Volkswagen Routan Complaints

784 consumer complaints on file.

#10958493March 3, 2017
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2010 VOLKSWAGEN ROUTAN. WHILE DRIVING, THE IGNITION SWITCH RANDOMLY FAILED TO OPERATE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED AS A FAULTY IGNITION MODULE. THE VEHICLE WAS NOT REPAIRED. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 11V151000 (ELECTRICAL SYSTEM) AS A POSSIBLE SOLUTION; HOWEVER, THE VIN WAS NOT INCLUDED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 103,340.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10958022March 2, 2017
ELECTRICAL SYSTEM
ELECTRICAL SYSTEM: VEHICLE NOT PART OF EXISTING RECALL. HAVE OWNED CAR SINCE NEW. IN 2014, VEHICLE LOST ALL ELECTRICAL POWER WHILE DRIVING, STEERING, BRAKING ETC. WAS ABLE TO PULL TO SIDE OF ROAD, RESTART VEHICLE, AND GET TO DEALERSHIP. DO NOT KNOW EXACT MILEAGE NOW AT THE TIME, PROBABLY AROUND 40000. VW REPLACED THE IGNITION AND REPROGRAMMED EXISTING FOBS. FEB 2017, VEHICLE HAS SAME ISSUE RE-APPEARING. VW SAYS NOT IGNITION AND IS TIPM GOING BAD, EVEN THOUGH SAME ISSUE. OUR VIN DOES NOT SHOW FOR EITHER OF THE 2 CURRENT RECALLS, BUT HAVE SAME ISSUE AND VW WILL NOT FIX SINCE NO LONGER UNDER WARRANTY. VEHICLE LOSING ALL POWER AND CONTROL WHILE IN MOTION IS MAJOR SAFETY HAZARD AND VW DOES NOT SEEM TO KNOW WHERE TRUE ISSUE LIES AND CANNOT EXPLAIN WHY THIS 2010 ROUTAN IS NOT RECALLED WHY OTHERS ARE, THAT HAVE SAME ISSUE. ALSO, ROUTAN USES SAME PARTS AS CHRYSLER TIPM RECALL, BUT WHY VW NOT RECALLING TIPM. BOTH IGNITION RECALL AND TIPM ISSUE CAN BE CATASTROPHIC WHILE DRIVING, BUT THIS ROUTAN DOES NOT HAVE ANY RECALL NOTED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10957646February 28, 2017
ELECTRICAL SYSTEM
KEY FOB IS STUCK IN THE IGNITION AND UNABLE TO REMOVE IT WILL NOT TURN OFF STUCK AT ACCESSORIES UNABLE TO TURN OFF TO REMOVE KEY. SAW RECALL NHTSA #14V396000 ON IGNITION SWITCHES 2010 ROUTAN. PARKED IN DRIVEWAY AND UNABLE TO REMOVE KEY OR TURN OFF ACC POSITION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10954588February 14, 2017
ELECTRICAL SYSTEM:IGNITION:SWITCH
TL* THE CONTACT OWNS A 2010 VOLKSWAGEN ROUTAN. WHILE DRIVING 40 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE DEALER REPLACED THE IGNITION SWITCH. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 60,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10954336February 13, 2017
POWER TRAIN
THE VEHICLE HAS ONLY 85800 MILES AND WHEN DRIVING IN THE HIGHWAY AT ABOUT 75 TO 80 MILES, THE VEHICLE LOSES POWER AND MAY CAUSE A BAD ACCIDENT. WHEN DRIVING IN THE CITY STREET, THE VEHICLE DOES THE SAME THING. IT LOSES POWER
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10950361February 8, 2017
AIR BAGS, STEERING
AUTO - P215/15R16
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10949485February 3, 2017
UNKNOWN OR OTHER
MY CAR HAS AN ISSUE OF NOT TURNING OVER RANDOMLY. FOR NO APPARENT REASON IT WILL NOT START. I'VE HAD THE CAR CHECKED SEVERAL TIMES AND THE ISSUE IS STILL THE SAME. MY MECHANIC FIND NOTHING WRONG WITH VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10947337January 24, 2017
ELECTRICAL SYSTEM
URGENT ISSUE-SAFETY MY VEHICLE IS EXPERIENCING ISSUES WITH SHUTTING DOWN WHILE IN MOTION. I TRAVEL ON THE TURNPIKE TO WORK EACH DAY AND IT HAS HAPPENED A COUPLE TIMES NOW. I AM ABSOLUTELY AFRAID TO DRIVE THE VEHICLE THAT I AM NOT GOING TO BE ABLE TO GET OFF THE ROAD. I CONTACTED VW AND GAVE THEM TO VIN TO CHECK ON RECALLS AND THEY STATE THAT MY VEHICLE IS NOT SHOWING A RECALL FOR THIS ISSUE. I DID SOME RESEARCH AND SEEN THAT THEY HAVE HAD 2 RECALLS (11V151000-MARCH 2011 AND 15V194000-APRIL 2015) FOR THIS VERY ISSUE. ADDITIONALLY ON THIS SITE I CAN SEE THE VEHICLE HAS HAVE 130+ COMPLAINTS WITH 70+ OF THEM BEING FOR THIS ISSUE WITH THE VEHICLE SHUTTING OFF WHILE DRIVING. I AM ABSOLUTELY ASTONISHED THAT VW HAS HAD 2 SAFETY RECALLS FOR THIS ISSUE AND CONTINUE TO RECEIVE COMPLAINTS AND YET THEY HAVE JUST NOT RECALLED ALL VEHICLES. THIS IS A SERIOUS SAFETY CONCERN FOR NOT ONLY MYSELF AND MY FAMILY BUT OTHERS OUT THERE ON THE ROAD WITH ME AND MY VW. PLEASE DON'T WAIT FOR PEOPLE TO BE KILLED IN ACCIDENTS BEFORE YOU TAKE ACTION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10945935January 18, 2017
ENGINE
2011 ROUTAN WOULD CRANK AND NOT START. POWER DOORS WOULD OPEN VERY SLOWLY. KEY FOB WOULD REQUIRE MULTIPLE ATTEMPTS TO UNLOCK DOORS. SEATBELT LIGHT WOULD COME ON AND ALARM WOULD SOUND, EVEN THOUGH SEATBELTS WERE ENGAGED. ROUTAN WOULD STALL AFTER START.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10939279January 3, 2017
FUEL/PROPULSION SYSTEM
TIPM WAS RECALLED FOR CHRYSLER/DODGE AND SHOULD BE FOR VW ROUTAN. FROM WHAT I'VE READ THE CAR CAN STALL IF THIS PART IS BAD
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10938539December 29, 2016
ELECTRICAL SYSTEM
MY 2009 VOLKSWAGEN ROUTAN DIES WHILE DRIVING. I'VE ON THE VEHICLE FOR TWO YEARS AND THIS HAS BEEN HAPPENING THE WHOLE TIME. THAT USUALLY HAPPENS AT LOWER SPEEDS (UNDER 35MPH). IT HAPPENS WHEN I'M GOING STRAIGHT AND WHEN I'M TURNING CORNERS, GOING OVER OR NO BUMPS AT ALL. WHEN MY CAR DIES I LOSE STEERING, ALL POWER/ELECTRICAL. I HAVE TAKEN IT TO VOLKSWAGEN THREE TIMES FOR THIS ISSUE. THE FIRST TIME IT WAS SERVICED FOR A RECALL FIX. THE PROBLEM CONTINUED SO I TOOK IT BACK AND WAS INFORMED OF A SECOND RECALL FOR THE SAME ISSUE. SO I HAD IT SERVICED FOR THE SECOND RECALL FIX. THE PROBLEM CONTINUED SO I TAKE IT BACK A THIRD TIME. VOLKSWAGEN SERVICE DEPARTMENT KEPT MY CAR FOR OVER TWO WEEKS AND THEN TOLD ME THEY COULDN'T FIND ANYTHING WRONG WITH IT. THE PROBLEM HAS CONTINUED AND SEEMS TO BE HAPPENING MORE FREQUENTLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10936830December 21, 2016
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, UNKNOWN OR OTHER
INTEGRATED BODY CONTROL/ECU:TIPM MODULE MALFUNCTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10936148December 19, 2016
ELECTRICAL SYSTEM
TIPM GOING OUT. CAR STALLS, WON'T START, TIRE PRESSURE LIGHTS COME ON AND OFF, CHECK ENGINE LIGHT ON WITH NOTHING WRONG, TOTAL SYSTEM SHUT DOWN COMING. THIS IS AN ONGOING PROBLEM THAT WILL ONLY BE FIXED WHEN I REPLACE THE TIPM FOR $1500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10936266December 19, 2016
AIR BAGS, ELECTRICAL SYSTEM
THE KEY SLIPS OUT OF THE ON POSITION AND THE ELECTRONIC SYSTEM DOES NOT ENGAGE. I THOUGHT MY VEHICLE WAS PART OF THE RECALL ISSUED BY VW IN 2015 (PART 573 SAFETY RECALL), BUT WHEN I TOOK IT TO THE DEALER TO BE DIAGNOSED AND REPAIRED, I WAS INFORMED THAT THIS RECALL IS VIN SPECIFIC AND MY VIN WAS NOT A PART OF THE RECALL AND THEREFORE THE REPAIR WOULD NOT BE COVERED BY VW. I CALLED VW AND THEY TOLD ME THE SAME THING, EVEN THOUGH IT IS THE EXACT SAME PROBLEM THAT IS LISTED IN THE RECALL AND THE PART THAT NEEDS TO BE REPLACED IS THE WIN MODULE. I NEED HELP! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10935223December 14, 2016
ELECTRICAL SYSTEM, ENGINE
TL* THE CONTACT OWNS A 2011 VOLKSWAGEN ROUTAN. WHILE DRIVING APPROXIMATELY 70 MPH, THE ENGINE STALLED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE TOTALLY INTEGRATED POWER MODULE FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED AND THE FAILURE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 69,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10935155December 13, 2016
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 VOLKSWAGEN ROUTAN. WHILE DRIVING 55 MPH, THE VEHICLE WAS INVOLVED IN AN ELECTRICAL FIRE. THE CONTACT STATED THAT SMOKE ENTERED INTO THE CABIN OF THE VEHICLE AND THE REAR PASSENGER SIDE DOOR CAUGHT FIRE. A POLICE REPORT WAS NOT FILED AND THERE WERE NO INJURIES. A MECHANIC EXTINGUISHED THE FIRE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 160,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10934732December 12, 2016
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, ENGINE
I HAVE BEEN STRUGGLING WITH STARTING MY VOLKSWAGEN ROUTAN ON THE INITIAL ENGAGEMENT OF THE KEY, THE PROBLEM STARTED WITHIN THE LAST TWO MONTHS. IN THE SAME TIME FRAME, THE VEHICLE WOULD SUDDENLY TURN OFF IN THE MIDDLE OF DRIVING. I HAVE SEEN THAT IN 2009 AND 2010 MODEL THERE WAS A RECALL OF THE IGNITION SWITCH THAT SHOWED SIMILAR ISSUES. MY CAR DOES HAVE 10000 MILES, SO I AM TRYING TO DETERMINE IF IT WAS AN INITIAL FAULTY ITEM OR A PART THAT NEEDS TO BE REPLACED. THE DEALERSHIP REPLACED THE TIPM MODULE, BUT IT DID NOT CORRECT THE ISSUES. I WANT TO SEE IF OTHER 2011 MODELS ARE EXPERIENCING THE SAME ISSUES, AND WHETHER THE 2011 MODELS SHOULD BE EXTENDED TO THE RECALL FOR THE 2009/2010 MODELS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10934069December 9, 2016
ELECTRICAL SYSTEM
TIPM PROBLEMS MY CAR STOPED IN THE MIDDLE OF THE ROAD AND MOST MORNING IT WON'T START.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10930161December 6, 2016
ENGINE
TL* THE CONTACT OWNS A 2009 VOLKSWAGEN ROUTAN. ONCE THE VEHICLE WAS WARMED UP, IT LOST POWER. WHEN THE ENGINE WAS NOT WARMED UP, THE VEHICLE COULD ONLY BE OPERATED FOR 10 TO 15 MINUTES. THE FAILURE OCCURRED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE LOCK TORQUE CONVERTER BETWEEN THE VALVE BODY WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 105,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10925878November 14, 2016
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
TIPM ISSUE THAT CAUSES THE CAR TO STALL WHILE DRIVING, OR THE CAR STARTS THEN DIES. CHRYSLERS VANS HAVE HAD THIS ISSUE AND HAVE BEEN RECALLED, THIS VEHICLE IS BUILT BY CHRYSLER BUT SINCE IT IS MARKETED AS VW IT HASN'T BEEN RECALLED. IT WILL TAKE SOMEBODY TO DIE IN A CAR ACCIDENT CAUSED BY THIS ISSUE BEFORE YOU GUYS DO SOMETHING ABOUT THIS. THIS IS REALLY DANGEROUS BECAUSE IT COULD POTENTIALLY CAUSE AN ACCIDENT. THERE ARE MANY OTHER PEOPLE WITH THE SAME ISSUE THAT HAVEN'T TAKEN THE TIME TO FILL THIS REPORT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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