Volkswagen Routan Complaints

784 consumer complaints on file.

#11196628April 16, 2019
AIR BAGS, UNKNOWN OR OTHER
I WAS IN A PRETTY BAD CAR ACCIDENT 4/5/2019 WITH 6 KIDS IN THE CAR AND NONE OF THE AIRBAGS DEPLOYED.. WE WERE I MOTION WHEN CAR INFRONT OF ME TRIED TO AVOID THE CAR IN FRONT OF HIM. I SAW HIM AND I TRIED TO AVOID HIM SO MY LEFT FRONT HIT HIS REAR RIGHT SIDE. NONE OF THE AIRBAGS DEPLOYED AND NOW I HAVE A HORRIBLE CONCUSSION IN THE HOSPITAL!
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11195023April 9, 2019
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2011 VOLKSWAGEN ROUTAN. WHILE IDLING, THE CHECK ENGINE INDICATOR ILLUMINATED AND THE VEHICLE WOULD OCCASIONALLY SHUT OFF. THE VEHICLE WAS TAKEN TO BILL JACOBS VOLKSWAGEN (2211 AURORA AVE, NAPERVILLE, IL 60540) WHERE THE ALTERNATOR WAS REPLACED. SHORTLY AFTER, THE CHECK ENGINE INDICATOR ILLUMINATED AGAIN. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC AND THE ALTERNATOR AND FUEL PUMP MODULE WERE REPLACED MULTIPLE TIMES OVER THE COURSE OF TWO YEARS. A FAMILY MEMBER OF THE CONTACT CHECKED THE VEHICLE AND DIAGNOSED THE THE TOTALLY INTEGRATED POWER MODULE NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOT CONTACTED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 40,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11192547March 30, 2019
SERVICE BRAKES, VEHICLE SPEED CONTROL, STEERING
VAN CUTS OFF WHILE DRIVING. INABILITY TO STEER, LIMITED BRAKING. CAR GOES COMPLETELY DEAD BUT STILL START BACK ONCE I HAVE COMPLETELY STOPPED. THIS IS VERY HAZARDOUS ESPECIALLY WHEN YOUR DRIVING OVER 45 WITH A LOT OF TRAFFIC FOLLOWING BEHIND YOU.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11191746March 26, 2019
ELECTRONIC STABILITY CONTROL (ESC), ENGINE, STEERING
CAR SHUT OFF NUMEROUS TIMES WHILE DRIVING. THERE WAS NO WAY TO TURN STEERING WHEEL IT JUST STOPS NOTHING YOU CAN DO TO KEEP IT RUNNING HOPEFULLY NO ONE IS TAILING ME BECAUSE IF NOT I WILL DEFINITELY CRASH. MECHANIC CAN'T SEEM TO FIND PROBLEM. MAYBE TIPM OR KEY FOB? CHANGED KEY FOB NO LUCK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11189688March 18, 2019
ELECTRICAL SYSTEM
THE CAR INTERMITTENTLY DIES, SOMETIMES WHEN HITTING A BUMP. TRACTION CONTROL LIGHTS UP, ENGINE SHUTS DOWN, AND OF COURSE, POWER STEERING GONE. THIS HAS BEEN HAPPENING FOR 3-4 MONTHS. MOST RECENTLY, THE LIGHTNING BOLT SAFETY LIGHT LIT UP, WHICH RELATES TO A ELECTRIC THROTTLE CONTROL LIGHT, OR ETC. THAT DISAPPEARED, THEN THE CHECK ENGINE LIGHT LIT UP. THAT ALSO DISAPPEARED. THE IGNITION KEY INADVERTENTLY MOVES INTO THE OFF OR ACCESSORY POSITION, THE ENGINE WILL TURN OFF, WHICH WILL THEN DEPOWER VARIOUS KEY SAFETY SYSTEMS INCLUDING, BUT NOT LIMITED TO, AIR BAGS, POWER STEERING, AND POWER BRAKING. LOSS OF FUNCTIONALITY OF THESE SYSTEMS MAY INCREASE THE RISK OF CRASH AND/OR INCREASE THE RISK OF INJURY IN THE EVENT OF A CRASH. ELECTRICAL SYSTEM ' IGNITION ' SWITCH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11184520March 6, 2019
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM
WHEN I'M DRIVING ALL THE LIGHTS WILL TURN ON ON THE DASH BOARD THEN TURN OFF AND MY WINDSHIELD WIPERS WILL TURN IN THE PROCESS WHEN ALL THE LIGHTS TURN ON WHILE I'M DRIVING THE VAN WILL SAY I'M GOING 0 MILES PER HOUR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11184564March 6, 2019
SERVICE BRAKES, ELECTRICAL SYSTEM, ENGINE
MULTIPLE TIMES IN THE PAST FEW MONTHS THE CAR HAS STOPPED RUNNING WHILE I AM DRIVING. VEHICLE IN MOTION ON HIGHWAY. IN PAST HAVE TAKEN TO DEALER WITH THIS COMPLAINT AND THEY CAN FIND NOTHING WRONG
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11183914March 4, 2019
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2011 VOLKSWAGEN ROUTAN. WHILE DRIVING AT AN UNKNOWN SPEED, THE VEHICLE STALLED IN THE MIDDLE OF THE STREET. THE CONTACT COULD NOT GUIDE THE VEHICLE TO THE SIDE OF THE ROAD AND HAD TO ACTIVATE THE HAZARD LIGHTS. THE CONTACT WAS ABLE TO RESTART THE VEHICLE AND DRIVE HOME AFTER WAITING FIFTEEN MINUTES. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE FUEL PUMP RELAY FAILED. THE CONTACT SPOKE WITH AN UNKNOWN VOLKSWAGEN DEALER AND WAS INFORMED THAT THERE WERE NO RECALLS FOR THE FAILURE AND THIS MODEL VEHICLE WAS CURRENTLY MADE FROM CHRYSLER. THE CONTACT WAS WAITING TO HEAR BACK FROM THE INDEPENDENT MECHANIC. THE MANUFACTURER HAD NOT BEEN CONTACTED. THE FAILURE MILEAGE WAS 30,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11183238February 28, 2019
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
TIPM MODULE ISSUE. MY 2011 VW ROUTAN WAS BUILT BY CHRYSLER WITH THE SAME PARTS AS ANY OTHER CHRYSLER CAR AT THAT TIME. CHRYSLER ISSUED A RECALL FOR ALL VEHICLES MADE WITH THIS PARTICULAR PART AS IT IS A LIFE THREATENING ISSUE. MOST IMPORTANTLY THE CAR WILL STOP IN THE MIDDLE OF DRIVING! IMAGINE GOING DOWN THE FREEWAY DOING 70MPH WITH YOUR KIDS IN THE CAR AND THE CAR SHUTS OFF. BECAUSE THE CAR IS BRANDED AS A VW, CHRYSYLER REFUSES TO REPLACE THE RECALLED PART WHICH I WAS QUOTED AT $1300 FROM THE DEALERSHIP AND VW SAYS IT IS A CHRYSLER PART AND ISSUE. THIS THIN GRAY LINE IS COSTING PEOPLE THOUSANDS OF DOLLARS AND POSSIBLY EVEN LIVES. ALSO THE FUEL PUMP RUNS WITHOUT CAR TURNED ON. THIS IS A SAFETY ISSUE WHICH CAUSES THE FUEL PUMP TO RUN AND DRAIN THE BATTERY DEAD ALONG WITH OTHER SAFETY ISSUES LIKE CAR STOPPING DEAD. THIS CAR CANNOT RUN WITHOUT THE NEW TIPM AND THIS RECALL MUST BE HONORED BY VW. THEY ARE MAKING US PAY FOR A NEW MODULE. THERE ARE THOUSANDS OF THESE ROUTANS WITH THIS PROBLEM AND NO ONE IS LISTENING. SO I ALSO REPLACED FUEL PUMP AFTER ISSUES WITH ENGINE REFUSING TO TURN OVER. NEXT DAY AFTER REPAIR THE VEHICLE REFUSED TO START. SO I HAVE EXPLORED THE INTERNET REGARDING THIS ISSUE AND FIND MANY COMPLAINTS WITH THE NEED TO REPLACEMENT TIPM. THIS VAN HAS AN ENGINE BUILT BY CHRYSLER WHICH RECALLED ITS 2011 VANS TO REPLACE THIS DEVICE. PLEASE FORCE VW TO DO THE SAME! ITS TRULY ABSURD THAT VW WILL NOT CREATE A RECALL FOR THE TIPM AS CHRYSLER DID.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11182178February 24, 2019
UNKNOWN OR OTHER
TAKARA RECALL I WAS DRIVING (THE VEHICLE WAS IN MOTION) ON A COTT STREET AND THE VAN STARTED SHAKING THEN THE ENGINE JUST SHUT OFF. THEN THE VAN WOULD TURN ON, BUT WOULD SHUT OFF IMMEDIATELY. I HAD TO CALL A TOW TRUCK TO GET THE VAN OFF THE ROAD. I COULD HAVE CRASHED AND NOW I DON'T WANT TO DRIVE MY KIDS IN THAT VEHICLE ANYMORE. I JUST DON'T FEEL SAFE. ALSO I JUST BOUGHT THIS VEHICLE 4 DAYS EARLIER FROM A USED CAR DEALER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11181437February 20, 2019
ENGINE
CAR SHUTS OFF WHILE DRIVING
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11180180February 14, 2019
POWER TRAIN
VEHICLE SHUTS OFF AUTOMATICALLY WHILE DRIVING. NO SPECIFIC TEMPERATURE OUTSIDE, NO SPECIFIC TIME OF DAY, JUST SHUTS OFF MORE THEN ONCE WHILE DRIVING TO LOCATIONS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11176601February 12, 2019
ELECTRICAL SYSTEM, ENGINE, STEERING
MY 2012 VW ROUTAN CUTS OFF WHILE IN MOTION. IT IS VERY SCARY WHEN YOU ARE DRIVING DOWN THE HIGHWAY AND YOUR CAR IS NO LONGER RUNNING. ALSO SOMETIMES I HAVE TO TURN THE KEY MULTIPLE TIMES BEFORE IT CRANKS. VW NEEDS A FIX FOR THIS!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11175863February 9, 2019
ELECTRICAL SYSTEM
THE IGNITION TURNS OFF WHILE DRIVING ON THE HIGHWAY. I HAD TO COAST TO A STOP IN TRAFFIC TO RESTART THE CAR. IT HAS HAPPENED MULTIPLE TIMES. ALL ITEMS REMOVED FROM THE FOB AND THE PROBLEM STILL EXISTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11173298January 31, 2019
ELECTRICAL SYSTEM, ENGINE, STEERING
I'VE BEEN EXPERIENCING MAJOR SAFETY PROBLEMS WITH MY 2012 VW ROUTAN LATELY. ON SEVERAL OCCASIONS, WHILE DRIVING, MY VAN HAS COMPLETELY SHUT DOWN. THE DASHBOARD, ENGINE, POWER STEERING, EVERYTHING COMPLETELY TURNS OFF AND I AM UNABLE TO DO ANYTHING UNTIL THE VEHICLE COMES TO A COMPLETE STOP AND I START THE ENGINE AGAIN. THE FIRST TIME IT SHUT DOWN, I WAS DRIVING IN THE CITY DRIVING AT 35 MPH. OUT OF NO WHERE, THE ENGINE SHUT DOWN, SIMULTANEOUSLY THE DASHBOARD TURNED OFF AND I LOST ALL CONTROL OF MY VEHICLE UNTIL IT CAME TO A COMPLETE STOP AND I WAS ABLE TO TURN IT BACK ON. BUT THE LAST TIME THIS HAPPENED, I WAS ON THE FREEWAY, DRIVING IN THE RAIN, AT 60 MILES/HR. THE SCARIEST PART IS NOT HAVING CONTROL OF THE WHEEL AND HAVE THE ABILITY TO SAFELY PULL OVER TO THE SHOULDER BEFORE RESTARTING THE ENGINE AGAIN. THE MECHANIC I CONTACTED WAS NOT BEEN ABLE TO FIGURE OUT WHAT THE PROBLEM IS. THE CHECK ENGINE LIGHT DOES NOT TURN ON, I DON'T GET ANY TYPE OF WARNING AND NO "CODES" COME UP. I AM TERRIFIED OF DRIVING MY VAN ANYMORE. I HAVE TWO SMALL CHILDREN AND DO NOT FEEL SAFE DRIVING IT. I DID SOME RESEARCH ONLINE AND HAVE FOUND A RECALL FOR THE EXACT PROBLEM, BUT FOR OLDER MODELS (UP TO 2011). I HAVE REACHED OUT TO THE LOCAL VW DEALER AND HAVE BEEN TOLD THEY CANNOT HONOR THE RECALL FOR THE 2012 MODELS. I DON'T UNDERSTAND, WHY THE DEALER REFUSES TO FIX THE PROBLEM UNDER THE 2011 VW ROUTAN REACALL IF IT IS FOR THE EXACT SAME SAFETY DEFECT. HOW MANY PEOPLE HAVE TO GET HURT OR WORSE BEFORE THE ISSUE GETS ADDRESSED?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11173391January 31, 2019
ELECTRICAL SYSTEM, ENGINE
THE ENGINE WILL DIE AS I'M DRIVING DOWN THE HIGHWAY. THIS CAUSES ME TO LOSE POWER STEERING, ALL MY DIGITAL GUAGES ON DASH,ETC. WHEN I PULL OVER STOP AND PUT IT IN NEUTRAL I CAN THEN TURN THE KEY AND IT WILL START RIGHT BACK UP. THIS HAS HAPPENED AT LEAST 6 TIMES WHILE DRIVING ON THE HIGHWAY OR IN TOWN BUT ALWAYS WHILE MOVING AND FOR NO APPARENT REASON. POSSIBLE TOUCHED THE KEY CHAIN WITH MY KNEE BUT I CAN'T SAY ANYTHING TRIGGERED IT. FIRST THING I NOTICE IS I'M SLOWING DOWN AND HAVE TO POWER STEERING. ALSO, WHEN STARTING THE CAR THE IGNITION REGULARLY DOES NOT RECOGNIZE THAT I'VE TURNED THE KEY. REQUIRES THAT I PUSH THE KEY IN WITH FORCE UP AND TO THE RIGHT WHILE ROTATING FOR THE KEY TO ACTIVATE THE IGNITION. SOMETIME THE ENGINE WILL BEGIN TO START BUT STOP WHEN I LET GO OF THE KEY. MY DEALER SAID IT COULD BE THE BATTERY OR THE REMOTE CAR STARTER. I'VE REPLACED BOTH AND STILL HAVE THE SAME PROBLEM. NOW THEY ARE QUOTING ME ABOUT $700 TO REPLACE THE KEY FOBS AND IGNITION. I WAS TOLD BY A MECHANIC THIS IS THE EXACT TYPE OF PROBLEM THAT ALL THE TOWN & COUNTRIES & ROUTANS HAVE HAD AND THERE WAS A RECALL. IT'S A PLASTIC KEY THAT WEARS OUT AND STOPS WORKING PROPERLY. CHECKING ON-LINE VW ROUTAN, DODGE CARAVAN & CHYSLER TOWN & COUNTRY ALL HAD A RECALL ON THEIR IGNITIONS, BUT IT WAS LIMITED TO 2009 & 2010. I HAVE THE SAME ISSUE DESCRIBED IN THE RECALL "INADVERTENT IGNITION KEY DISPLACEMENT FROM THE RUN POSITION, WHICH WOULD SHUT OFF THE ENGINE AND DEPOWER SAFETY SYSTEMS, SUCH AS AIRBAGS, POWER STEERING AND BRAKING"
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11171239January 21, 2019
ELECTRICAL SYSTEM
THIS COMPLAINT INVOLVES A WELL-MAINTAINED MINIVAN WITH 65,000 MILES AND AN ENGINE THAT QUITS UNEXPECTEDLY WHILE IN MOTION, DISABLING THE POWER STEERING AND BRAKES. AS DESCRIBED IN THE DEFECT NOTICE (PART 573 FILING), PUBLISHED 3/1/2011 AND AMENDED 5/10/2011, CITING RECALL CODE 28G/U8, THIS MINIVAN FALLS WITHIN THE APPLICABLE VIN RANGE AND BUILD DATES HOWEVER, VOLKSWAGEN REFUSES TO COVER THE REPAIR UNDER THE RECALL. THE PROBLEMS WITH THE VEHICLE BEGAN APPROXIMATELY SIX MONTHS AGO WHEN THE ENGINE QUIT NUMEROUS TIMES, MOSTLY WHEN STATIONARY, RIGHT AFTER STARTING, BUT TWICE WHEN IN MOTION IN FREEWAY TRAFFIC. IN ALL CASES, THE KEY WAS UNTOUCHED AND REMAINED IN THE ON POSITION AND THE DASH LIGHTS REMAINED ON. LIKEWISE, IN ALL CASES, AFTER JIGGLING THE KEY, THE VEHICLE RESTARTED AND RAN NORMALLY. ABOUT FOUR MONTHS AGO, A NEW PROBLEM SURFACED WHEREBY THE ENGINE WOULD NOT START UNTIL WE WIGGLED THE KEY FOR BETWEEN TWO AND TWENTY MINUTES. MOST RECENTLY, AT THE END OF A TRIP, THE VEHICLE WILL NOT SHUT OFF. THE ENGINE CONTINUES TO RUN, EVEN WITH THE KEY REMOVED. THIS PROBLEM PROMPTED US TO DELIVER THE CAR TO OUR LOCAL VW DEALER ON 12/26/2018 AND THEIR DIAGNOSTIC NOTES INCLUDE 'FOUND INTERNAL SEPARATION OF WIN MODULE.' THEIR ESTIMATE IS FOR REPLACEMENT OF THE RECALLED ITEM, THE WIN MODULE. IT SEEMS CLEAR THAT THE PROBLEM WITH THIS VEHICLE, AND THE PART NEEDED, BOTH MIRROR EXACTLY THAT WHICH IS DETAILED IN THE PART 573 NOTICE AND AS SUCH, SHOULD BE INCLUDED IN THE COVERED REPAIRS. MOREOVER, IT IS EVIDENT THAT THE MANUFACTURER DID NOT ACCURATELY ASSESS THE EXTENT OF THE DEFECTIVE VEHICLE RANGE. I ENCOURAGE THE NHTSA TO INTERVENE AND FORCE THIS MANUFACTURER TO PROPERLY ENSURE THE SAFETY OF THOSE DRIVING IN, OR AROUND, THESE VEHICLES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11170167January 15, 2019
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2012 VOLKSWAGEN ROUTAN. THE CONTACT STATED THAT THE VEHICLE CRANKED, BUT FAILED TO START AND THE CHECK ENGINE INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO VOLKSWAGEN LEE'S SUMMIT (2225 NE INDEPENDENCE AVE, LEE'S SUMMIT, MO 64064, (816) 600-4224) WHERE IT WAS DIAGNOSED THAT THE TOTALLY INTEGRATED POWER MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 109,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11166727January 13, 2019
ELECTRICAL SYSTEM, ENGINE
SAME ISSUES AS OTHERS AS REPORTED FOR TIPM FAILURES IN VW ROUTAN / CHRYSLER VEHICLES. THE UNDERLYING COMMON PART IS THE THE PART NUMBER FOR THE TOTALLY INTEGRATED POWER MODULE IN THE 2012 VOLKSWAGEN ROUTAN IS VW 7B0937049. THE PART NUMBER IN THE VOLKSWAGEN ROUTAN TRANSLATES TO CHRYSLER'S PART NUMBER 68105507 AC/AD. ALTHOUGH CHRYSLER HAS DONE A SETTLEMENT IN A CLASS ACTION LAWSUIT, THE ACTUAL VEHICLES RECALLED ARE LIMITED AND ABOUT 1MM OF THE 7MM AFFECTED VEHICLES WITH FAULTY TIPMS. I AM CURRENTLY IN A SMALL CLAIM'S COURT CASE AGAINST VOLKSWAGEN TRYING TO GET REIMBURSED FOR MY REPAIR COSTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11166514January 11, 2019
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2010 VOLKSWAGEN ROUTAN. WHEN THE CONTACT ATTEMPTED TO START THE ENGINE, THE IGNITION SWITCH PRODUCED AN ABNORMAL WINDING NOISE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE DEALER WAS NOT NOTIFIED. THE MANUFACTURER STATED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V194000 (ELECTRICAL SYSTEM). THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 118,000. *BF*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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