Volkswagen Routan Complaints

784 consumer complaints on file.

#11084912April 13, 2018
ELECTRICAL SYSTEM
DRIVING DOWN THE ROAD AND ALL THE LIGHTS WILL START BLINKING AND VEHICLE WILL TURN COMPLETELY OFF. NO BRAKES OR POWER STEERING WHEN THIS TAKES PLACE.UNABLE TO DRIVE BEING PREGNANT AND HAVING 3 YOUNG CHILDREN AND DO NOT FILL SAFE SINCE THIS HAPPENED GOING DOWN HILL IN A TURN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11084799April 12, 2018
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2010 VOLKSWAGEN ROUTAN. WHILE DRIVING 25 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT WAS ABLE TO RESTART THE VEHICLE AND DROVE HOME. THE DEALER WAS NOT NOTIFIED AND THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED AND INFORMED THE CONTACT THAT THE FAILURE WAS NOT ASSOCIATED WITH A RECALL. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 11V151000 (ELECTRICAL SYSTEM) AS A POSSIBLE CAUSE OF THE FAILURE. THE FAILURE MILEAGE WAS 76,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11083230April 4, 2018
UNKNOWN OR OTHER
THE VEHICLES STALLS OUT WHILE DRIVING, POWER STEERING GOES OUT, BRAKES STOP WORKING....VERY DANGEROUS - 2015 IGNITION SWITCH RECALL (WIN MODULE) DID NOT FIX THIS PROBLEM. CHRYSLER KNOWS THIS, VW KNOWS THIS - COMMON PROBLEM IS 2009-2010 MODELS - THESE ARE FAMILY VEHICLES - SOMEONE IS GOING TO BE KILLED SOON BECAUSE OF THIS ISSUE!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11082240March 30, 2018
EXTERIOR LIGHTING
DRIVERS SIDE LOW BEAM KEEPS BLOWING OUT,WHEN TAKEN TO VOLKSWAGON DEALERSHIP WAS TOLD RECOMMENDATION WAS FOR THEM TO REPLACE FRONT WIRING HARNESS, I WAS TOLD WOULD HAVE TO LEAVE VEHICLE WITH THEM FOR TWO DAYS. VAN IS UNDER WARRANTY,WOULD COST ME A 100.00 DEDUCTABLE. VAN ONLY HAS 65 THOUSAND MILES ON IT. IF IT IS AN ELECTRICAL PROBLEM HAS ANY OTHER COMPLAINTS BEEN FILED. THIS VAN WAS LAST JOINT VENTURE BETWEEN DODGE AND VOLKSWAGON. THEY COULDNT ORDER WIRING HARNESS IT HAD TO BE MADE AS I WAS TOLD THEY DIDNT MAKE PARTS ANYMORE FOR THIS VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11079099March 14, 2018
ELECTRICAL SYSTEM
ENGINE SHUTS OFF WHEN DRIVING ON A CITY STREET OR WHEN SITTING STILL. WHEN SLOWING DOWN TO TURN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11079112March 14, 2018
ELECTRICAL SYSTEM
THERE WAS A RECALL ON THE MINIVAN ROUTANS I JUST BOUGHT IT IS EXHIBITING THE KEY FOB ISSUE. WHERE THE CAR JUST SHUTS DOWN. I'M NOT SEEING MY VEHICLE THERE AT ALL CAN YOU ASSIST. NOT REALLY ABLE TO DEMONSTRATE IT CONSISTENTLY BUT MY WIFE AND I HAVE SEEN IT HAPPEN TWICE SO FAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11078592March 11, 2018
ELECTRICAL SYSTEM
CAR HAS INTERMITTENT PROBLEMS STARTING. NOT AN ISSUE WITH THE STARTER BUT POSSIBLY IGNITION OR ELECTRICAL SYSTEM. SOME LIGHT ONLINE RESEARCH REVEALS THIS A A VERY COMMON ISSUE WITH THIS MAKE/MODEL. CAR WILL START FINE ONE TIME THEN NEXT IT WON'T . SOMETIMES IT TAKES TWO TRIES, SOMETIMES 15, SOMETIMES IT WON'T START FOR HOURS. THE ISSUE HAS OCCURRED TWO DAYS IN A ROW NOW. VW HAS AN OBLIGATION TO PUT OUT PRODUCTS THAT CAN SAFELY START AND GET THEIR CUSTOMERS EITHER TO WHERE THEY NEED TO BE OR AWAY FROM AN UNSAFE SITUATION. IT'S NOT AN ISSUE OF PROPER MAINTENANCE, IT'S AN ISSUE OF POOR AND UNSAFE PERFORMANCE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11078248March 8, 2018
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
MILEAGE 106,000 2012 ROUTAN BUT ISSUES HAVE BEEN PRESENT SINCE PURCHASE AT 96000. VEHICLE STALLED AND LOST ALL POWER APPROACHING STOP LIGHT. VEHICLE HAS STARTING PROBLEMS AS WELL, WILL NOT REACT TO START COMMAND. THE AFOREMENTIONED OCCURENCES ARE RANDOM AND MOST LIKELY RELATED TO TIPM WHICH IS WELL KNOWN DEFECT AT CHRYSLER AND ACTUALLY WAS RECALLED BUT NOT BY VW. IN ADDITION ISSUES WITH CAM/CRANKSHAFT SENSOR AND MISFIRE FAULT CODES. NHTSA HAS ALLOWED VOLKSWAGON TO SWEEP AND HIDE THE TIPM ISSUE UNDER THE RUG, MEANWHILE CHRYSLER AND DODGE ADDRESSED THE DEFECTIVE PART A PART WHICH IS ALSO IN THE ROUTAN AS WELL. STALLING AND LOSING POWER RANDOMLY IS A POTENTIAL "DEATH" EVENT. CAN'T BELIEVE THEY HAVEN'T RECALLED THIS. WHERE IS THE REGULATION??
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11076779March 7, 2018
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, STEERING
2010 VOLKSWAGON ROUTAN HAS STOPPED IN MID TRAFFIC GOING 30-40 MPH ON A BUSY ROAD. LIGHTS AND AUDIO HAVE FLICKERED, THEN TURN OFF. CAR SPONTANEOUSLY STARTS AND STOPS ANY GIVEN TIME IN MOTION AND STANDING STILL, AND CANNOT BE JUMPED TO REVIVE. HAVE BEEN IN THE CAR WITH MY CHILDREN AND HAVE HAD IT STOP IN THE MIDDLE OF THE ROAD. WE HAVE HAD IT LESS THAN A YEAR, COMPLETELY UNSAFE. TOLD THE EXACT RECALL DOESN'T APPLY TO MY VIN#.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11075630March 1, 2018
EXTERIOR LIGHTING, ELECTRICAL SYSTEM
THE TOTALLY INTEGRATED POWER MODULE (TIPM) IS DEFECTIVE CAUSING THE VEHICLE TO STALE WHILE IN-MOTION RESULTING IN LOSS OF POWER STEERING AND BRAKING AND NEAR MISSES. THIS HAS OCCURRED WHILE VEHICLE WAS IN TRANSIT UP TO 45 MILES PER HOUR. THE VEHICLE'S DVD SYSTEM STOPPED WORKING. THE VEHICLE HAS FAILED TO START. ALSO, WHILE MAKING TURNS, FROM A STOPPED POSITION, THE VEHICLE HAS STALED RESULTING IN NEAR MISSES WITH ONCOMING TRAFFIC. WHILE STARTING THE VEHICLE, THE INTERIOR LIGHTS WOULD FLASH WHILE FAILING TO CRANK START. THE STALING WHILE IN MOTION OCCURS MULTIPLE TIMES DAILY. THE VEHICLE HAS BEEN TO THE MECHANIC AT LEAST 10 TIMES SINCE PURCHASING IT IN 2015. THE VEHICLE HAS ALWAYS HAD THIS PROBLEM SINCE PURCHASING. THE MOST RECENT VISIT TO THE MECHANIC CONCLUDED (2/2018) THE TIPM TO BE DEFECTIVE AND THAT THE DODGE/CHRYSLER PRODUCTS WITH THE SAME TIPM PART IS ALREADY RECALLED YET THE VW SISTER-PRODUCT IS NOT RECALLED. THE MECHANIC RECOMMEND REPLACING THE TIPM BECAUSE IT IS A SAFETY ISSUE AND WILL CONTINUE TO CAUSE STALING AT HIGH RATES OF SPEED, NEAR MISSES, IF THE PART IS NOT REPLACED. THE COST TO REPLACE WAS APPROX. $1,500.00. NHTSA NEEDS TO ISSUE A SAFETY RECALL FOR THE TIPM IN 2010 VW ROUTAN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11075713March 1, 2018
ELECTRICAL SYSTEM
ISSUES WITH TOTALLY INTEGRATED POWER MODULE (TIPM), THE VAN WILL NOT START. REPLACED THE CAR BATTERY AS THE VW DEALER INSTRUCTED ME (INITIALLY THEY SAID I HAD A DEFECTIVE BATTERY - LESS THAN 1 YEAR OLD - I DISAGREED BUT SINCE THE BATTERY HAD 3-YR FREE REPLACEMENT I HAD IT REPLACED) AND WITHIN A WEEK, STARTED HAVING THE SAME ISSUE AND IT DRAINED THE BRAND NEW BATTERY. I FOUND OUT THAT THIS TIPM IS NOT COVERED BY THE WARRANTY AND EVEN IF YOU PAY FOR THE REPAIR THERE IS NO GUARANTEED IT WILL NOT HAPPEN AGAIN. THE CHARGE IS $1,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11074971February 26, 2018
ELECTRICAL SYSTEM
WHILE THE CAR IS BEING DRIVEN, AT TIMES THE ENGINE WILL CUT OUT, LEAVING THE CAR IN "ON" BUT WITH NO ENGINE POWER. WE THEN HAVE TO PULL THE STEERING WHEEL (WITH NO POWER STEERING BECAUSE THE ENGINE IS OFF) TO GET THE CAR TO THE SIDE OF THE ROAD. WE THEN HAVE TO PUT THE CAR IN PARK TO START IT AGAIN. WHEN THE ENGINE CUTS OUT WHILE DRIVING, WE LOSE POWER STEERING AND BRAKES SO STEERING AND STOPPING THE CAR BECOME TREMENDOUSLY HARD TO DO. EXTREMELY DANGEROUS. THIS HAS HAPPENED 10 TIMES TO US IN THE LAST YEAR. THERE IS A RECALL FROM 2011 AND AN EXTENSION TO THAT RECALL IN 2015, FOR THE SAME MAKE/MODEL/YEAR I HAVE. HOWEVER, VW HAS TOLD ME RECALLS ARE VIN SPECIFIC AND NOT ENOUGH PEOPLE WHO HAVE THE SAME BUILD AS ME HAVE COMPLAINED, FOR THEM TO ISSUE ANOTHER EXTENSION. VW RECALL #28HI & NHTSA ID#15V194000 - I'M HAVING THE SAME EXACT SYMPTOMS, BUT NO HELP FROM VW BECAUSE MY VIN DOES NOT HAVE A "RECALL" TAG FOR THIS ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11074207February 21, 2018
SERVICE BRAKES, POWER TRAIN, STEERING
WE WERE DRIVING THE VEHICLE WHEN ALL OF THE SUDDEN IT STALLED! THERE IS NO CHECK LIGHT ON AND WHEN IT DOES THIS WE LOST ALL POWER BREAKING AND STEERING. THIS ALMOST HAPPENED TO US AROUND AN ELEVATED CORNER LUCKILY WE HAD JUST PAST THE CURVE WHEN WE LOST ALL POWER. IN READING THIS IS A COMMON PROBLEM ON THE TOWN AND COUNTRY ROUTAN GRAND CARAVAN AND ALL ASSOCIATED MODELS. SOMETHING SHOULD BE DONE DUE TO THE DANGER AND POTENTIAL RISK TO HUMAN LIFE! WE BOUGHT THIS VAN TO KEEP OUR CHILDREN SAFE NOT HAVE TO WORRY OF IT WILL LOOSE POWER STEERING AT 30 MPH IN A CANYON CORNER!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11071699February 8, 2018
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM
TL* THE CONTACTS OWNS A 2010 VOLKSWAGEN ROUTAN. WHEN THE CONTACT OPENED THE DRIVER'S DOOR, SNOW FELL ONTO THE POWER WINDOW SWITCH. AFTER THE CONTACT CLEANED THE SNOW OFF THE SWITCH, SHE LATER SMELLED A BURNING ODER COMING FROM THE DOOR. THE CONTACT ATTEMPTED TO USE THE WINDOW LATER IN THE DAY, BUT THE WINDOW FAILED TO GO DOWN. THE CONTACT CHECKED THE FUSES AND OTHER COMPONENTS ON THE VEHICLE, BUT COULD NOT FIND THE CAUSE OF THE FAILURE. THE CONTACT FELT THAT WATER FROM THE MELTED SNOW CAUSED THE FAILURE. THE VEHICLE WAS NOT TAKEN TO A DEALER AND THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 148,845.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11066950February 5, 2018
SERVICE BRAKES, ENGINE, STEERING
WHILE TAKING MY GRANDSON TO SCHOOL THIS MORNING ON A VERY CURVY COUNTRY ROAD THE ENGINE DIED ON MY 2009 VOLKSWAGON ROUTAIN. HAVING NO BRAKES AND NO POWER STEERING MADE IT VERY DIFFICULT TO CONTROL VEHICLE. I TURNED ON EMERGENCY FLASHERS WHEN CAR FINALLY STOPED TURNED TO OFF POSITION THEN RESTARTED ENGINE. THIS IS NOT THE FIRST TIME THIS HAS HAPPENED TO ME AND MY WIFE. PROBLEM CANNOT BE DIAGNOSED BY DEALER WHY CAN'T CHRYSLER FIX THIS SERIOUS PROBLEM BEFORE SOMEONE GETS INJURED OR KILLED. I KNOW AS WELL AS NHTSA THAT THIS HAS HAPPENED TO MANY PEOPLE. PREVIOUS RECALL FIX FOR IGNITION SWITCH AT WV DEALER TO SOLVE THIS PROBLEM DID NOT WORK . ITS A SHAME THAT MANY PEOPLE HAVE TO INJURED OR KILLED BY A SERIOUS KNOWN PROBLEM LIKE THIS BEFORE COMPANIES ARE FORCED TO FIX THEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11062643January 13, 2018
ELECTRICAL SYSTEM
OUR VAN HAS JUST OVER 40K MILES ON IT, AND LAST WEEK IT WOULDN'T START. WE JUMPED IT AND WENT OUT TO RUN ERRANDS, BUT WE HAD TO GET ANOTHER JUMP FROM A STRANGER TO GET HOME. WE CHARGED THE BATTERY FULLY OVERNIGHT, AND IT STARTED AGAIN FOR A DAY, ONLY TO HAVE THE BATTERY DRAINED AGAIN. WE BOUGHT THIS CAR FOR OUR GROWING FAMILY (TWINS ON THE WAY!) AND I'M READING THE HORROR STORIES ABOUT THIS YEAR AND MODEL STALLING WHILE DRIVING ON THE FREEWAY. THIS IS CLEARLY RELATED TO THE TIPM MODULE THAT EVERYONE ELSE IS HAVING TO REPLACE, AND THIS IS A SAFETY ISSUE FOR OUR FAMILY SO WE ARE HAVING TO FORK OUT $1,200+ TO GET IT REPAIRED WHEN CHRYSLER HAS A MAJOR RECALL RELATED TO THIS SPECIFIC ISSUE (IT'S A CHYSLER PART). THIS SHOULD BE RECALLED FOR 2011 VOLKSWAGEN ROUTANS AS WELL...VOLKSWAGEN NEEDS TO TAKE RESPONSIBILITY AS THIS IS A KNOWN, WIDESPREAD ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11062355January 12, 2018
ELECTRICAL SYSTEM
VEHICLE FAILS TO START. WHEN THE VEHICLE EVENTUALLY DOES START THE POWER STEERING IS EFFECTED AND APPEARS TO STRUGGLE TO REMAIN ON. ISSUE BEGAN A ON DECEMBER 20, 2017 AND RANDOMLY HAPPENS. I HAVE SEEN SEVERAL POST ON OTHER SIGHTS WITH SAME ISSUE WITH THE IGNITION SWITCH AND TIPM SYSTEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11060989January 7, 2018
AIR BAGS
I CANNOT USE OR SELL MY CAR UNTIL AIRBAGS ARE REPLACED.. I HAVE BEEN WAITING NOW FOR YEARS FOR REPLACEMENT PARTS!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11061079January 7, 2018
ELECTRICAL SYSTEM, ENGINE, STEERING
VEICLE HAS STALLED WHILE DRIVING ON CITY STREETS AT 40 MILES PER HOUR POSING A DANGER TO MY SELF AND CHILDREN LEAVING ME AND MY CHILDREN PANICKING FROM SUCH INCIDENT, WAS ABLE TO PULL TO THE SIDE BY HANGING TO STEERING WILL, TURNED IT OFF AND ON AGAIN WHEN I TURNED IT ON VEICLE STARTED ACCELERATING BY ITSELF IT WAS GOING CRAZY, TURNED IT OFF AGAIN AND VEICLE STARTED AS NORMAL, TOOK ONLY 3 MILES FOR SAME THING TO HAPPEN AGAIN. ALSO BATTERY GETS DRAINED IF LEFT OFF FOR MORE THAN 4 HOURS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11058416January 3, 2018
ELECTRICAL SYSTEM, ENGINE
VEHICLE CONTINUES TO SHUT DOWN WHILE DRIVING WITHOUT WARNING. VEHICLE MUST EITHER BE STOPPED AND RESTARTED OR PLACED IN NEUTRAL WHILE COASTING TO RESTART.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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