Volkswagen Jetta Complaints

10,351 consumer complaints on file.

#10086154August 4, 2004
ENGINE AND ENGINE COOLING, ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
LOSS OF 3.5 QUARTS OF OIL IN 17 DAYS AFTER PURCHASE. OIL CONSUMPTION TEST SHOWED NOTHING. THIS VOLKSWAGEN JETTA 2001 IS USING ABOUT A QUART OF OIL UNDER 1,000 MILES OF DRIVING. I AM TOLD THIS IS "NORMAL". MY QUESTION TO THE SERVICE PEOPLE, WHERE HAS THE OIL GONE, IT'S NOT ON THE GROUND. IT IS IN THE SHOP FOR THE THIRD TIME FOR THE OIL CONSUMPTION TEST. I WOULD LIKE A COPY OF THE OIL CONSUMPTION TSB BULLETIN. I AM CONCERNED ABOUT ENGINE DAMAGE.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10086076August 3, 2004
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
POWER WINDOW ON DRIVERS SIDE WILL NOT GO DOWN DUE TO BAD REGULATOR AND POSSIBLE MOTOR. THIS IS THE 4TH WINDOW TO HAVE THIS PROBLEM ON THIS CAR. INOPERABLE WINDOW, COMPROMISE THE SAFETY OF ANY PERSON(S) IN VEHICLE. EXAMPLE:IN CASE OF FIRE THEY MAY NOT GET OUT, EXAMPLE : IN CASE OF ASSAULT THEY MAY NOT BE ABLE TO ROLL WINDOW UP. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10087104August 3, 2004
ELECTRICAL SYSTEM:IGNITION
WHILE DRIVING AT ANY SPEED VEHICLE SHUT DOWN. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10086099August 3, 2004
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:CATALYTIC CONVERTOR, ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL
CHECK ENGINE LIGHT REPEATEDLY COMES ON DUE TO MALFUNCTION OF O2, MASS AIR FLOW SENSORS. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10084046August 2, 2004
VEHICLE SPEED CONTROL
WHILE DRIVING THE CHECK ENGINE LIGHT APPEARED ON THE DASHBOARD AND REMAINED ON. VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION, AND MECHANIC DETERMINED THAT THE THROTTLE NEEDED TO BE REPLACED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10084051August 2, 2004
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP, AIR BAGS:FRONTAL
WHILE DRIVING 25 MPH IN INCLEMENT WEATHER CONSUMER APPLIED THE BRAKE PEDAL AND THE BRAKES FAILED. THIS CAUSED THE VEHICLE TO CRASH INTO A TREE. UPON IMPACT, BOTH FRONTAL AIR BAGS FAILED TO DEPLOY. VEHICLE WAS TOWED TO THE DEALER FOR INSPECTION. *AK
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10083005July 30, 2004
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL
THE MAF SENSOR WAS REPLACED ON MY VEHICLE ABOUT 2 YEARS AGO. I REPLACED PART MYSELF AFTER THE DEALER TOLD ME THAT THIS PART WAS BAD. I DID NOT RECEIVE A SERVICE REPORT FOR THIS TROUBLESHOOTING. I PURCHASED AND REPLACED THE PART MYSELF. 1.5 YEARS LATER I RECEIVED A WARRENTY EXTENSION LETTER FROM VW, STATING REIMBURSMENT WITH RECEIPT OF CHARGES, INCLUDING VIN # AND MILEAGE. AT THE TIME I PURCHASED THE PART, FROM A VW DEALER, THIS INFO WAS NOT REQUIRED TO BE ON A PART ORDER. I SUPMITTED THIS INFO IN DEC 2003. IN JUNE 2004, I RECEIVED A REJECT FOR CLAIM BECAUSE THE RECEIPT DID NOT HAVE THIS INFO ON IT. I BELIEVE THAT VW HAS DONE THE WARRENTY EXTENSION TO PREVENT AN OFFICAL RECALL, BUT IT HAS NOT BEEN DONE IN GOOD FAITH. THEY SET A REQUIREMENT THAT THEIR OWN DEALERS DID NOT START ON VIN AND MILEAGE ON PART ORDERS, ONLY ON SERVICE ORDERS, AT THE TIME. THEY HAVE DESIGNED THE SYSTEM TO FAIL. UNDER A WARRANTY EXTENSION THEY DO NOT HAVE TO REPORT THE NUMBER OF REJECTED CLAIMS TO YOU AND IT CAN APPEAR THAT THEY ARE ADDRESSING THE ISSUE. I CAN UNDERSTAND THIS REQUIREMENT FOR CLAIMS DATED AFTER THE LETTER, BUT NOT 1.5. YEARS BEFORE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10082842July 28, 2004
WHEELS:RIM, TIRES, VISIBILITY:POWER WINDOW DEVICES AND CONTROLS, ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:MANIFOLD/HEADER/MUFFLER/TAIL PIPE
PURCHASED CAR IN JANUARY 2002 NEW FROM DEALER, IN SHOP 2 DAYS LATER TIRE NOT INSTALLED, CAUSING IT TO GO FLAT, HAPPENED AGAIN 2 DAYS AFTER THAT, AND AGAIN THE NEXT WEEK, FINALLY RIMS AND TIRES WERE REPLACED PROBLEM SOLVED. THEN HAND BRAKE FAILED, IN SHOP TO FIX, 2 WEEKS AFTER IT WAS RETURNED FAILED AGAIN, FIXED, THEN 3 WEEKS AFTER THAT IF FAILED AGAIN, THEN THE WINDOW BRACKETS BROKE, THEN ENGINE FAILED THAT WAS SUPPOSEDLY ON A RECALL PART, WAS FIXED, THEN IT FAILED A FEW MONTHS LATER AGAIN, SUPPOSEDLY FIXED, THEN IT FAILED AGAIN ONLY THIS TIME THEY SAID IT WAS THE CATALYTIC CONVERTER, THEN IT FAILED AGAIN THIS TIME THEY SAID IT WAS THE OIL PUMP AND HOSE AND BLAMED THAT ON US, THEN IT FAILED AGAIN, WAS FIXED, AND NOW IT IS COMPLETELY DOWN AGAIN. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10082789July 27, 2004
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
WINDOW REGULATOR ON 1999 1/2 VW JETTA BROKE TWICE, AND DEALER CHARGED $87.00 FOR PART THAT MAY LAST ANOTHER 2,000MILES. PART SHOULD BE RECALLED AND FIXED FOR GOOD.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10082676July 26, 2004
AIR BAGS:SIDE/WINDOW
I HIT A POTHOLE AND MY SIDE CURTAIN AIRBAGS DEPLOYED. VW STATES THAT THE AIRBAGS SHOULD HAVE DEPLOYED IN THIS SITUATION AND THAT I AM RESPONSIBLE FOR THE COST OF REPAIRS ($2196.85 IN PARTS PLUS WHATEVER THEY CHARGE FOR LABOR). *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10082589July 24, 2004
EXTERIOR LIGHTING:BRAKE LIGHTS:SWITCH
RELATED TO NHTSA RECALL NO. 04V096.I AM THE LESSEE OF A 2002 VW JETTA THAT HAS EXPERIENCE A BRAKE LIGHT MALFUNCTION FOUR (4) TIMES IN THE PAST 24 MONTHS. THE LATEST FAILURE OF THE BRAKE LIGHTS ON THE VEHICLE CAUSED A FAILURE OF THE LIGHTS ON DECELERATION FOLLOWED BY THEM BEING STUCK IN THE ON POSITION WHILE PARKED. WHILE REPEATED REPAIRS OF THIS RECURRING PROBLEM (BY THE VW DEALERSHIP) SEEM TO RECTIFY THE ISSUE FOR A PERIOD OF TIME, THE ISSUE RETURNS. THE LATEST INCIDENT NEARLY CAUSED A REAR-END COLLISION ON A HIGH-WAY OFF-RAMP. MAINTENANCE RECORDS OF THIS RECURRING PROBLEM WERE REVIEWED BY VW CORP. FACTORY REP. AND THE OPINION OF VW IS THAT THEY WILL ENTERTAIN NO FURTHER INVESTIGATION OF THIS INCIDENT OR REPAIR, NOR WILL THEY ALLOW ME TO TURN THE VEHICLE IN AFTER FOUR (4) INSTANCES OF BRAKE LIGHT MALFUNCTIONS WITHIN 24 MONTHS. ACCORDING TO THE MAINTENANCE RECORDS, THE VEHICLE HAS THE RECALL BRAKE LIGHT SWITCH INSTALLED AND STILL HAS HAD FAILURES OCCUR.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10082424July 22, 2004
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS, PARKING BRAKE, EXTERIOR LIGHTING:BRAKE LIGHTS:SWITCH
I GOT MY 2003 VW JETTA IN FEBRUARY OF '03. NOW NOT EVEN A YEAR AND A HALF LATER I HAVE HUGE PROBLEMS WITH MY CAR. MY BRAKE LIGHTS WILL RANDOMLY STAY ON EVEN WHEN THE CAR IS TURNED OFF. MY WINDOWS DO NOT ALWAYS WORK PROPERLY. FINALLY THE WORST WAS THAT I WAS PARKED IN MY DRIVE WAY, IT IS STEEP BUT THE SAME PLACE I HAVE PARKED DOZENS OF TIMES, WHEN THE EMERGENCY BRAKE LET GO IN THE MIDDLE OF THE NIGHT AND MY CAR ROLLED DOWN THE DRIVE WAY EVENTUALLY CRASHING INTO TREES. I READ ON OTHER COMPLAINTS THAT THERE WAS ONE OTHER PERSON WHO HAD EXPERIENCED THE FAILURE OF THE EMERGENCY BRAKE AND MANY OTHERS WHO HAD SIMILAR ELECTRICAL PROBLEMS. WELL I CALLED VOLKSWAGEN ABOUT MY BRAKE LIGHTS AND THEY SAID THAT INDEED THERE WAS A RECALL ON MY CAR AS A RESULT OF A FAILING BRAKE LIGHT SWITCH. TURNS OUT THEY HAD FAILED TO INFORM ME. I WONDER WHAT OTHER RECALLS THEY HAVE FAILED TO INFORM PEOPLE ABOUT. *JB
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10082451July 22, 2004
AIR BAGS:SIDE/WINDOW, EQUIPMENT
WAS IN AN AUTOMOBILE ACCIDENT AND WAS HIT SQUARE IN THE SIDE OF THE CAR AT 45 MPH. DAMAGE WAS DONE TO ENTIRE LEFT SIDE OF VEHICLE. NO AIR BAGS DEPLOYED. I HAVE FRONT AND SIDE AIR BAGS. CALLED VOLKSWAGEN TO DETERMINE WHERE SENSORS ARE, AND THE SENSOR ON THE SIDE IS WHERE I WAS HIT. I DID SOME RESEARCH THROUGH NHTSA REPORTS ON VOLKSWAGEN, SEEMS THERE ARE A SUFFICIENT AMOUNT OF CONSUMER COMPLAINTS WITH THE AIRBAGS, MANY OF WHICH STATE VOLKSWAGEN DIDN'T WANT TO DISCUSS OR TAKE CARE OF. I AM CONCERNED WITH FOR MY OWN SAFETY WHILE DRIVING THIS VOLKSWAGEN. *JB
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10082388July 21, 2004
EXTERIOR LIGHTING:TURN SIGNAL:FLASHER UNIT
TURN SIGNAL ON MANY VOLKSWAGEN MODELS ACROSS MANY LATE 90'S AND EARLY MILLENNIUM MODELS (INCLUDING MY 2000 JETTA VR6) ARE FAILING AT AN ALARMING RATE. IT SEEMS TO BE A SHARED RELAY/FLASHER WITH THE HAZARD SYSTEM OR THE HAZARD SWITCH (BUTTON) ITSELF. *LA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10083294July 20, 2004
ENGINE AND ENGINE COOLING
THE VEHICLE'S TIMING BELT FAILED WITHOUT WARNING AT 52,000 MILES. AS A RESULT, THE VEHICLE HAS BECOME INOPERATIVE. PLEASE PROVIDE ADDITIONAL INFORMATION. *LA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10083859July 19, 2004
AIR BAGS:SIDE/WINDOW
INADVERTENT AIR BAG DEPLOYMENT IN THE 2002-2003 VOLKSWAGEN JETTA AND 2003 HONDA ACCORD. *MR *NM *TC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10081270July 17, 2004
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
BOUGHT THE CAR IN 2000. 3 MONTHS AFTER THAT I HAD BROUGHT THE CAR TO A CARWASH (HANDWASH) NO WAXING WAS DONE. THE NEXT DAY, THERE WERE SPOTS ON THE HOOD OF MY CAR. THE CLEAR COAT HAD COME OFF. I TOOK IT TO THE DEALER IN SUNNYVALE, CA AND HE SAID IT WAS THE CARWASH COMPANIES FAULT. THEY HAD LEFT THE CAR OUT SIDE WITH WAX ON IT. I HAD NO PROOF THAT THE CAR WASN'T WAXED, BUT I DID NOT PAY FOR IT. THE NEXT PROBLEM HAPPENED IN 2003. MY O2 SENSOR WENT OUT. A LITTLE OVER A YEAR LATER, THE MAF SENSOR WENT OUT. 5 MONTHS AFTER THAT, THE TURBO CUTOFF VALVE WENT BAD AND 1 DAY AFTER THAT WAS REPAIRED, THE DRIVERS SIDE WINDOW DECIDED TO DROP INTO THE DOOR. THE CAR IS A 2000 WITH ONLY 55K MILES ON IT. IT HAS HAD ALL OIL CHANGES AND BASIC MAINTENCE DONE THAT IS NEEDED. THIS SHOULD NOT BE HAPPENING ALREADY!*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10081195July 16, 2004
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
I HAVE A 2002 VOLKSWAGEN JETTA. I HAD THE BRAKES CHECKED DUE TO VIBRATION. EVEN THOUGH THERE WAS 40% OF THE PADS LEFT THE FRONT ROTORS HAD TO BE REPLACED. I HAVE BEEN TOLD THE ROTARS ON THE JETTA ARE LIGHTER/THINNER AND WITH A COMBINATION OF HARDER BRAKE PADS IT IS NOT UNUSUAL FOR THE ROTARS TO WARP WITH HEAVY CITY DRIVING. IT IS NOT UNCOMMON TO HAVE TO REPLACE THE ROTORS WITH THE VERY FIRST BRAKE JOB. I WAS TOLD THAT WITH SUBSEQUENT BRAKE REPAIRS THE REPLACEMENT ROTORS PROBABLY COULD BE TURNED AND NOT NEED CHANGED. THERE IS AN OBVIOUS ISSUE WITH THE FACTORY ROTORS AND/OR PAD MATCH. A FIRST TIME BRAKE JOB SHOULD NOT REQUIRE ROTOR REPLACEMENT. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10082172July 15, 2004
ELECTRICAL SYSTEM:IGNITION
2000 VOLKSWAGEN JETTA GLS VR6 HAS RECALL FOR FAULTY CRUISE CONTROL BRAKE LIGHT SWITCH.*MR THE ENGINE LIGHT ILLUMINATED AND AFTER A DIAGNOSTIC WAS PERFORMED IT WAS DETERMINED A NEW CATALYTIC CONVERTER WAS NEEDED. IT WAS FINALLY DETERMINED THAT THE CONVERTER FAILED DUE TO A FAULTY COIL PACK. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10081127July 15, 2004
WHEELS:RIM
TWICE IN THE PAST FOUR MONTHS I HAVE BEEN DRIVING THE CAR AND UNFORTUNATELY HIT A POTHOLE. NOTHING OUT OF THE ORDINARY, A SIMPLE POTHOLE ON THE ROAD. IN BOTH INSTANCES THE FRONT PASSENGER-SIDE WHEEL (RIM) HAS BENT AND THE TIRE BLEW OUT. I HAVE NOW HAD TO REPLACE THE WHEEL AT AN OUTRAGEOUS PRICE. I FIND IT RIDICULOUS THAT THIS HAS OCCURRED TWICE IN SUCH A SHORT PERIOD OF TIME. THE SECOND INCIDENT WAS AT NIGHT AND IN THE RAIN. I DO NOT KNOW HOW TO CHANGE A TIRE, AND NO ONE STOPPED TO HELP ME. I HAD TO PAY $25 TO A TOWING COMPANY TO HAVE SOMEONE COME OUT AND CHANGE THE TIRE. *LA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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