Volkswagen Jetta Complaints

10,351 consumer complaints on file.

#10575868March 31, 2014
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2011 VOLKSWAGEN JETTA TDI. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 60 MPH, THE VEHICLE SUDDENLY STALLED AND EXPERIENCED A REDUCTION IN POWER. THE CONTACT WAS UNABLE TO RESTART THE ENGINE. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE FUEL INJECTOR SYSTEM AND FUEL PUMP HAD FAILED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED AND NO SOLUTION WAS OFFERED. THE FAILURE MILEAGE WAS 33,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10575983March 31, 2014
AIR BAGS, SERVICE BRAKES
TL* THE CONTACT OWNS A 2007 VOLKSWAGEN JETTA. THE CONTACT STATED THAT THE CHECK ENGINE LIGHT WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE ANTI LOCK BRAKING SYSTEM HAD MALFUNCTIONED. THE VEHICLE WAS REPAIRED AND THE DEFECT WAS REMEDIED. THE CONTACT ALSO STATED THAT THE FRONT PASSENGER SEAT HAD MALFUNCTIONED. THE DEALER DIAGNOSED THAT THE AIR BAG SYSTEM WAS DEFECTIVE AND NEEDED REPAIRING. THE VEHICLE WAS REPAIRED. NO FURTHER INFORMATION WAS AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 3,100.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10575725March 30, 2014
SERVICE BRAKES
AFTER FAILING INSPECTION LAST WEEK FOR THE SECOND TIME IN TWO YEARS, I PRECEDED TO CHANGE THE REAR BRAKES (WHICH WERE THE REASON FOR THE INSPECTION FAILURE). THE DRIVER'S SIDE REAR BRAKE PAD WAS WORE COMPLETELY TO THE METAL. THE PASSENGER'S SIDE LOOKED AS THOUGH IT HAD COME DIRECTLY OUT OF THE BOX, NO WEAR AT ALL. THE PARKING BRAKE WAS NOT HUNG UP, WHEELS SPUN FREELY AFTER REPLACING BOTH SIDES. THIS WAS THE SAME CASE WHEN THE VEHICLE FAILED INSPECTION TWO YEARS, APPROXIMATELY 40,000 MILES, AGO. AFTER READING MANY OTHER JETTA OWNERS HAVE EXPERIENCED SIMILAR ISSUES WITH THE REAR BRAKES FAILING PREMATURELY, I DECIDED TO SUBMIT THIS ISSUE TO NHTSA. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10575552March 29, 2014
VISIBILITY:SUN/MOON ROOF ASSEMBLY
DRIVING ON THE FLORIDA TURNPIKE..APPROXIMATELY 65 MPH..SUNROOF BURST...SHADE OF SUNROOF WAS OPEN BUT THE SUNROOF WAS CLOSED AT THE TIME...NO ROCKS...NOTHING TO SUGGEST IT HAS HIT BY SOMETHING...GLASS WAS EVERYWHERE COULD HAVE BEEN A NIGHTMARE...I WAS RIDING WITH MY SON AND HIS FRIEND. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10575238March 27, 2014
VEHICLE SPEED CONTROL, FUEL SYSTEM, DIESEL
I WAS CRUISING AT 60 MPH THIS MORNING WHEN THE GLOW-PLUG WARNING LIGHT BEGAN TO FLASH AND THE CRUISE CONTROL WAS SHUT OFF IMMEDIATELY CAUSING AN UNEXPECTED DECELERATION. I PULLED INTO THE EMERGENCY LANE AND THE ENGINE SHUT OFF ONCE I CAME TO A STOP. THE ENGINE WOULD NOT RESTART AND THE GLOW-PLUG LIGHT WAS JOINED WITH THE CHECK ENGINE LIGHT. I HAD IT TOWED TO MY MECHANIC WHO READ THE COMPUTER CODES AS "LOW FUEL PRESSURE TO THE INJECTORS". HE LOOKED INTO THE FUEL FILTER AND FOUND METAL SHAVING. HE STATED THOSE SHAVING POINT TO A COMPLETE FAILURE OF THE HIGH PRESSURE FUEL PUMP (HPFP). I OWNED THIS CAR FOR ONLY TWO WEEKS AND, BASED ON VOLKSWAGEN'S REPUTATION AND THE REPUTATION OF THE TDI DIESEL ENGINE I EXPECTED TO OWN THIS CAR FOR YEARS. THE REPAIR COSTS ARE NOW ESTIMATED TO BE HALF THE PURCHASE PRICE I PAID LESS THAN A MONTH AGO. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10575269March 27, 2014
FUEL SYSTEM, DIESEL, ENGINE, POWER TRAIN
DRIVING ON HIGHWAY ON 12/15/13 AND AS I ACCELERATED, I LOST POWER AND "CHECK ENGINE LIGHT" CAME ON. CAR FELL TO 50MPH AND I EXITED HIGHWAY IMMEDIATELY, STOPPED THE CAR, RE-STARTED AND THE CAR AND LIGHT WAS STILL ON. SHOWED ERROR CODE G450 AND THE "EXHAUST PRESSURE SENSOR 1" WAS REPLACED BY DEALER IN JANUARY 2014. GLOW PLUG LIGHT ALSO CAME ON INTERMITTENTLY AT THAT TIME. TWO MONTHS LATER (FEBRUARY, 2014), "GLOW PLUG LIGHT" CAME ON AGAIN INTERMITTENTLY. TURNED OFF CAR AND STARTED IT AGAIN AND LIGHT WENT OUT. DEALER SAYS P0237 CODE MEANS INTERMITTENT FAILURE OF "BOOST PRESSURE SENSOR" AND "SENSOR HARNESS". VW ADVISES THE CAR IS NOT DRIVABLE DUE TO UNPREDICTABLE PERFORMANCE OF TURBOCHARGER ON ENGINE PERFORMANCE DUE TO FAILURE OF THIS SENSOR. THE LOSS OF POWER HAS BEEN DOCUMENTED WIDELY FOR THIS ENGINE (PUMP, CARBONIZED INTAKE, OTHER?), BUT VW HAS ACCEPTED NO RESPONSIBILITY FOR THE PROBLEM. CAR IS 4 YEARS OLD WITH 48,900 MILES. REPAIRS ARE APPROACHING $1000 AT THIS TIME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10574969March 26, 2014
AIR BAGS, ELECTRICAL SYSTEM
MY VW JETTAS SENSOR FOR THE AIRBAG CONSTANTLY COMES ON WHEN I START THE CAR TELLING ME THAT THERE IS A PROBLEM WITH THE AIRBAG AND IT WILL NOT DEPLOY. PROBLEM FIRST STARTED BACK IN 2008(BOUGHT THE CAR BRAND NEW) AND WHEN I CONTACTED VW FOR REPAIR THEY TOLD ME THAT NONE OTHERS HAD THIS ISSUE AND THEY COULDN'T HELP ME. WHEN I STARTED DOING RESEARCH I'VE FOUND THERE ARE HUNDREDS IF NOT THOUSANDS OF PEOPLE SAYING THE SAME THING ABOUT THEIR VW AIRBAG SENSOR IS NOT WORKING PROPERLY AND THAT THE AIRBAG WON'T DEPLOY IN A CRASH. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10574707March 25, 2014
FUEL SYSTEM, DIESEL
TL* THE CONTACT OWNS A 2011 VOLKSWAGEN JETTA. THE CONTACT STATED THAT WHILE ATTEMPTING TO PARK, THE VEHICLE STALLED WITHOUT WARNING. THE FAILURE WAS RECURRING BUT THE VEHICLE WAS ABLE TO BE RESTARTED AFTER SEVERAL MINUTES. THE CHECK ENGINE AND GLOW PLUG WARNING LIGHT WOULD ALSO ILLUMINATE AFTER THE FAILURE HAD OCCURRED. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER, WHO DIAGNOSED THAT THE FUEL SYSTEM NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 45000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10574823March 25, 2014
ENGINE, ELECTRICAL SYSTEM
WHILE I WAS DRIVING, THE CAR SHUT ITSELF OFF. THERE WERE THREE SEPARATE INCIDENTS. THE DEALERSHIP KEPT THE CAR FOR TWO WEEKS AND RE-PROGRAMMED THE COMPUTER AFTER CONFERRING WITH VW. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10574440March 24, 2014
ELECTRICAL SYSTEM
DRIVER'S REAR DOOR LOCK STOPPED RESPONDING TO THE BUTTONS ON IT, AND ON THE MAIN CONTROL, AND ON THE REMOTE. IT INTERMITTENTLY WORKED FOR A MONTH OR SO AND IS NOW DEAD. THE CAR CANNOT BE LOCKED AND THAT IS A SAFETY ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10574441March 24, 2014
STRUCTURE
THE HEADLINER BEGAN SEPARATING ABOVE THE REAR RIGHT PASSENGER SEAT. I LIVE ALONE AND NO ONE EVER EVEN RIDES IN THE BACK SEAT. CANNOT BE REPAIRED WITHOUT INSTALLING A WHOLE NEW HEADLINER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10574443March 24, 2014
SEATS
THE LEATHER ON THE DRIVER'S SEAT STARTED SEPARATING...LOOKS LIKE LITTLE MICRO TEARS THAT CONTINUE TO WORSEN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10574113March 22, 2014
ELECTRICAL SYSTEM, ENGINE
THIS CAR HAS HAD MULTIPLE IGNITION COIL PROBLEMS CAUSING A MISFIRE AND A ROUGH RUMBLING ENGINE. THE ABILITY TO ACCELERATE IS GREATLY REDUCE LEAVING YOU VULNERABLE TO CAR ACCIDENTS IN CERTAIN SITUATIONS LIKE PULLING OUT AT AN INTERSECTION. THIS IS THE SECOND INCIDENT WITHIN A YEAR OF IGNITION COILS FAILING. NOW AT 42,000 MILES IT IS NOT COVERED UNDER WARRANTY. THE FIRST INCIDENT WAS EXTREMELY TROUBLING NOT BEING ABLE TO MAINTAIN A CONSTANT SPEED WITH A LINE OF TRAFFIC BEHIND ME AND NO WHERE TO PULL OVER. THIS IS A SEVERE SAFETY ISSUE AND SHOULD BE ADDRESSED BY VW. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10574144March 22, 2014
FUEL SYSTEM, GASOLINE, POWER TRAIN, ENGINE
WHEN STARTING FROM A FULL STOP IN DRIVE MODE "D" I PRESSED THE ACCELERATOR AND THE CAR RESPONDED WITH ALMOST ZERO POWER TO ACCELERATE. IT JUST ROLLED FORWARD AS THOUGH I WASN'T PRESSING THE ACCELERATOR AT ALL MOVING 1 TO 2 MPH. AFTER 5 SECONDS OF PRESSING THE ACCELERATOR AND THE RPM CLIMBING SLOWLY, IT WOULD ACHIEVE NORMAL DRIVING POWER. EVEN AT SPEEDS OF 20-30MPH THE INITIAL RESPONSE UPON HITTING THE ACCELERATOR WAS THE SAME LAGGING RESPONSE. APPLYING THE GAS PEDAL FELT LIKE STARTING FROM A STOP WITH A MANUAL TRANSMISSION IN 5TH GEAR. I STOPPED THE VEHICLE SEVERAL TIMES, EVEN SHUTTING OFF THE CAR, WITHOUT ANY CHANGE IN THE BEHAVIOR DURING MY 10 MINUTE DRIVE. AFTER LEAVING THE CAR OFF FOR HALF HOUR THE PROBLEM DIDN'T YET RETURN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10574001March 21, 2014
ENGINE, FUEL/PROPULSION SYSTEM
I PURCHASED MY CAR 1 YEAR AGO HAS APPROXIMATELY 27K ON IT NOW BOUGHT IT WITH 1000 MILES ON IT AFTER A MONTH AFTER PURCHASING MY VEHICLE I STARTED IN SOME WOBBLING RUMBLING NOISES COMING FROM THE LEFT FRONT OF MY CAR I TOOK UP A DRIVE WITH THE TECHNICIAN THE TECHNICIAN HEARD THE SOUND THEY HAD MY CAR FOR FOUR DAYS DIDN'T EVEN GIVE ME A LOANER AND I MISSED SCHOOL BECAUSE SO. AFTER 4 DAYS THEY CAME UP WITH NO CONCLUSION HE TOLD ME TO BRING IT BACK WHEN IT GETS WORSE I BROUGHT MY CAR BACK SEVERAL TIMES AND AFTER EVERYTHING LOOK FOR THE FIFTH TIME THEY TOLD ME THAT MY TIRES ARE FEATHERING I WAS WONDERING WHY THEY TELL ME THAT NOW I'M NOT AFTER THE FIRST TWO TIMES. I THEN TOOK IT TO THE TIRE DEALERSHIP AND SEVERAL OTHER SECOND PARTY DEALERSHIPS WHEN THEY TOLD ME MY TIRES ARE FINE ALONG WITH ONE OF THE VOLKSWAGEN DEALERSHIPS. I AM NOW HAVING PERFORMANCE ISSUES WITH MY EXCELERATOR HESITATED IT SEEMS LIKE IT'S GURGLING AND SEEMING TO HAVE TROUBLES ACCELERATING NOW. MY MILES PER GALLON HAS DROPPED FROM 42 TO 38. I AM HERE IN A WHOOOING NOISE WHEN I'M RETURNING THE WHEEL ALL THE WAY RIGHT AND REVERSING AND IT'S COMING FROM THE LEFT SIDE LEFT FRONT SIDE WHERE THE ORIGINAL NOISE WAS, VW TOLD ME IT'S NORMAL. I'M ALSO HEARING THE SAME ISSUES MUST LIKE EVERYBODY ELSE'S WITH THIS CAR WITH ACCELERATING I'M HEARING WEIRD CRANKING NOISE THROUGH THE AC VENT WHICH IS A NORMAL AT HIGH RPM'S. JUST RECENTLY I HAD A PUT MY FOOT ALL THE WAY DOWN TO THE FOUR WITH MY BRAKES TO STOP THE CAR AND I DON'T KNOW WHY. I'M ALSO HEARING THE SAME ISSUES LIKE EVERYBODY ELSE WITH MY WINDOWS IT'S REALLY NOT LOUD AND NOISY AFTER ABOUT 50 MPH. THE DEALERSHIP IS YET TO COME UP WITH CLEAR ANSWER TO MY ISSUES THEY JUST TOLD ME TO BUY TIRES AND THEY WEREN'T EVEN SURE IF THE NEW TIRES WOULD FIX THE ISSUE OR NOT. THEY ALSO TELL ME I WON'T BE COVERED IN THE FUTURE IF SOMETHING HAPPENS. VW NEEDS TO BE INVESTIGATE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10574021March 21, 2014
ELECTRICAL SYSTEM
I HAVE A JETTA THAT CONTINUALLY BURNS OUT THE FUSE BOX, WHICH JUST HAPPENED AGAIN. THE FUSE BOX TO REPLACE COSTS AROUND $100. EVERYTIME. DUE TO THIS PROBLEM I AM ENCOUNTERING ADDITIONAL REPAIRS. IGNITION COIL ETC. I EVEN WENT AND PURCHASE A NEW BATTERY FOR 160.00. CAR WILL NOT RUN? HELP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10573671March 20, 2014
SERVICE BRAKES
THE ABS AND PARKING BRAKE LIGHT BEGAN TO FLASH AND BEEP CONSTANTLY AND THE VEHICLE LOST CONTROL FOR A SMALL AMOUNT OF TIME CAUSING ME TO SWERVE A LITTLE BIT BUT I REGAINED CONTROL. I RESTARTED THE VEHICLE AND IT CONTINUES TO FLASH AND BEEP. THIS IS SAID TO BE A KNOWN ISSUE WITHIN THE 09 MODELS (THE ABS PUMP AND MODULE FAILURE), BUT THE COMPANY HAS YET TO ISSUE A RECALL TO COVER THE EXPENSE OF REPLACEMENT. IT IS SAID THAT, THE ABS PUMP AND MODULE FAILURE CAN CAUSE THE VEHICLE'S BRAKES TO LOCK UP AND NOT ALLOW MOVEMENT IN CLOSE SITUATIONS WHICH CAN RESULT IN AN ACCIDENT. THIS IS A SAFETY HAZARD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10573073March 18, 2014
EXTERIOR LIGHTING
OVER THE LAST 6 MONTHS AS I AM DRIVING ON THE HIGHWAY MY LOW BEAM LIGHT SHORT OUT AT NIGHT. THIS HAS HAPPEN TWICE WHILE DRIVING. I DO NOTICE A BLINKING DASH LIGHT PRIOR TO THE HEAD LAMPS GO OUT. THIS HAS HAPPEN TWICE OVER THE LAST 6 MONTHS. VW OF AMERICA SAY IT NOT A ISSUE. WILL NOT PAY FOR THE$ 80.00 FOR REPAIR. IT IS NOT SO MUCH ABOUT THE REPAIR IT IS A SEVERE SAFELY ISSUE . I WAS DRIVING IN THE DARK GOING 30 MPH ON A HIGHWAY TO GET OFF THE HIGHWAY NO WHERE TO STOP JUST WITH DAYTIME LIGHTS ON. I COULD HAVE BEEN KILLED AND VW IS SAYING IT NOT A SAFETY ISSUE AND ITS NOT A REPAIR THAT THEY WILL REIMBURSE ME FOR. I HAVE BEEN DRIVING OVER 40 YEARS. I HAD ONLY HAD TO REPLACE HEADLAMPS MAYBE 4 TIMES IN MY LIFE. BY THE WAY THE LIGHTS ARE MANUFACTURED BY PHILLIPS LIGHTS IN GERMANY. MIGHT NEED TO REVISIT MY CAR CHOICES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10573000March 17, 2014
ENGINE
KNOCKING HEARD FROM ENGINE WHILE DRIVING ON HIGHWAY NEAR DESTINATION, APPROXIMATELY 300 MILES FROM HOME. VEHICLE ARRIVED AT DESTINATION, BUT WOULD NOT START. VEHICLE WAS TOWED TO MECHANIC. CAMSHAFT WEAR AND FOLLOWER BORE FOUND TO BE DAMAGED AND WAS REPLACED USING OEM PARTS. VEHICLE WAS USING FACTORY RECOMMENDED OIL AT REGULAR INTERVALS. CAM WEAR FOUND AGAIN ON 6/8/11, 195761 MILES. CAM SHAFT WEAR SEEN DURING TIMING BELT CHANGE. REPLACED CAM SHAFT, FOLLOWERS, AND BEARINGS. ONCE AGAIN, FACTORY RECOMMENDED OIL AND OIL CHANGE INTERVALS WERE USED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10573001March 17, 2014
AIR BAGS
AIR BAG INDICATION LIGHT CAME ON WHILE DRIVING. AIR BAGS DID NOT DEPLOY. CAR WAS NOT INVOLVED IN ANY TYPE OF COLLISION AT THAT TIME. AIR BAG LIGHT HAS BEEN ON SINCE. SRS CODE NOT ABLE TO BE CLEARED FROM MEMORY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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