Volkswagen Jetta Complaints

10,351 consumer complaints on file.

#10531734July 25, 2013
FUEL SYSTEM, DIESEL
2013-07-19 - DRIVING AT 25MPH, ENGINE BECOMES UNRESPONSIVE, ERROR LIGHT COMES ON, ENGINE STOPS COMPLETELY, LOSS OF STEERING AND BRAKE POWER, WAS ABLE TO COAST TO SIDE STREET. VEHICLE WOULD NOT RESTART. HAD TO CALL A TOW TRUCK. VW SERVICE TEAM MANAGER ASSERTS METAL SHAVINGS IN FUEL INJECTOR INDICATE CONTAMINATION OF FUEL SYSTEM. DOES NOT INDICATE WHAT DRIVER BEHAVIOR COULD PREVENT THIS, NOR DOES HE DISCLOSE PUBLICIZED TDI HIGH PRESSURE FUEL PUMP PROBLEMS. MOST RECENT FUELING 2013-07-17. FUEL RECEIPT READS: 12.99 GALLON DIESEL 2 PUMP #10 WITH TWO DAYS OF UNEVENTFUL DRIVING PRIOR TO FUEL PUMP FAILURE, SUGGESTS MISFUELING NOT RESPONSIBLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10531738July 25, 2013
FUEL/PROPULSION SYSTEM
I HAD A HPFP FAILURE ON MY JETTA WHILE I WAS DRIVING. THE CAR DIED AND WOULD NOT START. I GOT A P0087 CODE OFF THE ENGINE. I HAD THE FUEL TESTED AND IT WAS CLEAN. IT LOOKS LIKE IT'S GOING TO BE A HPFP FAILURE. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10531753July 25, 2013
AIR BAGS, ELECTRICAL SYSTEM
ON JUNE 29 2012 AIRBAG INDICATOR LIGHT CAME. VEHICLE WAS TAKEN TO VW AND THEY STATED THAT IT WAS THE WIRE HARNESS UNDER THE PASSENGER SEAT. SINCE VEHICLE WA NOT UNDER WARRANTY I HAD TO PAY $375.00 TO GET IT REPAIRED (OR SO I THOUGHT) JULY 17TH 2013 AIRBAG LIGHT RETURNED. ON JULY 22ND 2013 I TOOK CAR IN TO VW THIS TIME THEY HAD MY CAR FOR TWO DAYS AND DIAGNOSED THE PROBLEM TO BE THE AIRBAG IGNITER. I QUESTIONED THE FACT THAT THEY DIDN'T CATCH THAT THE FIRST TIME AND THEY REPLIED THAT THE SCANNER DIDN'T CATCH IT(YEAH RIGHT) THE SERVICE GUY TELLS ME THAT ITS $500.00 FOR THE PART AND 8 HOURS OF LABOR, OUCH!!! ARE YOU KIDDING ME THAT IS A SAFETY ISSUE AND SHOULD BE COVERED REGARDLESS. I CONTACTED VWOA AND I'M STILL WAITING FOR A RESPONSE. I REFUSE TO PAY THAT MONEY FOR A SAFETY MATTER THAT IS CLEARLY A MANUFACTURE DEFECT. I WILL NEVER AGAIN BUY VW. I'M SEEKING REPAIR EXPENSE PAID BY VWOA AND A REFUND FOR THE HARNESS SINCE IT WAS NOT THE PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10531838July 25, 2013
EXTERIOR LIGHTING
I NOTICED THE BRAKE LIGHTS WERE IN THE "ON" POSITION AFTER MY VEHICLE WAS TURNED OFF AND ALL LIGHTS WERE IN THE OFF POSITION. I IMMEDIATELY TOOK THE VEHICLE TO THE DEALERSHIP WHERE THEY LEFT IT OVERNIGHT AND EXAMINED IT THIS MORNING. THEY NOTED THIS WAS A FAULTY BRAKE LIGHT SWITCH AND INDICTED THE HOUSING HAD MELTED OVERNIGHT. THIS SEEMS LIKE A FIRE HAZARD. ALSO, VOLKSWAGEN HAD A RECALL ON THIS ISSUE COMPLAINT # [XXX]. WHEN I SPOKE WITH VOLKSWAGEN THEY SAID THEY ARE ONLY COVERING VEHICLES WITH THIS ISSUE THROUGH MANUFACTURED YEAR 2003. MY CAR IS A 2005. OBVIOUSLY, THIS ISSUE PERSISTED BEYOND THE YEARS THEY INDICATED, AND THEY EXPECT THE OWNERS NOW TO FOOT THE BILL FOR A FAULTY BRAKE LIGHT SWITCH AND DAMAGES CAUSED BY THIS ISSUE. I THOUGHT YOU SHOULD KNOW THIS ISSUE EXTENDS BEYOND THE PERIOD THEY INDICATED AND I HOPE YOU WILL CONSIDER MAKING THIS A RECALL ITEM. PLEASE CONTACT ME IF THIS ISSUE BECOMES A RECALL ITEM. I FEEL, AT A MINIMUM, THE DEALER SHOULD COVER THE COST OF THE REPAIR. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10531571July 24, 2013
VEHICLE SPEED CONTROL, FUEL SYSTEM, DIESEL
I WAS PASSING A SEMI AND NEEDED TO ACCELERATE TO GET OUT OF THE WAY OF CAR TO MY REAR...DEPRESSED THE ACCELERATOR AND NO RESPONSE. TWO DAYS LATER EXPERIENCED SIMILAR EVENT AT LOW SPEED (30 MPH). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10531564July 24, 2013
ENGINE, FUEL SYSTEM, GASOLINE
TL* THE CONTACT OWNS A 2008 VOLKSWAGEN JETTA. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 10 MPH, THE VEHICLE BECAME HESITANT TO ACCELERATION ATTEMPTS. THE FAILURE RECURRED INTERMITTENTLY AT SPEEDS BETWEEN 10 AND 50 MPH. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS WHERE THE TECHNICIAN STATED THAT THE CAMSHAFT, CAMSHAFT FOLLOWER, FUEL PUMP, AND A VALVE WOULD HAVE TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 80,000. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10531492July 23, 2013
FUEL SYSTEM, DIESEL, VEHICLE SPEED CONTROL
THIS 2010 VW JETTA TDI OCCASIONALLY STALLS AT SPEEDS OF LESS THAN ~30 MPH AND SURGES VIOLENTLY WHEN STARTING FROM A STOP AND SLOWING TO A STOP. IN A SPAN OF 3 MONTHS THE VEHICLE HAS STALLED 5 TIMES, 3 TIMES WHILE BEGINNING TO MOVE FROM A STOP AND 2 TIMES WHILE TRAVELING AT A SPEEDS OF LESS THAN 30 MPH. THE SURGING HAPPENS FREQUENTLY BUT INCONSISTENTLY. THE VEHICLE HAS BEEN BROUGHT TO A VW DEALER/MECHANIC TO ADDRESS THESE ISSUES AND THE PROBLEM PERSISTS. THE LAST TIME IT WENT IN TO THE DEALER, THE MECHANIC REPLACED THE FLYWHEEL STATING THAT IT WAS THE REASON FOR THE SURGING, HOWEVER THE STALLING AND SURGING REMAIN A PROBLEM SINCE THE FLYWHEEL HAS BEEN REPLACED. THE VEHICLE HAS AN AUTOMATIC TRANSMISSION AND HAS NEVER BEEN FILLED WITH GASOLINE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10526131July 22, 2013
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
SINCE THE VEHICLE WAS PURCHASED IT HAS HAD ROUGH ACCELERATION AND INTERMITTENT SURGING BUT JUST RECENTLY IT HAS EXHIBITED ROUGH AND NO STARTS ALONG WITH STALLS WHICH ALL SEEMS TO BE DUE TO AN ISSUE WITH THE ECU LOSING DIAGNOSTIC COMMUNICATION WITH THE VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10526178July 22, 2013
ENGINE AND ENGINE COOLING
I HAVE NOTICED A BURNING CRAYON SMELL IN MY 2003 VW JETTA FOR A FEW MONTHS. I HAVE HAD THE CAR DETAILED AND HAD THE DEALER CLEAN THE AC DUCTS YET THE SMELL REMAINS - AND GETS STRONGER IN HOT/HUMID WEATHER DAYS. I SEE OTHERS HAVE LISTED COMPLAINTS OF THE SAME NATURE - AND THE SOUND DEADENER MATERIAL UNDER THE CARPET SEEMS TO BE THE CULPRIT. I AM CONCERNED THAT THIS WILL AFFECT BREATHING AND COULD BE TOXIC. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10525889July 20, 2013
SEAT BELTS
I PULLED THE SEAT BELT OUT TO PUT IT ON AND I HEARD A NOISE AND THE BELT WENT COMPLETELY SLACK. THERE IS NO TENSION ON THE BELT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10524922July 15, 2013
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2011 VOLKSWAGEN JETTA SPORTS. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 70 MPH, AN UNUSUAL WIRE SYMBOL WARNING ICON ILLUMINATED ON THE INSTRUMENT PANEL IN ADDITION TO A REDUCTION IN ENGINE POWER. AFTER DRIVING 30 ADDITIONAL MILES, THE ENGINE STALLED WITHOUT WARNING. THE VEHICLE FAILED TO RESTART AND WAS TOWED TO AN AUTHORIZED DEALER FOR DIAGNOSIS. THE TECHNICIAN STATED THAT THE HIGH PRESSURE FUEL PUMP FAILED. THE VEHICLE WAS REPAIRED. AFTER THE REPAIR WAS PERFORMED, A DIFFERENT UNKNOWN WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS IN THE PROCESS OF BEING REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 109,000. THE VIN WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10524791July 15, 2013
POWER TRAIN
VIBRATION/ DRAGGING FELT WHEN RELEASING THE CLUTCH PEDAL ON MY 2010 VW JETTA TDI SPORT WAGON. CAR WAS TAKEN INTO LOCAL VW DEALER FOR SERVICE. CLUTCH ASSEMBLY, FLYWHEEL, CLUTCH, PRESSURE PLATE AND RELEASE BEARING REPLACED DUE TO EXCESSIVE PLAY IN FLYWHEEL AND HOTSPOTS ON THE FLYWHEEL ALONG WITH BROKEN SPRINGS. NOW AT 31184 MILES AND 10,344 MILES ON THE NEW CLUTCH, ETC. I AM HAVING THE SAME ISSUE LOCAL VW DEALER SAID THERE IS NOTHING WRONG AND IT IS A WEAR AND TEAR ITEM AND NOT COVERED UNDER THE WARRANTY. MANUAL TRANSMISSIONS SHOULD LAST UNTIL 80,000-100,000 MILES PLUS. I HAVE NEVER HAD THIS MANY PROBLEMS WITH A MANUAL TRANSMISSIONS IN MY 17 YEARS OF DRIVING THEM. THIS TRANSMISSION IS DEFECTIVE AND NEEDS TO BE LOOKED INTO. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10524636July 13, 2013
ENGINE
WE WERE TRAVELING IN CENTER LANE ON I-75 IN FL DOING 70 MPH. DASH LIGHT INDICATOR SHOWED DOUBLE CIRCLE ERROR LIGHT. ENGINE QUIT AND CAR LOST ALL POWER. COASTED TO BREAKDOWN LANE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10524647July 13, 2013
POWER TRAIN
IN THE MORNING I WENT TO START MY CAR AND I SHIFTED IT INTO REVERSE AND THERE WAS A LOUD NOISE. I THEN WENT TO DRIVE IT AND THE TRANSMISSION WOULD NOT SHIFT OUT OF THIRD GEAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10524294July 11, 2013
FUEL/PROPULSION SYSTEM
2010 JETTA TDI. WHILE DRIVING, HIGH PRESSURE FUEL PUMP FAILED CAUSING MAJOR ENGINE DAMAGE DUE TO METAL SHAVINGS IN FUEL SYSTEM. VOLKSWAGEN USED THE CONTAMINATED FUEL EXCUSE BUT COVERED THE NEAR $5000 REPAIR BILL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10524503July 11, 2013
ENGINE, ELECTRICAL SYSTEM
WHILE ON VACATION AND BACKING UP IN THE HOTEL PARKING LOT, BRAKING, THEN PUTTING IT IN DRIVE, THE CAR WOULD STALL OUT; IT HAPPENED 3 TIMES IN ONE DAY. LUCKILY, I WAS ONLY IN A PARKING LOT WHILE IT STALLED OUT INSTEAD OF IN TRAFFIC, WHICH COULD HAVE BEEN A BIG HAZARD. WENT TO THE DEALER, AND THEY DIDN'T KNOW WHAT IS WRONG. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10524136July 10, 2013
ENGINE
THE CAM FOLLOWER FAILED RESULTING IN SEVERE ENGINE HESITATION UPON ACCELERATION MAKING THE CAR UNSAFE TO OPERATE. THE METAL THE PART IT IS MADE FROM IS NOT STRONG ENOUGH. THIS CAUSES IT TO WEAR THROUGH AND BREAK, WHICH IN TURN CAUSES SEVERE DAMAGE TO THE CAMSHAFT AND FUEL PUMP. AS A RESULT, ALL THREE PARTS MUST BE REPLACED AT GREAT EXPENSE. VOLKSWAGEN HAS CHOSEN TO COVER THIS REPAIR ON SOME BUT NOT ALL VEHICLES WITH THE IDENTICAL PROBLEM. THEY STATE THAT THEY ARE CHOOSING WHICH VEHICLES TO COVER BASED ON VIN # ALONE AND NOT ALL VEHICLES WITH THE IDENTICAL PROBLEM. THE FAILED PART EXTENDS BEYOND THEIR VIN # METRIC. THEY HAVE ACKNOWLEDGED THE PROBLEM AND HAVE CHOSEN TO COVER THE REPAIR ON SOME, BUT NOT ALL VEHICLES AFFECTED. THIS IS UNFAIR TO THOSE CONSUMERS STUCK WITH A BILL, WHILE OTHERS WITH THE IDENTICAL PROBLEM HAVE IT COVERED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10524165July 10, 2013
AIR BAGS
I WAS DRIVING ON THE INTERSTATE (I77SOUTHBOUND) AND ALL OF A SUDDEN THE VEHICLE IN FRONT OF ME STARTED SLAMMING ON THEIR BRAKES. INSTANTLY I HIT MY BRAKES AND STOPPED SAFELY WITHOUT HITTING THAT VEHICLE. LITERALLY 2 OR 3 SECONDS LATER, A CAR REAR ENDS ME AT SPEED OF APPROXIMATELY 65-70 MPH WHILE I WAS STOPPED. AFTER THAT CAR HIT ME AT THAT RATE OF SPEED, IT CAUSED ME TO COLLIDE INTO THE CAR IN FRONT OF ME. I DIDN'T HAVE A SINGLE ONE OF MY AIRBAGS DEPLOY AT ALL. I WOULD LIKE TO FILE A LAWSUIT AGAINST VOLKSWAGEN BECAUSE OF THIS REASON. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10523939July 9, 2013
FUEL/PROPULSION SYSTEM, FUEL SYSTEM, DIESEL
WHILE DRIVING ON THE FREEWAY, THE GLOW PLUG LIGHT BEGAN TO FLASH AND A "SERVICE ENGINE NOW" INDICATOR LIT. AT THIS TIME, THE CAR ENTERED LIMP MODE AND POWER WAS GREATLY REDUCED. I DECIDED TO DRIVE STRAIGHT TO THE DEALER TO DROP IT OFF. OVER THE NEXT FEW MINUTES THE CAR PRODUCED LESS AND LESS POWER (A FEELING AKIN TO RUNNING OUT OF GAS, BUT THERE WAS STILL 1/2 TANK OF DIESEL IN THE CAR) UNTIL IT DIED AND WOULD NOT RESTART. NO OTHER WARNINGS, NO OTHER DRIVABILITY CUES, JUST A DEAD CAR ON THE FREEWAY UNABLE TO BE STARTED OR MOVED. THIS COULD HAVE BEEN EXTREMELY DANGEROUS/POSSIBLY FATAL HAD I NOT BEEN LUCKY ENOUGH TO FORCE MY WAY TO THE SHOULDER BEFORE THE CAR COMPLETELY GAVE OUT. SO TO SUM UP - ONE OWNER (PURCHASED NEW) DIESEL JETTA; CAR MAINTAINED BY DEALER AT APPROPRIATE INTERVALS. FUELED AT PRETTY MUCH THE SAME THREE STATIONS FOR MUCH OF ITS LIFE, NEVER HAD A NON-DIESEL PUMP ANYWHERE NEAR IT; DRIVING PERFECTLY ONE MINUTE, FIVE MINUTES LATER, A DEAD CAR. IT HAS BEEN TOWED TO THE DEALER TODAY, FROM THE SYMPTOMS IT SOUNDS LIKE THE NOTORIOUS HIGH PRESSURE FUEL PUMP (HPFP) HAS CATASTROPHICALLY FAILED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10524023July 9, 2013
ENGINE, FUEL SYSTEM, DIESEL
THE FUEL PUMP IN MY CAR'S 2.0 TDI DIESEL ENGINE BROKE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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