Volkswagen Jetta Complaints

10,351 consumer complaints on file.

#11570920February 8, 2024
UNKNOWN OR OTHER
- Navigation system (GPS) constantly not working. - The navigation system stop working completely or works imprecisely, taking the attention of the driver from the road in order to locate himself. - Yes, two service. One software update and a module replacement, neither solved the problem. - Volkswagen South Charlotte dealership is the company responsible for the service. - No, it worked fine for about 3 months and has been showing this symptoms ever since.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11570641February 7, 2024
POWER TRAIN
Power train/transmission Clutch to fail to engage, loss of drive power in low speed and while drive in highways
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11570563February 7, 2024
EXTERIOR LIGHTING
The contact owns a 2016 Volkswagen Jetta. The contact stated that while driving at an undisclosed speed at night, the contact became aware that the front and rear exterior lights were not functioning as needed. The headlamp warning light was illuminated. The vehicle was taken to the dealer, who diagnosed an electrical fault with the exterior lights. The vehicle was repaired, but the failure reoccurred. The manufacturer was not notified of the failure. The failure mileage was approximately 128,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11570340February 6, 2024
UNKNOWN OR OTHER
UNKNOWN. I was driving from Alabama to Atlanta [XXX]. Pouring rain but no hail, no thunder nor lighting. I was not around nor under an overpass and my sunroof spontaneously shatters. I just bought this vehicle 2 weeks ago at Carmax. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11570022February 5, 2024
AIR BAGS
Had an accident in Dec where passenger side was hit in the center. The center rail that connects 2 doors was hit so airbags deployed due to roof being pushed in by center bar. But only back airbag had a little air. Front airbag was flat. I took it to the dealer and a month later they are telling me that is normal but I took the picture right after the accident and there is no air in front passenger bag. I told them my child is lucky to be alive. But i know its dangerous if other people are travelling in the same type car as mine. Also bag in the back has a lot of air and no fold creases because it was filled with air. Front airbag looks like it was folded and just fell out and since it has no air all the creases where it folded in roof are still there.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11570077February 5, 2024
ELECTRICAL SYSTEM
Starter system faulty message. Car shuts off when it gets warm. Shut down while driving on interstate.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11569918February 5, 2024
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, ELECTRICAL SYSTEM
Car has multiple electrical issues that can affect the safety of driving. OCU Module is the main one which allows for 911 services to be called in case of an accident. This module failed in September and now it failed again in January. The cruise control also sometimes doesn't work and the front assistance sensor doesn't seem to always work as indicated in the screenshots.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11569739February 4, 2024
STEERING, SERVICE BRAKES
Rear brakes grinding after 1 year. It also took 8 months for dealer to repair knocking sound on driver side while turning steering wheel to the right.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11569330February 1, 2024
ENGINE, ELECTRICAL SYSTEM
The contact owns a 2019 Volkswagen Jetta. The contact stated that while her husband was driving approximately 30–40 MPH, the vehicle stalled. The instrument cluster was blank. The contact received notification of NHTSA Campaign Number: 23V604000 (Electrical System) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was unknown. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11569289February 1, 2024
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:PADS
The contact owns a 2021 Volkswagen Jetta. The contact stated while reversing, the brake pedal was depressed, and the contact heard a grinding sound coming from the rear brakes. No warning light was illuminated. The vehicle was taken to the dealer and a diagnostic test was performed. The dealer stated that the rear brakes were metal on metal and the front brakes were okay. The rear brake pads and rotors were replaced, and the vehicle was repaired. The manufacturer was made aware of the failure and stated that the repair was not covered under Extended Warranty because the warranty had expired. The failure mileage was approximately 14,469.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11569118January 31, 2024
FUEL/PROPULSION SYSTEM, ENGINE
I recently bought a 2011 volkswagen jetta tdi last owner wasn't aware of recalls, car started throwing white smoke, my local service mecanics NORTHWEST EXPRESS AUTO CARE let me know that the problem is a recall on emission need to fix but dealer don't want to do it
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11569159January 31, 2024
EXTERIOR LIGHTING
I have had my headlights replaced 3 times by a certified mechanic within the last year. While I was driving on the highway, my low beams and high beams on both sides went out. Extreme safety issue!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11569006January 31, 2024
SERVICE BRAKES
I purchased my vehicle brand new from VW. My vehicle only has just over 33,000 miles on it. After hearing a grinding noise in the rear brakes I took it to Les Shwab to have the brakes inspected along with a tire rotation. After a short time waiting they told me that the rear brakes were metal on metal and the front were just fine. I asked how the rear brakes could go out so soon when the front brakes are the ones that normally wear out so quickly. They had planned to replace the pads and rotors on the rear of the vehicle. When they tried to remove the calipers the piston would not release and I had to pay foe new calipers as well. A couple hour brake inspection turned into three days without my vehicle waiting for parts and a $1,314.49 bill. I went online looking for recalls and there weren't any. I did however find that this is a common issue for the 2021 Jetta, and it is presumed that the roll back brake assist is faulty causing the calipers to not release thus causing excessive wear to the rear brakes. Had my rear brakes gone out completely before I had them inspected this could have been very bad causing myself or others serious injury or even death. I am seeking for NHTSA to investigate this further and force VW to issue a recall. I am also seeking full reimbursement for my bill from VW. Thank you.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11568707January 30, 2024
SERVICE BRAKES
A4 VW BEW TDI BRAKE BOOSTER VACUUM HOSE updated part# 1J0 612 041 FD VW part numbers 1J0 612 041 N and 1J0 612 041 FD. These hose are known for cracking at the plastic tube causing low vacuum; poor / inconsistant braking performance. This could lead to crashes, injuries, and loss of life. These hoses were recalled in the UK, but not in USA for unknown reasons. Vaico is the oem supplier of these hoses, and were most likely fitted to all bew TDI m/t mk4 VW vehicles sold world wide.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11568807January 30, 2024
POWER TRAIN, ELECTRICAL SYSTEM, UNKNOWN OR OTHER
The car has been jerking when you’re driving and sometimes it jerks forward as you’re parking it while it’s in the parked position. Then I’m driving home from work , it’s raining heavy. I get to the Valaro store by my house; I put $40.00 worth of gas in the car after work drove home parked the car the next morning it would not turn over , would not ignite at all I took it to the shop. They said the computer was fried from the rain leaking through the windshield or under the windshield. They said it’s a major problem with this model car. The mechanic said the computer could not be fixed. He sent it to the Volkswagen repair shop it can’t be fixed and to replace it cost thousands of dollars !!! I can provide an estimate of the problems and possible repairs if needed . The mechanic stated it is not worth the cost to fix the car. I did notice that there is a powertrain recall and my mechanic is also stating that the transmission is the jerking problem we’re having.. I really think these should be recalled however I needed to submit my issues and see what you final decision would be on both situations, the powertrain transmission problem and the computer burnout problem thank you so much and hope you’re having a great day
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11568521January 29, 2024
POWER TRAIN
The contact owns a 2013 Volkswagen Jetta Hybrid. The contact stated while driving 25MPH, the vehicle failed to accelerate. The contact attempted to shift into another gear however, the vehicle failed to respond. The driver pulled to the side of the road and turned off the vehicle. The contact was able to restart the vehicle after several minutes, and the vehicle drove as intended. The vehicle was driven to a nearby dealer, and the contact was informed that the transmission needed to be replaced. The contact stated that the transmission was previously replaced under NHTSA Campaign Number: 19V866000 (Power Train) in 2023; however, the failure reoccurred. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11568336January 28, 2024
ELECTRICAL SYSTEM, ENGINE, VEHICLE SPEED CONTROL
When driving above 45 mph, at time the EPC light will pop up on the dash and power will be slightly lost to the vehicle. Almost immediately after this happens, the oil light will pop on despite the oil being changed and done on a beyond routine basis. we have brought the vehicle into be serviced at the Volkswagen dealership numerous times and the same thing continues to happen. Recently, when driving on the interstate the EPC light came on and the vehicle stalled in the middle of the interstate. Luckily, no accident was caused but it was a near miss. This has been an issue since purchasing the vehicle and the oil is required to be changed much sooner than necessary. Volkswagen keeps "fixing" it but it continues to happen but we have paid over $3500 in getting it "fixed." The problem seems to occur at random times but most notably when going over 45mph.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11567420January 24, 2024
SUSPENSION
The front strut spring broke. The dealer warned against driving it at all, since it could cut open the tire or damage other parts that would cause a lot of control. The vehicle is just past the three year warranty. But it is too new for aftermarket parts, so I had to replace it the same parts. The dealer said this is very common on this make/model and to expect these parts to consistently fail.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11567286January 23, 2024
ELECTRICAL SYSTEM
The contact owns a 2019 Volkswagen Jetta. The contact received notification of NHTSA Campaign Number: 23V604000 (Electrical System) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11566870January 22, 2024
ELECTRICAL SYSTEM, POWER TRAIN, SERVICE BRAKES
I would assume the issue had something to do with the power train. 2 days after i had bought the car my wife and i were on our way to the gym and we had just came to a complete stop. Upon entering the highway the car would no longer accelerate no matter how much pressure was put on the accelerator pedal. The engine light also came on. Luckily there were no cars behind me and I was able to pull over with the car moving on its own. This is really dangerous. This has happened to me multiple times. I have taken it back to the dealership i had bought the car from and they have a private mechanic that solely works for the company. He has scanned for any codes and has told me no codes are populating so he’s not sure why the engine light is still on. It was taken to a VW dealership and the vehicle will no longer start. There was an electrical issue at some point and now might be a transmission issue along with other things.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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