Volkswagen Jetta Complaints

10,351 consumer complaints on file.

#10480982October 18, 2012
POWER TRAIN
WE JUST BOUGHT A NEW 2013 VOLKSWAGEN JETTA SPORTS WAGON WITH DIESEL TDI ENGINE AND DSG TRANSMISSION. DRIVING THE CAR HOME FROM THE DEALER THE TRANSMISSION FAILED AT 110 MILES ON THE ODOMETER. IT HAS BEEN TOWED TO THE DEALER AND THEY TELL ME THAT THE MECHATRONIC UNIT HAS FAILED. THE SYMPTOM OF THE FAILURE WAS THAT THE TRANSMISSION SEEMED TO SHIFT INTO NEUTRAL WITH NO NOTICE AND THE CAR HAD SEVERALLY REDUCED POWER AVAILABLE (LESS THAN 10 MPH). RESEARCH ON THE INTERNET SHOWS THAT VOLKSWAGEN HAS HAD PROBLEMS WITH THIS BEFORE. IT SEEMS VERY SERIOUS TO ME TO HAVE SOMETHING LIKE THIS FAIL ON A BRAND NEW VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10481004October 18, 2012
FUEL/PROPULSION SYSTEM, ENGINE
NEVER RECEIVED THE RECALL NOTICE FOR LEAKY FUEL LINES BY MY LOCAL DEALER. MY CAR DEVELOPED A LEAK AND ALMOST CAUSED A CRASH AS IT SHUT DOWN WHILE DRIVING DOWN THE ROAD.I AM FURIOUS AS I NOW ALSO LEARNED THERE IS FUEL PUMP FAILURES BEING INVESTIGATED BY YOUR ORGANIZATION AND THE DEALER DOESN'T WANT TO REPLACE IT RIGHT NOW WHILE THEY ARE DOING THE FUEL LINES? THIS CAR IS 14 MONTHS OLD THERE IS NO REASON WHY THIS SHOULDN'T ALL BE REPLACED AND WARRANTIED FOR MUCH LONGER I DON'T BELIEVE THESE CARS ARE SAFE OR DEPENDABLE TO DRIVE AND IT'S BRAND NEW! I THINK VW HAS DONE A HORRIBLE JOB AND I DON'T WANT TO EVER BUY A VW AGAIN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10480926October 17, 2012
ENGINE AND ENGINE COOLING, FUEL SYSTEM, DIESEL, FUEL/PROPULSION SYSTEM
CAR FLASHED ENGINE MALFUNCTION, DIED SOON AFTER, WILL NOT START UP AGAIN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10480667October 16, 2012
POWER TRAIN
TL* THE CONTACT OWNS A 2006 VOLKSWAGEN JETTA. THE CONTACT STATED WHILE DRIVING 30 MPH, THE TRANSMISSION FAILED. THE CONTACT STATED HE HEARD A LOUD NOISE UNDERNEATH THE ENGINE. THE VEHICLE WAS TAKEN TO A REPAIR SHOP FOR INSPECTION WHERE THE MECHANIC STATED THE DUAL MASS FLY-WHEEL AND TRANSMISSION NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED BUT PROVIDED NO ASSISTANCE. THE FAILURE MILEAGE WAS 60,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10480708October 16, 2012
FUEL SYSTEM, DIESEL, ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
I HAD JUST LEFT MY VW DEALERSHIP IT HAVE AN UNRELATED ISSUES LOOKED AT, I HAD A SERVICE THAT WED. I PULLED OUT OF THE DEALERSHIP DROVE ABOUT A MILE AND MY CAR FLASHED SO KIND OF WARNING. I TURNED AROUND TO GO BACK TO THE DEALERSHIP AND IT DIED. I WAS LESS THAN A MILE AWAY FROM GETTING ON THE INTERSTATE WHERE I WOULD HAVE BEEN TRAVELING AT 70 MPH. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10480735October 16, 2012
FUEL/PROPULSION SYSTEM, POWER TRAIN, FUEL SYSTEM, DIESEL
CAR ENGINE STOPPED SUDDENLY WHILE DRIVING. DRIFTED TO SIDE OF ROAD; CAR WOULD NOT RESTART. HAD TO PAY $250 FOR TOW TO DEALER. SERVICE PERSON CALLED TO SAY THERE WAS METAL IN MY FUEL SYSTEM/TANK, BUT THEY DIDN'T KNOW WHAT WAS WRONG. HE ALSO ACCUSED ME OF PUTTING THE WRONG GAS IN MY CAR. I INFORMED SERVICE PERSON THAT IT TOOK 5 SECONDS ON THE INTERNET TO LEARN ABOUT THE NHTSA INVESTIGATION INTO THE MANY HIGH PRESSURE FUEL SYSTEM FAILURES THAT CAUSE ENGINE TO STOP RUNNING. INTERESTINGLY, HE CALLED BACK 2 HOURS LATER AND ACKNOWLEDGED THAT FUEL SYSTEM AND POWERTRAIN AND OTHER STUFF NEED TO BE REPLACED. THIS IS AN UNSAFE CAR. I COULD HAVE BEEN GOING 65 ON THE FREEWAY WITH A SMALL CHILD OR OTHER PEOPLE IN THE CAR, ALL OF WHOM COULD HAVE BEEN SERIOUSLY INJURED WHEN CAR SUDDENLY LOOSES ALL POWER AND MOMENTUM. MANY ONLINE COMPLAINT REPORTS ARE FOR SECOND FAILURES, AFTER REPAIR. I DO NOT TRUST THE SERVICE DEPT. OF ANY VOLKSWAGEN DEALER AND HAVE NO CONFIDENCE THAT THE PROBLEM IS ELIMINATED. I AM AFRAID TO DRIVE THE CAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10480138October 15, 2012
EQUIPMENT ADAPTIVE/MOBILITY, FUEL/PROPULSION SYSTEM
HAD THE VEHICLE SERVICED AT THE 40,000 MILE INTERVAL. METAL FLAKES WERE FOUND IN THE FUEL FILTER. I WAS TOLD OF YOUR INVESTIGATION OF THE HPFP PROBLEMS THAT THIS MODEL HAS BEEN DEMONSTRATING. I WOULD LIKE TO FILE THIS INFORMATION WITH YOU IN CASE THIS FUEL PUMP FAILS. I UNDERSTAND THAT VW HAS BEEN RELUCTANT TO HONOR THEIR WARRANTY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10480177October 15, 2012
ENGINE
TL* THE CONTACT OWNS A 2011 VOLKSWAGEN JETTA. THE CONTACT STATED THE EXHAUST TIP WAS EXTENDED BEYOND THE ORIGINAL LENGTH OF THE FACTORY-INSTALLED EXHAUST PIPES. AS A RESULT, THE EXHAUST PIPES BURNED A CHILD'S LEGS ON THREE DIFFERENT OCCASIONS. THE VEHICLE WAS TAKEN TO THE DEALER ON ONE OCCASION BUT THE DEALER DID NOT REPAIR THE PROBLEM. THE CONTACT REFERENCED NHTSA CAMPAIGN ID NUMBER: 11E036000 (ENGINE AND ENGINE COOLING: EXHAUST SYSTEM) AND CALLED THE DEALER. THE DEALER REPAIRED THE EXHAUST PIPE BY CAPPING THE TIPS OF THE PIPES PER THE RECALL. THE MANUFACTURER WAS NOTIFIED. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS 38,000.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10480582October 15, 2012
AIR BAGS
TL* THE CONTACT OWNS A 2006 VOLKSWAGEN JETTA. THE CONTACT STATED THAT WHILE DRIVING 25 MPH, HE ATTEMPTED TO AVOID CRASHING INTO A CAT AND LOST CONTROL OF THE VEHICLE. THE CONTACT THEN CRASHED INTO A TREE. THE AIR BAGS DID NOT DEPLOY. THE VEHICLE WAS DESTROYED AND THE CONTACT SUSTAINED A GRADE THREE CONCUSSION AS WELL AS FRACTURED RIBS. THE POLICE WERE NOTIFIED AND A REPORT WAS FILED) POLICE REPORT NUMBER:CA1200564). THE CONTACT COULD NOT RECALL SPECIFIC DETAILS OF THE CRASH DUE TO HIS INJURIES. THE MANUFACTURER WAS NOTIFIED AND AFTER PERFORMING AN INVESTIGATION, THEY ADVISED THE CONTACT THAT THE VEHICLE HAD PERFORMED IN THE MANNER THAT IT WAS DESIGNED, OFFERING NO FURTHER ASSISTANCE. THE FAILURE MILEAGE WAS 50,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10480601October 15, 2012
TIRES, TIRES:SIDEWALL
I HAVE A 2011 VW JETTA WITH HANKOOK OPTIMO TIRES AND NOTICED TODAY AFTER FILLING UP THE TIRES WITH AIR THAT THE SIDEWALLS ON THE TIRES WERE COMING APART. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10480624October 15, 2012
ENGINE, POWER TRAIN
WHILE DRIVING ON THE HIGHWAY WITH CRUISE CONTROL ENGAGED AT/AROUND SPEED LIMIT, I NOTICED THE RPMS JUMPING AND COULD FEEL THE CAR JERKING, AS IF SOME KIND OF ACCELERATION/DECELERATION WAS HAPPENING. I ALSO NOTICE RPMS JUMP 50 UP/DOWN WHILE IDLING. THIS SEEMS TO HAPPEN WHEN DRIVING DOWN HILLS ON CRUISE CONTROL, MORE PREVALENT IN COLDER WEATHER. NO LOSS OF CONTROL HAS OCCURRED, BUT APPEARS TO BE ISSUE THAT IS SLOWLY WORSENING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10479863October 12, 2012
ENGINE AND ENGINE COOLING:ENGINE:DIESEL, FUEL SYSTEM, DIESEL
TL* THE CONTACT OWNS A 2009 VOLKSWAGEN JETTA. THE CONTACT STATED THAT WHILE DRIVING 70 MPH, THE MALFUNCTION ENGINE WARNING LIGHT FLASHED ON THE DASHBOARD AS THE VEHICLE STALLED. THE CONTACT WAS ABLE TO MOVE THE VEHICLE TO THE SIDE OF THE ROAD. THE CONTACT TOWED THE VEHICLE TO A DEALER. THE DEALER STATED THAT THE ENTIRE FUEL SYSTEM NEEDED TO BE REPLACED DUE TO METAL FLAKES ENTERING THE FUEL SYSTEM WHEN THE FUEL PUMP MALFUNCTIONED. THE FAILURE MILEAGE WAS 115,986. UPDATED 11/14/12*LJ UPDATED 11/15/12
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10479968October 12, 2012
STRUCTURE
THE INTERIOR OF MY 2004 VW JETTA EMITS A VERY STRONG "CRAYON LIKE" ODOR. BREATHING THIS ODOR FOR A LONG PERIOD OF TIME MAKES MY THROAT HURT AND CAUSES DISCOMFORT WHEN I INHALE. I WORRY THAT REPEATEDLY INHALING WHATEVER CHEMICAL CAUSES THIS WILL CAUSE PERMANENT RESPIRATORY DAMAGE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10479836October 11, 2012
ELECTRICAL SYSTEM, LATCHES/LOCKS/LINKAGES
2007 WOLFSBURG EDITION JETTA: EXPERIENCING ISSUES LATCHES/LOCKS/LINKAGES/ FIRST WITH ONE DOOR LOCK (REAR LEFT) AROUND SEP 2011. THEN 2ND DOOR (REAR ) WARRANTY ALREADY PASSED, THE DEALER TOLD ME THAT THE LOCKS CAN GO BAD AND NEED TO BE REPLACED, COSTING $250/$200 EACH PLUS LABOR $100 HR./3 HRS OR $300!! FOR GRAND TTL ALMOST $800! REPLACEMENT. NOW I ALREADY HAVING PROBLEM WITH DRIVER DOOR!! THIS SEEMS EXCESSIVE SPECIALLY VW SHOULD ADDRESS THIS QUALITY ISSUE WITH THEIR SUPPLIER NOW AND HAVE THEM FIXED AT NO COST. THIS IS A SAFETY ISSUE DRIVE FOR WORK AROUND SOME NOT NICE NEIGHBORHOODS, CAR CAN'T BE LOCK. I HAVE 2 KIDS AND AFRAID DOOR CAN OPEN SO EASILY. I HOPE SOMETHING IS DONE BEFORE WE HEAR REALLY BAD NEWS. THIS IS A SERIOUS ISSUE AS THE LOCKS SERVE AS THE FIRST LINE OF DEFENSE IN ANTI-THEFT. I SEARCHING ONLINE AND SEE OTHERS WITH SIMILAR ISSUES, I DECIDED TO REPORT, I STILL HAVE ISSUES WITH LOCK. HOPE PEOPLE READS AND REPORT THE ISSUE. I HAVE BOUGHT 2 OTHER VW IS PAST AND NEVER HAD THIS PROBLEM. I DON'T THINK WILL BUY A FOURTH VW. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10479547October 10, 2012
LATCHES/LOCKS/LINKAGES, ELECTRICAL SYSTEM
POWER DOOR LOCK SYSTEM FAILURE. CAN NOT LOCK ENTIRE DOORS. KEY GOT STUCK AND COULD NOT REMOVE KEY FROM IGNITION. HAD TO CALL A TOW-TRUCK, PAY ($350) AND HAVE TAKEN TO DEALER. DEALER RECOMMENDED REPLACING ENTIRE POWER DOOR SYSTEMS. COST ME ABOUT $450...WENT AHEAD AND APPROVED REPLACEMENT. $350 + $450 = $800. POWER LOCK FAILED AGAIN...SEP-OCT 2012. DEALER AGAIN RECOMMENDS REPLACING ENTIRE POWER LOCK SYSTEM. WHAT???? NO RECALL HAS BE IMPLEMENTED OR SET.... *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10479595October 10, 2012
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2009 VOLKSWAGEN JETTA TDI. THE CONTACT STATED THAT WHILE TRAVELING 60 MPH THE VEHICLE STALLED. THE DRIVER WAS ABLE TO MERGE TO THE SIDE OF THE ROAD. THE VEHICLE WAS TOWED TO A PRIVATE MECHANIC WHERE IT WAS FOUND THAT THE FUEL SYSTEM HAD FAILED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE AND CURRENT MILEAGE WAS 90,000. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10479406October 9, 2012
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2007 VOLKSWAGEN JETTA. THE CONTACT STATED THAT WHILE DRIVING 75 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION AND THEY STATED THAT THE SPEED SENSOR AND TWO FANS NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED BUT THE FAILURE RECURRED. THE VEHICLE WAS THEN TAKEN TO ANOTHER DEALER FOR INSPECTION AND THEY UPDATED THE SOFTWARE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE WHO DID NOT OFFER ANY ASSISTANCE. THE FAILURE MILEAGE WAS 74,000. THE VIN WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10479427October 9, 2012
POWER TRAIN, ELECTRICAL SYSTEM, ENGINE
PICKED UP THE CAR FROM THE DEALER ON 10/03/12 AT 11:00 A.M. IT WAS NEW---HAD 47 MILES ON THE ODOMETER. DROVE IT TO WORK AND THEN ARRIVED HOME AT 6:45 THAT EVENING WITH ODOMETER READING 81 MILES. AS I WAS PARKING THE CAR IN THE GARAGE I PUT IT INTO REVERSE TO BACK IT INTO THE SPOT AND THEN SWITCHED THE GEAR(THIS IS A AUTOMATIC TRANSMISSION) TO DRIVE TO STRAIGHTEN OUT. THE CAR CONTINUED TO MOVE BACKWARDS IN REVERSE AND IF I HAD NOT HAD MY FOOT ON THE BRAKE I WOULD HAVE CRASHED INTO THE CONCRETE WALL OF THE GARAGE. TRIED TO PUT THE CAR BACK INTO DRIVE--THE GEAR SHIFT WAS STUCK IN REVERSE. I TURNED OFF THE CAR AND OF COURSE, COULD NOT START IT AGAIN BECAUSE THE CAR WAS IN REVERSE. THE ELECTRICAL PANEL ON THE DASHBOARD CONTINUED TO READ THAT THE CAR WAS IN PARK. TOW TRUCK DRIVER ARRIVED AND HE HAD TO MANUALLY PULL THE CABLE WIRE IN THE ENGINE WHILE THE CAR WAS RUNNING TO CHANGE GEARS AND GET THE CAR TO START. THIS IS A VERY SERIOUS PROBLEM---THE DEALER AND VOLKSWAGEN CLAIM IT HAS BEEN FIXED BY SIMPLY TIGHTENING A CLASP ON THE TRANSMISSION CABLE. WHY WAS THE CLASP LOOSE? I MAINTAIN THIS IS A DESIGN FLAW. IF I HAD BEEN TRYING TO MAKE A U TURN IN TRAFFIC OR PARK ON THE STREET THE RESULT COULD HAVE BEEN HORRIFIC. . I AM PETRIFIED TO DRIVE THE CAR AGAIN AND THE DEALERSHIP AND VOLKSWAGEN WANT TO SWEEP THIS INCIDENT UNDER THE RUG. PLEASE INVESTIGATE AND PREVENT THIS FROM HAPPENING TO SOMEONE ELSE. THANK YOU *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10478839October 6, 2012
FUEL/PROPULSION SYSTEM
MORNING RUSH HOUR TRAFFIC IN NEW ORLEANS (CENTER LANE) WHEN GLOW PLUG LIGHT STARTED FLASHING AND NO POWER TO CHANGE LANES. AT THIS TIME, TRYING NOT TO GET RUN OVER, I MANAGED TO GET OVER AND COAST TO AN OFF RAMP INTO THE LOWER 9TH WARD(SCARY). CAR WAS DEAD AND WOULD NOT START. BROUGHT TO A DEALERSHIP AND WAS TOLD IT WOULD BE 1 WEEK BEFORE IT COULD BE LOOKED AT IT. NOT KNOWING IF IT WAS COVERED UNDER WARRANTY NO RENTAL WAS GIVEN AND HAD TO BE PICKED UP BY WIFE, 100 MILES AWAY. ONE WEEK LATER WAS NOTIFIED THE HIGH PRESSURE FUEL PUMP HAD FAILED AND EXTENDED WARRANTY WOULD COVER THE COST FOR $109 BUCKS. IT'S AMAZING HOW I BOUGHT THE EXTENDED WARRANTY AND A MAJOR PART GOES OUT AND I GOT NO RENTAL AND IT'S GOING TO COST ME MONEY. VW DOESN'T STAND BEHIND THEIR PRODUCT.END RESULT FROM OWNING A VW TDI, GETTING RUN OVER AT 5 A.M IN THE MORNING, BEING STRANDED IN THE LOWER NINTH WARD OF NEW ORLEANS FOR 3 HOURS SCARED TO GET OUT OF CAR, RIDE WITH WRECKER FOR 1 HOUR TO DEALERSHIP, NO RENTAL CAR TO GET BACK TO WORK, WAIT FOR 1.5 HOURS FOR FAMILY MEMBER TO COME GET ME, WAIT FOR 1 WEEK TO BE TOLD THE REPAIR COST WOULD BE @7K AND A REMANUFACTURED PART WOULD BE PUT BACK, COST OF $109 FOR WARRANTY, ANOTHER WEEKS WAIT FOR REPAIR AND BEST OFF BEING STUCK WITH A CAR THAT HAS NO TRADE IN AFTER ANYONE CHECKS CARFAX. WHILE BEING STRANDED AND CHECKING INTERNET FIND OUT VW IS HAVING MAJOR PROBLEMS WITH THIS AND IT COULD HAVE BEEN PREVENTED WITH A RECALL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10478847October 6, 2012
FUEL/PROPULSION SYSTEM
A WARNING LIGHT CAME ON, AND THE ENGINE BEGAN PERFORMING POORLY AT 75MPH ON A BUSY HIGHWAY. SLOWING TO EXIT ABOUT A MILE FURTHER, THE ENGINE ABRUPTLY STALLED AND QUIT ON THE OFF RAMP. THE REPAIR REPORT INDICATED THAT IT WAS AN INTERNAL HIGH PRESSURE FUEL PUMP FAILURE. IT CAUSED METAL PIECES TO SPREAD THROUGHOUT THE FUEL SYSTEM. THE TOTAL FOR PARTS ONLY WAS $4445. PROBLEM IS BEING BLAMED ON FUEL QUALITY IN THE US. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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