Volkswagen Jetta Complaints

10,351 consumer complaints on file.

#10473647September 3, 2012
FUEL SYSTEM, DIESEL
WHILE ON A TRIP DRIVING 35 MPH, THE HIGH PRESSURE FUEL PUMP (HPFP) ON MY 2010 JETTA TDI FAILED, CAUSING THE CAR TO LOSE POWER. THE SQUIGGLY LIGHT CAME ON AND I PULLED INTO A PARKING LOT WHERE THE CAR STALLED AND WOULD NOT START AGAIN. HAD WE BEEN ON THE FREEWAY, IT COULD HAVE CAUSED A SERIOUS ACCIDENT, HENCE THE COMPLAINT. ALSO, I HAVE SOME CONCERN THAT VW AMERICA IS BLAMING CUSTOMERS BY SUGGESTING THIS HAPPENS WHEN GASOLINE INSTEAD OF DIESEL IS USED. I WANT TO STATE UNEQUIVOCALLY AS THE ONLY ONE WHO EVER FILLS UP THE TANK THAT I HAVE ALWAYS PUT DIESEL IN THE TANK AND HAVE A RECEIPT INDICATING I HAD PUT IN DIESEL THE DAY BEFORE THE CAR STALLED. I BELIEVE THIS MAY BE A DESIGN FLAW OF THE HPFP AND IF SO, THE CAR SHOULD BE RECALLED AND THE ISSUED FIXED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10473663September 3, 2012
FUEL SYSTEM, DIESEL, ENGINE, POWER TRAIN
HIGH PRESSURE FUEL PUMP FAILED TRAVELING 60MPH, CAR BEGINS TO STUMBLE (MORE OFTEN THEN EVERY HUNDRED MILES-NOW LESS THAN EVERY 5 MILES), ENGINE ALMOST DIES OUT MULTIPLE TIMES, RPM DROPS TO NEAR ZERO, CHECK ENGINE LIGHT TURNS ON, HUNDREDS OF MINI METAL FLAKES FOUND IN FUEL SYSTEM/FUEL CANISTER . CAR DRIVEN TO DEALER (SHOWED PICTURE OF METAL IN FUEL CANISTER). HAMILTON IMPORTS (VW DEALER) HAD INITIAL TECH ON 081412 DIAGNOSIS PROBLEM AS "NORMAL FOR DIESEL FUEL." CALLED 081512 TO SERVICE MANAGER JOHN, LEFT MESSAGE, HE REPLIED STATING METAL IN FUEL IS "NORMAL." ON 081612 EMAIL VW OF AMERICA, IN REGARDS TO THE PROBLEM, CALL FROM SERVICE ADVISER ON 081712 AND ARE LOOKING FURTHER INTO THE PROBLEM. LATER THAT DAY, CALLED SERVICE ADVISER, THEY ORDERED A COMPLETE FUEL SYSTEM AND APOLOGIZED FOR THE INITIAL DELAY AND NOT FIXING THE CAR CORRECTLY. RECEIVED A CALL FROM THE DEALER, 082812, THE CAR IS READY FOR PICKUP. A COMPLETE NEW FUEL SYSTEM WAS INSTALLED (INJECTORS, HIGH PRESSURE FUEL PUMP(FAILED), FUEL RAIL, ELECTRIC FUEL PUMP IN TANK, ALL PIPING). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10473186August 31, 2012
ENGINE
THE 08 JETTA SE STALL W/O ANY WARNING, USUALLY AFTER 30 MINUTES OF DRIVING AND SOMETIME AT STOPLIGHTS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10473199August 31, 2012
FUEL/PROPULSION SYSTEM
I WAS TRAVELING APPROXIMATELY 45 MPH IN MY 2010 JETTA TDI WHEN THE CAR SUDDENLY STALLED WITHOUT ANY WARNING. I WAS UNABLE TO NAVIGATE THE CAR TO A SAFE PLACE AND WAS STUCK IN THE MIDDLE TWO LANES. I WAS UNABLE TO RESTART THE CAR AND HAD TO WAIT 40MIN FOR A TOW TRUCK TO ARRIVE. THE DEALERSHIP INDICATED THAT THE FUEL PUMP FAILED. THEY ARE ALSO HAVING TO REPLACE THE FUEL DISTRIBUTOR AND FILTER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10473127August 31, 2012
STRUCTURE:BODY, LATCHES/LOCKS/LINKAGES
BACK DOORS RANDOMLY LOCK AND WON'T UNLOCK AS WELL AS REMAIN UNLOCKED AND WON'T LOCK. THIS CREATES CONCERN WITH PERSONAL SAFETY WHEN THEY WON'T LOCK (EJECTION IN CAR WRECK, STRANGERS ENTERING CAR) AND WHEN THEY WON'T UNLOCK (ABILITY TO GET OUT OF CAR IN EMERGENCY). THIS BEGAN AT ABOUT 30,000 MILES (TWO YEARS OLD) AND THEN APPEARED TO RESOLVE ONLY TO BEGIN AGAIN AT 50,000 MILES (3 YEARS OLD). DEALERSHIP TELLS ME IT WILL COST $800 TO FIX AND WHEN IT HAPPENS WITH THE FRONT DOORS IT WILL COST $1500 TO FIX THEM. THIS IS A SAFETY ISSUE AND SHOULD BE A RECALL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10473134August 31, 2012
ENGINE, ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
THE VW VEHICLE IS PROGRAMMED TO CRIPPLE THE ENGINE PERFORMANCE AND SPEED IN CASE OF AN EPC FAULT. ANY FAULT CAUSING A RICH OR LEAN CONDITION WILL CAUSE THIS "LIMP MODE". THIS IS A SAFETY ISSUE ESPECIALLY PEOPLE ON THE HIGHWAY GOING 65-75MPH AND A 80,000 POUND TRACTOR TRAILER BEHIND THEM AS ONE PERSON EXPERIENCED. THERE ARE TOO MANY NON-VITAL COMPONENT FAILURES TO LIST THAT CAN CAUSE THIS FAULT. I REFER TO NON-VITAL MEANING THE COMPONENT FAILURE WILL NOT HARM THE DRIVER OF THE CAR. THE FAULT LIGHT INDICATION ISN'T ENOUGH? NOW THEY HAVE THE RIGHT TO FORCE YOU INTO A REPAIR SHOP AND BUY MORE VW PARTS. I FEEL THAT THIS IS A MONEY MAKING SCAM ENDANGERING OUR LIVES. WE DO NOT PUT A HALT ON THIS NOW- SOON ANY FAULT WILL CRIPPLE OUR CARS. IT'S NOT JUST VW (HYUNDAI DID A SIMILAR "LIMP MODE"). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10472999August 30, 2012
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2004 VOLKSWAGEN JETTA. THE CONTACT STATED THAT THE VEHICLE EMITTED A STRONG FUEL ODOR, THE CONTACT INSPECTED THE VEHICLE AND FOUND THAT THE SUPPLY LINE CRACKED AND AS A RESULT, THE FUEL NECK TO SPILL OVER TOP OF THE TANK AND GROUND. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND ADVISED THAT THE VEHICLE WAS NOT INCLUDED IN (NHTSA CAMPAIGN ID NUMBER: 05V154000 FUEL SYSTEM, GASOLINE: DELIVERY: FUEL PUMP) THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND THE CURRENT MILEAGE WAS 110,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10472935August 29, 2012
FUEL SYSTEM, DIESEL
I WAS APPROACHING A HIGHWAY INTERSECTION, AND THE VEHICLE'S GLOW-PLUG LIGHT CAME ON. THE ENGINE IMMEDIATELY SHUT DOWN, AND I WAS ABLE TO STOP JUST SHORT OF THE INTERSECTION. THE VEHICLE WOULD NOT START AGAIN. AAA TOOK THE VEHICLE TO THE LOCAL DEALERSHIP VIA FLATBED. THE DEALERSHIP INITIALLY THOUGHT THE PROBLEM WAS WATER IN THE FUEL, BUT AFTER FLUSHING THE FUEL SYSTEM, THE VEHICLE STILL WOULD NOT START. AT THAT POINT, THEY TOOK APART THE FUEL PUMP, AND DISCOVERED THAT THE PUMP HAD FAILED INTERNALLY, AND PUT METAL SHAVINGS INTO THE FUEL SYSTEM. REPAIR QUOTE WAS APPROXIMATELY $10,000. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10472969August 29, 2012
SEATS
TL* THE CONTACT OWNS A 2007 VOLKSWAGEN JETTA. THE CONTACT STATED THAT WHILE DRIVING 75 MPH, THE DRIVER SIDE SEAT BEGAN MOVING BACKWARD ABNORMALLY. THE VEHICLE WAS TAKEN TO THE DEALER WHO ADVISED HER THAT THEY REPLACED A SENSOR TO CORRECT THE FAILURE. THE CONTACT WAS UNAWARE OF THE EXACT SENSOR THAT WAS REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND STATED THAT THE VEHICLE WAS NO LONGER UNDER WARRANTY. THE FAILURE AND THE CURRENT MILEAGE WAS 91,000. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10472772August 28, 2012
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2009 VOLKSWAGEN JETTA. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 35 MPH THE VEHICLE SUDDENLY STALLED AND AN ENGINE MALFUNCTION MESSAGE DISPLAYED ON THE INSTRUMENT PANEL. THE VEHICLE WAS TOWED TO THE DEALER WHO DIAGNOSED THAT THE HIGH PRESSURE FUEL PUMP BROKE APART INTERNALLY AND THE METAL SHAVINGS FROM THE FUEL PUMP WERE FOUND THROUGHOUT THE FUEL SYSTEM. AS A RESULT, ALL FUEL RELATED COMPONENTS NEEDED TO BE REPLACED. THERE WAS AN INVESTIGATION UNDER NHTSA ACTION NUMBER: EA11003 (FUEL SYSTEM, DIESEL) THAT MAY BE RELATED TO THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 72,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10472788August 28, 2012
FUEL SYSTEM, DIESEL, ELECTRICAL SYSTEM
WE WERE DRIVING ON A TWO LANE HIGHWAY. THE CRUISE CONTROL WAS SET. OUT OF NOWHERE THE CAR JUST QUIT. THE GAUGES WENT TO ZERO. THE CAR DIDN'T HAVE POWER. WE COASTED UNTIL WE FOUND A CLEARING WHERE WE COULD PULL OFF THE ROAD. WE WERE ABLE TO APPLY THE BRAKES TO COME TO A COMPLETE STOP. WE WERE VERY LUCKY WE WERE ABLE TO COAST FAR ENOUGH TO FIND A SPOT TO PULL OFF. THERE WAS NOT AN EMERGENCY LANE ON THE ROAD. THE CLOSEST TOWN WAS 18 MILES AWAY. WE PUT THE CAR IN PARK AND TRIED TO START IT WITHOUT ANY LUCK. AFTER AWHILE IT DID TURN BACK ON AND WE WERE ABLE TO DRIVE TO THE DEALERSHIP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10472675August 27, 2012
FUEL/PROPULSION SYSTEM, ENGINE
STARTED MY CAR FOR THE SECOND TIME THAT DAY, NOTHING OUT OF THE ORDINARY. ABOUT A MILE AWAY I EXPERIENCED THE CAR SHUTTING DOWN. I DOWNSHIFTED INTO SECOND, TURNED BACK ON BUT WHEN I GAVE IT GAS IT SPUTTERED. I WAS ON THE SIDE OF THE ROAD FOR 1.5HRS WAITING FOR TOW TRUCK. MECHANICS COMPUTER DESCRIBES THE PROBLEM AS LOW FUEL PRESSURE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10471965August 23, 2012
FUEL/PROPULSION SYSTEM, POWER TRAIN
WHILE EXITING A PARKING AT A STOP SIGN, WHEN ACCELERATING OUT PAST THE STOP SIGN AT APPROXIMATELY 10 MPH THE CAR'S ENGINE SUDDENLY LOST POWER AND DIED. AFTER THE VEHICLE ONCE AGAIN RETURNED TO A COMPLETE STOP, I WAS ABLE TO RESTART THE ENGINE AFTER PUTTING THE CAR INTO PARK. TAKEN INTO DEALERSHIP 10 DAYS LATER FOR SCHEDULE SERVICE AND MAINTENANCE; NOTHING OUT OF THE ORDINARY WAS FOUND. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10472084August 23, 2012
POWER TRAIN
TL* THE CONTACT OWNS A 2009 VOLKSWAGEN JETTA TDI. THE CONTACT STATED THAT WHILE DRIVING 4 MPH THE TRANSMISSION SHIFTED INTO NEUTRAL INDEPENDENTLY. THE VEHICLE WAS TAKEN TO THE DEALER WHO DIAGNOSED THAT THE TRANSMISSION VALVE AND THE DSG TEMPERATURE SENSOR NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE WHO DID NOT OFFER ANY ASSISTANCE SINCE THE VEHICLE WAS NO LONGER UNDER WARRANTY. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 110,000 AND THE CURRENT MILEAGE WAS 124,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10471697August 21, 2012
FUEL/PROPULSION SYSTEM
WHILE DRIVING AT 50 MPH, MY VEHICLE STOPPED ACCELERATING AND RPM WOULD NOT INCREASE ABOVE 2000RPM. THE GLOW PLUG AND CHECK ENGINE WARNING LIGHTS BOTH CAME ON. THIS ALMOST RESULTED IN AN ACCIDENT. I AVOIDED BEING HIT BY A LARGE TRUCK WHILE I WAS STALLED IN THE CENTER LANE OF A HIGHWAY. I HAD MY VEHICLE TAKEN TO THE DEALERSHIP FOR REPAIR. THE DEALERSHIP REPLACED THE FUEL RAIL SWITCH, BUT THE SAME ISSUE OCCURRED IN JUNE 2012, JULY 2012, AND AUGUST 2012. THIS APPEARS TO BE AN ISSUE RELATED TO THE HPFP (FUEL PUMP). I AM NOT VERY SATISFIED WITH THE VW DEALERSHIP'S INABILITY TO CORRECT THIS ISSUE. I LOSE FUEL PRESSURE ON A REGULAR BASIS WHICH CAUSES SAFETY CONCERNS WHILE MERGING INTO TRAFFIC. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10471754August 21, 2012
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
TL* THE CONTACT OWNS A 2009 VOLKSWAGEN JETTA. WHILE DRIVING APPROXIMATELY 50 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT ATTEMPTED TO RESTART THE VEHICLE BUT IT WOULD NOT RESTART. THE VEHICLE WAS TOWED TO THE DEALER FOR DIAGNOSTICS. THE TECHNICIAN STATED THE FUEL SYSTEM WOULD HAVE TO BE REPLACED BECAUSE IT BECAME CONTAMINATED BY THE FUEL PUMP. THERE WAS AN INVESTIGATION UNDER NHTSA ACTION NUMBER: EA11003 (FUEL SYSTEM, DIESEL) THAT COULD HAVE BEEN RELATED TO THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 114,000. UPDATED 09/18/12*LJ UPDATED 09/19/2012 *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10471755August 21, 2012
POWER TRAIN
TL* THE CONTACT OWNS A 2010 VOLKSWAGEN JETTA. THE CONTACT WAS DRIVING 30 MPH WHEN THE VEHICLE ABNORMALLY LOST POWER AND THEN BEGAN TO REGAIN POWER INDEPENDENTLY. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS. THE DEALER STATED THAT THE ELECTRICAL CONTROL MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED BUT THE FAILURE CONTINUED . THE MANUFACTURER WAS CONTACTED AND INFORMED HIM TO RETURN TO THE DEALER. THE FAILURE MILEAGE WAS 20,000 AND THE CURRENT MILEAGE WAS 59,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10471795August 21, 2012
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2010 VOLKSWAGEN JETTA. THE CONTACT STATED THAT WHILE DRIVING 60 MPH THE VEHICLE STALLED. HE WAS ABLE TO RESTART THE VEHICLE SHORTLY THEREAFTER. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS. THE DEALER STATED THAT THE FUEL SYSTEM NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE AND THE CURRENT MILEAGE WAS 119,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10471541August 20, 2012
SERVICE BRAKES, ELECTRICAL SYSTEM
HELLO, PURCHASED A VW JETTA SE ON 7/20/12 AND ALMOST 1 MONTH AFTER THE PURCHASE I WAS DRIVING ON A LOCAL HIGHWAY AT APX. 50 MPH AROUND 5:30PM WHEN CAR HEADLIGHTS BLINKED AND CAR DIED (STALLED). ATTEMPTED TO RE-START A CAR WITHOUT ANY SUCCESS. SINCE VW DEALER WAS CLOSED ALREADY - CALLED A LOCAL AUTO SHOP AND THEY TOWED A CAR TO A SHOP TO FIND AN ISSUE. MECHANIC COULD NOT SEE ANYTHING OBVIOUS SO HE RE-SET A COMPUTER IN MY CAR AND HE WAS ABLE TO START IT. DROVE HOME. LATER IN THE EVENING - DROVE TO PICK-UP SOME FOOD AND ON THE WAY HOME (INSIDE A DEVELOPMENT) - WHILE MAKING A LEFT TURN AT APX. 15-18 MPH - PRESSED BRAKES AND REALIZED I HAD NONE AND AT THE SAME TIME CAR STALLED AND SINCE IT WAS RAINING AND I WAS ALREADY SLIGHTLY TURNING LEFT - CAR SLID IN THE DIRECTION ON MY TURN AND RIGHT REAR TIRE HIT THE CURB, TIRE FALL OFF, CAR HIT A STREET SIGN AND AN ELECTRIC POOL (BOTH FELL TO THE GROUND) AND BROUGHT ME TO A COMPLETE STOP ON THE GRASS. POLICE WAS CONTACTED AND A CAR WAS TOWED TO A NEAREST BODY SHOP. FILING A COMPLAINT WITH VW - WILL SEE WHAT THEY HAVE TO SAY. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10471607August 20, 2012
ENGINE, FUEL/PROPULSION SYSTEM, ELECTRICAL SYSTEM
AFTER LESS THAN 3 MINUTES OF OPERATION, THE VEHICLE CAN STALL UNDER A SPECIFIC SET OF CIRCUMSTANCES. THE INCIDENCES (13 AND COUNTING IN 2 MONTHS) ALWAYS OCCUR WHEN IN SECOND OR THIRD GEAR AT ~30-35 MPG. THE DRIVER IS SLOWING DOWN (AS TO STOP AT A RED LIGHT) AND THEN ACCELERATES (LIGHT CHANGES TO GREEN). ABOUT 2-3 SECONDS AFTER ACCELERATION BEGINS THE ENGINE STALLS AND MUST BE RESTARTED. THE ENGINE JUST CUTS OUT DURING ACCELERATION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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