Volkswagen Jetta Complaints

10,351 consumer complaints on file.

#11566961January 22, 2024
ELECTRICAL SYSTEM, ENGINE
when getting into the car the ignition switch failed to start 8 times. This happens every time I enter the vehicle where I live which is a cold climate. The recall is suspected only to affect the car in hotter climates but my car has been affected in the cold. It stalled while I was driving as well and I was able to turn the car back on. On the screen, it said failed transmission. This recall has been mailed to me 5 months ago and is still not yet fixed. I have been paying for my car on time monthly and am struggling to drive my car to the ignition switch failing. The car stalling did not hurt me and luckily no one was behind me. volkswagen has recognized the issue and sent out a recall in the mail but It's taking so long to fix and was not supposed to stall like this. the warning light was that there was failed transmission. my car has been inspected by Fitzgerald and they are unable to do anything about it because there is no remedy for the issue at the moment.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11566906January 22, 2024
VEHICLE SPEED CONTROL, EXTERIOR LIGHTING, ELECTRICAL SYSTEM
This vehicle has a "digital cockpit" without traditional analog gauges. It completely shut down on me while driving on the freeway, leaving me without a speedometer, and a red caution "do not drive" warning indicator. I have a video of this incident captured by my partner that I can share, as well as a static image, which I attach therein. Prior to this incident, it repeatedly shut down while driving, but in those cases would come back up in 5 to 10 seconds. This may have been a computer "crash" as it came back up with 0 on the trip odometers. The dealer seemingly fixed this problem with a reset process described in a TSB. In the most recent incident, the display never came back online, and I was unable to safely continue driving. There are also random issues with this display locking into "night" mode during the day, usually after backing out of a dark garage or going through a tunnel, which leaves the display impossible to read in bright sun. The only fix when this happens is to pull over, turn the car off, wait 5 minutes, and resume driving.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11566433January 19, 2024
STRUCTURE:BODY
Please attach this to the previous submission: 11565729 The dealer described it a "hole" where the seam sealer was skipped during production. If they warranty rust holes, why not manufacturing error holes? 12 year rust through warranty. Page 11. Coverage This limited warranty covers any repair or replacement of body sheet metal panels that have been perforated by rust from the inside out. Where to go for warranty service: This limited warranty will be honored by any authorized Volkswagen dealer in the United States, including its territories. If your Volkswagen model is brought to an authorized Volkswagen dealer outside the United States, including its territories, this limited warranty will not apply. Defects in material or workmanship will be corrected under the terms of the warranty for new Volkswagen vehicles in effect in that country (except Canada). When the warranty period begins: The limited warranty period begins on the date the vehicle is delivered to either the original purchaser or the original lessee. This Limited Warranty Against Corrosion Perforation is automatically transferred without cost if the ownership of the vehicle changes within the warranty period. Free-of-charge repair Repairs under this limited warranty are made free of charge. An authorized Volkswagen dealer will repair the defective part or replace it with a new or remanufactured genuine Volkswagen part.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11566542January 19, 2024
ENGINE
The contact owns a 2023 Volkswagen Jetta. The contact stated while driving 35 MPH in traffic, the vehicle lost motive power and shut off. The contact was able to steer into a parking space. Several unknown warning lights were illuminated. The vehicle failed to restart. The vehicle was towed to the local dealer, where it was diagnosed that the cam magnet needed to be replaced. The mechanic informed the contact that an expert would be contacted for assistance with repairing the vehicle. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 2,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11565919January 17, 2024
POWER TRAIN
This is a common problem with the 2013 vw hybrid Jetta. The dealership charged me $300 and told me I needed to just replace my transmission because the mechtronic unit has cracks in it. No mention of a recall. Here is a description of my issue (found online), to the letter: Hairline cracks can develop within the transmission electronic gearbox (mechatronic unit), causing an internal transmission oil leak and a decrease in oil pressure. This can cause the clutch to fail to engage, resulting in a sudden loss of drive power, increasing the risk of a crash.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11566114January 17, 2024
AIR BAGS, STEERING
Volkswagen Jetta NAR trouble code B116829 Volkswagen Jetta NAR trouble code 00778 Volkswagen Jetta NAR trouble code P1698 Car codes triggered after servicing in VW dealership.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11565729January 16, 2024
STRUCTURE:BODY
[XXX] 10 year old VW Jetta that was always in the garage until last year when we moved. Now have a nauseating mildew smell throughout the interior. Finally found water under the front carpet. Then found this VW Tech Tip (above). Apparently a known manufacturing issue: "seam sealer Skip" is how they refer to it. Now it's out of warranty with only 52,000 mi and is an unsafe mildew/mold trap. The dealer says it may be $3,000 to fix. Removed driver side front fender, the entire interior and sent the carpet and padding to be ozoned. See pic. Most seam sealer around hinges and A pillar are all painted the body color. This pic shows where it was "skipped" during the build. The dealer repaired the driver side last week without painting (why it's black). Then they strangely stated that they'd like to remove the passenger side fender as well to look for "more holes". They know what's going on. This is a well-known problem. VW customer service said they won't offer any assistance since it's out of warranty. I did own it while under warranty, but never noticed since it was garaged. Do I have any recourse since it's an admitted manufacturing problem? Thanks for your consideration. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11565822January 16, 2024
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
There has been a recall out on my vehicle for the past 6 months. Previous to this recall being announced by Volkswagen I had issues with my vehicle starting, the dealership determined it was the ignition switch and replaced it out of my pocket. Since this recall being out I have noticed the same issue starting to come back. I have been in person to my local dealership and spoken to many managers as well as waited HOURS trying to contact VW Corporate. I have exhausted all ends and ultimately VW has put me into a position where my vehicle is no a reliable car to drive on day to day life having responsibilities. They have stated that I can have the current issue fixed (the recall) but it will be replaced with the same part and come out of my pocket as well as saying that I will run into this issue again until VW Corporate has come out with a solution and so far it has taken 6 months. I have waited patiently, as we all know, as time goes on the issue is progressing. My local dealership keeps trying to get me to trade in my vehicle but I should not have to take more money out of my pocket when this is a RECALL to begin with.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11565867January 16, 2024
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
Manufacture hasn’t come up with repairs my car turns off complete while driving. I haven’t been able to drive it because I’m scared of being or cause an accident please help
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11565688January 16, 2024
ENGINE
bought this car brand new and after couple of days when I get on highway and trying to give gas the car started shaking vigorously and lost engine power. check engine light came on. pulled over to the shoulder and turned off the car. after a minute started the car and it's working fine. took it to dealer next day and they said there was codes for cylinders 1 & 3 misfire, but they can't reproduce the problem when they drove it. so, can't do anything. after a year (car is only used for local driving) while I was driving on highway from a game when I am giving gas to pass vehicles, I could feel shaking from engine like its misfiring and check engine started flashing. but when I took leg off the pedal and give gas slowly its working fine and engine light went off. only 7k miles on the car and engine has misfiring issue creating loss of power which is a safety concern on highways. other owners report similar issues.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11565040January 12, 2024
POWER TRAIN, SERVICE BRAKES, HYDRAULIC
The contact owns a 2014 Volkswagen Jetta Hybrid. The contact stated that while his sister was driving from a complete stop, the vehicle lost motive power. The contact was unaware if there were any warning lights illuminated. The contact's sister was able to push the vehicle to the side of the road. The vehicle was towed to the residence. The contact stated that he connected an OBD reader to the vehicle and retrieved diagnostic trouble codes related to the transmission and hydraulic pump play protection failure. The dealer was notified of the failure and informed the contact that the vehicle needed to be diagnosed to determine if it could be covered under Volkswagen Campaign Number: 34J6(Mechatronic Accumulator Housing). The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and informed the contact that the vehicle was not covered under Volkswagen Campaign Number: 34J6. The failure mileage was approximately 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11565181January 12, 2024
ELECTRICAL SYSTEM
The contact owns a 2019 Volkswagen Jetta. The contact received notification of NHTSA Campaign Number: 23V604000 (Electrical System) however, the part to do the recall repair was not yet available. The contact stated the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11564842January 11, 2024
SERVICE BRAKES, HYDRAULIC, ELECTRONIC STABILITY CONTROL (ESC)
The contact owns a 2010 Volkswagen Jetta. The contact stated that after starting the vehicle, the brake light, ABS, and Electronic Stability Control warning lights remained illuminated. The cause of the failure was not yet determined. The local dealer and manufacturer were contacted regarding the failure. The contact was informed that the VIN was not included in the NHTSA Campaign Number: 16V913000 (Service Brakes, Hydraulic, Electronic Stability Control). The contact indicated that the vehicle had experienced the failure listed in the recall. The failure mileage was 260,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11564921January 11, 2024
ELECTRICAL SYSTEM:IGNITION
The contact owns a 2015 Volkswagen Jetta. The contact stated that while driving at various speeds, the vehicle lost motive power and shutoff. The failure also occurred while driving on a busy highway. After the failure had occurred, the vehicle was restarted and operated normally. The vehicle was taken to the local dealer who diagnosed the engine misfire was caused by a faulty ignition coil and ignition lead. The ignition coil and lead were replaced, and the vehicle was repaired. The manufacturer was notified of the failure. The failure mileage was 53,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11564985January 11, 2024
POWER TRAIN:CLUTCH ASSEMBLY
HYDRAULIC FLUID FOR CLUTCH ACTUATOR LEAKING AT CONNECTION FROM REAR MAIN SEAL TO ELECTRIC DRIVE MOTOR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11564215January 8, 2024
ELECTRICAL SYSTEM
The contact owns a 2019 Volkswagen Jetta. The contact received notification of NHTSA Campaign Number: 23V604000 (Electrical System) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11563878January 6, 2024
VISIBILITY/WIPER, UNKNOWN OR OTHER
Visibility was impaired when defroster failed to clear windshield and heater was not working on 12/16/2022. I took vehicle to Hayward Volkswagen on 04/04/2023 and was told heater core needs to be replaced. This is a known problem to Volkswagen; there's a warranty recall on the 2014 Passatt with the same heater core. I have found numerous complaints on line with the same Jetta heater complaint. The 2014 Jetta i own has approximately 88,000 miles, mechanically sound car which i am unable to drive in winter months. Feeling frustrated, I did contact VW "helpline" on 01/05/2024, they were no help, not even to negotiate price.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11563924January 6, 2024
POWER TRAIN, ENGINE, STEERING
I remember having my keys in my hand and my car was slowly reversing out the driveway. I panicked, i was stomping on my brakes for a while jerking back and it took me about 2 minutes to finally get the key back in and try to put in park again. I went to a shop the following weekend because all the jerking and jabbing to get my key back in seems to have caused my ignition switch to misfire or whatever the word he (mechanic) used, so now i cannot take my key out like a regular person, I have to flick my key a certain way out anytime i want to turn my car off.(even mechanics have a hard time taking it out. I was also given a qr code to scan and was brought the this exact recall of the situation with my car. I now have my engine light on and [XXX] gave me the fault code for my map sensor. I’m not sure if the two are related but this was following the incident. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11563762January 5, 2024
ENGINE
There is an issue with the amount of engine oil used. It is burned up at a rapid pace. This has caused my car to malfunction (EPC light turns on). This happened to me driving on the highway it put myself and my passengers in danger as the car would slow down and jerk abruptly. My car has been inspected by a VW dealership. They found no issue on it. However, when taking it to an independent VW mechanic shop, I was informed this is a common issue in this car. They engine oil burns drastically. This has caused me to spend a significant amount of money to replenish the oil level every week. My current situation is using about 3 quartz of oil every 1500 miles! Otherwise, my car will run with no oil which could lead to permanent engine problems and dangerous driving conditions. The low oil warning goes off almost all the time. I was quoted a repair cost from an independent shop of more than $3,000 to fix this well known issue by reconstructing parts of the car to mirror newer models for which VW fixed this problem. This indicates to me VW is aware of this factory defect. Moreover, tons of people are reporting this issue online. I recall is in order.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11563162January 2, 2024
STRUCTURE:BODY
I was driving and out of no where l.the sunroof exploded . We didn't hit anything or nothing hit us it was crazy
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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