Volkswagen Jetta Complaints

10,351 consumer complaints on file.

#11588868May 15, 2024
SUSPENSION
Making loud noises when turning and steering wheel shakes really bad
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11588967May 15, 2024
ELECTRICAL SYSTEM
The incident occurred twice the first time the car stopped in the intersection and a notice came up with ignition failure; start vehicle engine: have vehicle serviced. All the electrical systems shut down except for the radio. No lights, monitor, turn signals, everything shut off except the engine kept running. I changed all the spark plugs but that did not solve the problem. When it gets really hot here in Vegas the cars ignition just fails. They have recalled 47,000 of these 2019 Jetta's for this problem but not mine. They want me to dish out money for something that is obviously their problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11588253May 11, 2024
UNKNOWN OR OTHER
Mid-drive, the vehicle gave me a "check starter system" warning, a known 2020 VW Jetta issue. However, my car has not gotten a recall message yet. The message also disappeared again after I turned off the car for 10 minutes and started it again.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11587771May 9, 2024
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
I am continually have issue with my headlights bi-xenon ds3 bulbs going out. I have replaced the ballast and the bulb w oem parts and the issue continues. My day runner LED lights work on the passenger side but the HID bulb does not work. I have no low beam. Everything else works. Same issue on drivers side until I replaced the entire housing unit. Regardless both lights DO NOT REFLECT IN DISTANCE making it EXTREMELY HARD TO SEE AT NIGHT forcing me to have to drive w my fog lights on just to see.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11587738May 8, 2024
ENGINE
What component or system failed or malfunctioned, and is it available for inspection upon request? The engine stalls intermittently while driving as listed in a recall for 2011 VW Jettas. How was your safety or the safety of others put at risk? I was at risk of an accident when the car stalls while driving on the road and on the highway. Has the problem been reproduced or confirmed by a dealer or independent service center? Yes, the Ontario Volkswagen dealership has been able to see the car intermittently stalling while being serviced. I took the car to the Volkswagen dealership and asked them to contact corporate for a solution to the problem. They replaced 2 sensors and the problem still persists. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? No warning lights or messages appear prior to engine stalling.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11587353May 7, 2024
POWER TRAIN
I am writing this complaint in recognition of the 34J6 recall for the 2013 - 2015 VW Jetta Hybrid. The vehicle has only 62K miles on it and the transmission suddenly failed. The vehicle was parked at an ice cream shop and after entering it to drive away, it would not move and a wrench came up on the dashboard. It was then towed to a VW dealer and they quoted approximately $20,000 for a new transmission. VW dealer also said this vehicle was not covered under the 34J6 recall, though the failure symptoms are exactly as outline in the NHTSA's repair and recall document. We also contacted VW corporate and they told me to request good will through the dealer. They offered to then fix the car for $11,000. That price is also ridiculous. We denied paying those costs and towed the car to a private residence where it is sitting in the garage. The VW dealer charged us $205.36 for diagnostics. Safety was put at risk, as the transmission suddenly failed without warning and could have caused a serious incident. I am writing this on behalf of a family member who owns the vehicle and I am taking care this vehicle's issues. I found multiple complaints of dealers doing this to customers, so I decided to file a complaint with the NHTSA. The recall should be expanded to all vehicles, there are only 7,000+ units, this is nothing for VW Ag. The only warning light that came up was a yellow wrench.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11587554May 7, 2024
POWER TRAIN
Timing chain went bad. Car only has 70k miles on it. Auto shop said there should be a recall because so many of this model car have this issue. It’s a very expensive repair. My son is still making payments on the car and now has to pay $3400 to replace the timing belt. He was told that if he kept driving it the motor would be damaged. He loves the car but this is very disappointing of VW.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11587556May 7, 2024
POWER TRAIN, ENGINE
The transmission failed due to mechatronics failure without warning
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11586964May 4, 2024
AIR BAGS, SERVICE BRAKES, ELECTRICAL SYSTEM
Air bag light came on showing both driver and passenger airbags off without having any collision then pulled into gas station, car was fine pumped gas and tried to start vehicle and couldn't turn key further than interior lights. Was locked in ignition. Also had all brake pads and rotors replaced 1.5 years ago, now service center says they need replaced again already. Diagnostics from VW shoe ignition switch lock cylinder malfunction needs replaced.there are recalls for the airbags and ignition switch cylinder and brakes for my exact year, month,make and model(11 recalls) but shows 0 recalls under vin. Vw wants to charge me $1,200 to fix what should be free under recalls.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11586442May 1, 2024
POWER TRAIN
The contact owns a 2014 Volkswagen Jetta Hybrid. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. The contact took the vehicle to an independent mechanic where it was diagnosed with transmission failure and the contact was advised to take the vehicle to a dealer. The dealer confirmed the transmission failure. The manufacturer was not made aware of the failure. The vehicle was not repaired. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11586466May 1, 2024
UNKNOWN OR OTHER
Vehicle's sunroof spontaneously shattered while driving, raining down thousands of shards of glass. There was a loud bang, it sounded like a firecracker went off. I was not behind another vehicle and was going 55-60 mph. Another issue that this brought up was that after I had pulled off and assessed what happened, I wasn't initially able to buckle my seat belt due to glass in the receptacle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11585481April 26, 2024
FUEL/PROPULSION SYSTEM
Check engine light is on. When it’s checked it says a fuel emissions leak. Code is cleared and then turns back on a month later.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11585227April 25, 2024
SEAT BELTS:FRONT:BUCKLE ASSEMBLY
The contact owns a 2017 Volkswagen Jetta. The contact stated that the seat belt failed to securely buckle. The seat belt warning light was illuminated. There was an abnormal beeping sound detected. The vehicle was taken to the local dealer, who informed the contact that the seat belt buckle needed to be replaced. The vehicle was repaired. The manufacturer was contacted and informed the contact that there was no recall or warranty coverage on the vehicle. No additional assistance was provided. The failure mileage was approximately 41,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11585277April 25, 2024
FUEL SYSTEM, GASOLINE
The contact owns a 2019 Volkswagen Jetta. The contact received notification of NHTSA Campaign Number: 24V110000 (Fuel System, Gasoline) however, the part to do the recall repair was not yet available. The contact stated while driving at various speeds, the contact smelled a strong gasoline odor inside the vehicle. An unknown local dealer was contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 30,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11584650April 23, 2024
UNKNOWN OR OTHER
I know there is a Shift Lever Micro Switch Recall for the Volkswagen Jetta up to the year 2018. My car is the 2019 model and I am getting the error message for this issue. Can the recall be expanded to include the 2019 model? For now, I am setting my parking brake to keep my car from possibly rolling when I park.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11584364April 21, 2024
STEERING
The steering lock has miraculously failed and several other individuals have made this complaint. VW advised this is a known issue but has not issued a recall to have this fixed. Instead, we are forced to pay thousands to fix their mistake when it came to manufacturing
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11583982April 19, 2024
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
The contact owns a 2019 Volkswagen Jetta. The contact stated while driving 35 – 45 MPH, the instrument cluster went blank, and the “Safety System Failure - Stop Vehicle” message was displayed. The contact stated that the A/C, radio, and hazard lights became inoperable. The contact pulled over and stopped the vehicle. After five minutes, the vehicle was restarted. The vehicle was taken to the local dealer, where it was diagnosed that the ignition switch had failed and needed to be replaced. The vehicle was not repaired. The contact stated that the failure was related to NHTSA Campaign Number: 23V604000 (Electrical System). The manufacturer was informed about the failure. The failure mileage was approximately 72,413.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11584120April 19, 2024
FUEL/PROPULSION SYSTEM
Fuel rail bolts loosened, causing damage to the fuel rail, as well as fuel injector seals, resulting in leaking fuel in the engine bay.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11584078April 19, 2024
SERVICE BRAKES
The right rear brake disk and inner pad wore out prematurely. Only the inside of the brake disk and pad were worn, metal to metal. ALL other brake disks and brake pads were "normal" for a car with 22,000 miles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11583770April 18, 2024
SUSPENSION
Rear coil spring broke while driving about 50 mph in a straight line. A loud bang was heard in the rear of the car. This was confirmed by the dealer during an oil change. I see that this was a recall for other 2019 VW Jetta models.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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