Volkswagen Jetta Complaints

10,351 consumer complaints on file.

#10568439February 27, 2014
FUEL SYSTEM, GASOLINE
2009 VW JETTA SPORTWAGEN TDI WAS BEING OPERATED NORMALLY. PARTIAL POWER LOSS WAS ENCOUNTERED AND DASH INDICATOR LIGHTS BEGAN TO ILLUMINATE. VEHICLE WAS ABLE TO CONTINUE TO NEARBY DESTINATION. WHEN DRIVER ATTEMPTED TO START THE VEHICLE AGAIN IT WOULD NOT START. VEHICLE WAS TOWED TO LOCAL VW DEALERSHIP. DIAGNOSIS WAS COMPLETE FAILURE OF THE HIGH PRESSURE FUEL PUMP (HPFP). ENTIRE FUEL SYSTEM WAS REPLACED ALONG WITH HPFP. MANUFACTURER PAID FOR ALL REPAIRS. FUEL WAS TESTED AND NO FOREIGN CONTAINMENTS WERE FOUND.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10568444February 27, 2014
POWER TRAIN
WHILE MERGING ONTO THE FREEWAY, AS I REACHED 60MPH THE CAR LUNGED AND THE ENGINE BEGAN REVVING OVER 6000RPM. IT FELT LIKE THE CAR WAS STUCK IN 3RD GEAR. THE GEAR/DRIVE MODE DISPLAY LED BEGAN FLASHING CONSTANTLY. THE CAR WOULD NOT SHIFT UP TO A HIGHER GEAR SO I MOVED INTO SLOWER LANES AND KEPT THE CAR AT ABOUT 5000RPM/55MPH UNTIL IT WAS SAFE TO STOP. THE CAR GEARED DOWN AS I DECELERATED BUT APPEARED TO SKIP A GEAR AND LUNGED AT EACH SHIFT. I TRIED SWITCHING BETWEEN DRIVE AND SPORT MODE BUT THERE WAS NO CHANGE. WHEN I FINALLY WAS ABLE TO BRING THE CAR TO A STOP I DISCOVERED THE REVERSE GEAR DID NOT ENGAGE. IT SIMPLY WENT INTO NEUTRAL. I SHUT THE CAR DOWN, WAITED A MINUTE AND STARTED IT AGAIN. IT NO LONGER HAD ANY VISIBLE PROBLEMS OR ERROR MESSAGES. I LATER LEARNED THIS IS A KNOWN ISSUE WITH THE DSG TRANSMISSION AND IS REFERRED TO AS THE 'DSG FLASH OF DEATH'.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10567374February 27, 2014
POWER TRAIN, ELECTRONIC STABILITY CONTROL (ESC)
WHILE DRIVING HOME TO PANAMA CITY BEACH FL VIA THE FLORIDA TURNPIKE CAR THE ENGINE REVVED UP, I HAD NO POWER AND THE ESP LIGHT ON THE DASH CAME ON. I HAD TO COAST TO THE SIDE OF THE ROAD WHERE I PUT IT IN PARK. I COULD NOT PUT THE CAR BACK IN GEAR. I THEN TURNED THE ENGINE OFF AND WAITED A FEW MINUTES. I CRANKED THE CAR BACK UP AND THE LIGHT WAS NOT ON. PUT THE CAR IN GEAR AND PROCEEDED ON TRIP. AFTER ARRIVING AT MY DESTINATION, I HAD THREE MORE INSTANCES OF THE SAME ACTION. I CONTACTED MY LOCAL DEALER TO MAKE ARRANGEMENTS TO BRING THE CAR IN. THIS HAS BEEN A VERY FRIGHTENING EXPERIENCE, ESPECIALLY DURING HIGHWAY TRAVEL (WHICH IS MOSTLY WHERE THIS CAR IS DRIVEN). LOSING POWER AT 70 MPH IN CONGESTED TRAFFIC WOULD NO DOUBT RESULT IN MULTIPLE INJURIES, PROPERTY DAMAGE AND MOST LIKELY DEATHS. THIS PROBLEM NEEDS TO BE RESOLVED ON A GLOBAL LEVEL WITH VOLKSWAGEN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10567222February 27, 2014
FUEL SYSTEM, GASOLINE, ENGINE AND ENGINE COOLING
VEHICLE STALED OUT WITH COMPLETE LOSS OF POWER, WOULD NOT RESTART. HAD CAR TOWED TO VW DEALER, AND IT TOOK 8 DAYS FOR THEM TO FIX. THE HIGH PRESSURE FUEL PUMP FAILED AND CONTAMINATED THE WHOLE SYSTEM. IT WAS COVERED UNDER THE WARRANTY BUT I WAS LUCKY I WAS NOT ON THE HIGHWAY. IF THE 2010 JETTA WASN'T UNDER WARRANTY IT WOULD HAVE COST $4660.22 TO FIX IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10565911February 26, 2014
POWER TRAIN
CAR WENT INTO A FALSE NEUTRAL WHILE BACKING UP IN PARKING LOT, DEALER REFUSED TO EXTEND WARRANTY VW TDI 2009 SPORTS WAGON. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10566048February 26, 2014
SERVICE BRAKES
THE BRAKES ON MY VEHICLE ARE FAILING FOR THE THIRD TIME IN 6 YEARS AND THE VEHICLE ONLY HAS 68,000 MILES ON IT. THE FIRST TIME THEY FAILED, THE CAR WAS BARELY TWO YEARS OLD AND HAD 22,000 MILES ON IT. THE SECOND TIME THEY FAILED WAS TWO YEARS LATER, AT 40,000 MILES. THEY ARE NOW FAILING AGAIN. RESEARCH ON THE INTERNET SHOWS THAT VW HAD DISCOVERED A DESIGN FLAW ON THEIR 2008 JETTA BRAKES THAT WAS CAUSING THIS, BUT NO RECALL OR RESOLUTION HAS EVER BEEN ISSUED. VW NOW REFUSES TO TAKE RESPONSIBILITY FOR THEIR DEFECTIVE VEHICLE OR TO OFFER ANY ASSISTANCE TO RESOLVE THE PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10566058February 26, 2014
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2005 VOLKSWAGEN JETTA. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 3 MPH AND EXITING A HIGHWAY RAMP, A VERY A LOUD NOISE WAS HEARD FROM THE FRONT END OF THE VEHICLE. THE CONTACT DROVE THE VEHICLE DIRECTLY TO AN AUTO SERVICE CENTER WHERE THE VEHICLE WAS DIAGNOSED BY AN INDEPENDENT MECHANIC. THE MECHANIC ADVISED THAT THE TWO ALUMINUM BOLTS USED FOR THE MOTOR MOUNTS HAD FRACTURED AND CAUSED THE MOTOR TO FALL ONTO THE SUB-FRAME. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 77,362.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10565800February 25, 2014
FUEL SYSTEM, DIESEL
BROUGHT TO DEALER TO DIAGNOSE SERVICE ENGINE LIGHT, CODE P191, AND ONCE P087. I GET DIESEL AT THE SAME STATION WHENEVER POSSIBLE. THESE ERRORS STARTED OCCURRING SHORTLY AFTER GETTING A FULL TANK OF DIESEL AT A DIFFERENT STATION. DEALER CONCLUDED THAT HIGH PRESSURE FUEL PUMP FAILURE WAS IMMINENT. ENGINE STALLED ON THE WAY HOME AND FAILED TO RESTART. FUEL SYSTEM WAS REPLACED. CAR AGAIN WORKS SATISFACTORILY. HOW MUCH LIFE (MILES) CAN I EXPECT THIS TIME AROUND? ARE THERE ANY PROVEN PREVENTIVE MEASURES? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10565878February 25, 2014
TIRES, TIRES:SIDEWALL
BRAND NEW VEHICLE WITH LESS THAN 10,000 MILES WITH SIDEWALL BUBBLES IN TWO DIFFERENT TIRES.. THIS COMPLAINT IS FOR THE 2ND TIRE TO HADN'T THIS ON THE SAME VEHICLE WITHIN 2 MONTHS AND 5,000 MILES OF EACH INSTANCE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10565584February 24, 2014
VISIBILITY, STRUCTURE
I HAVE NOTICED THAT THERE IS A MYSTERY LEAK COMING FROM SOMEWHERE IN THE VEHICLE THAT THE SERVICE DEPARTMENT HAS BEEN UNABLE TO LOCATE. THE RESEARCH THAT I HAVE BEEN ABLE TO FIND HAS SAID THAT IT COULD BE A POSSIBLE LEAK IN THE SUNROOF DRAIN, FRONT WINDSHIELD DRAIN, OR AC CONDENSER DRAIN THAT IS SOMEHOW MANAGING TO LEAK INTO THE CABIN OF THE VEHICLE. THIS CAN CAUSE SEVERE WATER DAMAGE AND MOLD ISSUES THAT COULD IN TURN CAUSE A HEALTH HAZARD FOR THOSE ALLERGIC OR HAVE ISSUES WITH MOLD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10565642February 24, 2014
POWER TRAIN, ENGINE, FUEL SYSTEM, DIESEL
AT APPROX 80-90K I STARTED HEARING A CLATTERING NOISE FROM THE ENGINE AND EXTRA NOISE WHEN IDLING. ALSO, THE CAR HAS A HARD TIME SHIFTING (AUTOMATIC TRANS). AFTER TAKING THE CAR TO A MECHANIC, I WAS TOLD THAT IT'S THE DSG DMF COMING APART AND RATTLING. AFTER DOING SOME RESEARCH, I FIND IT'S A COMMON PROBLEM. IT STARTED HAPPENING SHORTLY AFTER MY CAR WENT OUT OF CPO WARRANTY, WHICH EXPIRED AT 74K. I DIDN'T REALLY PAY THAT MUCH ATTENTION TO IT UNTIL IT GOT WORSE. THIS IS A 06 TDI MKV WITH AUTO DSG, BRM ENGINE. ALSO EXPERIENCING DIFFICULTIES WITH SOOT IN FUEL FILTER, LIKELY DUE TO FAULTY SEAL IN FUEL INJECTORS UNDER CAM SHAFT. ONCE AGAIN, COMMON PROBLEM ACCORDING TO MECHANICS AND ONLINE FORUMS ON THIS MODEL. THERE'S A RECALL ON THE DMF FOR THIS MODEL IN AUSTRALIA, NEEDS TO HAVE ONE FOR US. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10565668February 24, 2014
FUEL SYSTEM, DIESEL
AFTER DRIVING FOR 5 MINUTES AND WITH NO WARNING WHATSOEVER THE GLOW PLUG LIGHT STARTED FLASHING AND THE CHECK ENGINE LIGHT CAME ON. I LOST 80% OF MY POWER. DROVE IT FOR 5 MORE MINUTES AND IT STOPPED AND WOULD NOT START. TOWED IT TO THE DEALER WHO TURNED THE IGNITION ON AND AFTER HEARING MY DESCRIPTION OF THE FAILURE SAID IT IS MOST LIKELY A FUEL DELIVERY SYSTEM PROBLEM. HE SEEMED TO KNOW WHAT WAS WRONG AND SAID THAT IF THE HPFP FAILED I PROBABLY HAD METAL THROUGHOUT THE SYSTEM WHICH WOULD BE A MAJOR REPAIR JOB. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10565482February 23, 2014
ELECTRICAL SYSTEM
CAR HAD A BURNING SMELL COMING FROM THE ENGINE. THE ENGINE LIGHT CAME ON. WHILE ON THE HIGHWAY THE CAR STOPPED MOVING FORWARD AND STALLED IN TRAFFIC, THE BATTERY LIGHT THEN CAME ON. I TURNED THE CAR OFF AND RESTARTED IT. IN A 30 MILE ROUND TRIP, THIS HAPPENED 3 TIMES. UPON FURTHER INSPECTION, THE BATTERY MOUNTED FUSE BLOCK HAD COMPLETELY MELTED AND WAS EXTREMELY HOT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10565523February 23, 2014
ELECTRICAL SYSTEM, VISIBILITY/WIPER
MY WINDSHIELD WASHER FLUID SENSOR CAME ON, AND IT DOES NOT TURN OFF. I DID SOME READING ONLINE, AND THIS SEEMS TO BE A SYSTEMIC ISSUE. MOST OF THE COMPLAINTS WERE FROM PEOPLE WHO USED RAINX WASHER FLUID. APPARENTLY IT CAUSED CORROSION TOO QUICKLY. NOW, I DON'T WANT TO USE MY WASHER FLUID AS OFTEN, SO THAT I CAN MAKE SURE THAT I DON'T RUN OUT WHEN I NEED IT. MY VISIBILITY DURING DRIVING IS AFFECTED BY THIS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10565429February 22, 2014
ENGINE, VEHICLE SPEED CONTROL, FUEL SYSTEM, DIESEL
MY JETTA LOST POWER FROM GOING 60MPH TO 35-40 AND AFTER A MIN IT SHUT DOWN ON HIGHWAY. I MANAGED TO PUSH IT ON A SHOULDER AND TRIED TO START AGAIN BUT NOTHING HAPPENED. I TOWED IT AWAY TO MECHANIC AND FOUND OUT THAT MY HIGH PRESSURE FUEL PUMP SHATTERED AND RELEASED BUNCH OF TINY METAL PEACES IN TO THE FUEL FILTER AND ENGINE. MECHANIC TOLD ME THAT IT HAPPENED BECAUSE OF A DESIGN FLAW WITH THE PUMP THAT VW ADMITTED BUT HAVEN'T DONE ANYTHING ABOUT THAT. SO I'M WONDERING WHAT IF A SEMI TRUCK CAME AT THE SAME TIME AND HIT ME WOULD THEY DO SOMETHING ABOUT IT THEN? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10565291February 21, 2014
FUEL SYSTEM, DIESEL
RE: NHTSA ACTION NUMBER EA11003 IN AUGUST 2013, WE EXPERIENCED THE SAME FUEL PUMP MALFUNCTION NOTED IN NHTSA ACTION NUMBER EA11003. VEHICLE IS A 2009 VOLKSWAGEN JETTA TDI. THE CHECK ENGINE LIGHT CAME ON STEADY AND ENGINE WAS NOT RUNNING WELL, THEN STALLED IN TRAFFIC AND WOULD NOT RESTART. VEHICLE WAS TOWED TO LOCAL VOLKSWAGEN DEALER. DEALER SERVICE DEPARTMENT INSPECTED VEHICLE AND FOUND ISSUE WAS MALFUNCTIONING HIGH PRESSURE FUEL PUMP. TOTAL REPAIR COST WAS $5232.98 TO REPLACE FUEL PUMP, WATER PUMP, AND RELATED PARTS. VEHICLE FUEL WAS ALWAYS THE PRESCRIBED ULTRA LOW SULFUR DIESEL FUEL AVAILABLE IN LOCAL FILLING STATIONS: SUNOCO, SHELL, EXXON, HESS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10565342February 21, 2014
FUEL/PROPULSION SYSTEM, ENGINE
I WAS DRIVING DOWN THE STREET WHEN DASH LIGHTS CAME ON...WITHIN MINUTES I LOST POWER AND EVENTUALLY MY CAR SHUT DOWN. MY HPFP WENT OUT AND HAS SENT SHARDS OF METAL THROUGHOUT THE SYSTEM. APPARENTLY TO THE GRAND TOTAL OF AT LEAST $7500 POSSIBLY MORE. I'VE BEEN READING AND SEE THIS IS AN IS WITH THE VW TDI MOTORS I DRIVE A 2010 VW JETTA TDI... AT THIS POINT THE FUEL SYSTEM NEEDS FLUSHED AND OR REPLACED I'M QUESTIONING THE CONDITION OF THE REST OF MY MOTOR IF METAL PIECES HAVE BEEN FLUSHED THROUGH IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10565137February 20, 2014
SEAT BELTS
AFTER FOLDING DOWN THE BACKSEAT THE CENTER SEATBELT WILL NOT RELEASE AND DOES NOT FUNCTION. THIS IS A COMMON PROBLEM, YET VW HAS FAILED TO DO ANYTHING TO MAKE IT RIGHT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10564924February 19, 2014
SERVICE BRAKES
TL* THE CONTACT OWNS A 2002 VOLKSWAGEN JETTA. THE CONTACT STATED THE VEHICLE ENGULFED INTO FLAMES WHILE PARKED AND UNOCCUPIED. IN ADDITION, ONE OR TWO DAYS PRIOR TO THE FAILURE THE ABS WARNING INDICATOR ILLUMINATED. THE FIRE DEPARTMENT EXTINGUISHED THE FLAMES AND ADVISED THAT THE FIRE ORIGINATED NEAR THE ABS CONTROL MODULE. THE ENGINE COMPARTMENT WAS COMPLETELY DAMAGED AND THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. THERE WAS A RECALL ASSOCIATED WITH THE FAILURE UNDER NHTSA CAMPAIGN ID NUMBER 02V031000 (SERVICE BRAKES, HYDRAULIC) HOWEVER, THE CONTACT'S VIN WAS NOT INCLUDED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 220,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10564592February 16, 2014
SEATS
THE CAR RAN INTO A BIG PUDDLE OF WATER AND THE ENGINE STALL. WHEN TRYING TO RESTART THE CAR THE CAR IT STARTED WITH SEVERE HESITATION IN ENGINE. TRIED STEPPING ON GAS TO KEEP ENGINE GOING THE EXHAUST GOT REAL LOUD AND THE SMOKE STARTED FILLING UP THE CABIN. STEPPED OUT OF CAR TO FIND THAT THE CAR CAUGHT ON FIRE. THE FLAMES CAN BE SEEN ON UNDER SIDE OF THE CAR, IN THE MIDDLE SECTION RIGHT UNDER THE ARMREST AREA BETWEEN THE TWO SEATS. THANKFULLY I WAS ABLE TO ESCAPE UNHARMED. I THINK THATS A MANUFACTURING OR DESIGN DEFECT THAT ALLOWED THE HEAT FROM EXHAUST TO PENETRATE INSIDE THE CABIN WHERE IT REACHED THE FLOOR CARPER THAT CAUGHT FIRE. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0

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