS BRANDED AS A VW, CHRYSYLER REFUSES TO REPLACE THE RECALLED PART WHICH I WAS QUOTED AT $1300 FROM THE DEALERSHIP AND VW SAYS IT IS A CHRYSLER PART AND ISSUE. THIS THIN GRAY LINE IS COSTING PEOPLE THOUSANDS OF DOLLARS AND POSSIBLY EVEN LIVES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11052059December 3, 2017
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
WHILE DRIVING ON STREET OR HIGHWAY OR STOPPED. USUALLY AROUND 20-40MPH CAR STALLS. BRAKES LOCK UP/STEERING WHEEL LOCKS UP/NO CONTROL OF CAR AT ALL. ALL LIGHTS INDICATE CAR IS ON, ONE BELL GOES OFF PRIOR AND ANTI-SKID LIGHT COMES ON. BY THEN PANIC CANNOT CONTROL CAR! PUT CAR IN PARK AFTER STOPPED AND IT STARTS RIGHT UP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11051067November 28, 2017
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
RECENTLY THE VAN HAS GIVEN ME TROUBLE UPON STARTUP. THE PROBLEM IS INTERMITTENT. SOMETIMES, IT WOULD START FINE. OTHER TIMES, IT WOULD TAKE MULTIPLE ATTEMPTS TO START THE VEHICLE. OTHER TIMES, THE VEHICLE WOULD START, THEN IMMEDIATELY TURN ITSELF OFF. SOMETIMES, IT WOULD BE LIKE THERE WASN'T ENOUGH CHARGE TO TURN THE STARTER, AND OTHER TIMES, WHEN IT WOULD START THEN DIE, IT FELT LIKE IT WAS RUNNING OUT OF GAS, MY VAN ONLY HAS 42,000 MILES ON IT. AFTER MUCH RESEARCH, I DISCOVERED THAT THE TOTALLY INTEGRATED POWER MODULE IS THE CULPRIT OF THESE ISSUES. SPECIFICALLY, IT IS THE FUEL PUMP RELAY THAT CAN INTERMITTENTLY NOT TURN ON, OR TURN OFF RANDOMLY. IT IS A WELL-KNOWN ISSUE WITH THESE VANS AND ITS DODGE GRAND CARAVAN AND CHRYSLER TOWN N COUNTRY, UPON WHICH THE VW ROUTAN IS BASED. FCA HAS STEPPED UP TO THE PLATE, AND ISSUED A RECALL ON MANY OF ITS VEHICLES FOR FAULTY TIPM'S. VW HAS ISSUED A SERVICE BULLETIN IDENTIFYING THE PROBLEM BUT HAS YET TO RECALL OR FIX THE CARS, INSTEAD THE CONSUMER HAS TO SHELL OUT $300 TO $1500 FOR THE REPAIR OF A KNOWN FAULTY EQUIPMENT. WHY WERE THESE PARTS USED KNOWING THE HISTORY? THERE IS ANOTHER WEBSITE WITH THOUSAND OF SIMILAR COMPLAINTS: HTTP://WWW.ARFC.ORG/COMPLAINTS/2011/VOLKSWAGEN/ROUTAN/FUEL_PROPULSION_SYSTEM/PROBLEM.ASPX
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11048527November 26, 2017
FUEL/PROPULSION SYSTEM
IT IS VERY HARD TO START THE ROUTAN, AND IT HAS STALLED WHILE DRIVING FOR NO REASON DRIVING ON A HIGHWAY. CHRYSLER (WHO MADE THE ROUTAN FOR VW) HAS RECALLED THE TIPM ON ALL OF THEIR TOWN AND COUNTRIES, AS WELL AS THE DODGE CARAVANS FOR THIS SAME REASON. I HAVE A FAMILY OF 7 THAT USES THIS VEHICLE FOR OUT PRIMARY MODE OF TRANSPORTATION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11047561November 20, 2017
ELECTRICAL SYSTEM
I HAVE 2011 VW VAN WHICH FIRST THE VAN START GIVING HARD TIME TO START. NOW I HAVE NEW BATTERY AND THE BATTERY STILL GOT DRAINED AND I HAVE TO GIVE IT A JUMP EVERY DAY JUST TO START. WHEN I TURN THE VAN OFF I KEEP HEARING THE FUEL PUMP RUNNING AND THAT WHAT DRAIN MY BATTERY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11046872November 16, 2017
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
THE CAR DOES NOT START AFTER A STOP. IT TAKES HOURS BEFORE IT RESTARTS. REPLACED BATTERY, STARTER STILL SAME ISSUE. MANY OTHER VW ROUTAN OWNERS HAVE THE SAME ISSUE. THE CAR HAS POWER BUT SOMETHING IS MESSED UP IN THIS CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11046048November 14, 2017
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 VOLKSWAGEN ROUTAN. WHILE DRIVING BETWEEN 15-25 MPH, THE STEERING WHEEL SEIZED AND THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT WAS ABLE TO RESTART THE VEHICLE. THE VEHICLE WAS TAKEN TO FOX VALLEY VOLKSWAGEN SCHAUMBURG (1000 E GOLF RD, SCHAUMBURG, IL 60173, (847) 839-8101) WHERE IT WAS REPAIRED PER NHTSA CAMPAIGN NUMBER: 15V194000 (ELECTRICAL SYSTEM). THE FAILURE RECURRED AT LEAST 15 TIMES WITHIN THE PAST TWO WEEKS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 90,900.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11045721November 13, 2017
FUEL/PROPULSION SYSTEM
HAVE HAD THE COILS REPLACED AND THE SPARK PLUGS AND OTHER WORK DONE AND THE CAR STILL SHAKES ON IDLING. VERY FRUSTRATING AND THIS IS CAUSING THE CHECK ENGINE LIGHT TO STAY ON? WHEN IS THE RECALL HAPPENING, THERE ARE TONS OF ISSUES TO OTHER ROUTANS!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11042282November 2, 2017
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
MY CHILDREN AND I WERE STATIONARY AT A LIGHT WHEN THE VAN STARTED SPUTTERING. WHEN THE LIGHT TURNED GREEN I ACCELERATED. WITHIN 5 MINUTES THE VAN CUT OFF. I HAVE A FULL TANK OF GAS. THIS NOW HAPPENS OFTEN AND I NEVER KNOW WHERE OR WHEN IT WILL CUT OFF. MOST DAYS IT WILL NOT START. I HAVE HAD A VW MECHANIC TAKE A LOOK AND THEY ADVISED ITS THE FUEL PUMP RELAY SAME THAT WAS RECALLED ON THE DODGE AND JEEP VEHICLES. BECAUSE THIS IS THE SAME ONE BUT IN VW BODY
Crash:
Yes
Fire:
No
Injuries:
4
Deaths:
0
#11041088October 30, 2017
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
TAKATA RECALL. HAVING PROBLEMS STARTING VAN ON FIRST TRY. VAN WILL STALL A FEW TIMES BEFORE STARTING. SOMETIMES THE BATTERY IS DRAIN. BATTERY HAS BEEN TESTED=GOOD! THIS HAS BEEN HAPPENING FOR 3 MONTHS. I AFTER READING AND RESEARCHING I COME TO A CONCLUSION THAT IT IS THE TIPM FUEL RELAY!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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