Volkswagen Jetta Complaints

10,351 consumer complaints on file.

#10087941August 16, 2004
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
THE WINDOW REGULATORS HAVE BEEN REPLACED ON 5 OCCASIONS. TWICE ON THE SAME TWO WINDOWS AND NOW TWO DIFFERENT WINDOWS ARE DEFECTIVE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10086851August 14, 2004
LATCHES/LOCKS/LINKAGES:HOOD:LATCH
ALL CARS HAVE SAFETY LATCHES ON THE FRONT HOODS. THE SAFETY LATCH DID NOT WORK ON MY 2001 VW JETTA. THE INSIDE LATCH HAD BEEN RELEASED AND THEN INADVERTENTLY, THE CAR WAS DRIVEN AROUND THE CORNER. THERE IS NO IDIOT LIGHT ON DASH TO INDICATE HOOD WAS NOT FULLY LOCKED. AT 40 MPH, THE HOOD FLEW UP AND ALMOST RESULTED IN SERIOUS ACCIDENT. FORTUNATELY, NO ONE WAS HURT, BUT SIGNIFICANT DAMAGE WAS DONE TO CAR AND FENDERS. 1) WHY ARE THERE NO IDIOT LIGHTS ON DASH TO INDICATE HOOD IS NOT CLOSED WHEN SUCH LIGHTS EXIST FOR TRUCK AND THIS IS FAR LESS DANGEROUS? 2) WHY DID SAFETY LATCH ON FRONT NOT WORK---IS THIS A DEFECT IN ALL VWS?. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10086672August 12, 2004
ELECTRICAL SYSTEM, EQUIPMENT:APPLIANCE:AIR CONDITIONER
BOUGHT THE CAR BRAND NEW FROM THE DEALER IN DECEMBER 2000. AT 5,390 MILES W/WARRANTY TOOK MY CAR IN B/C THE A/C WAS HAVING PROBLEMS. 7,255 MILES-A/C IS NOT COLD- FOUND SYSTEM LEAK-EXPANSION VALVE LEAK. 13,247 MILES-AC NOT COLD AGAIN. FOUND EXPANSION VALVE LEAKING- FREON-REPLACED O RING RECEIVER AND DRIER AND EXPANSION VALVE. 34,684- A/C LOUD AGAIN. 60,760 MILES- FAULTY AIR FLOW VALVE-REMOVED AND INSTALLED AIR FLOW SENSOR- WARRANTY. 88,850 MILES-A/C PROBLEMS AGAIN! 88,850MILES- A/C NOT COLD BLOWING WARM AIR, CUSTOMER TURNED A/C ON AND SQEAKING NOISE HEARD, TURNED BACK OFF, STOPPED NOISE, TURNED BACK ON BLOWING WARM AIR AND SQEAKING NOISE HEARD AGAIN. TOOK CAR IN FOR THE A/C PROBLEM A TOTAL OF 8 TIMES! WROTE OFFICIAL COMPLAINT LETTER TO VW DEALERSHIP. MANAGER FOUND THE WHOLE A/C SYSTEM WAS LEAKING! MANAGER SAID IT WOULD COST $3,725 DOLLARS! ( B/C WARRANTY HAS BEEN EXPIRED) TO FIX THE A/C UNIT. THEY OFFERED TO PAY FOR 50% OF THE PRICE. WE ARE NOT SATISFIED. WE SHOULD NOT HAVE TO PAY FOR ANYTHING B/C THE VW "QUALIFIED" TECHNICIANS ATTEMPTED TO FIX THE CAR, ENTRUSTED THE CAR INTO THEIR CARE, BUT EVENTUALLY LED THE CUSTOMER TO BIGGER PROBLEMS! THE CAR HAD ALL THE MAINTENANCE SERVICES DONE ON TIME! FAILURE OF THE TECHNICIANS BEING ABLE TO FIX THE PROBLEM DOES NOT SHOW THAT THEY ARE QUALIFIED..WHAT DID THEY CHECK??? WHY TELL THE CUSTOMER THAT JUST BECAUSE WARRANTY EXPIRED THAT THERE IS NO OLBIGATION BY THE SERVICE DEPARTMENT TO TAKE RESPONSIBILITY ANYMORE WHEN THEY ARE THE ONES WHO HAVE TOUCHED THE SYSTEM AND ATTEMPTED TO FIX IT?? BAD CUSTOMER SERVICE! UNACCEPTABLE! ALREADY NOTIFIED THE DEALER AND THE PRESIDENT OF TAKING LEGAL ACTION. NO CAR BUYER SHOULD HAVE TO EXPERIENCE THIS KIND OF HORRIBLE TIME CONSUMING PROBLEM. AFTER PAYING THE FULL VALUE OF THE CAR. INVESTING THOUSANDS OF DOLLARS FOR A NEW VW CAR THIS RESULT IS NOT GETTING WHAT WE PAYED FOR. THE CAR DOES NOT MEET UP TO THE STANDARD OF THEIR MOTTO "VW DESIGN AND INTENT".
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10079773August 12, 2004
ELECTRICAL SYSTEM
AT NO TIME DO THE HAZARD LIGHTS OR THE SIGNAL LIGHTS WORK. AT FIRST, THE PROBLEM WAS INTERMITTENT, BUT SOON BECAME PERMANENT. DEALER WANTED TO CHARGE THE CONSUMER TO CHECK TO SEE WHAT THE CAUSE OF THE PROBLEM WAS. *AK *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10086610August 11, 2004
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
TURNING INTO DRIVEWAY, HEARD A "POP" AND THEN WATCHED THE FRONT PASSENGER WINDOW SHAKE AND RATTLE ITS WAY DOWN, WITHOUT THE POWER WINDOW BUTTONS BEING DEPRESSED. WINDOW REMAINED TRAPPED DOWN IN THE DOOR, UNTIL THE DEALER FINALLY LOOKED AND IT AND DETERMINED THE SCREWS AND PINS HOLDING THE WINDOW TRACK IN PLACE HAD CRACKED. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10086615August 11, 2004
STRUCTURE, ENGINE AND ENGINE COOLING:ENGINE, VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
WAS CURRENTLY DEPLOYED IN SUPPORT OF OPERATION IRAQI FREEDOM FOR MORE THAN A YEAR, MY CAR WAS AT MY PARENTS, BEING DRIVEN ONCE OR TWICE A WEEK TO KEEP ENGINE IN GOOD SHAPE. SOME OF THESE THINGS HAVE BEEN SINCE RETURNING IN APRIL 2004, OTHERS HAPPENED PRIOR TO LEAVING IN FEBRUARY 2003. IT'S A 2002 JETTA GLS. I SHOULDN'T BE HAVING THESE TYPE OF PROBLEMS THIS SOON. 1. OIL PLUG ON OIL PAN IS ALMOST STRIPPED FROM GETTING OIL CHANGES (ADVISED BY 3 DIFFERENT GARAGES). CURRENTLY ATTEMPTING TO GET A NEW PLUG, AN OVERSIZED ONE PER 2 GARAGES. 2. PATCHES OF PAINT SEEM TO BE ALMOST CHIPPING AWAY (ON SEVERAL SPOTS ALL OVER THE CAR). TOOK IT TO THE DEALER & THEY SAID IT WAS DUE TO BIRD POOP. MY CAR STAYS IN A GARAGE & GETS WASHED BI-WEEKLY. 3. THE COATING ON BOTH INSIDE DOOR HANDLES IS PEELING. 4. THE WINDOW MECHANISM NEEDED FIXED. DEALER FIXED. 5. RECALL ABOUT BRAKE LIGHT FIXED BY DEALER. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10087682August 11, 2004
ENGINE AND ENGINE COOLING, VISIBILITY:SUN/MOON ROOF ASSEMBLY
VEHICLE STALLED WHEN BEING DRIVEN AT A CONSTANT SPEED. ALSO, SUN ROOF CLOSED HALF WAY. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10086556August 10, 2004
POWER TRAIN:CLUTCH ASSEMBLY
2001 JETTA 1.8T CLUTCH BEGAN SLIPPING AT 34,600 MILES. THE DEALER SAID THAT THE FRICTION MATERIAL WAS ALMOST COMPLETELY WORN OFF OF THE CLUTCH DISC, MOST LIKELY DUE TO THE WAY THAT IT HAS BEEN DRIVEN. WE HAVE DRIVEN OVER 80K MILES IN ANOTHER MANUAL VEHICLE WITH NO PROBLEMS, SO I DO NOT BELIEVE THIS RATIONALE. THE CAR WENT IN FOR SERVICE AT 16,000 MILES FOR A STICKING CLUTCH. THE DEALER DID NOT REPLACE ANY PARTS AT THAT TIME. THE CLUTCH MAY NOT HAVE FULLY ENGAGED EVEN WHEN THE PEDAL FINALLY RELEASED DUE TO FAULTY HYDRAULICS, SO THE CLUTCH PLATE WAS LIKELY WORN PREMATURELY BECAUSE IT WASN'T PROPERLY ENGAGING WITH THE FLYWHEEL. THE DEALER'S REPAIR ESTIMATE WAS $2100, INCLUDING $1200 FOR A REPLACEMENT CLUTCH KIT PLUS 10 HOURS OF LABOR. I THEN CALLED A SECOND LOCAL DEALER AND WAS QUOTED A PRICE OF $753.94 FOR THE SAME CLUTCH KIT. WHEN I DECLINED THE DEALER'S REPAIR, I WAS CHARGED AN $83 DIAGNOSTIC FEE JUST TO GET MY CAR BACK. I THEN SPOKE WITH THE DEALER SERVICE MANAGER AND A VW OF AMERICA REP ABOUT THE CYLINDER PROBLEM AND THE APPARENTLY HIGH RATE OF 1.8T CLUTCH FAILURES. BOTH CLAIMED THAT TOO MANY MILES HAD PASSED SINCE THAT FIRST REPAIR AND REITERATED THAT 1) THE CLUTCH IS A WEAR ITEM ONLY COVERED TO 12,000 MILES BY THE WARRANTY AND 2) I AM RESPONSIBLE FOR THE REPAIR COSTS. AN INDEPENDENT MECHANIC FIXED THE VEHICLE FOR $1038 WITH A NON-OEM CLUTCH KIT. THIS PRICE ALSO INCLUDED NEW MASTER AND SLAVE CYLINDERS, WHICH HE FELT WERE LIKELY THE CAUSE THE ORIGINAL CLUTCH FAILURE. INCIDENTALLY, HE SAID THAT VW'S OWN SERVICE DOCUMENTATION PROVIDED TO MECHANICS INDICATED THAT A CLUTCH OVERHAUL SHOULD TAKE 4-5 HOURS (AS OPPOSED TO THE 10 HOURS QUOTED BY MY DEALER).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10086597August 10, 2004
AIR BAGS:SIDE/WINDOW
I WAS DRIVING ALONG HIGHWAY 50 AND ALL OF A SUDDEN THE PASSENGER SIDE, DOOR AND SEAT AIR BAGS DEPLOYED. THE ELK GROVE VOLKSWAGON DEALERSHIP IS ACCUSING ME OF RUNNING OVER SOMETHING AND I KNOW THAT I DIDN'T. I WAS GOING 65 MPH AND IF I WOULD HAVE RAN OVER SOMETHING TO JOLT MY CAR ENOUGH TO DEPLOY MY AIRBAGS, I'M SURE ALL OF THEM WOULD HAVE DEPLOYED, AS WELL AS, I WOULD HAVE BEEN AWARE OF SOME TYPE OF COLLISION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10086428August 9, 2004
STRUCTURE:BODY:DOOR, STRUCTURE:BODY:DOOR:HINGE AND ATTACHMENTS
MY 2003 VW JETTA TDI GLS SEDAN WAS PARKED ON A SUMMER DAY (APPROX. 100 DEGREES F). UPON RETURNING TO THE VEHICLE, I NOTICED A WAXY, GREASY, YELLOW SUBSTANCE LEAKING FROM BELOW THE DOORS ON BOTH SIDES OF THE VEHICLE. UPON FURTHER EXAMINATION, I DISCOVERED THAT THE SUBSTANCE WAS LEAKING FROM BETWEEN THE INSIDE SURFACE OF THE DOOR AND THE RUBBER WEATHER STRIPPING. CONTACTED MY VW SERVICE DEALER (DANA MOTORS, BILLINGS, MT), AND THEY INFORMED ME THAT THIS WAS A COMMON PROBLEM WITH VWS DURING HOT MONTHS, THAT THE SUBSTANCE WAS AN UNDERCOATING PROTECTANT THAT WAS SPRAYED ON AT THE FACTORY. THEY ALSO TOLD ME THAT IT WAS NOT NECESSARY TO HAVE THIS PROTECTANT REPLACED. THE STUFF HAS CONTINUED LEAKING OUT ON VERY HOT DAYS, USUALLY ONLY 95+ DEGREES. IT IS HARD TO REMOVE BUT DOESN'T SEEM TO HAVE DONE ANY DAMAGE TO THE PAINT. I WANT TO KNOW IF IT'S TRUE THAT THIS STUFF DOESN'T NEED TO BE REPLACED. WHAT IF IT'S A NECESSARY LUBRICATION AND BY LEAKING OUT WILL HARM A PART OF THE DOOR ASSEMBLY?*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10087455August 9, 2004
AIR BAGS:FRONTAL
AIRBAG UNIT LIGHT CAME ON FOR A THIRD TIME. VEHICLE WAS TAKEN TO THE DEALER ON TWO OCCASIONS FOR REPAIRS. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10086456August 9, 2004
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL
O2 SENSOR & MASS AIR FLOW SENSORS WERE REPLACED AS PART OF A COMPAIGN AFTER THEY WENT BAD. LESS THAN 2 YEARS LATER, O2 SENSOR HAS GONE BAD AGAIN. VW REFUSES TO REPLACE SAYING IT'S OUT OF WARRANTY. COMPLAINED THAT SENSORS WERE REPLACED AT THE VERY START OF THE COMPAIGN LONG BEFORE LETTERS WERE EVER SENT OUT AND THAT I COULD HAVE RECEIVED THE OLD SENSOR. VW WAS UNABLE TO PROVIDE ANY PROOF THAT THE REPLACEMENT SENSORS WERE THE UPDATED SENSORS AND THEY REFUSED TO COVER THE ADDITIONAL REPAIR. NEW SENSOR LASTED LESS THAN 2 YEARS/40000MILES.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10086367August 7, 2004
AIR BAGS:SIDE/WINDOW
WHILE DRIVING DOWN THE HIGHWAY FOR NO VISABLE REASON, AIRBAGS ON PASSENGER SIDE DEPLOYED. SIDE SEAT AIRBAGS AND ALL THE CELLING AIRBAGS DEPLOYED. I DID NOT SEE ANYTHING IN THE ROAD AND NO PHYSICALL DAMAGE WAS DONR TO MY CAR. VW SAID TO CONTACT MY INS AND TELL THEM I HAD A RECK. I DID NOT AND WOULD NOT LIE TO THEM. AT THIS TIME NOTHING HAS BEEN FIXED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
1
#10087337August 6, 2004
VISIBILITY:GLASS, SIDE/REAR
CONSUMER SAYS THAT THE REAR DRIVER SIDE WINDOWS DO NOT ROLL DOWN. CONSUMER CONTACTED THE DEALERSHIP. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10087258August 5, 2004
TIRES:SIDEWALL
THE FRONT LEFT TIRE WENT FLAT AFTER VEHICLE WAS SITTING FOR A MONTH, AND THE FRONT RIGHT TIRE BLEW OUT WHILE DRIVING BECAUSE OF CRACKS IN THE SIDEWALL. ALSO, THE 2 REAR TIRES DEVELOPED CRACKS IN THE SIDEWALL. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10086226August 5, 2004
AIR BAGS:SIDE/WINDOW
I WAS DRIVING AT 60 MPH ON THE FREEWAY AND FOR NO APPARENT REASON MY PASSENGER SIDE AND CURTAIN AIRBAGS DEPLOYED. I HAD MY 2001 JETTA TOWED TO MY LOCAL VW DEALER AND THEY'RE RESPONSE IT THAT I MUST HAVE HIT SOMETHING FOR THE AIRBAGS TO DEPLOY. HOWEVER, I HAVE NO BODY DAMAGE TO THE CAR AND THERE ARE NO SIGNS OF IMPACT ANYWHERE TO BE SEEN. THE DEALERSHIP WAS NOT HELPFUL AND TOLD ME TO FILE THE ISSUE WITH MY INSURANCE COMPANY AS AN ACCIDENT. THIS SEEMS TO BE INSURANCE FRAUD.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10087270August 5, 2004
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
CONSUMER WAS DRIVING THE VEHICL WHEN THE REAR PASSENGER WINDOW FELL DOWN. APPROXIMATELY SIX MONTHS EARLIER REAR DRIVER'S WINDOW FELL DOWN.. THE WINDOWS WERE CURRENTLY TAPED UP.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10086271August 5, 2004
POWER TRAIN:AUTOMATIC TRANSMISSION
I WAS DRIVING UP 24 NORTH, DRIVING APPROXIMATELY 70 MILES PER HOUR. WHILE IN THE FAST LANE, MY ABILITY TO ACCELERATE JUST STOPPED. MY ENGINE CONTINUED TO RUN, HOWEVER, MY CAR WOULD NOT MOVE. FORTUNATELY, I WAS NOT DRIVING ON THIS HIGHWAY DURING RUSH HOUR SO I WAS ABLE TO COAST OVER TO THE BREAK DOWN LANE. VOLKSWAGEN DIAGNOSED THAT THE TRANSMISSION FAILED IN MY CAR. MY CONCERN IS THAT THERE WERE ABSOLUTELY NO WARNING SIGNS OR INDICATIONS THAT THIS PART WAS GOING TO FAIL. HAD I BEEN ON THIS HIGHWAY DURING A BUSIER TIME OF THE DAY, MY CAR COULD HAVE CAUSED A SERIOUS ACCIDENT DUE TO THE FAULTY PART.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10087434August 4, 2004
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL
PROBLEMS REGARDING 2004 VOLKSWAGEN JETTA. *MR THE FIRST FEW DAYS OF OWNERSHIP, THE CONSUMER EXPERIENCED THE VEHICLE SWERVING TO THE LEFT. PRIOR TO THE APPOINTMENT FOR THE SWERVING, THE VEHICLE BEGAN TO MAKE A LOW WHINING SOUND, LUNGING BACKWARDS WHEN IN REVERSE AND FORWARD WHEN IN THE FORWARD POSITION WHICH WOULD OCCUR WHEN THE CONSUMER'S FOOT WAS ON THE BRAKE PEDAL, SHIFTING INTO GEAR AND WHILE RELEASING THE BRAKES. THE CONSUMER WAS TOLD THAT THE WHINING WAS DUE TO A BAD FUEL PUMP. THEY COULD NOT DUPLICATE THE LUNGING. THE WHINING AND THE LUNGING PROBLEM RETURNED. THE CONSUMER WAS THEN TOLD THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE CONSUMER HAD A THIRD FUEL PUMP WAS REPLACED. *SC THE CONSUMER WAS TOLD THERE WAS A CHANGE IN THE EMISSION CONTROL SYSTEM WITH OTHER JETTAS AND THE BEETLE, WHEN THE CONSUMER WAS TOLD WHAT TO DO WHEN THE ENGINE WAS FIRST STARTED THE PROBLEM WAS SOMEWHAT ALLEVIATED.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10086208August 4, 2004
POWER TRAIN:AUTOMATIC TRANSMISSION:PARK/NEUTRAL START INTERLOCK SWITCH
THE CAR WILL TURN ON, BUT WHEN I PRESS ON THE BRAKES AND TRY TO TAKE THE CAR OUT OF PARK IT WILL NOT MOVE, AND THE EPC LIGHT COMES ON. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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