Volkswagen Jetta Complaints

10,351 consumer complaints on file.

#10476504September 19, 2012
ENGINE AND ENGINE COOLING, FUEL SYSTEM, DIESEL
DRIVING 55MPH CAR BEGAN LOOSING POWER CHECK ENGINE AND GLOW LIGHT INDICATOR LIGHTS CAM ON IMMEDIATELY. ONCE ARRIVED HOME WE VERIFIED THE CAR COMPUTER IT RETURNED THAT THERE WAS LOW PRESSURE IN FUEL LINE AND THAT THE CATALYTIC CONVERTER WAS FAILING. WE HAD CAR TOWED TO NEAREST DEALERSHIP. AFTER 4 DAYS DEALER STATED FUEL HAD TRACES OF GASOLINE, THIS IS NOT POSSIBLE I HAVE NEVER PUT GAS IN MY DIESEL CAR. I IMMEDIATELY BEGAN MAKING PHONE CALLS AND THE FUEL COMPANIES WHERE FUEL PURCHASED FOR LAST 5 FUELINGS WHERE REQUESTED. LAST PURCHASE FROM SHEETZ HAGERSTOWN I NOTIFIED THEM WHAT DEALERSHIP WAS PROPOSING THE CORPORATE OFFICE IMMEDIATELY CONTACTED THE DEALERSHIP 'SHARRETTS' AND REQUESTED PROOF OF THEIR BLAME. ONCE I HAVE MADE CONTACT TO SHEETZ AND SHELL THEY INTURN CALL DEALERSHIP THE DEALER STATED THAT THERE WAS METAL SHAVINGS NOTED IN ADDITION TO THE FUELRAIL SYSTEM FAILURE. ON THIRD CALL TODAY THEY WERE NOT SURE IT WAS COVERED AND A FUEL TEST WAS BEING SENT OUT FOR OFFICIAL TESTING TO DETERMINE THE PRESENCE OF GASOLINE CONTAMINATION. AFTER I THREATENED A LAWYER THEY STATE WILL CALL CORPORATE FOR DIRECTION AND HAVE REP REVIEW. VW HAS CONTINUOUSLY LIED TO MANY OWNERS THAT THE DIESEL WAS CONTAMINATED WHEN IN FACT IT IS NOT, THIS SHOULD NOT BE ALLOWED MY CAR IS ONLY 1 YEAR OLD PURCHASED NEW WITH ONLY 4 MILES ON IT I HAVE MADE ALL THE SCHEDULED MAINTENANCE CHECKS AND HAD 3 RECALLS FIXED WITHIN 7 MONTHS OF OWNERSHIP. I DEMAND AN INVESTIGATION AND AN EXTENDED WARRANTY ON THESE DIESEL MOTORS THIS IS NOT FAIR TO THE CONSUMER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10475788September 18, 2012
VISIBILITY:SUN/MOON ROOF ASSEMBLY, STRUCTURE, SEATS
LAST YEAR I WAS DRIVING HOME FROM SCHOOL ONE NIGHT IT WAS COLD OUT SO I TURNED ON MY HEATED SEAT. MY SEAT STARTED TO GET VERY HOT IN AN ISOLATED AREA SO I TURNED IT REMEMBERING THE RECALL I RECEIVED IN THE MAIL. THE RECALL STATED THAT THE HEATING ELEMENT IN THE SEAT COULD BE FAULTY AND THE SEAT COULD CATCH FIRE. I CALLED MY DEALERSHIP AND THEY EXPRESSED TO ME THAT THE RECALL WAS EXPIRED! WHAT HOW COULD SOME THING THAT COULD CAUSE INJURY HAVE AN EXPIRATION DATE? WELL AFTER THAT I NO LONGER USED THE SEAT BUT ONE DAY MY SON WHO WANTED THE CAR TO BE WARM FOR HIS MOTHER STARTED IT AND TURNED ON BOTH HEATED SEATS BY THE TIME I WENT OUT TO THE CAR IT WAS FILLED WITH SMOKE AND A HOLE BURNED THROUGH MY SEAT. ANOTHER ISSUE I HAVE IS I GOT A RECALL ON MY SUN ROOF SAYING IT CAUSES THE DRIVERS SIDE BACK AND FRONT FLOOR TO FLOOD. WHEN IT DID I TOOK IT IN TO MY DEALER THEY "FIXED IT", WELL LAST WEEK IT POURED TERRIBLE THE NEXT DAY I WENT OUT TO MY VEHICLE TO FIND 4 INCHES OF WATER ON THE FLOOR OF MY DRIVERS SIDE BACK SEAT. TODAY 09/18/2012 I TOOK IT IN TO MY DEALER TO BE REPAIRED AND THEY WANTED TO CHARGE ME $100 FOR DIAGNOSTIC FEE. THIS IS OUTRAGEOUS I HAVE A CHILD AND TO HAVE WATER SIT IN BETWEEN THE METAL OF THE CAR FLOOR AND THE CARPET I AM DISGUSTED!!! IT SMELLS SO BAD I HAD TO SPRINKLE BAKING SODA ON THE FLOOR TO KEEP THE SMELL AT BAY. THE WATER IS STILL SQUISHING BETWEEN THE CARPET AND THE METAL AND IT IS SUPPOSED TO STORM AGAIN TODAY!!! I AM COMPLETELY FED UP WITH VOLKSWAGEN! *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10475899September 18, 2012
SERVICE BRAKES
BRAKE LIGHT STARTED TO FLASH EVERY ONCE IN A WHILE. BROUGHT MY CAR INTO THE DEALER AND THE MASTER CYLINDER WAS LEAKING INTO THE VACUUM CHAMBER. NO LEAKS ON THE GROUND AS THE LEAK WAS CONTAINED IN THE VACUUM CHAMBER - I WAS SLOWLY RUNNING OUT OF BRAKE FLUID. THE DEALER FOUND THE SEALING SURFACE OF THE MASTER CYLINDER WAS NOT SMOOTH - THEY FIGURED IT WAS LEAKING FROM NEW. SHOP REPLACED MASTER CYLINDER AND VACUUM CHAMBER UNDER WARRANTY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10475900September 18, 2012
FUEL SYSTEM, DIESEL
VEHICLE STALLED AND WOULD NOT RESTART WHILE WAITING IN THE LEFT TURN LANE OF EUCLID AVE IN BAY CITY, MICHIGAN. VEHICLE WAS TOWED TO THELEN VW SERVICE 0.5 MILES AWAY. I WAS ALLOWED TO REMOVE PERSONAL ITEMS WHILE TECH WAS INVESTIGATING. HE SHOWED ME THE FILTER AND THERE WAS A LITTLE BIT OF METAL SHAVINGS. HE THEN OPENED A PORT ON THE PUMP AND FOUND A LOT OF METAL SHAVINGS. THE TECH THEN SAID THE PUMP FAILED AND THE ENTIRE FUEL SYSTEM WOULD NEED TO BE REPLACED. THE SERVICE REP SAID HE WOULD TALK TO VW TO SEE WHAT NEEDS TO BE DONE NEXT. THIS INFORMATION IS ALL I KNOW AS OF THE END OF THE DAY ON 9/18/2012. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10475595September 17, 2012
AIR BAGS
TL* THE CONTACT OWNS A 2010 VOLKSWAGEN JETTA. THE CONTACT STATED THAT WHILE DRIVING 3 MPH, ANOTHER VEHICLE TRAVELING 40 MPH CRASHED INTO THE FRONT PASSENGER SIDE OF THE CONTACT'S VEHICLE. THE CONTACT'S VEHICLE SPUN UNCONTROLLABLY AND WAS TURNED AROUND WHERE THE SECOND VEHICLE CRASHED INTO THE CONTACT'S VEHICLE AGAIN ON THE FRONT DRIVER SIDE DOOR. THE AIR BAGS FAILED TO DEPLOY. THE VEHICLE WAS DESTROYED. THE FAILURE AND CURRENT MILEAGES WERE 23,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10475719September 17, 2012
STRUCTURE, VISIBILITY/WIPER
THE HEADLINER IS PULLING AWAY FROM THE REAR PILLARS. BEING THE PRIMARY DRIVER OF THE VEHICLE I DO NOT SPEND TIME IN THE BACK SEAT. MY DAUGHTER IS CURRENTLY LEARNING TO DRIVE SO ON A RECENT ERRAND I WAS SITTING IN THE BACK SEAT AND LOOKED UP TO SEE THE HEADLINER COMPLETELY PULLING AWAY AND COMING DOWN FROM THE ROOF OF THE CAR AND DOME LIGHT. WHEN I GOT BACK HOME, I DID SOME INTERNET RESEARCH AND FOUND A MULTITUDE OF WEBSITES, FORUMS, ETC. WITH PEOPLE EXPERIENCING THE SAME ISSUE. HERE ARE JUST A FEW OF THE ADDRESSES THAT I FOUND: HTTP://WWW.CARCOMPLAINTS.COM/VOLKSWAGEN/JETTA/2006/ACCESSORIES-INTERIOR/HEADLINER_SEPARATING_FROM_CEILING.SHTML HTTP://RICH-BLOG.BLOGSPOT.COM/2010/10/2006-VOLKSWAGEN-JETTA-TDI-HEADLINER-PROBLEMS.HTML HTTP://FORUMS.VOLKSWAGENVORTEX.COM/SHOWTHREAD.PHP?5104886-SAGGING-FALLING-HEADLINER-WARRANTY-SUCCESS-STORIES-PLEASE HTTP://WWW.CARS-GUIDE.COM/VOLKSWAGEN-FORUM/2006-VOLKSWAGEN-JETTA-HEADLINER-T4941.HTML ADDITIONALLY, I PERSONALLY KNOW ANOTHER 2006 JETTA OWNER IN SCHENECTADY, NY WITH THE EXACT SAME ISSUE. AS THE HEADLINER FALLS, IT IS CREATING A VISUAL DISTRACTION AS WELL AS IMPAIRING MY FIELD OF VISION TO THE REAR OF THE VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10475718September 17, 2012
FUEL/PROPULSION SYSTEM
STOPPED AND FILLED UP VEHICLE WITH DIESEL FUEL AROUND 5 PM 9/16/12. DROVE APPROXIMATELY 10.2 MILES AND THE VEHICLE ENGINE STOPPED. EXACTLY AT THAT MOMENT, THE WARNING 'CHECK ENGINE NOW' INDICATOR PHRASE WAS DISPLAYED IN THE DISPLAY PANEL. IT STAYED ON FOR A FEW SECONDS, AND THEN TURNED OFF, AND THERE WERE NO INDICATOR LIGHTS ON AT ALL THAT WOULD INDICATE LOW OIL PRESSURE OR FUEL OR ANY OTHER SYMPTOM. WE HAD ENOUGH MOMENT TO ROLL TO THE SHOULDER OF THE ROAD TO GET OUT OF THE WAY OF TRAFFIC. ELECTRIC WAS WORKING AS WE WERE ABLE TO ROLL DOWN THE WINDOWS OF THE CAR, THE RADIO WAS ON. PUT THE CAR IN PARK AND TRIED STARTING THE ENGINE. IT WOULD CRANK OVER, BUT NEVER CATCH. EVEN THOUGH WE HAD JUST PUT IN 13.5 GALLONS OF FUEL, THE CAR BEHAVED AS THOUGH IT WERE OUT OF FUEL. I CHECKED THE RECEIPT TO VERIFY DIESEL WAS PUT INTO THE CAR. I ALSO CALLED THE CHEVRON STATION WHERE I PURCHASED THE FUEL TO ASK IF THERE HAD BEEN A MISTAKE OR IF THEY'D HAD OTHER REPORTS OF BAD DIESEL FROM THEIR STATION. THE OWNER OF THE STATION CALLED ME BACK AND LET ME KNOW THAT HE RAN LAB TESTS TO DETERMINE WHETHER OR NOT THEIR WAS CONTAMINATION IN THE FUEL LINES (EITHER FROM GASOLINE OR FROM WATER), AND HE SAID THERE HAD NOT BEEN. CALLED THE VOLKSWAGEN ROADSIDE ASSISTANCE AND THEY SENT OUT A TOW TRUCK TO COLLECT THE CAR AND TAKE IT BACK TO THE DEALERSHIP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10475253September 13, 2012
FUEL SYSTEM, DIESEL
I WAS DOING MY 20K SERVICE (DIESEL FUEL FILTER). WHEN I OPENED THE FUEL FILTER HOUSING I FOUND METAL SHAVINGS IN, AND ON TOP OF THE FUEL FILTER CARTRIDGE. I HAD THE CAR TOWED RIGHT TO A VW DEALERSHIP KNOWING THAT THERE IS A MAJOR ISSUE, AND ONGOING INVESTIGATION WITH THE NHTSA ON HPFP FAILURES. VW AGREED THAT THEY SAW METAL IN THE FUEL AND ON THE FILTER, AND PROCEEDED TO TELL ME THAT THIS WAS "NOT ABNORMAL". THAT EVERY TDI CAR THEY SERVICE HAS METAL BITS IN THE FILTER. I AM A ASE MASTER TECH IN A HIGH VOLUME LOCAL REPAIR SHOP THAT DEALS IN A VERY HIGH VOLUME OF DIESEL REPAIR SERVICE. METAL IN FUEL IS NOT NORMAL. THERE IS ONLY ONE PLACE FOR THE METAL TO COME FROM, AND THAT IS THE HPFP. VW PUT A NEW FILTER IN THE CAR AND SENT ME ON MY WAY. I GUESS I HAVE TO WAIT FOR THE CAR TO STOP DEAD IN TRAFFIC AND NOT RESTART TO DO ANYTHING ABOUT IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10475176September 12, 2012
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2007 VOLKSWAGEN JETTA. THE CONTACT STATED THAT THE INTERIOR AND EXTERIOR LIGHTS WERE ILLUMINATING ON AND OFF SPORADICALLY. IN ADDITION, THE SUN-ROOF WOULD OPEN INDEPENDENTLY. THE DEALER WAS NOTIFIED OF THE FAILURE HOWEVER, THE VEHICLE WAS NEITHER DIAGNOSED FOR THE FAILURE OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 68,000 AND THE CURRENT MILEAGE WAS 69,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10475178September 12, 2012
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2007 VOLKSWAGEN JETTA. THE CONTACT STATED THAT WHILE DRIVING 30 MPH, THE SUN ROOF OPENED INDEPENDENTLY, THE CHECK ENGINE WARNING LIGHT ILLUMINATED AND NUMEROUS WARNING LIGHTS ILLUMINATED SPORADICALLY. THE REAR DRIVER'S SIDE DOOR COULD ONLY BE OPENED FROM THE INTERIOR OF THE VEHICLE AND THE ANTI-THEFT SYSTEM WOULD ONLY FUNCTION INTERMITTENTLY. THE CONTACT SPOKE WITH SEVERAL DEALERS AND WAS INFORMED THAT THE FAILURE WAS MOST LIKELY CAUSED BY AN ELECTRICAL FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE 69,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10474517September 10, 2012
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2009 VOLKSWAGEN JETTA. THE CONTACT STATED THAT WHILE DRIVING 20 MPH, THE VEHICLE STALLED AND FAILED TO RESTART. THE VEHICLE WAS TOWED TO THE DEALER, WHO DIAGNOSED THAT THE FUEL PUMP NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE WHO DID NOT OFFER ANY ASSISTANCE SINCE THE VEHICLE WAS NO LONGER UNDER WARRANTY. THE FAILURE AND THE CURRENT MILEAGE WAS 87,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10474344September 8, 2012
FUEL/PROPULSION SYSTEM, ENGINE
2009 JETTA VOLKSWAGEN TDI, WITH ONLY 50500 MILES ON IT. THE CAR DIED IN THE MIDDLE OF INTERSECTION AT 35MPH. THIS WAS DURING RUSH HOUR TRAFFIC. IN THE CAR WAS ME 32, MY WIFE 36, MY DAUGHTER OF 8 YEARS OLD AND SON OF 2 YEARS OLD. IT WAS A VERY SCARY EVENT. I HAD IT TOWED TO THE NEAREST VW DEALERSHIP. IT TOOK THEM 3 DAYS TO LOOK AT THIS CAR AND AFTER I CALLED 15 TIMES, THEY TOLD ME THAT THIS FUEL PUMP HAD BEEN SLOWLY BREAKING DOWN INSIDE THE FUEL TANK, RUNNING THROUGH THE LINES AND INTO THE INJECTORS. THEY HAVE TOLD MY THIS COULD BE EXTREMELY EXPENSIVE. I HAVE ALWAYS USED CLEAN DIESEL, AND FILLED UP AT NEW GAS STATIONS. THIS WAS JUST TODAY I SPOKE WITH THEM, AND I HAVE DONE SOME RESEARCHING AND FOUND THIS TO BE CALLED HPFP ISSUE. FROM AS MANY CASES I HAVE SEEN POSTED ON THE INTERNET, THIS SHOULD DEFINITELY BE A RECALL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10474355September 8, 2012
POWER TRAIN
WAS ACCELERATING ONTO THE EXPRESSWAY DURING RUSH HOUR FROM FULL STOP AT ON RAMP DUE TO TRAFFIC CONGESTION AND AT AROUND 20 OR SO MPH THE CAR LOSS POWER AND THE RPM QUICKLY INCREASED AS IF YOU WERE PRESSING THE CLUTCH IN A MANUAL TRANSMISSION VEHICLE, THIS IS A AUTOMATIC VEHICLE SO THE ISSUE WAS DEFINITELY CAUSED BY A MALFUNCTION SOMEWHERE WITHIN THE DRIVEN TRAIN OR ELECTRICAL SENSORS CONTROLLING THE DRIVE TRAIN. SINCE THAT TIME THIS FRIGHTENING ISSUE HAS BEEN INCREASING IN FREQUENCY. THIS IS A DANGEROUS ISSUE THAT NEEDS TO BE ADDRESSED BEFORE SOMEONE IS INJURED. A BASIC INTERNET SEARCH SHOWS THAT MY CASE IS NOT UNUSUAL FOR THIS VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10474803September 6, 2012
STRUCTURE:BODY:ROOF AND PILLARS, STRUCTURE
2006 VOLKSWAGEN JETTA. CONSUMER STATES PROBLEM WITH HEADLINER *TGW THE CONSUMER STATED WITHIN IN THE PAST FEW MONTHS, HE NOTICED THE HEADLINER WAS PULLING AWAY FROM THE REAR PILLARS. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10474109September 6, 2012
POWER TRAIN, SUSPENSION
THE CAR WILL OCCASIONALLY SHUTTER UPON ACCELERATION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10474141September 6, 2012
SERVICE BRAKES
ABS CONTROL MODULE DOES NOT ALLOW BRAKES TO FULLY ENGAGE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10474157September 6, 2012
POWER TRAIN
I HAVE A 2012 VW JETTA TDI WHICH HAS BEEN ACTING VERY STRANGE IN THE PAST 2 YEARS. RECENTLY IT HAS BEEN MORE OFTEN AND THE DEALER STATED THAT THIS IS NORMAL. AS A RESULT, I HAVE NOTICED THAT WHEN THE CAR IS PUT IN PARK, IT WANTS TO KEEP MOVING AND GOING FORWARD WITH A VERY LOUD CLUNK!!! THE CAR IS ONLY 3 YEARS OLD, ALTHOUGH IT HAS 172,000 MILES, IT IS SUPPOSED TO BE MORE RELIABLE THAN THIS. I DRIVE 100% HIGHWAY MILES, NO CITY STOP AND GO. THIS HAS BEEN AN ISSUE SINCE THE CAR WAS ABOUT 1 YEAR OLD. THE DEALER IS AWARE OF THIS ISSUE AND STATED THAT THERE IS NO RECALL ON THE TRANSMISSION, THEREFORE THEY CANNOT HONOR A REPAIR. IN ADDITION, THERE ARE TIMES WHEN THE INDICATOR WHERE IT SAYS PARK, DRIVE, SPORT, LOCATED ON THE DASH BOARD, GOES BLANK AND THE VEHICLE STAYS IN 1ST GEAR AND WILL NOT SHIFT. I AM VERY CONCERNED AND HAVE HAD NO SUPPORT WHATSOEVER FROM THE DEALER, WHO SHOULD STAND BEHIND THE PRODUCT SOLD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10473843September 4, 2012
VISIBILITY, STRUCTURE
DEBRIS FROM GASKETS IN AIR VENTILATION SYSTEM EXITS THE AIR VENTS AND HITS THE OCCUPANTS. THE DEBRIS, ON OCCASION, HIT THE DRIVER IN THE EYE CAUSING TEMPORARY LOSS OF VISION. THE DEBRIS FLYING OUT INTO THE FACE OF THE DRIVER OR OTHER VEHICLE OCCUPANT IS ALWAYS A DISTRACTION TO DRIVER ATTENTION TO DRIVING EVEN WHEN DIRECT CONTACT WITH THE EYE(S) DOES NOT OCCUR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10473615September 3, 2012
FUEL SYSTEM, DIESEL
AS I WAS DRIVING MY 2011 JETTA TDI SPORTSWAGON, I NOTICED A STEAM COMING FROM UNDER THE HOOD, AND DIESEL SMELL INSIDE OF THE VEHICLE. WHEN I OPENED THE HOOD THERE WAS DIESEL ALL OVER THE ENGINE AND BELTS, AND LARGE AMOUNT OF STEAM WAS COMING OUT. WHEN I TOOK OF THE ENGINE COVER AND STARTED THE CAR I NOTICED THAT THERE WAS A LEAK IN THE 2ND CYLINDER INJECTOR PIPE. I DO NOT HAVE WARRANTY ON THE VEHICLE, BUT THIS ISSUE SHOULD BE FIXED AND PAID BY VW. THERE IS SMELL IN THE VEHICLE, FOAM IS SOAKED WITH DIESEL, AND BELTS MIGHT HAVE LESS LIFE IN THEM. PLEASE ADDRESS THIS ISSUE SO THIS WOULD BE FIXED AT NO COST TO ME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10473648September 3, 2012
ENGINE
DRIVING AT ABOUT 50 MPG, ENGINE CONTROL MALFUNCTION AND ENGINE LIGHT BOTH CAME ON AT ONCE AND VEHICLE LOST POWER ALL OF THE SUDDEN. AT THIS HAPPENED ON THE HIGHWAY WHILE PASSING A VEHICLE IT COULD HAVE ENDED IN AN ACCIDENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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