Volkswagen Jetta Complaints

10,351 consumer complaints on file.

#11487239September 30, 2022
STRUCTURE:INTERIOR PANELS:DOOR
I took my son to a birthday party. We were both out of the car for 30-45 minutes when my son wanted to get something out of the backseat. When he opened the back passenger side door, black smoke came pouring out of the car. Upon further inspection, the driver's door was on fire. It appears to have started in the door panel wiring harness - where the window control buttons are.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11486984September 28, 2022
AIR BAGS
I have a clockspring issue in my 2011 Jetta, which was associated with the Volkswagen recall in 2015. I called VW of America and was told that my VIN was not one of the cars part of that recall, and they would not be able to assist me in fixing this issue. With this problem occurring and being associated with a recent recall, I feel as if Volkswagen should help me in fixing my vehicle as it is a safety issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11486721September 27, 2022
POWER TRAIN
The vehicle lost it's ability to shift into gear and accelerate on a busy road, almost causing a collision. Pulled over and it failed to shift into any gears, (as if it was in neutral with a higher engine RPM). According to the technician at the Volkswagon dealership it was a complete internal failure of the transmission, with an estimated cost of $8,600 for a new transmission. Looked up the issue on a popular car complaint site and saw the exact same symptoms from another driver but their technician suggested to replace the Mechatronic J743 with the transmission hydraulic pressure sensor G270. Their repair estimate was approximately $3,800. I brought this issue up to my technician's representative but I feel it fell onto deaf ears. Considering commission being attributed to the cost of repairs, I don't think it would be unbiased. I contacted VW customer service as I was told this was a "known issue" for the hybrid models and my year being the last of the 4 years in production. They were no help either. Major loss of trust on this car and Volkswagon in general.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11486771September 27, 2022
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
The contact owns a 2021 Volkswagen Jetta. The contact stated that while driving at various speeds, the cruise control intermittently deactivated. The dealer was made aware of the failure; however, the vehicle was not diagnosed nor repaired. The manufacturer was made aware of the failure and advised the contact to take the vehicle to the dealer for assistance. The failure mileage was approximately 14,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11486108September 23, 2022
ELECTRICAL SYSTEM
The contact owns a 2013 Volkswagen Jetta. The contact stated that while driving at various speeds, the vehicle would shut off without warning. The contact stated that the vehicle would intermittently fail to restart soon after failure. Due to the failure, the vehicle had been towed and driven to various independent mechanics and dealers and none had been unable to determine the cause of the failure. The manufacturer was not notified of the failure. The vehicle was not yet repaired. The failure mileage was approximately 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11485904September 22, 2022
SERVICE BRAKES
The car automatically locked its brakes without me even touching the brakes while I was going 60mph and almost lost control. My safety was put at risk because the car locked its brakes without me pushing the breaks, they would not disengage and was stuck in the middle of the road with the brakes not releasing and almost caused an accident. I has happened multiple times but not confirmed by dealer or independent mechanic.The vehicle has been inspected by VW dealer. No warning lights came on the dash.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11485425September 20, 2022
ELECTRICAL SYSTEM
The problem I am facing is with making calls in the car both via android auto and Bluetooth. When making a phone call, if the volume is adjusted during the call, the other person will hear a very bad echo of their own voice. The echo only occurs when the call volume is adjusted, and I can't hear it in my own car. I have been to the dealer twice to diagnose this issue, and talked to VW Customer Care, neither has been able to fix the problem or determine why it's happening. The first visit I didn't know that changing the volume caused the issue, during one of the trips they replaced the microphone and tried multiple phones (iPhone and Android), neither fixed the problem. I purchased this car used with around 10k miles on it from VW and have had the issue ever since. This is NOT A SAFETY ISSUE, it’s just very annoying.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11485524September 20, 2022
AIR BAGS, STEERING, UNKNOWN OR OTHER
2014 Volkswagen Jetta GLI. Part number 5K0953569AL air bag clock spring failed leaving air bag and horn unusable. Dealerships say this is the most back ordered Volkswagen part. Many wait lists have several thousand people waiting with no end in sight. No one can provide a ship date. These cars cannot legally be on the road and cannot be sold back to a dealership because they won’t pass inspection. This part has been involved in a recall previously with the same issues, but not all affected cars are covered under the recall. I am personally unable to find a solution and my car has been unusable and unsafe. When I realized how normal and not unique my exact situation was, I felt the need to report this problem on behalf of the tens of thousands of people who are without safe vehicles, including myself. I am hoping that the recall can be extended to these other cars desk with the exact same clock spring issues so that we can be provided with solutions that can get our cars back on the road safely. Thank you for your time.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11485160September 19, 2022
ENGINE
Water pump, shaft seal leaking.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11485292September 19, 2022
POWER TRAIN
The contact owns a 2013 Volkswagen Jetta Hybrid. The contact stated that while driving at slow speeds, the vehicle failed to shift into drive or reverse. The vehicle was stuck in neutral and failed to move. There were no warning lights illuminated. The vehicle was towed to the local dealer where it was diagnosed and determined that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was not contacted. The approximate failure mileage was 70,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11484816September 16, 2022
ENGINE, FUEL/PROPULSION SYSTEM, EXTERIOR LIGHTING
When going fast real quick the car start to smell like something is burning. My right light isn’t working right
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11484836September 16, 2022
POWER TRAIN
The contact owns a 2013 Volkswagen Jetta Hybrid. The contact stated that upon exiting his driveway, the vehicle stalled without warning. The contact then stated that he attempted to restart the vehicle however, the engine revved but failed to operate as needed. No warning light was illuminated. The vehicle was towed to the dealer where it was diagnosed that the transmission needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure and the contact was informed that the VIN was not under recall. The contact was referred to the NHTSA Hotline for assistance. The failure mileage was approximately 86,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11484905September 16, 2022
AIR BAGS
the airbag light indicator is on and the car is 2009 which is more than 10 years old however it is under 120k miles original warranty as it is currently at 97k miles and I have contacted Volkswagen and nothing they could do or helped me. Dealerships want to charge me diagnostic fees which was ridiculous. the dealership scanned the code but did not went further without the additional fee.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11484590September 15, 2022
POWER TRAIN
The contact owns a 2013 Volkswagen Jetta Hybrid. The vehicle was previously serviced under NHTSA Campaign Number: 19V866000 (Power Train) however, the failure recurred while his father was driving at an undisclosed speed, and the vehicle went into Limp Mode. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 108,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11484171September 13, 2022
ENGINE
The contact owns a 2014 Volkswagen Jetta. The contact stated that after her son had parked the vehicle for approximately an hour, the vehicle failed to restart. There were no warning lights illuminated. The vehicle was towed to a certified mechanic who diagnosed the vehicle and determined that there was no power going to the engine. The vehicle was then towed to the dealer who stated that the timing belt had failed and damaged the engine. The contact was informed that the engine needed to be replaced. The vehicle had not been repaired. The manufacturer was made aware of the failure and informed the contact that there were no recalls associated with the VIN. The approximate failure mileage was 84,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11482946September 5, 2022
FUEL/PROPULSION SYSTEM
My car went into limp mode and smelled heavily of gas I went to a garage to have it checked out and they told me there diagnostic said it was fuel rail.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11481801August 29, 2022
POWER TRAIN
Key locked in ignition at an unsafe area where I was stuck for hours. Car has approximately 89,000 miles and the key being stuck in ignition has happened to me twice recently and I know it will continue to do so until there is a recall for the safety issue that the Ignition causes.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11481499August 27, 2022
POWER TRAIN
This is a hybrid car and the power train at low rpm’s should transfer the fuel source from gas to battery. This function should occur in a stop position as well. The car now shifts in and out of battery power source and hesitates severely from a stop position. It sounds very much like the recall of over 25% of these vehicles for the mechtronic issues. My car was not included in the recall but I believe this is the same or similar dangerous issue. I have communicate that with VWoA with no results.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11481076August 24, 2022
POWER TRAIN
The contact owns a 2013 Volkswagen Jetta Hybrid. The contact stated that after shifting to drive(D), the vehicle would not accelerate or respond as needed. The contact attempted to shift into another gear however, the vehicle failed to respond. The vehicle was towed to the dealer and the contact was informed that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was 140,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11480550August 22, 2022
SEAT BELTS, UNKNOWN OR OTHER
I have noticed an issue with how easily the rear, passenger-side seatbelt is able to be clicked into the buckle. Initially when I got the car, passengers using that seatbelt did not seem to have any issue with easily clicking the seatbelt into the buckle. More recently, it seems my passengers using that seatbelt have a more difficult time clicking it into the buckle because the buckle seems to go down into the cushion when they put pressure on it. Passengers now have to hold the buckle in place while clicking it in. The only thing I can think of that could explain this change in how easily the seat belt can be clicked in could be that I put the seats down at one point using the pull lever in the trunk. I'm not sure this "ease of use" issue was the result of putting down the seats at one point but it's what comes to mind. This does not seem to affect the seat belt in terms of it being securely connected to the car, it only seems to affect how easily someone is able to click it into the buckle. People now seem to need to use two hands to click it in versus being able to do it with one hand.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Volkswagen Jetta