Volkswagen Routan Complaints

784 consumer complaints on file.

#10992287May 30, 2017
POWER TRAIN, VEHICLE SPEED CONTROL, UNKNOWN OR OTHER
THE MINIVAN SUDDENLY GAVE AWAY ON THE TRANSMISSION. AT SPEEDS OF AROUND 70MPH, THE TRANSMISSION WAS IN "D" (AUTO TRANSMISSION VS MANUAL) BUT THERE WAS NO ENGAGEMENT FROM THE ENGINE. GIVING MORE GAS THE ENGINE WAS JUST REVVING UP AS IF IT WAS IN NEUTRAL. MOVED IT TO NEUTRAL AND BACK TO DRIVE AND STILL THE ENGINE REVVED UP WITHOUT ENGAGEMENT. HAD TO MOVE OVER TO THE RIGHT LANE AND STARTED SLOWING DOWN TO STOP. AFTER ABOUT 2-3 MINUTES, TRIED AGAIN AND THEN THE CAR SUDDENLY REVVED UP TO 5000RPM OR SO AS IF IT WAS IN THE 2ND OR 3RD GEAR. IT THEN RE-ADJUSTED ITSELF AND STARTED PICKING UP SPEED. PLEASE INVESTIGATE ASAP SINCE THIS HAPPENED DURING PEAK TRAFFIC ON A HIGHWAY WHEN TRYING TO OVERTAKE A TRUCK WITH THE VAN FULL OF PASSENGERS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10991283May 23, 2017
WHEELS
I DRIVE A 2011 VW ROUTAN SE AND AM HAVING TO REPLACE WHEEL BEARINGS. THIS IS NOT A REPAIR THAT SHOULD LIKELY REALLY EVER NEED TO BE DONE LET ALONE ON ALL 4 WHEELS AT UNDER 100K MILES . THIS IS RIDICULOUS AND A RECALL NEEDS TO HAPPEN ASAP
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10991156May 23, 2017
ELECTRICAL SYSTEM
ENGINE HARD STARTED FOR A COUPLE OF WEEKS, THEN IT DIED WHILE MY WIFE WAS DRIVING IN OUR NEIGHBORHOOD. MECHANIC SAID IT WAS AN ISSUE WITH THE FUEL PUMP RELAY AND RIGGED A BYPASS IN THE FUSE BOX. ALL SEEMED TO BE WORKING OK, BUT THEN THE CAR DIED AGAIN ABOUT MONTHS LATER. NEXT TIME WE STARTED IT, THE DASH LIT UP WITH ALL KINDS OF WARNING LIGHTS, THE RADIO POWER WENT OUT, AND THE A/C WAS NOT WORKING. WE'LL SEE IF IT IS THE SAME ISSUE OR ANOTHER. THE FUEL PUMP RELAY IN THE TIPM, ACCORDING TO ACCOUNT ON INTERNET FORUMS, IS A FAULTY PART AND HAS BEEN RECALLED IN OTHER DODGE/CHRYSLER VEHICLES, BUT NOT THE VW ROUTAN (WHICH IS A CARAVAN/TOWN & COUNTRY CLONE FOR THE MOST PART). THERE ARE MANY COMPLAINTS OF THIS PART BEING DEFECTIVE AND PEOPLE LOSING POWER WHILE DRIVING AND IT IS A HUGE SAFETY CONCERN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10990908May 22, 2017
ENGINE
TL* THE CONTACT OWNS A 2009 VOLKSWAGEN ROUTAN. WHILE DRIVING 40 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT WAS UNABLE TO RESTART THE VEHICLE. THE VEHICLE WAS TOWED TO A DEALER, BUT HAD NOT YET BEEN DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 95,500. THE VIN WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10990904May 22, 2017
ELECTRICAL SYSTEM
THE ENGINE SHUTS OFF SUDDENLY WHILE DRIVING OCCURRED ON A CITY STREET, NUMEROUS TIMES. THERE IS A RECALL FOR THE 2010 VW ROUTAN HAVING THIS ISSUE (RECALL NO. 28G1/U8), HOWEVER ACCORDING TO VW, THE VIN IS NOT COVERED. THE DATE LISTED BELOW IS THE OCCURRENCE OF THE LATEST INCIDENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10990975May 22, 2017
UNKNOWN OR OTHER
THE CAR STALLS/ TURNS OFF WHILE DRIVING ON CITY STREETS. HAPPENS RANDOMLY EVERY COUPLE OF WEEKS SINCE PURCHASE OF THE CAR IN 2016. HAVE TO PULL OVER AND RESTART CAR. HAVE HAD MECHANIC LOOK AT , NO CODES ARE COMING UP RELATED TO IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10990604May 19, 2017
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
THE VAN WAS MY MOTHERS WHICH SHE PASSED AWAY ABOUT YEAR AGO. I INHERITED THE VAN I DRIVE IT FOR COUPLE MONTHS WHEN I NOTICED THAT SOMETIMES WHEN I WOULD TRY TO START IT THAT IT WOULDN'T START. IT WOULD ONLY MAKE A CLICKING NOISE. I WOULD TURN KEY OFF & TRY IT AGAIN IT WOULD START. THEN IN MONTH OR SO I NOTICED THAT WHEN I WOULD BE DRIVING 55-70 MPH THAT IT WOULD LIKE STALL. IT WOULDN'T SHIFT DOWN OR ACCELERATE. I WOULD HAVE TO PULL OVER & RESTART IT. IT BEGAN DOING THAT QUITE OFTEN UNTIL ONE NIGHT I WAS DRIVING DOWN THE ROAD & WENT TO TURN IN SOMEWHERE WHEN IT DIED & WOULDN'T START BACK. MY HUSBAND HAD TO COME PULL ME HOME. WE HAVE RESEARCHED WHAT IT WAS DOING & A LOT OF PEOPLE HAS HAD THIS HAPPEN TO THEM. THEY CLAIM IT'S A $1200 TPIM BOARD. THE VW ROUTAN IS CHRYSLER MADE UNDER THE HOOD. CHRYSLER IS AWARE OF THIS DANGEROUS PROBLEM & HAS ALREADY ISSUED A RECALL BUT VW SAID THEY WASN'T GOING TO RECALL IT. THEY ARE AWARE OF IT TOO. I FEEL AS IF SOMEONE IS GOING TO GET HURT IF THIS ISN'T ADDRESSED BECAUSE A LOT OF PEOPLE HAVE SAID THAT THEY WOULD BE DRIVING DOWN ROAD AT 70MPH & IT JUST DIES WHICH MEAN THAT THEY DON'T HAVE ANY POWER STEERING. PLEASE DO SOMETHING BEFORE SOMEONE GETS HURT. I HAVE KIDS & I WOULD'VE HATED FOR US TO BE ON THE INTERSTATE WHEN THAT HAPPENED. LUCKILY I WAS IN TOWN & NO KIDS WAS WITH ME. THANK YOU!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10986280May 17, 2017
SERVICE BRAKES, ELECTRICAL SYSTEM, ENGINE
RANDOMLY STALLS WHILE DRIVING- BROUGHT TO MECHANIC, PAID ALMOST $1000 TO TRY TO GET FIXED, BROUGHT BACK WHEN EVERYTHING PAID FOR DIDN'T FIX & WAS TOLD TO REPORT IGNITION SWITCH RECALL TO VW TO GET FIXED. ALSO LOST POWER TO REAR DVD WITHIN DAYS AFTER PURCHASE & NEVER KNEW WHAT TO DO. BRAKE PADS ARE BAD WITHIN 3-4,000 MILES- WINDSHIELD WASHER SQUIRTER UNREPAIRABLE. BIGGEST ISSUE IS THE IGNITION SWITCH THOUGH, IF THAT WHAT IS CAUSING VAN TO STALL - WHILE GOING STEADY SPEED, USUALLY OCCURS OVER 25 MPH FOR MORE THAN 5 MILES- VAN STARTS JERKING LIKE IT'S GOING TO STALL & WHEN SITTING AT A STOP LIGHT OR SIGN, OR PARKED, IDLING, STALLS & TAKES MULTIPLE ATTEMPTS TO RESTART - THIS HAS BEEN HAPPENING SINCE I PURCHASED MY 2009 ROUTAN IN 2014 WHEN IT HAD LESS THAN 60K MILES. I HAVE BROUGHT TO MECHANICS THAT ARE FRIENDS & TO MULTIPLE DEALERSHIPS & SHOPS TO DIAGNOSE & FIX & PAID FOR EVERYTHING OUT OF POCKET TO GET FIXED OR REPLACED & IT HAS NEVER FIXED THE PROBLEM FOR MORE THAN A WEEK. FOR THE BRAKES, I BUY ONLY THE MID LEVEL OR HIGH LEVEL GRADE BRAKES & HAVE HAD TO SWITCH BOTH FRONT & REAR BRAKES, ROTORS & CALIPERS OUT @ LEAST 3-4 TIMES PER YEAR SINCE ABOUT 1 MONTH AFTER OWNERSHIP. EVERY TIME, 1-2 BRAKE PADS WERE COMPLETELY BAD & GONE WHILE THE OTHERS WERE ABOUT 50-70% . ANOTHER ISSUE, THAT HAS NEVER BEEN ABLE TO GET FIXED IS THE A/C- AFTER RECHARGING, THE A/C WILL BLOW COLD ON THE DRIVERS SIDE FRONT ONLY & HOT THROUGHOUT THE REST OF THE CAR. WHEN HEAT IS ON, SAME PROBLEM, ONLY BLOWS HEAT IN FRONT & COOL IN BACK. HOW DO I GET ALL RECALLS FOR MY MINIVAN REPAIRED THROUGH VOLKSWAGEN? HOW DOES THE PROCESS WORK? I HAVE 5 SMALL CHILDREN & THIS IS OUR ONLY FORM OF TRANSPORTATION. WILL I BE PROVIDED WITH A LOANER THAT WILL SEAT MY ENTIRE FAMILY WHILE MY VEHICLE IS BEING REPAIRED? PLEASE ADVISE AS I HAVE HAD THIS MINIVAN FOR OVER 3 YEARS WITH THESE ISSUES AND SPENT THOUSANDS OF DOLLARS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10984478May 9, 2017
ENGINE
ENGINE TURNS OFF WHILE DRIVING DOWN THE ROAD. VEHICLE HAS TROUBLE RESTARTING AFTER AN OCCURRENCE. THERE IS NO INDICATION AS TO WHEN THIS ISSUE WILL OCCUR. THE CHECK ENGINE LIGHT DOES NOT COME ON BEFORE OR AFTER AN INCIDENT. VOLKSWAGEN CLAIMS MY VIN IS NOT PART OF THE IGNITION RECALL, NHTSA CAMPAIGN ID 15V194000. AT APPROXIMATELY ~70,000 MILES THIS WOULD OCCUR ABOUT ONCE A MONTH. NOW AT 105,000 MILES IT IS OCCURRING MORE OFTEN. NORMALLY ONCE A WEEK, BUT IT HAS OCCURRED JUST RECENTLY TWO DAYS IN A ROW. VOLKSWAGEN SERVICE DEPARTMENT IS UNHELPFUL SINCE THERE IS NO CODE IN THE COMPUTER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10981668May 1, 2017
ENGINE
TL* THE CONTACT OWNS A 2009 VOLKSWAGEN ROUTAN. WHILE THE CONTACT'S NIECE WAS STOPPED AT A STOP LIGHT, IT EXPERIENCED A COMPLETE LOSS OF POWER. THE FAILURE OCCURRED WITHOUT WARNING. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE ENGINE WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE VEHICLE WAS TOWED TO ANOTHER INDEPENDENT MECHANIC WHO CONFIRMED THAT THE ENGINE WAS DEFECTIVE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE, BUT DID NOT OFFER ASSISTANCE. THE FAILURE MILEAGE WAS 65,273.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10981131April 27, 2017
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
WHILE OPERATING THE VEHICLE THE CAR STALLED AN SIMPLY STOPPED IN THE MIDDLE OF DRIVING. COMPLETELY RIDICULOUS, VERY DANGEROUS! YOUR WEBSITE STATES THAT VEHICLES SAME YEAR, MAKE AND MODEL AND MANFU DATE THEVSAME HAVE RECALLS FOR EXACT SAME ISSUE. THIS IS URGENT. THIS COULD CAUSE THE DEATH OF ME OR MY FAMILY. IT MUST BE FIXED BY VW, ESPECIALLY WHEN RECALLS ARE THERE FOR SOME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10980809April 26, 2017
ELECTRICAL SYSTEM, ENGINE
TL* THE CONTACT OWNS A 2010 VOLKSWAGEN ROUTAN. WHEN THE IGNITION KEY WAS TURNED TO THE ON POSITION, A TICKING SOUND EMITTED FROM THE VEHICLE AND IT FAILED TO START. THE CONTACT STATED THAT THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE IGNITION SWITCH FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND STATED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBERS: 11V151000 (ELECTRICAL SYSTEM) AND 15V194000 (ELECTRICAL SYSTEM). THE FAILURE MILEAGE WAS 90,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10980125April 24, 2017
ELECTRICAL SYSTEM
THE VEHICLE IS DIFFICULT TO START AND STOPS RUNNING ABOUT 10 SECONDS. THE VEHICLE WAS STATIONARY. I HAVE READ ON THE INTERNET THAT THE SAME MAKE/MODEL VEHICLE QUIT RUNNING WHILE DRIVING. THIS IS A SEVERE SAFETY ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10979087April 18, 2017
ELECTRICAL SYSTEM
CAR GOES OFF WHEN IS RUNNING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10971288April 4, 2017
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
CPSC: 2010 VOLKSWAGEN ROUTAN THESE CARS SEEM TO HAVE AN INHERENT ISSUE WITH THE DRIVER SIDE WINDOW REGULATORS . *BF THE CONSUMER STATED WHEN THE WINDOW REGULATOR FAILED IT SOUNDED AS IF A BOMB WENT OFF AND HIT THE WINDOW. THE CONSUMER HAS 2 VOLKSWAGEN ROUTANS WITH THE SAME ISSUE. THE CONSUMER WOULD LIKE TO BE REIMBURSED FOR THE COST OF REPAIRS. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10970280April 3, 2017
FUEL/PROPULSION SYSTEM
CHECK TIRE LIGHT ON DASH CAME ON AND OFF- HAD IT CHECKED OUT- NOTHING CAME UP. THEN WE STARTED HAVING ISSUES WITH THE VEHICAL STARTING- LONG STARTS AND NOT STARTING ON THE FIRST, SECOND, SOMETIMES THIRD TRY. NEXT, THE ENGINE WOULD INTERMITTENTLY TURN OFF WHEN SHIFTED INTO REVERSE. LASTLY, IT STARTED SHUTTING OFF WHILE DRIVING!!! ALL OF THESE THINGS OCCURRED WITHIN 1.5 MONTHS AND IN ORDER. BROUGHT IT IN TO VW DEALER- REQUIRES NEW TIPM MODULE AT 1000.00 DOLLARS. TOTALLY UNSAFE AND SHOULD HAVE BEEN INCLUDED IN THE RECALL ALONG WITH THE CHRYSLER AND DODGE MODELS WHEN THEY RECALLED THE TIPM MODULES. THIS CAR WAS MADE BY CHRYSLER- SO I'VE DISCOVERED. IT IS ESSENTIALLY A CHRYSLER WITH A VW BADGE ON IT- THAT'S WHAT THE MECHANICS I'VE SPOKEN WITH CALL IT. THEY ALSO CALL IT A FRANKENSTEIN VAN! VW AND CHRYSLER SHOULD STAND BY THEIR PRODUCT- ADD IT TO THE RECALL BEFORE FOR SOMEONE GETS KILLED IN THIS THING!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10969276March 29, 2017
VEHICLE SPEED CONTROL, UNKNOWN OR OTHER
THE PROBLEM STARTED WITH THE CAR NOT STARTING ON VARIOUS OCCASIONS. I JUST THOUGHT IT WAS A FLUKE. THEN IT DIED ON ME MULTIPLE TIMES WHILE DRIVING VARIOUS SPEEDS UPWARD OF 70 MPH. EVERYTHING WOULD TURN OFF AND THEN I WOULD PULL OVER AND IT WOULD START RIGHT BACK UP. UPON THOSE THINGS HAPPENING I DECIDED TO TAKE IT IN. AS I WAS HEADING HOME ON THE HIGHWAY GOING ABOUT 75 MPH THE CAR ACCELERATED WITHOUT ME TOUCHING THE GAS AND THEN THE TRANSMISSION DROPPED AND IT DIED. VERY SCARY. I TOOK IT IN AND THEY CONCLUDED THAT IT WAS SOMETHING TO DO WITH THE TRANSMISSION. $1000 LATER THE DEALERSHIP ASSURED ME THE PROBLEM WAS FIXED. AFTER DRIVING IT FOR ABOUT THREE DAYS THE PROBLEMS PERSISTED. IT WOULDN'T START RIGHT UP AND THEN IT STALLED ON ME WHILE IN REVERSE OUT OF MY DRIVEWAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10968462March 25, 2017
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM, STEERING, EXTERIOR LIGHTING
I HAVE A VOLKSWAGEN ROUTAN 2011 BUILT BY CHRYSLER IN A CANADA FACTORY. THIS VEHICLE IS SHUTTING OFF WHEN DRIVE ON THE FREEWAY. THE GEARS AND SREERING LOCKS UP WHILE DRIVING. THE VEHICLE ALSO HAS ELECTRICAL ISSUES THE LIGHTS TURN ON AND OFF EVEN WHEN THE CAR IS OFF. AFTER PURCHASING A NEW BATTERY AND ALTERNATOR THE CAR IN THE MORNING WILL NOT START. THE BATTERY IS DEAD AND DRAINED. WITH NOTHING ON IT INTERMITTENTLY HAS A DEAD BATTERY AND SHUTS OF AFTER STARTING THE CAR. WHEN I CALL THE VOLKSWAGEN DEALER IN STOCKTON CA TO EXPLAIN THE SERVICE GUY HUNG UP ON MY HUSBAND AND I AND STATED IT'S NOT A RECALL. WE EXPLAIN THAT THOUSANDS ARE HAVING THE SAME ISSUE AND IT'S RECORDED AND ALL OVER YOU TUBE. WE ARE HAVING THE SAME IGNITION SWITCH ISSUES OR POSSIBLE TIPM ISSUES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10967494March 21, 2017
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
VEHICLE TIPM IS FAULTY, MAKES THE CAR HARD TO TURN ON AND IN OTHER CASES STALL WHEN STOPPED AT LIGHTS OR STOP SIGNS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10966430March 17, 2017
ELECTRICAL SYSTEM
I RECENTLY PURCHASED A USED 2010 VW ROUTAN SEL. WITHIN THE FIRST WEEK I HAD THE FOLLOWING PROBLEMS. ABOUT EVERY OTHER DAY THE CAR WOULD NOT START WHEN TURNING THE KEY. I WOULD HAVE TO WAIT ABOUT 15 MINUTES BEFORE THE CAR WOULD START AGAIN. THE KEY WOULD GET STUCK AND NOT PULL OUT. THE SECURITY SYSTEM WOULD ACTIVATE OR DEACTIVATE AND BEEP WITHOUT PRESSING ANY BUTTON ON THE KEY. I WAS ALSO LOCKED OUT FOR 15 MINUTES WHEN I COULDN'T GET THE UNLOCK BUTTON TO WORK ON THE KEY. IT WOULD JUST KEEP LOCKING ITSELF. I TOOK IT TO A VW DEALERSHIP WHO INFORMED ME THAT IT WAS A WELL-KNOWN TIPM PROBLEM AND THAT IT NEED TO BE REPLACED FOR 1100 USD. HOWEVER, REPLACEMENT WOULD NOT GAURANTEE ANY FIXES AND IT COULD ACTUALLY CAUSE OTHER MECHANICAL PROBLEMS TO ARISE. THEY ALSO TOLD ME THAT THIS WAS THE REASON WHY THE ROUTAN WAS DISCONTINUED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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