Volkswagen Jetta Complaints

10,351 consumer complaints on file.

#10087446August 31, 2004
EXTERIOR LIGHTING:BRAKE LIGHTS:SWITCH
CONSUMER RECEIVED RECALL 04V096000 CONCERNING BRAKE LIGHT SWITCH. DUE TO THE BRAKE LIGHT SWITCH BEING DEFECTIVE THE GEAR SHIFT COULD NOT BE MOVED OUT OF PARK.*AK THE CONSUMER'S VEHICLE WAS NOT INCLUDED IN THE RECALL DUE TO VIN. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10087488August 30, 2004
ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM
FROM STOP THE VEHICLE WOULD SOMETIME STALL. THE CONSUMER WAS UNABLE TO ACCELERATE. THE DEALERSHIP WAS NOTIFIED, BUT DID NOT RESOLVE THE PROBLEM. *AK THE VEHICLE HAD A BAD MASS AIR FLOW SENSOR (MAF) AND WAS REPLACED. THE DEALER FOUND NOTHING WRONG WITH THE VEHICLE. THE DRIVER SIDE DOOR LOCK DID NOT ALWAYS LOCK AUTOMATICALLY AND WOULD CAUSE THE ALARM TO SOUND. THE PROBLEM WAS DIAGNOSED BUT THE PROBLEM WAS NOT FIXED. THE VEHICLE ALARM WOULD SOUND WHEN THE VEHICLE WAS STARTED. *SC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10088737August 28, 2004
AIR BAGS, STRUCTURE:BODY:DOOR
WHEN MY VOLKSWAGON JETTA WAS BROADSIDED AT A SIGNAL LIGHT JUNCTION, NONE OF THE AIRBAGS FRONT OR SIDE WERE ACTIVATED. ALSO THE REAR SIDE DOOR FLEW OFF FROM THE CAR AND A RESULT OF WHICH BOTH MY CHILDREN WERE EJECTED AND INJURED. THE CAR IS COMPLETELY TOTALLED. *JB
Crash:
Yes
Fire:
No
Injuries:
3
Deaths:
0
#10088667August 27, 2004
ELECTRICAL SYSTEM:12V/24V/48V BATTERY:CABLES
BATTERY EXPLOSION. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10089887August 27, 2004
ENGINE AND ENGINE COOLING
VEHICLE LEAKED HOT ANTIFREEZE INSIDE PASSENGER AND DRIVER SIDES. VEHICLE WAS TOWED, AND MANUFACTURER WAS NOTIFIED AND STATED THERE WOULD BE A CHARGE TO CONSUMER TO HAVE THEM ANALYZE THE VEHICLE.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10088590August 26, 2004
AIR BAGS:SIDE/WINDOW, AIR BAGS:FRONTAL
I WAS ON VACATION, OVER THE JULY 4TH WEEKEND. ON MY WAY HOME, I WAS DRIVING ALONG WHEN FOR NO REASON AT ALL, MY PASSENGER SIDE AIRBAG ALONG WITH THE SEAT AIRBAG, DEPLOYED. I GOT OUT OF THE VEHICLE TO INSPECT WHY SUCH A THING WOULD HAPPEN . THERE WAS NO CLEAR SIGN AS TO WHY IT HAD GONE OFF. I HAD TO DRIVE HOME WITH THE SIDE CURTAIN HANGING DOWN, MY DOG HYPERVENTILATED ALL THE WAY HOME , DUE TO THE LOUD BANG OF THE DEPLOYMENT. WHEN I GOT HOME I IMMEDIATELY CALLED TULLEY VW AND TOLD THEM MY SITUATION, THEY TOLD ME MY CAR WAS UNDER WARRENTY AND TO BRING IT DOWN, THEY WOULD GIVE ME A RENTAL AND FIX THE AIRBAGS. I DID JUST THAT, ALTHOUGH A FEW HOURS LATER I RECEIVED A CALL STATING THAT THEY WOULD NOT COVER THE COST OF THE AIRBAG, STATING THAT THEY INSIST I WAS IN A CRASH. THERE IS CLEARLY NO DAMAGE TO MY CAR, AND IT IS APPARENT THAT THERE MUST BE SOME KIND OF COMPUTER MALFUNCTION. I AM WONDERING WHAT I SHOULD DO IN MY NEXT STEP TO GETTING THIS RESOLVED UNDER MY WARRENTY. I HAVE NOT GOTTEN INTO ANY ACCIDENT AND I DO NOT UNDERSTAND WHY VW WILL NOT COVER THIS. *AK
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10088523August 25, 2004
SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER
WHILE DRIVING OUR 2002 VOLKWAGEN JETTA, MY WIFE SET THE SEAT WARMER TO "5" (THE HIGHEST LEVEL). SHE SAID THAT SHE "SMELLED SOMETHING FUNNY," AND THEN RECEIVED A MINOR BURN ON HER LEFT LEG. CORRECTIVE ACTION WAS TO TURN THE SEAT HEATER TO "0" (OFF). NO PARTS HAVE BEEN REPLACED PENDING A RESPONSE FOR SERVICE FROM VOLKSWAGEN OF AMERICA, INC.*AK
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10088565August 25, 2004
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
RECIEVED THE CAR WITH 9 MILES THE ROTORS WERE WARPED AND HAD TO BE REPLACED UNDER WARRANTY. AROUND 1,500 MILES (2 MONTHS OLD) THE CROME TRIM ON THE REAR PASSANGER DOOR CAME UP ON ITS OWN SCRATCHING THE FRONT PASSANGER DOOR AND TRIM. VW IS PAINTING THE DOOR AND REPLACING THE CROME UNDER WARRANTY. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10089532August 24, 2004
POWER TRAIN:AUTOMATIC TRANSMISSION
WHEN SHIFTING GEARS TRANSMISSION SLIPPED GEARS. DEALERSHIP WAS NOTIFIED, BUT DID NOT RESOLVE THE PROBLEM. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10088463August 24, 2004
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
MY 1999 VW JETTA WOLFSBURG HAS MAJOR PROBLEMS WITH THE AUTOMATIC WINDOW MECHANISMS. 3 OF THE 4 WINDOWS HAVE FAILED FOR ONE REASON OR ANOTHER. THIS IS A FAULTY DESIGN, AND VW WILL ONLY COVER THE FRONT 2 WINDOWS.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10089464August 23, 2004
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL, SEATS:FRONT ASSEMBLY:RECLINER
THE MASS AIR FLOW SENSOR FAILED FOUR TIMES AND WAS REPLACED. A RECALL LETTER WAS RECEIVED, AND CONSUMER WAS NOT SATISFIED. FUEL MIXTURE IN THE VEHICLE WAS STILL DEFECTIVE. ALSO, FRAME ON THE SEATS BROKE ON SEVEN OCCASIONS AND REPAIRED BY THE MANUFACTURER. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10088442August 23, 2004
POWER TRAIN:AUTOMATIC TRANSMISSION
THE TRANSMISSION IN MY 2003 VW JETTA HAS NOT WORKED RIGHT SINCE THE 1ST WEEK AFTER I BOUGHT THE CAR. IT SHIFTS INAPPROPRIATLEY AND HESITATES WHEN PULLING INTO ON ONCOMING TRAFFIC. I HAVE BEEN NEARLY HIT BY CARS AND TRUCKS ON SEVERAL OCCASIONS. WHEN GOING UP A HILL THE CAR SEEMS TO DOWNSHIFT OR SKIP A GEAR, THIS IS AN AUTOMATIC TRANSMISSION. GOING 75 MILES AN HOUR RECENTLY THE CAR SEEMED TO DOWN SHIFT AND I THOUGHT THE CAR WAS GOING TO SPIN AROUND IN THE ROAD. I WAS ON THE TRANS CANADA HIGHWAY. VERY SCARY. WHEN USING THE CRUISE CONTROL THE CAR ACCELERATES EXTREMLEY FAST. THE CAR HAS BEEN FOR TRANSMISSION REPAIR 6 OR MORE TIMES. VOLKSWAGON IS AWARE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10088342August 22, 2004
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
WHOOPING NOISE FROM BRAKES OF NEW VW JETTTA WITH POOR COMPRESSION AND BRAKING. CLUNKING FORM GEAR BOX. FAILURE OF BRAKE MAY LEAD TO AVOIDABLE ACCIDENT IN THE FUTURE DEALER CHANGED BRAKE BOOSTER BUT THIS DID NOT HELP. DEALER UNABLE TO FIX AFTER SEVERAL ATTEMPTS. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10087174August 20, 2004
AIR BAGS:SIDE/WINDOW
WHILE DRIVING AT 25 MPH, THE PASSENGER SIDE AIR BAG INADVERTENTLY DEPLOYED. NO INJURIES WERE SUSTAINED BECAUSE THE SEAT WASN'T OCCUPIED AT THE TIME OF THE INCIDENT. THE DEALERSHIP INDICATED THAT WATER HAD GOTTEN INTO THE AIR BAGS ELECTRICAL SYSTEM. *AK (SIDE CURTAIN AIR BAG) *SC *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10081666August 20, 2004
AIR BAGS:SIDE/WINDOW
CURTAIN AIRBAG ON PASSENGER'S SIDE, SEAT AIRBAG ON THE PASSENGER'S SIDE , AND THE DASHBOARD AIRBAG COVER FELL OFF. DEALER REFUSED TO REPAIR IT. *AK WHILE DRIVIGN THE CONSUMER HEARD ALOUD BANG. THE PASSENGER SIDE AIR BAG HAD DEPLOYED ALTHOUGH THERE WAS NO IMPPACT. NO INJURIES WERE STATED. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10088117August 18, 2004
STRUCTURE:FRAME AND MEMBERS:UNDERBODY SHIELDS
THE PLASTIC INSIDE FRONT FENDER LINER ON BOTH SIDES OF MY 2000 VW JETTA GLS TDI HAVE COME LOOSE IN THE FRONT AND ARE RUBBING AGAINST THE FRONT TIRES. I PURCHASED THIS CAR LESS THAN 5 MONTHS AGO, IT WAS CERTIFIED PRE OWNED CAR FROM A VW DEALER AND WAS GIVEN A 110 POINT INSPECTION. I HAVE DRIVEN THE CAR APPX 10,000 MILES SINCE PURCHASE WITHOUT ANY ACCIDENTS OR INCIDENTS THAT MAY CAUSE THESE ITEMS TO COME LOOSE. WHEN I BROUGHT THE CAR TO THE DEALER I WAS TOLD THAT THIS IS VERY COMMON AMONG THESE CARS AND IS NOT A WARRANTY ITEM, FURTHERMORE, THEY ADVISED ME THAT THIS HAD TO BE DRIVER INDUCED DAMAGE, ALTHOUGH THEY NEVER INSPECTED IT. I CALLED THE VW CUSTOMER CARE LINE AND REQUESTED A FACTORY SERVICE REP COME AND ASSESS THE PROBLEM ONLY TO BE TOLD WHEN THEY CALLED ME BACK THAT THE DEALER TOLD THEM THAT I HAD DAMAGED THE CAR, SO THEY WOULD NOT SEND A FACTORY REP AND THE CASE HAS BEEN CLOSED. I BELIEVE THIS IS A SAFETY ISSUE DUE TO RUBBING/INTERFERENCE WITH THE FRONT TIRES AND NEEDS TO BE ADDRESSED, ESPECIALLY CONSIDERING THE DEALER TOLD ME THAT THIS IS A COMMON PROBLEM AND THEY KEEP SEVERAL REPLACEMENT PARTS IN STOCK DUE TO FREQUENCY. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10088001August 17, 2004
ENGINE AND ENGINE COOLING
WHILE DRIVING VEHICLE LOST POWER INTERMITTENTLY. DEALERSHIP WAS NOTIFIED, BUT DID NOT RESOLVE THE PROBLEM. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10088081August 17, 2004
AIR BAGS:SIDE/WINDOW, ELECTRICAL SYSTEM
AFTER I WAS PULLED OUT OF A PARKING SPOT, THE DOORS CLICKED AS IF THEY WERE GOING TO LOCK AUTOMATICALLY AS THEY NORMALLY DO AT 10 MPH. THE CLICK SOUNDED FUNNY, SO I LOOKED AT THE DOOR LOCKS AND NOTICED THAT THEY HADN'T LOCKED. SOON THEREAFTER, THE BATTERY ON THE CAR STOPPED, WHICH I NOTICED BECAUSE I COULDN'T ACCELERATE AND I COULDN'T TURN THE STEERING WHEEL. I STARTED THE CAR AGAIN, WITHOUT A PROBLEM. THE AIRBAG LIGHT WENT ON AND STAYED ON AND I NOTICED THAT THE LIGHTS IN THE BACK SEAT OVER THE DOORS STAYED ON THOUGH. I TRAVELED TO MY NEXT STOP AND THE LIGHTS IN THE BACK SEAT WENT OUT. I THEN STARTED TOWARD MY NEXT STOP AND HAD REACHED 25 MPH WHEN THE SIDE AIRBAG IN THE DRIVER'S SEAT EXPLODED. I CALLED THE DEALER TO SEE IF THE CAR WAS SAFE TO DRIVE, THEY SAID IT WAS. I THEN STARTED DRIVING TO THE DEALER WHEN THE BATTERY CUT OUT AGAIN; I COULD TELL BECAUSE I COULD NOT STEER AND I COULD NOT ACCELERATE. I PULLED OVER TO A SAFE SPOT AND CALLED FOR A TOW TRUCK. WHILE I WAS SITTING IN THE PARKED CAR WITH THE A/C ON WAITING FOR THE TOW TO ARRIVE, THE PASSENGER-SIDE CURTAIN AND SEAT AIRBAGS DEPLOYED. THE CAR IS CURRENTLY AT THE DEALER SO THEY CAN INVESTIGATE IF THERE WAS A MALFUNCTION. NO, I'M NOT KIDDING, THAT'S WHAT THEY SAID. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10086927August 16, 2004
SERVICE BRAKES, HYDRAULIC, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:MASTER CYLINDER, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:HOSES, LINES/PIPING, AND FITTINGS, SERVICE BRAKES, HYDRAULIC:BRAKE FLUID LOW WARNING: LAMP
WHILE DRIVING ON A SLIGHT DOWNGRADE, DURING CLEAR WETHER, ON A DRY ROAD, MY BRAKES LOCKED UP. THIS WAS PRECEEDED BY A LOUD DECOMPRESSING SOUND, IMMEDIATELY AFTER WHICH THE BRAKE PETAL WENT TO THE FLOOR OF ITS ON VOLITION. MY FOOT WAS NO WHERE NEAR THE BREAK PETAL. THIS CAUSED ME TO SKID ON THE DRY PAVEMENT AND LEFT ME EXTREMELY CLOSE TO A DITCH. AS SOON AS THE CAR STOPPED MOVING THE BRAKES RETURNED TO NORMAL. THIS OCCURED TWICE MORE DURING THE MILE TO MY HOME. IT WAS TOWED TO THE DEALERSHIP. "NO FAULT CODES" WERE IN THE COMPUTERS MEMORY. INITIAL DIAGNOSIS - INTERMITTENT OCCURANCE OF AN UNKNOWN NATURE. MY CONCERN IS THAT IF THIS OCCURED ON A BUSY HIGHWAY I MAY HAVE BEEN STRUCK IN THE REAR BY ANOTHER VEHICLE, INJURED OR DIED AND NO-ONE WOULD HAVE KNOWN IT WAS A BRAKE MALFUNCTION. MY CONCERNS WERE HEEDED AND A TECH WAS ASSIGNED TO DRIVE THE VEHICLE HOME THAT EVE. THE BRAKE LOCK-UP OCCURED SEVERAL TIMES TO HIM WHILE DRIVING SLOWLY. IT WAS ONCE AGAIN TOWED TO THE DEALERSHIP. THEY ARE REPLACING THE BRAKE BOOSTER BUT ARE NOT SURE THIS IS THE EXACT CAUSE OF THIS PROBLEM. I AM CONCERNED TO SAY THE LEAST. THIS IS MY ONLY VEHICLE. IS THERE A RECALL OR INVESTIGATION? ARE THERE DEATHS ATTRIBUTED TO THIS FAILURE? COULD THERE BE UNREPORTED DEATHS DUE TO THIS DEFECT? WHY WAS THERE NO FAULT IN THE COMPUTER? VEHICLE BEING REPAIRED @ SPEEDCRAFT VW, WAKEFIELD, RI, (401) 783-3303. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10086951August 16, 2004
POWER TRAIN:CLUTCH ASSEMBLY
COMPLETE CLUTCH FAILURE, (THE CAR WILL IDLE IN ALL 5 GEARS) SUDDENLY THAT LEFT MY CAR DISABLED ON THE HIGHWAY WITH MY 2 Y/O SON IN HIS CAR SEAT 30 MILES AWAY FROM ANYWHERE.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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