Volkswagen Jetta Complaints

10,351 consumer complaints on file.

#10537209August 26, 2013
FUEL SYSTEM, DIESEL
WHILE DRIVING ON THE FREEWAY AT ABOUT 75MPH THE VEHICLE SUDDENLY LOST POWER AND WAS DIFFICULT TO GET IT TO STAY AT 20MPH WHILE ATTEMPTING TO CHANGE LANES AND GET TO THE SIDE OF THE FREEWAY. ONCE SAFELY OFF TO THE SIDE OF THE ROAD THE VEHICLE WOULD NOT START. THE VEHICLE WAS TOWED TO CLOSEST VW DEALER AND ALTHOUGH IT IS 60K MILES OUT OF WARRANTY VW COVERED THE REPAIR.... "FOUND LOW FUEL SYSTEM PRESSURE STORED IN ECM AND METAL IN FUEL METERING VALVE. REPLACED FUEL SYSTEM AND CLEAN FUEL RETURN & SUPPLY LINES. DRAIN FUEL AND REPLACED FUEL PUMP DUE TO EXCESSIVE METAL IN..." *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10537296August 26, 2013
SERVICE BRAKES
HELLO, THE BRAKES ON THE NEW 2013 JETTA HYBRID ARE VERY DIFFICULT TO CONTROL. WHEN I TOLD MY DEALER, I WAS TOLD THAT THE BRAKES BEHAVED AS INTENDED. A GOOGLE SEARCH FOR "JETTA HYBRID BRAKES FEEL WEIRD" SHOWED MULTIPLE REPORTS ON STRANGE BEHAVING BRAKES. I THINK THIS IS A SAFETY ISSUE. I CANNOT COME TO A SMOOTH, STEADY STOP. EITHER IT IS TOO FAST OR TOO SLOW AND I HAVE TO SLAM ON THE BRAKES AT THE END. I THINK VW SHOULD BE REQUIRED TO MAKE THE BRAKES ON THE JETTA HYBRID SAFER AND RETROFIT VEHICLES ALREADY ON THE ROAD. THANK YOU FOR YOUR CONSIDERATION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10537391August 26, 2013
AIR BAGS
AIR BAG WARNING LIGHT CAME ON. TECHNICIAN SAYS PASSENGER SEAT SENSOR FAILURE, $1200.00 REPAIR ESTIMATE. THREE WEEKS UNTIL NEW SENSOR ARRIVES FROM THE FACTORY. NOW I'M DRIVING A CAR WITH NO AIR BAGS, UNTIL THE PART ARRIVES AT THE DEALER. AIR CONDITIONING FAILURE HAPPENS WITHIN HOURS OF AIR BAG SENSOR FAILURE. SENSOR AND A/C CONNECTED THROUGH SAME 5 AMP FUSE WHICH FAILED. REPLACING THE FUSE ACTIVATES THE A/C, BUT FUSE WILL RANDOMLY FAIL AGAIN AFTER SEVERAL ENGINE RESTARTS. TECHNICIAN SAYS FUSE WILL STOP FAILING ONCE THE AIR BAG SENSOR IS REPLACED. COULD, WHAT EVER TRANSIENT CAUSING THE FUSE FAILURE, BE CAUSING THE AIR BAG SENSOR FAILURE? COULD THE TRANSIENT, BE ATTENUATED BY THE SENSOR UNTIL THE SENSOR FINALLY FAILS? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10537392August 26, 2013
VISIBILITY/WIPER, POWER TRAIN, ELECTRICAL SYSTEM
RAINING NOT HARD . WIPERS SLOW DOWN . COMPLETE STOP OF WIPER ACTION. NO PRIOR NOTICE OF BAD OPERATION FIRST THOUGHT WAS FUSE. WAS NOT THE FUSE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10537109August 25, 2013
POWER TRAIN, ELECTRICAL SYSTEM
MY VEHICLE WHEN ENTERING TRAFFIC HAS A DELAY OF 1-2 SECONDS WHEN TRYING TO ACCELERATE FROM A STOP. WHEN I AM TRYING TO GET ON/OFF A HIGHWAY AND THAT DELAY HAPPENS, THE TRAFFIC HAS TO SLOW TO KEEP FROM HITTING ME AS BY THE TIME IT HAPPENS THEN SURGES, IT IS TOO LATE TO STOP. MY SPEED NEEDLE WAS SO INACCURATE AND BOUNCED SO MUCH I GOT A SPEEDING TICKET. IT WAS 14 MPH OFF. THEY REPLACED THE CLUSTER, BUT NOW BOTH THE TACHOMETER AND SPEEDOMETER BOUNCE ENOUGH TO NOT BE SURE YOUR SPEED. ELECTRONIC FAN STAYED ON FOR THE ENTIRE 90 MINUTES I WAS IN A COFFEE SHOP AFTER DRIVING ONLY 5 MILES AND HAD BEEN RUNNING AC. AC WHEN NOT ON FULL FAN WILL HAVE PERIODS OF HOT AND HUMID LIKE THE SYSTEM TEMPORARILY SHUTS DOWN, AND OF COURSE, THE CAR HOPS AND SURGES AT SLOW SPEEDS IN ADDITION AS YOU ARE DECELERATING WITH THE FOOT OFF THE ACCELERATOR, IT WILL JERK YOU DOWN AS IT SHIFTS DOWN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10536789August 22, 2013
POWER TRAIN
#1 JULY 262013 JETTA SEDAN 2.5L AUTOMATIC TRANSMISSION 87,850 MILES A D V E R T I S E M E N T S I RECENTLY PURCHASED A USED 2006 VW JETTA WITH A DSG TRANSMISSION AND 2.5 L MOTOR. THE VEHICLE LURCHES AND LOSES POWER AS IF GAS HAD BEEN SWITCHED OFF OR THE TRANSMISSION HAS BOGGED DOWN AND SEEMS TO OCCUR WHEN SHIFTING. IT ALSO HAPPENS FROM A DEAD STOP, WITH THE VEHICLE LURCHING FORWARD WITH CONSIDERABLE FORCE WHEN THE TRANSMISSION ENGAGES. THIS HAS OCCURRED ON BOTH VERY HOT DAYS, 100+ DEGREES, AND ALSO DURING EVENING AND NIGHTTIME WHILE DRIVING ON SURFACE STREETS AND ON THE INTERSTATE THOUGH ON THE INTERSTATE IT DOESN'T LURCH FORWARD WHEN POWER IS RESTORED. THE VEHICLE USUALLY REGAINS POWER 3-5 SECONDS AFTER LOSS OF POWER MOST TIMES THIS OCCURS BUT THERE WERE A FEW TIMES THE VEHICLE STALLED. ONCE THIS HAPPENS THIS CONDITION CONTINUES TO OCCUR MORE WITH INCREASING FREQUENCY UNTIL THE VEHICLE IS NOT DRIVABLE. ONCE THE VEHICLE HAS COOLED OFF FOR A PERIOD OF TIME, 2 OR MORE HOURS, IT DRIVES WITH OUT THIS PROBLEM FOR THE SAME AMOUNT OF TIME, OR LESS, AS WHEN DRIVEN FROM A COLD START. THIS HAS ALSO OCCURRED WHILE PASSING AND FORCED ME TO CANCEL MY PASS OF A SLOWER MOVING VEHICLE AND MERGE INTO THE TRAFFIC WHICH ON ONE OCCASION HAD CLOSED RANKS LEAVING ME NO ROOM TO MERGE. I HAVE ONLY BEEN DRIVING THIS VEHICLE FOR ABOUT A WEEK. THIS STATEMENT WAS POSTED AROUND 8-5-2013. THE PROBLEM IS STILL THE SAME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10536457August 21, 2013
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN, FUEL SYSTEM, DIESEL
THE 2010 VW JETTA SPORTWAGEN TDI (WITH DSG AUTOMATIC TRANSMISSION) WAS DECELERATING ON A TURNING LANE FROM A TWO LANE HIGHWAY FROM SPEEDS OF 55 MPH TO 15 MPH. THERE WAS AN AUDIBLE "CLICK" AND THE ENGINE STOPPED AND ONLY DASH LIGHTS WERE OPERABLE. NO DISCERNIBLE DASH LIGHT OR ERROR CODE MESSAGE WAS RECEIVED. THE VEHICLE RESTARTED AFTER THE TRANSMISSION WAS PLACED IN PARK, AND THE IGNITION KEY WAS AGAIN TURNED ON. AGAIN NO MESSAGES OR WARNINGS APPEARED ON THE DASHBOARD. NOTE: THE SEAT HEATER WAS ENGAGED (DRIVER'S SIDE), AIR CONDITIONING ON, TURN SIGNAL (LEFT) ACTIVATED, HEADLIGHTS ON, BLUETOOTH FOR PHONE LINKED, RADIO WAS OPERATING UNTIL THE SHUT-DOWN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10536337August 20, 2013
POWER TRAIN, ENGINE, VEHICLE SPEED CONTROL
WAS DRIVING ON THE FREEWAY AT ABOUT 3 IN THE AFTERNOON TRAVELING AT APPROXIMATELY 60 MPH WHEN CAR STOPPED ACCELERATING IN THE MIDDLE OF ON GOING TRAFFIC. POWER TO VEHICLE DYED OUT CAUSING ME TO STALL IN THE CENTER OF A BUSY FREEWAY. THIS PROBLEM HAS OCCURRED SEVERAL OTHER TIMES. I HAVE CALLED VOLKSWAGEN BUT THEY WOULD NOT TAKE FULL RESPONSIBILITY FOR ON GOING PROBLEM.. MY VEHICLE HAS AN EXTENDED WARRANTY BECAUSE OF THIS KNOWN PROBLEM BUT YET THEY WILL ONLY COVER 25% OF REPAIR COST.. THIS VEHICLE IS A HAZARD.. SOMEBODY PLEASE ADDRESS THIS ISSUE QUICK BEFORE THERE IS A CASUALTY.. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10536424August 20, 2013
FUEL SYSTEM, DIESEL
2010 VW TDI JETTA : I OWN A 2010 VW TDI JETTA I SMELLED DIESEL FUEL COMING INTO MY CAR (THE CAR AT THE TIME HAD 117,000 MILES). ALSO, I NOTICED DIESEL FUEL DRIPPING ON MY DRIVEWAY ALSO ON THE BACK OF MY CAR . THE CAR HAD FUEL RUNNING ON THE EXHAUST SYSTEM I REPORTED THE INCIDENT TO THE DEALER, WHERE THEY ADVISED THAT TWO FUEL INJECTORS NEEDED TO BE REPLACED DUE TO THE FACT OF THE INJECTORS SPRAYING FUEL ON TO ALL ENGINE AREA AT A COST OF $1300. THEY REPLACED TWO OF THE INJECTORS. THE SMELL CONTINUED UNTIL I INSTRUCTED THEM TO ORDER A NEW HOOD INSULATOR COVER AND ENGINE COVER (BOTH WERE SATURATED WITH DIESEL. MY CAR WAS AT THE DEALER FOR CLOSE TO TWO WEEKS BETWEEN ALL FOUR VISITS. MY CONCERN IS THAT THE OTHER INJECTORS HAVE THE SAME ISSUE AND THIS WILL OCCUR AGAIN ALONG WITH A FIRE AT SOME POINT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10536086August 19, 2013
ENGINE
A RATTLING SOUND BEGAN TO COME FROM THE ENGINE COMPARTMENT SHORTLY AFTER PASSING 85,000 MILES ON THE VEHICLE. SCANNED THE COMPUTER AND FOUND SEVERAL CODES FOR MISFIRES AND VACUUM LEAKS ON THE VEHICLE ECU. TOOK IT TO A SHOP AFTER PERFORMING ROUTINE MAINTENANCE DID NOTHING TO SMOOTH OUT ENGINE OPERATION. SHOP SHORTLY CONTACTED ME BACK WITH A QUOTE OF THE TIMING CHAINS WERE COMING APART AND THE ENGINE WAS SEVERELY OUT OF TIME. AFTER SOME RESEARCH ONLINE THIS APPEARS TO BE AN ISSUE WITH THE EARLY 2.5L MK5 JETTA ENGINE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10535696August 16, 2013
VEHICLE SPEED CONTROL
I WAS TRYING TO MERGE ONTO HIGHWAY TRAFFIC AND WHEN I PUSHED ON THE ACCELERATOR THE CAR WAS UNRESPONSIVE. IT CREATED AN UNSAFE SITUATION WHERE I HAD TO SLAM ON THE BRAKES AND LET THE TRAFFIC PASS BY, THEN PUT THE CAR IN MANUAL SHIFT SO THAT I COULD ACCELERATE ENOUGH TO MERGE WITH TRAFFIC. THE INABILITY TO CONTROL THE SPEED OF THE VEHICLE DUE TO NO RESPONSE FROM THE ENGINE HAPPENS USUALLY AROUND SPEEDS OF 40 MILES AN HOUR. I HAVE NOTICED THAT THE CAR WILL BE IN 6 GEAR AT VERY LOW SPEEDS AND FAILS TO DOWN SHIFT WHEN THE GAS IS PRESSED. THIS RESULTS IN A LOSE OF POWER AND DOES NOT ALLOW ME TO SAFELY MANEUVER THE VEHICLE IN EMERGENCY AND NON-EMERGENCY SITUATIONS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10535702August 16, 2013
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2009 VOLKSWAGEN JETTA TDI. THE CONTACT STATED THAT WHILE DRIVING 35 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TOWED TO THE DEALER. THE TECHNICIAN DIAGNOSED THAT THE FUEL PUMP WAS DISINTEGRATING FROM THE INSIDE, SENDING METAL SHAVINGS THROUGH THE FUEL SYSTEM. AS A RESULT, THE HIGHER PRESSURE FUEL PUMP BECAME DEFECTIVE AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND THEY DECIDED TO COVER THE COST OF THE REPAIR. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND THE CURRENT MILEAGE WAS 90,205.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10535721August 16, 2013
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2009 VOLKSWAGEN JETTA TDI. THE CONTACT STATED THAT WHILE DRIVING 35 MPH, THE VEHICLE STALLED AND ALL OF THE WARNING LAMPS ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN DIAGNOSED THAT THE HIGH PRESSURE FUEL PUMP WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS 125,680 AND THE CURRENT MILEAGE WAS 127,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10535553August 15, 2013
SEAT BELTS
TL* THE CONTACT OWNS A 2009 VOLKSWAGEN JETTA. THE CONTACT STATED THAT THE REAR PASSENGER'S SIDE SEAT BELT RETRACTION SYSTEM FAILED. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR INSPECTION. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE AND CURRENT MILEAGE WAS 148,212.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10535646August 15, 2013
ELECTRICAL SYSTEM, VISIBILITY/WIPER, ELECTRICAL SYSTEM:HORN, EXTERIOR LIGHTING
I WAS DRIVING AND I TRIED TO HONK MY HORN BECAUSE A TRACTOR TRAILER WAS MERGING IN MY LANE. MY HORN WOULD NOT SOUND AND I HAD ENCOUNTERED THIS PROBLEM BEFORE AND THEN LATER THAT EVENING IT STARTED TO DRIZZLE AND MY WINDSHIELD WIPERS WERE NOT WORKING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10535477August 15, 2013
LATCHES/LOCKS/LINKAGES
LIKE HAS BEEN REPORTED BY MANY OTHER OWNERS, THE DRIVERS SIDE REAR DOOR LOCKING MECHANISM IS FAULTY. DOOR INTERMITTENTLY LOCKS WHEN THE LOCK BUTTON IS PRESSED. SOMETIMES THE DOOR WILL LOCK AND REMAIN LOCKED. WHEN THIS HAPPENS THE DOOR CANNOT BE UNLOCKED FROM INSIDE OR OUTSIDE THE CAR WITHOUT REPEATEDLY TRYING UP TO 30 TIMES IN SOME INSTANCES. THIS IS A MAJOR SAFETY CONCERN. IF THE DOOR IS LOCKED AND THERE IS AN ACCIDENT, OCCUPANTS WILL NOT BE ABLE TO ESCAPE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10535295August 14, 2013
STRUCTURE
TL* THE CONTACT OWNS A 2009 VOLKSWAGEN JETTA. THE CONTACT STATED THAT THE STEERING WHEEL COVER SLIP IN THE AIR BAG HORN AREA WAS DEFECTIVE AND THE CONTACT WAS CONCERNED THAT THE AIR BAG WOULD ERRONEOUSLY DEPLOY. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 50,000 AND THE CURRENT MILEAGE WAS 71,000. UPDATED 08/27/13*LJ THE STEERING AIR BAG COVER ALSO SERVED AS THE HORN CONTACT AREA I.E. THE CONSUMER HAD TO PRESS THE AIR BAG COVER TO ACTIVATE THE HORN. THE STEERING WHEEL AIR BAG COVER WAS SPLITTING IN MULTIPLE AREAS DUE TO HORN USAGE I.E PRESSING ON THE COVER TO ACTIVATE THE HORN. THE STEERING WHEEL AIR BAG COVER SHOULD WITHSTAND A LIFETIME OF USE WITHOUT FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE, BUT THEY REFUSED TO REPLACE THE STEERING WHEEL AIRBAG WHICH INCLUDED THE COVER. UPDATED 08/29/13 UPDATED 09/24/13
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10535050August 13, 2013
FUEL SYSTEM, DIESEL
I HAVE A VW JETTA TDI. THE DIESEL HIGH PRESSURE FUEL PUMP WENT BAD WHILE I WAS DRIVING 70 MPH ON THE HIGHWAY. LOST ALL ACCELERATION, HAD TO COAST 2 LANES OVER TO GET TO SHOULDER. HAD TO HAVE VEHICLE TOWED IN TO DEALER FOR SERVICE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10535073August 13, 2013
VEHICLE SPEED CONTROL, FUEL SYSTEM, DIESEL
AFTER RETURNING FROM A SERVICE AT THE DEALER, MY 2009 SPORTWAGEN INSTRUMENT WARNING LIGHTS DISPLAYED A FLASHING GLOW PLUG LIGHT FOLLOWED IMMEDIATELY BY A MESSAGE TO BRING THE VEHICLE TO IN FOR SERVICE. WE WERE FOUR HOUSES DOWN FROM OUR DRIVE, AND AS WE PULLED INTO THE DRIVEWAY, THE VEHICLE SHUT OFF AND WOULD NOT RESTART. IT WAS TOWED TO THE DEALER WHO REPORTED METAL DEBRIS IN THE FUEL FILTER INDICATING A HIGH PRESSURE FUEL PUMP FAILURE AND A COST FOR REPLACEMENT PARTS (ENTIRE FUEL SYSTEM) TOTALING OVER $5000. THIS IS A CERTIFIED PRE-OWNED VEHICLE, OWNED FOR LESS THAN ONE YEAR. I CALLED AND FILED A CLAIM WITH VW USA. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10535249August 13, 2013
VEHICLE SPEED CONTROL, FUEL SYSTEM, DIESEL
VW JETTA SPORTSWAGEN TDI 2010 53,000 MILES. ON AUG 7, 2013 AT APPROXIMATELY 16:20, WHILE STOPPED AT A TRAFFIC SIGNAL, ENGINE BEGINS TO RUN SLIGHTLY ROUGHLY, BUT NOT SUFFICIENT TO BE OF CONCERN. ACCELERATE FROM TRAFFIC SIGNAL TOWARDS ONRAMP TO I195. SUDDENLY ENGINE DIES (BEFORE ONRAMP). COAST CAR INTO PARKING LOT AT SIDE OF ROAD. TOTAL TIME FROM BEGINNING OF ROUGH IDLE TO ENGINE SHUTDOWN WAS ABOUT 10-15 SECONDS. HAD FAILURE OCCURRED ON INTERSTATE I195 OR I95 DURING RUSH HOUR, THIS WOULD HAVE BEEN A DANGEROUS CONDITION -- POSSIBLE STRANDING OF CAR IN A TRAVEL LANE OR DANGEROUS CROSSING IN FRONT OF FASTER MOVING TRAFFIC TO REACH SHOULDER. CALLED FOR TOW AND CAR TOWED AT ABOUT 19:00 TO VW DEALER - WEST BROAD VOLKSWAGEN IN RICHMOND VA. DEALERSHIP IS CLOSED SO LEAVE CAR AT DEALER. SPOUSE DRIVES FROM HOME ABOUT 100 MILES TO PICK ME UP. REACH HOME BY 23:30. ON AUG 8 DEALER DIAGNOSES AS A FAILED HIGH PRESSURE FUEL PUMP (TDI DIESEL ENGINE) WITH METAL PARTICLES THROUGHOUT THE FUEL SYSTEM. VWOA TECH LINE INDICATES THAT ENTIRE FUEL SYSTEM NEEDS TO BE REPLACED. CAR IS OUT OF WARRANTY, BUT DEALER ASKS VWOA TO COVER PART OR ALL OF COST. ON AUG 9 VWOA APPROVES REPAIR AND AGREES TO PAY IN FULL. WORK COMPLETED ON AUG 12. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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