Volkswagen Routan Complaints

784 consumer complaints on file.

#11131817September 26, 2018
ENGINE, POWER TRAIN
FAULTY TRANSMISSION: THE SPEED CHANGES WHILE DRIVING FOR NO APPARENT REASON. THE CAR HAS ONLY 57000 MILES MOSTLY ON CITY STREETS. JERKS ARE FELT WHILE DRIVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11128487September 10, 2018
ELECTRICAL SYSTEM
WHILE DRIVING ALL DASHBOARD LIGHT WILL COME ON GAS NEEDLE GOES DOWN TO EMPTY, RADIO SHUTS OFF, WINDOWS WILL NOT ROLL UP OR DOWN, WINDSHIELD WIPERS WILL COME NON STOP AND WILL NOT SHUT OFF BUT THE CAR CONTINUES TO RUN AND ALL OF THIS IS USUALLY WHEN I'M IN THE MIDDLE OF TRAFFIC AND I'M AFRAID THAT AT SOME POINT THE CAR WILL CUT OFF ALL TOGETHER AND CAUSE A COLLISION, I'VE HAD IT CHECKED BY THREE SEPARATE AUTOMOTIVE SHOPS INCLUDING VW AND NO ONE CAN TELL E WHATS WRONG OR HOW TO FIX IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11124696September 6, 2018
ELECTRICAL SYSTEM
STALLS WHILE DRIVING INTERMITTENTLY; UNABLE TO START INTERMITTENTLY; DIAGNOSED BY VW DEALER AS FAULTY TIPM; REQUIRED REPLACEMENT WITH A NEW TIPM PART WITH AN UPDATED DESIGN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11127876September 6, 2018
ELECTRICAL SYSTEM:IGNITION:MODULE
TL* THE CONTACT OWNS A 2010 VOLKSWAGEN ROUTAN. WHILE DRIVING AT UNKNOWN SPEEDS, THE VEHICLE INTERMITTENTLY STALLED. ONCE THE VEHICLE WAS RESTARTED, IT OPERATED NORMALLY. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER (FLOW VOLKSWAGEN, 5011 NEW CENTRE DR, WILMINGTON, NC 28403, (910) 392-3889) WHERE IT WAS DIAGNOSED THAT THE WIN MODULE /IGNITION SWITCH NEEDED TO BE REPLACED; HOWEVER, THE PARTS WERE ON BACKORDER. THE VEHICLE WAS NOT REPAIRED. THE CONTACT STATED THAT THE VEHICLE SHOULD BE COVERED UNDER NHTSA CAMPAIGN NUMBER: 11V151000 (ELECTRICAL SYSTEM). THE MANUFACTURER WAS CONTACTED AND PROVIDED CASE NUMBER: 181194533, BUT NO FURTHER ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS 80,000. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11124314September 4, 2018
ELECTRICAL SYSTEM, ENGINE
NHTSA CAMPAIGN ID NUMBER: 11V151000. MY CAR SHUTS OFF WHILE DRIVING IT. IT GOES INTO AUXILIARY YOU NEED TO SAFELY PULL IT TO THE SIDE OF THE ROAD AND RESTART IT. THIS HAS OCCURRED MULTIPLE TIMES. EXPERIENCE INADVERTENT IGNITION KEY DISPLACEMENT FROM THE RUN TO ACCESSORY POSITION WHILE DRIVING CAUSING THE ENGINE TO SHUT OFF. AN ENGINE SHUTTING OFF SUDDENLY WHILE DRIVING COULD INCREASE THE RISK OF A CRASH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11122887August 28, 2018
ENGINE, VEHICLE SPEED CONTROL
AS I AM ACCELERATING FROM 25-35 MPH THE VEHICLE ALMOST FEELS LIKE IT DOESN'T WANT TO SHIFT INTO NEXT GEAR. THE VEHICLE SORT OF JIGGLES/JOLTS WHILE TRYING TO GEAR UP. ONCE REACHING 35/40 MPH THEN VEHICLE RUNS NORMAL. IF I PUSH DOWN ON GAS PEDDLE TO MAKE CAR GO THROUGH THAT GEAR, THE ENGINE REVS UP AND THE VEHICLE KIND OF JOLTS A "GET UP AND GO" FEELING AND THE RPMS GO ABOVE 4K, WHICH THEN VEHICLE GETS UP IN SPEED AND MOVES. ONCE AT 35/40 MPH, THEN THE VEHICLE RUNS SMOOTHLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11121207August 21, 2018
ENGINE
TL* THE CONTACT OWNS A 2011 VOLKSWAGEN ROUTAN. WHILE DRIVING 10 MPH, THE VEHICLE STALLED AND COMPLETELY SHUT OFF. ALL THE INSTRUMENT PANEL INDICATORS WERE ILLUMINATED. THE CONTACT STATED THAT THE VEHICLE WOULD NOT START; HOWEVER, THE LIGHTING WAS OPERATIONAL. THE VEHICLE WAS TOWED TO LITHIA VOLKSWAGEN OF DES MOINES (5200 MERLE HAY RD, JOHNSTON, IA 50131, (515) 446-3579), BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 70,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11120874August 19, 2018
ELECTRICAL SYSTEM
ENGINE SUDDENLY SHUTS OFF WITHOUT WARNING WHILE DRIVING!!! EXTREMELY DANGEROUS!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11120573August 17, 2018
ELECTRICAL SYSTEM
ON SEVERAL OCASSION WHEN THE CAR IS STARTED ALL THE LIGHTS ON THE DASHBOARD COME ON AND WINDSHIELD WIPERS COME ON AND NOTHING INSIDE THE CAR WORKS. HAD THAVE THE CAR TOWED HOME BECAUSE IT KEEPS DOING TI
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11118664August 9, 2018
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
DRIVING AT ANY GIVEN TIME THE HEADLIGHTS TURN OFF AND DO NOT COME ON. STOP AND RESTART CAR AND STILL DO NOT TURN ON. THE HIGH BEAMS OR THE LOW BEAMS. THEY WILL NOT SWITCH ON. THEY COME ON FOR A FEW SECONDS AND THEN TURN OFF. WILL TURN OFF AS WE ARE DRIVING AND WE ARE NO LONGER VISIBLE TO OTHER CARS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11118077August 6, 2018
SERVICE BRAKES, ELECTRICAL SYSTEM, STEERING
I WAS DRIVING MY 2009 ROUTAN THIS MORNING (8/6/18) IN A ROUND-A-BOUT WHEN OUT OF BLU MY STEERING AND BRAKES COMPLETELY LOCKED UP AND MY ABS LIGHT CAME ON. I HAD TRAFFIC BEHIND ME. I ALMOST WENT OVER THE CURB AND CAUSED AN ACCIDENT DUE TO THIS HAPPENING. I PRAISE GOD THAT I AND EVERYONE AROUND WAS SAFE. MY VEHICLE HAS ALREADY HAD THE IGNITION SSSWITCH REPLACED TWICE. I HAD IT CHECKED FOR CODES AND NOTHING CAME UP. I NOTICED A HUGE AMOUNT OF COMPLAINTS REGARRDING THIS. WHAT IS IT GOING TO TAKE TO GET THIS FIXED? THERE ARE LIVES ON THE LINE. WHEN A VEHICLE SHUTS DOWN ON THE HIGHWAY THAT WILL CAUSE A MAJOR ACCIDENT. IS VOLKSWAGEN AND NHTSA WILLING TO LIVE WITH THAT KNOWING THAT THIS HAS BEEN A MAJOR ISSUE WITH THIS VEHICLE FOR SOME TIME? HOW MANY INJURIES OR DEATHS DO YOU NEED TO PROVE TO YOU THAT THIS IS A SAFETY ISSUE?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11114596July 30, 2018
POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM), ENGINE
TL* THE CONTACT OWNS A 2011 VOLKSWAGEN ROUTAN. WHILE DRIVING APPROXIMATELY 35 MPH, ALL THE WARNING INDICATORS ILLUMINATED AND WHITE SMOKE AND FLAMES EMERGED FROM THE ENGINE COMPARTMENT. THE CONTACT PULLED THE VEHICLE OVER TO THE SIDE OF THE ROAD AND REMOVED THE THREE CHILD PASSENGERS FROM THE VEHICLE. THE FIRE DEPARTMENT WAS NOT PRESENT. NO INJURIES WERE REPORTED. THE FIRE EXTINGUISHED ITSELF WHEN THE VEHICLE WAS TURNED OFF. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO DETERMINED THAT THE BATTERY AND THE ALTERNATOR WERE BURNT AND NEEDED REPLACEMENT. THE VEHICLE WAS REPAIRED, BUT THE REPAIRS WERE INSUFFICIENT. THE VEHICLE WAS TOWED TO THE DEALER (NEFTIN WESTLAKE VOLKSWAGEN, 3550 AUTO MALL DRIVE, THOUSAND OAKS, CALIFORNIA 91362) WHERE IT WAS DIAGNOSED THAT THE TOTALLY INTEGRATED PROGRAM MODULE AND TRANSMISSION CONTROL MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 50,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11114329July 28, 2018
ELECTRONIC STABILITY CONTROL (ESC), UNKNOWN OR OTHER
AFTER THE CAR IS PARKED BACK LIFT GATE OPENS SUDDENLY, ALSO AUTOMATIC SIDE DOORS SUDDENLY OPENS. LOTS OF OCCASIONS THE VEHICLE WON'T START. AT ONE TIME MY WIFE WAS DRIVING AND SUDDENLY IT JUST STOPS IN THE MIDDLE OF THE ROAD AND COULD NOT START. NO SIGN OF EMPTY GAS OR ENGINE LIGHTS WARNINGS. AFTER THE BEING TAKEN TO THE SHOP DIAGNOSE IS SENSORS NOT WORKING AND LOTS OF TIME SENSORS WERE REPLACED BUT THE HARD START KEEPS ON DOING IT TO THIS DATE. SOMETIME IT STARTS SOMETIMES IT DOES NOT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11111544July 16, 2018
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
WHILE DRIVING, THE CAR WILL SUDDENLY STALL ALL LIGHTS WILL COME ON. SOMETIME IT WILL START BACK UP WHEN PUSHING START BUTTON AND OTHER TIMES IT WILL TAKE A FEW MINUTES. THIS USUALLY HAPPENS WHEN GOING UNDER 10 MPH. IT IS ALSO SOMETIMES DIFFICULT TO START AFTER ALL THE LIGHTS WILL COME ON AND THEN OFF. WE HAVE REPLACED THE BATTERY AND STARTER AND THAT HASN'T FIXED THE ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11105419July 3, 2018
ELECTRICAL SYSTEM
TIPM HAS FAILED AGAIN; HARD STARTING, STALLING, UNSAFE. THIS IS THE 2ND TIPM FAILURE WE HAVE HAD SO AM FAMILIAR WITH SYMPTOMS AND RESOLUTION; WHICH IS TO REPLACE ENTIRE BOARD OR DISASSEMBLE AND IDENTIFY AND REPLACE BAD COMPONENT. DOES NHTSA REALLY WANT CONSUMERS TO DO THIS? ULTIMATELY A FAILURE IN DESIGN... NEEDS A RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11101229June 11, 2018
ENGINE
TL* THE CONTACT OWNS A 2009 VOLKSWAGEN ROUTAN. WHILE THE CONTACT WAS OUT OF TOWN, THE VEHICLE FAILED TO START AND THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. ONCE THE VEHICLE WAS ABLE TO BE STARTED, THE CHECK ENGINE INDICATOR DIMMED. THE CONTACT CALLED A LOCAL DEALER (GREEN CHEVROLET, 1703 AVENUE OF THE CITIES, EAST MOLINE, IL 61244) AND WAS INFORMED TO TAKE THE VEHICLE TO HER LOCAL DEALER FOR DIAGNOSTIC TESTING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 124,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11099912June 5, 2018
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM, SEAT BELTS
FUEL PUMP RUNS WITHOUT CAR TURNED ON. THE MOPAR TIPM MODULE IN THIS CAR IS A CHRYSLER PART THAT CHRYSLER RECALLED ON 2011 ROUTAN BUT VW DOES NOT HONOR THIS RECALL. THIS IS A SAFETY ISSUE WHICH CAUSES THE FUEL PUMP TO RUN AND DRAIN THE BATTERY DEAD ALONG WITH OTHER SAFETY ISSUES LIKE CAR STOPPING DEAD. THIS CAR CANNOT RUN WITHOUT THIS PART AND THIS RECALL MUST BE HONORED BY VW. THEY ARE MAKING US PAY FOR A NEW MODULE. THERE ARE THOUSANDS OF THESE ROUTANS WITH THIS PROBLEM AND NO ONE IS LISTENING. OUR CAR WAS IN THE DRIVEWAY AND FUEL PUMP WAS RUNNING WITH CAR TURNED OFF ALL NIGHT. ALSO WHEN HUSBAND DRIVING IT, CAR WOULD SUDDENLY SLOW.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11099202June 1, 2018
VEHICLE SPEED CONTROL:CRUISE CONTROL, SERVICE BRAKES
TL* THE CONTACT OWNS A 2009 VOLKSWAGEN ROUTAN. WHILE DRIVING APPROXIMATELY 70 MPH WITH THE CRUISE CONTROL ACTIVATED, THE VEHICLE SUDDENLY ACCELERATED PAST 90 MPH ON ITS OWN. THE VEHICLE FAILED TO ACCELERATE WHEN DEPRESSING THE BRAKE PEDAL AND THE CRUISE CONTROL COULD NOT BE DEACTIVATED. THE DRIVER HAD TO SWITCH THE ENGINE OFF IN ORDER TO STOP THE VEHICLE. THE VEHICLE WAS TAKEN TO COVENTRY MOTORCARS (2152 BOSTON TPKE, COVENTRY, CT), BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 78,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11097259May 22, 2018
ELECTRICAL SYSTEM, POWER TRAIN
TL* THE CONTACT OWNS A 2009 VOLKSWAGEN ROUTAN. WHILE DRIVING 40 MPH THE CONTACT NOTICED THE TRANSMISSION WAS STUCK IN THIRD GEAR. THE DEALER WAS NOT NOTIFIED OF THIS FAILURE. THE MANUFACTURER WAS NOTIFIED AND INFORMED THE CONTACT THAT THEY WERE NOT ABLE TO ASSIST. THE VIN SEARCH REVELED NO RECALLS. THE VEHICLE HAD NOT BEEN DIAGNOSED REPAIRED. THE FAILURE MILEAGE WAS 75,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11090511April 27, 2018
WHEELS
OUR VAN WAS IN MOTION ON THE HIGHWAY AFTER AN ALMOST 2 HOUR DRIVE ON THE HIGHWAY. LOUD NOISE, SCREECHING, SHAKE/VIBRATION AND A LARGE BANG AND THE VAN DROPPED. UPON STOPPING AND INSPECTING WE FOUND THE RIGHT FRONT AND LEFT REAR BOLTS HAD COMPLETELY SHEERED COMPLETELY OFF BOTH WHEELS WHILE DRIVING ON THE HIGHWAY. WE WERE ABLE TO COAST TO SIDE OF ROAD AND AND THE WHEEL HUBS WERE RESTING ON THE INSIDE OF THE RIM. THE WHEEL HUBS HAVE DESTROYED THE INSIDE OF THE RIMS, THE HEAT CREATED FROM THE GRINDING HAS MELTED THE VW EMBLEM ON THE RIM. THE RIGHT FRONT TIRE HAD ALSO COME TO REST ON THE RIGHT FENDER. THE RIGHT REAR TIRE WAS OUT OF ALIGNMENT/PROPER POSITIONING HOWEVER OUR VISUAL INSPECTION AND LACK OF EXPERIENCE I CANNOT DETERMING IF THESE BOLTS ARE ALSO STARTING TO BREAKDOWN OR THE INCIDENT MAY HAVE CAUSED A DRIVE SHAFT/AXLE DAMAGE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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