Volkswagen Jetta Complaints

10,351 consumer complaints on file.

#11583688April 17, 2024
FUEL/PROPULSION SYSTEM
-It is not pumping gas correctly, it started out as while I pump gas it will stop frequently. I brought it to the mechanic and they replaced the evap system canister & now (while pumping) it stops even more frequently than before. Now I can only pump about 3/4 full & when I get to "full" it overflows. -I believe it is a safety concern because it is the fuel tank system. -It is available for inspection. -The problem hasn't been reproduced, it has been confirmed that 2019 VW Jetta GLI, 2019 VW Golf Sportwagen's, as well as some Audi's have been recalled for this problem. Has been confirmed that this is how it starts out. -No, there were not any indicators or symptoms prior to the problem beginning. It first started at the end of January of 2024.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11583517April 17, 2024
SERVICE BRAKES, BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Upon backing out of a parking spot a vehicle approached at a fast rate of speed. The rear cross-path sensor and emergency braking activated. This action caused the brake line to rupture and the brakes failed on the vehicle. I resumed reversing out of the parking spot and put the vehicle into Drive. Once I applied the brake, the pedal went to the floor with total brake system loss. The vehicle was towed to Armstrong Volkswagen in Gladstone, Oregon. The dealer found the rear passenger side brake like had ruptured due to it rubbing on the fuel filler neck shield. The sudden increase in brake line pressure caused the final failure of the brake line. The brake line was repaired under warranty. This could have been a significant life threatening situation had I been traveling at high speeds and the brake system failed (i.e. exiting an Interstate, etc.).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11583416April 16, 2024
UNKNOWN OR OTHER, ENGINE, SERVICE BRAKES
The car is making a weird sound when I break. It sounds like liquid is moving around and another sound. The central caution off in my car and the airbags too
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11582990April 15, 2024
ELECTRICAL SYSTEM, UNKNOWN OR OTHER, POWER TRAIN
VEHICLE SHUTS DOWN WHILE DRIVING. ALL ELECTRICAL TURNS OFF, DASHBOARD GOES DARK CODE READS STARTER SYSTEM FAULTY, IGNITION SWITCHED OFF, PLEASE SERVICE VEHICLE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11583095April 15, 2024
ENGINE
Car has been at the Henderson VW repair shop 30 days. Two months ago coolant light was on. Took it in and they topped it off. No paperwork. Next a 20,000 maintenance-. No alerts. Last month coolant light again. Took it in - blown head gasket at 22,000 miles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11582780April 13, 2024
FUEL/PROPULSION SYSTEM, ELECTRICAL SYSTEM, UNKNOWN OR OTHER
When driving the car, it will randomly stall, lose power or not accelerate. Sometimes the EPC light and oil light will illuminate other times it gives no warning. It shut off on the interstate while going 72mph. I have taken it to the dealership since a month after I got it and they keep telling me nothing is wrong with it. I have to get oil changes every month despite not driving it much and the gas consumption is 3tines what it should be. I’m having to fill the tank up three times a week despite going to and from work which is 9 miles from my home. I have taken it to the dealership and had to pay $1000s of dollars only for it to start having the same issues within a week
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11582508April 12, 2024
FUEL/PROPULSION SYSTEM, VISIBILITY/WIPER, ENGINE
The EPC light and Check Engine light came on while driving, major car throttling, problems with acceleration, stronger throttling occurred with more acceleration. Car was immediately towed to nearest VW dealership service. Me and my son had to stop on the expressway far from home. Problems were confirmed at inspection by VW dealership on same day of incident. No symptoms or warnings occurred of problems before incident.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11581996April 9, 2024
ELECTRICAL SYSTEM:IGNITION, ELECTRICAL SYSTEM:IGNITION:SWITCH, ELECTRICAL SYSTEM
See attached document for complaint
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11581678April 8, 2024
ELECTRICAL SYSTEM
The contact owns a 2011 Volkswagen Jetta. The contact stated while driving at various speeds, the vehicle shut off without warning. The contact initially linked the failure to a defective battery and the battery was replaced; however, the failure persisted. Upon investigation, the contact discovered NHTSA Campaign Number: 11V196000 (Electrical System) which was then linked to the failure. The manufacturer was notified of the failure and the contact was informed that the vehicle was not included in the recall. The vehicle was then taken to the dealer where it remained. The vehicle was not repaired. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11581213April 4, 2024
FUEL SYSTEM, GASOLINE
The contact’s daughter owns a 2017 Volkswagen Jetta. The contact stated that the vehicle was running rough and seized. The contact stated that his daughter smelled fuel that was leaking from the vehicle. The vehicle was towed to an independent mechanic who stated the intake valves were fouled due to the vehicle sucking air and gasoline at an incorrect ratio. The mechanic replaced the intake valves, the parts to the valve, and part of the fuel line; however, the failure persisted. The vehicle was towed to the dealer who stated that the intake valve was fouled, and the previous mechanic had not performed the repair properly. The vehicle was not repaired because the dealer wanted the contact to undo the work the previous mechanic had performed before performing the recall repair. The contact stated had not received notification of NHTSA Campaign Number: 20V648000 (Fuel System, Gasoline). The manufacturer was notified of the failure. The failure mileage was approximately 108,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11580868April 3, 2024
UNKNOWN OR OTHER
the tunk lid fills with water and gets all the tail light components and wiring wet when it rains heavy or get a car wash.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11580503April 1, 2024
UNKNOWN OR OTHER
After buying this vehicle in June 2020, and the "Emergency SOS Module" never malfunctioning once, I enrolled in VW's free "Safe and Secure" service through the myVW mobile application on March 7, 2024, and immediately received an "Emergency SOS Error" light. The vehicle manual states that the vehicle is not safe to drive and must be taken to the dealership immediately. I then called my local VW dealership asking if I could stop by since I was in the area, and the service department stated that have seen a lot of vehicles coming in with this issue lately and the car must be brought in to replace the emergency call module. Upon bringing my vehicle in, the dealership stated that there is a diagnostic charge of over $250, in addition to the cost of potentially replacing the module (which I'm reading online others have paid between $900-$1,500 for replacement. This is completely unacceptable to pass on a charge to a customer for something that is not included in the vehicle's scheduled (or unscheduled) maintenance list, as well as has nothing to do with the mechanical operation of the vehicle – in addition to posing a safety risk. I never had an issue with this module until the minute I decided to enroll in VW's free "Safe and Secure" service, at which point it seems either they have installed faulty equipment in their vehicles or have an error in their software.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11579650March 27, 2024
SERVICE BRAKES
I received a letter stating there was a ABS Control module Software. My abs lights came on. I took it to Volkswagen to have them do the recall. They said it’s the ABs control module and pump and it isn’t part of the recall. So they didn’t do any part of the recall, they just closed out the recall and she said it’s a Volkswagen problem. This was the Volkswagen service department that said this. My daughter almost wrecked the day this happened because it was raining. She is 16.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11579775March 27, 2024
FUEL/PROPULSION SYSTEM, ENGINE, VEHICLE SPEED CONTROL
WHAT HAPPENS IS MY CAR SHUT DOWN IN THE MIDDLE OF TRAFFIC AFTER ME GETTING GAS SOMETIMES AND ENGINE LIGHT APPEAR. WHEN SHUTTING DOWN A QUICK FLASH OF BATTERY LIGHT SHOWS UP, NOW ENGINE LIGHT IS ON LONGER AND THE CAR POWER JUST SHUT EVERYTHING DOWN AS IF THE BATTERY IS DEAD NOTHING WORK BUT WITH A JUMP I WAS ABLE TO MOVE CAR AND WHEN I CUT IT OFF IT SHUT DOWN AGAIN THIS BEEN GOIN ON FOR ABOUT 1 MONTH ADVANCE AUTO TEST IT AND SAID IT HAD SOMETHING TO DO WITH MY FUEL PUMP DON'T REMEMBER THE CODE BUT ENGINE KEEP COMING ON VERY OFTEN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11579349March 25, 2024
SERVICE BRAKES, HYDRAULIC, ELECTRONIC STABILITY CONTROL (ESC)
The contact owns a 2009 Volkswagen Jetta. The contact stated that while driving at an undisclosed speed, the brake pedal was depressed, and the brake pads made grinding sounds. The brake pedal went to the floorboard, but the vehicle failed to stop immediately. The ABS, traction control, and brake warning lights were illuminated. Additionally, the speedometer was inoperable. The vehicle was taken to an independent mechanic, who related the failure to NHTSA Campaign Number: 16V913000 (Service Brakes, Hydraulic, Electronic Stability Control) which was associated with the VIN. The vehicle was then taken to the dealer, who performed the recall repair under NHTSA Campaign Number: 16V913000 (Service Brakes, Hydraulic, Electronic Stability Control) by updating the ABS control module software; however, the failure recurred. The dealer informed the contact that the ABS module required replacement but that the part was on backorder. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 182,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11579350March 25, 2024
AIR BAGS
The contact owned a 2014 Volkswagen Jetta. The contact stated that the son was driving at 46-47 MPH and turning left when another vehicle driving at 65-70 MPH crashed into the entire driver's side of the vehicle causing the vehicle to spin approximately 3 - 4 times before coming to a stop in the middle of the road. No air bags had deployed. The vehicle was towed and deemed totaled by the insurance company. A police report was filed. The driver had received injuries to their right leg, however, no medical attention was sought. The dealer had not been contacted. The manufacturer was not made aware of the failure. The failure mileage was unknown.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11579033March 23, 2024
ELECTRICAL SYSTEM:IGNITION:ANTI-THEFT:CONTROL MODULE
The SOS emergency that is supposed to work when you press the button or if your car is stolen the module failed and on months of back order
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11579040March 23, 2024
SERVICE BRAKES
I replaced the rear brakes on this vehicle at 16,000 miles due to them prematurely wearing out and the were covered under an extended warranty due to known issue. I took the vehicle in for an oil change at 28,871 miles and was told the rear brakes were down to 2mm and needed to be changed as well as the rotors. This is only 12,000 miles since the last rear brake change and when I had the brake pads inspected at 23,000 miles they were fine. It appears there is a major defect in the rear brakes of the VW jetta since the front brake pads are fine. I was charged $522 after a discount to have the brakes and rotors replaced. I don't think it is reasonable for a car with only 28,871 miles to have already had to change the rear brake pads twice and the rotors at all.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11578711March 21, 2024
ELECTRICAL SYSTEM, POWER TRAIN, ENGINE
There is an open recall on 2013 Volkswagen Jetta hybrid for known electrical and power train issues. My car was purchased last year and kept up on in maintenance . I have had it in the shop multiple times for checks due to the lights on my dashboard all going off. Nothing was found until recently the hybrid and engine light turned on out of no where and the cause was the clutch failing which is one of the known recalls. My VIN Isn’t listed under this recall and I have been in contact with Volkswagen and they are refusing to help even thought it’s a known issue with this years make and model. The car is unsafe to drive and could likely result in an accident due to the behavior of the car from these issues. The car will randomly buck when driving and when coming to a complete stop and trying to accelerate it will buck as well. I did add the open recalls on this car that are alike to my issues. There are also 4 other open recalls on this years make and model. I don’t have an exact date when the issues start I could look through my paper work but I put down 11/11 as they have been happening for awhile now
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11577941March 18, 2024
POWER TRAIN
The contact owns a 2019 Volkswagen Jetta. The contact stated that while attempting to park the vehicle in a handicapped parking space, the vehicle failed to stop despite the contact's foot firmly depressed on the brake pedal. As the vehicle continued to move forward with the contact's foot depressed to the floorboard, the vehicle drove over the parking barrier, knocked over the handicapped post, and entered the sidewalk. The vehicle eventually decelerated and the contact managed to shift the vehicle into reverse(R) and regain control of the vehicle. The contact was uncertain if any warning lights appeared on the instrument panel during the failure. Despite the property damage and emotional distress suffered by both the contact and the passenger, no injuries were reported and no immediate medical attention was needed. A police report was not filed and the air bags did not deploy as a result of the failure. The incident was reported to the store manager. The contact was able to drive the vehicle back home without incident. The manufacturer nor the dealer had been notified of the failure. The vehicle had yet to be diagnosed or serviced. The failure mileage was approximately 66,000.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0

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