Volkswagen Jetta Complaints

10,351 consumer complaints on file.

#10573004March 17, 2014
AIR BAGS
AIR BAG INDICATION LIGHT CAME ON WHILE DRIVING. AIR BAGS DID NOT DEPLOY. CAR WAS NOT INVOLVED IN ANY TYPE OF COLLISION AT THAT TIME. AIR BAG LIGHT HAS BEEN ON SINCE. SRS CODE NOT ABLE TO BE CLEARED FROM MEMORY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10573002March 17, 2014
ENGINE
CAM WEAR FOUND ON 6/8/11, 195761 MILES. CAM SHAFT WEAR SEEN DURING TIMING BELT CHANGE. REPLACED CAM SHAFT, FOLLOWERS, AND BEARINGS. FACTORY RECOMMENDED OIL AND OIL CHANGE INTERVALS WERE USED. CAM SHAFT WAS ALSO REPLACED ON 11/03/09 AT 123086 MILES AFTER THE FOLLOWING INCIDENT: KNOCKING HEARD FROM ENGINE WHILE DRIVING ON HIGHWAY NEAR DESTINATION, APPROXIMATELY 300 MILES FROM HOME. VEHICLE ARRIVED AT DESTINATION, BUT WOULD NOT START. VEHICLE WAS TOWED TO MECHANIC. CAMSHAFT WEAR AND FOLLOWER BORE FOUND TO BE DAMAGED BEYOND REPAIR AND WAS REPLACED USING OEM PARTS. VEHICLE WAS USING FACTORY RECOMMENDED OIL AT REGULAR INTERVALS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10572728March 17, 2014
ENGINE
CAM SHAFT AND LIFTER INFERIOR QUALITY!!WHAT HAS HAPPENED ACCORDING TO OTHER OWNERS OF TDI'S THAT I HAVE TALKED TO IS THAT THE CAMSHAFT AND LIFTERS HAVE FAILED. THEY WERE BUILT INFERIOR AND BREAKDOWN. THIS CAUSES A LOT OF CONFUSION WITH MECHANICS TRYING FOR ENDLESS HOURS TO FIGURE OUT WHY ITS SMOKING. WITH A LOT OF RESEARCH I FOUND OUT THAT THE CAMSHAFT AND LIFTERS ARE INFERIOR AND BREAKDOWN. WHY DOES VOLKSWAGEN DO THAT TO PEOPLE, IT COST ME SO MANY THOUSANDS OF DOLLARS REPLACING TURBO, MASS AIR FLOW SENSOR TO REBUILDING THE ENGINE FOR GOD SAKE TO FIND THAT IT IS THE CAM AND THAT THIS IS A COMMON PROBLEM. VOLKSWAGEN SHOULD BE HELD ACCOUNTABLE FOR THIS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10568991March 13, 2014
FUEL SYSTEM, DIESEL
WHILE DRIVING ON 95 NORTH THROUGH PHILA MY 2011 JETTA TDI BEGAN TO LOSE POWER. I COULD NOT ACCELERATE AND THE VEHICLE EVENTUALLY CAME TO A STOP. IT WOULD NOT RESTART. THE VEHICLE WAS TOWED TO THE DEALER AND AFTER EVALUATION I WAS TOLD IT WAS THE HIGH PRESSURE FUEL PUMP THAT FAILED. THIS WAS GOING TO BE AN EXTENSIVE REPAIR BUT VW WAS GOING TO PAY FOR THE REPAIR. THE VEHICLE WILL BE IN THE SHOP FOR APPROX. 4 TO 5 DAYS THEY SAY. THERE WAS APPROX 72,200 MILES AT THE TIME OF THE FAILURE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10569191March 13, 2014
ELECTRICAL SYSTEM, LATCHES/LOCKS/LINKAGES
DRIVER'S REAR DOOR LOCK STOPPED RESPONDING TO THE BUTTONS ON IT, AND ON THE MAIN CONTROL, AND ON THE REMOTE. IT INTERMITTENTLY WORKED UNTIL MARCH AND IS NOW DEAD. THE CAR CANNOT BE LOCKED AND THAT IS A SAFETY ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10569213March 13, 2014
POWER TRAIN
IN THE AFTERNOON OF 10/16/2013 WHILE TRAVELING BACK TO MY RESIDENCE I STOPPED ON THE ROAD, WHERE I HAD BEEN TRAVELING, BEFORE TURNING LEFT INTO A SUBDIVISION. THE VEHICLE BEHIND ME WAS ALSO FOLLOWING ME INTO THE SUBDIVISION. WHEN IT WAS CLEAR TO TURN LEFT I PUT MY CAR INTO FIRST GEAR AND PROCEEDED ACROSS THE LANE AND INTO THE SUBDIVISION. AS I WENT UP THE INCLINE THE CAR CAME OUT OF GEAR CAUSING THE VEHICLE BEHIND ME TO COME VERY CLOSE TO MINE AS IT SLOWED DOWN WITHOUT ANY BRAKE LIGHTS. I ENGAGED THE CLUTCH AND PUT THE CAR INTO SECOND GEAR AND PROCEEDED UP THE HILL. AT THE TOP OF THE HILL I TURNED RIGHT AND ACCELERATED. I TRIED TO CHANGE TO THIRD GEAR AND WAS UNABLE TO GO INTO GEAR. I TRIED AGAIN AND FOUND IT WASN'T POSSIBLE TO CHANGE GEARS. I COASTED TO THE LOCATION I NEEDED TO GO AND PARKED THE CAR. FOUND I WASN'T ABLE TO CHANGE INTO ANY GEAR WHILE THE ENGINE WAS ON AND THE CLUTCH WAS ENGAGED. I COULD ONLY CHANGE GEARS BY ENGAGING THE CLUTCH AND PUTTING THE CAR INTO THE FIRST OR REVERSE GEAR WHILE THE ENGINE WAS OFF. ACCORDINGLY I COULD DRIVE OUT OF THE DRIVEWAY IN REVERSE. STOP. TURN OFF THE ENGINE. CHANGE INTO FIRST GEAR AND START THE ENGINE TO GO FORWARD IN FIRST GEAR. I COULD NEVER CHANGE OUT OF FIRST GEAR. HAD TO HAVE THE CAR TOWED TO THE DEALERSHIP AND WAS TOLD THE CLUTCH HAD FAILED. THERE HAD BEEN NO WARNING OF THE CLUTCH FAILING UNTIL IT STOPPED WORKING ALMOST CAUSING THE VEHICLE BEHIND ME TO RUN INTO THE REAR OF THE CAR. THE CAR WAS DRIVEN BY ONLY ONE DRIVER THROUGH-OUT ITS SERVICE LIFE. DRIVER HAD 30 YEARS OF DRIVING EXPERIENCE. THE CAR WAS MAINTAINED AS PRESCRIBED IN THE MANUAL AND HAD RECENTLY HAD ITS 50000 MILE SERVICE. THERE WAS NEVER ANY INDICATION THAT THE CLUTCH WAS WEARING OUT. THIS WAS COMPLETELY UNEXPECTED AND COULD HAVE CAUSED A MAJOR ACCIDENT AND PUT LIVES AT RISK IF IT HAD HAPPENED AT HIGHWAY SPEEDS OR IN ANOTHER SITUATION WITH MORE TRAFFIC. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10568724March 12, 2014
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
ALL OF A SUDDEN, I WOULD TURN ON MY CAR AND MOST OF THE EXTERIOR LIGHTS WOULD NOT WORK, INCLUDING HEADLIGHTS, HIGH BEAMS, BRAKE LIGHTS, BLINKERS, AND DAYTIME RUNNING LIGHTS. IT WAS DANGEROUS TO SUDDENLY DRIVE WITHOUT LIGHTS WHEN IT WAS NIGHTTIME OR CHANGING LANES WITHOUT WORKING BLINKERS TO ALERT OTHER DRIVERS. I TOOK THE CAR IN TO GET IT CHECKED OUT AND APPARENTLY THIS IS A COMMON ISSUE IN RECENT VW CARS, THAT THE FUSE BOX IS MELTING THE FUSES. I READ MORE ABOUT IT ONLINE AND SOME PEOPLE DESCRIBED PROBLEMS WITH OTHER KEY PROCESSES FAILING LIKE POWER STEERING. I CAN'T BELIEVE VW HASN'T MADE A RECALL ON THIS BECAUSE IT HAPPENS TO SO MANY OF THEIR CARS AND REQUIRES AN EXPENSIVE PART REPLACEMENT. ALSO THIS PROBLEM SEEMS TO HAPPEN TO OTHERS IN THE 10000 MILES BEYOND THE WARRANTY OF A CAR IN 36000 MILES. THAT IS BEING UNFAIR AND DISHONEST TO CUSTOMERS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10568297March 10, 2014
FUEL SYSTEM, DIESEL
THE HIGH PRESSURE FUEL SYSTEM FAILED IN OUR CAR WHEN WE WERE ON A ONE LANE HIGHWAY. 'ENGINE CONTROL MALFUNCTION' LIGHT STARTED FLASHING AND SUDDENLY OUR CAR WAS STALLED. WHEN WE LOOKED IN THE MANUAL IT SAID TO GET THE CAR TO A VW DEALERSHIP ASAP. WE HAD TO HOLD UP TRAFFIC UNTIL THE CAR WAS FINALLY TOWED. NOT ONLY THAT, WE WERE ON VACATION IN THE DIFFERENT CITY AND THIS HAPPENED DURING THE WEEKEND WHEN THE SERVICE CENTERS ARE CLOSED. AFTER A PAINFUL 2 DAYS WE JUST FOUND OUT THAT OUT HIGH PRESSURE FUEL SYSTEM HAS BROKEN AGAIN. IT WAS LAST REPLACED IN APRIL 2013 AND IT WAS EXACTLY THE SAME SITUATION. THIS IS A REALLY BIG STRUCTURAL DAMAGE AND HAPPENED WITH NO FAULT ON OUR SIDE. THE LAST ONE COST UP TO $10K, WHICH VW COVERED DUE TO WARRANTY. HOWEVER, IT IS ALSO A SAFETY HAZARD SINCE WE COULD HAVE EASILY GOTTEN INTO AN ACCIDENT. AFTER HAVING GONE THROUGH THIS TWICE, WE NO LONGER FEEL SAFE DRIVING THE TDI AND STRONGLY FEEL THAT THE CAR SHOULD BE RECALLED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10568298March 10, 2014
FUEL SYSTEM, DIESEL
THE HIGH PRESSURE FUEL SYSTEM FAILED IN OUR CAR WHEN WE WERE ON A BUSY CITY STREET. 'ENGINE CONTROL MALFUNCTION' LIGHT STARTED FLASHING AND SUDDENLY OUR CAR WAS STALLED. WHEN WE LOOKED IN THE MANUAL IT SAID TO GET THE CAR TO A VW DEALERSHIP ASAP. WE HAD TO HOLD UP TRAFFIC UNTIL THE CAR WAS FINALLY TOWED. NOT ONLY THAT, THIS HAPPENED DURING LATE NIGHT AROUND 10 PM AND ALL THE SERVICE CENTERS WERE CLOSED. AFTER A PAINFUL 2 DAYS WE JUST FOUND OUT THAT OUT HIGH PRESSURE FUEL SYSTEM HAD TO BE REPLACED. THIS IS A BIG STRUCTURAL DAMAGE WITH THE CAR AND I NO LONGER FEEL SAFE OWNING OR DRIVING IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10568025March 9, 2014
SEATS
THIS INCIDENT HAS HAPPENED TWICE. FIRST INCIDENT WAS WHEN I ENCOUNTERED A HERD OF DEER ON A RURAL ROAD. I WAS TRAVELING AT HIGHWAY SPEED OF 55 MPH AND HAD TO SUDDENLY BRAKE AND DE-ACCELERATE TO AVOID A COLLISION. THE FOLDING BACK SEATS FLOPPED DOWN IN THE DE-ACCELERATION. SIMILARLY THE SAME MANEUVER OCCURRED ON AN URBAN FREEWAY. I HAD TO DE-ACCELERATE TO AVOID A COLLISION AT 65 MPH AND THE SAME EVENT OCCURRED. IF THERE WERE PASSENGERS OR A HEAVY LOAD IN THE REAR AREA BEHIND THE BACK SEATS, THEY COULD HAVE BEEN THROWN AGAINST THE FRONT SEATS OR AN OBJECT FROM THE REAR COULD HAVE FLOWN FORWARD AND HIT THE FRONT SEAT PASSENGERS. I AM SURE THAT THE SEATS WERE PROPERLY LATCHED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10568066March 9, 2014
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
ON THIS DATE (6-19-2013) MY ENGINE LIGHT CAME ON, AFTER THAT MY EPC LIGHT FOLLOWED. THEN I LOST SPEED ON MY CAR, I THEN PULLED OVER AT THE GAS STATION. I THEN NOTICED MY HORN WAS NOT WORKING. I SAT AT THE GAS STATION AFTER I TURNED THE CAR OFF FOR ABOUT 15 MINUTES. TRIED TO START THE CAR UP AGAIN, THEN IT STARTED BACK UP AND I DROVE HOME, BUT THE ENGINE LIGHT WAS STILL ON. I DIDN'T THINK MUCH OF IT AT THAT POINT, A WEEK LATER I HAD THE OIL CHANGED. APPROXIMATELY TWO MONTHS LATER (WHICH WAS IN AUGUST) I HAD THE SAME PROBLEM. SO I CALLED VOLKSWAGEN OF AMERICA AND EXPLAINED TO THE CS REP MY ISSUE. THEY ADVISED ME TO TAKE MY CAR TO THE DEALERSHIP; WHICH I DID. THE GENTLE THAT ASSISTED ME BROUGHT OUT A LAB TOP COMPUTER AND RESET WHAT EVER IT WAS HE RESET ON THE CAR AND THE ENGINE LIGHT WENT OFF AND THE CAR DROVE FINE. THEN HE TOLD ME THAT I NEEDED A FULL TURN UP AND THAT IT WOULD COST ME $700, BECAUSE MY WARRANTY WOULD NOT COVER THE TURN UP ON THE CAR. IN ANY CASE, MY VW JETTA DRIVE FINE FOR ABOUT FOUR DAYS,I HORN STILL DIDN'T WORK. ABOUT TWO WEEKS INTO SEPTEMBER OF 2013, I WAS ON MY WAY TO WORK AND THE CAR WOULD NOT START FOR AN WHOLE HOUR. IN THE MIST OF MY DILEMMA, LATE FOR WORK; I HAD VV OF AMERICA ON THE PHONE TELLING THE REP, COREY WHAT WAS HAPPENING WITH THE CAR. HE ADVISED ME TO TAKE THE CAR TO THE DEALERSHIP AS WELL. WHICH I MADE AN APPOINTMENT TO THE DEALERSHIP, THEY ALSO TOLD ME THAT THE CAR NEEDED A TURN UP AS WELL. BUT THEY WERE CHARGING ME A RIDICULOUS AMOUNT OF MONEY FOR THE TURN UP. I GOT A FULL TURN UP ON THE CAR AND NOW MY CAR SHAKES UNCONTROLLABLY, THE EPC LIGHT STAYS ON. IT'S ONLY DRIVING 40 MPH AS WE SPEAK. I HAD A PROFESSIONAL TO CHECK THE ENGINE AND FROM WHAT THEIR DIAGNOSIS, TWO DEAD CYLINDERS (PO CODES P0351 AND P0353) AND A BAD COMPUTER. I AM GETTING NO FINANCIAL ASSISTANCE FROM VOLKSWAGEN OF AMERICA, PER COREY CS REP FROM VV OF AMERICA. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10567911March 8, 2014
ENGINE, FUEL SYSTEM, DIESEL, POWER TRAIN
CAME TO A STOP AT A LIGHT AND THE CAR WAS FINE AT FIRST. THEN, ALL OF A SUDDEN THE RPMS STARTED BOUNCING AROUND AND THE CAR TURNED OFF. IT WOULDN'T TURN ON FOR ABOUT A MINUTE AND I WAS ABLE TO DRIVE OFF. THE INCIDENT HAS HAPPENED AGAIN ON AT LEAST 3 OCCASIONS. NAME-BRAND DIESEL HAS ALWAYS BEEN USED, FULL MAINTENANCE HAS BEEN FOLLOWED INCLUDING FUEL FILTER REPLACEMENT AND DSG TRANSMISSION SERVICE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10567775March 7, 2014
FUEL SYSTEM, DIESEL, ENGINE
MY 2011 VOLKSWAGEN JETTA TDI STARTED TO SPUTTER WHEN ACCELERATING, I BROUGHT IT THE DEALER AND THEY FOUND SHARDS OF METAL IN THE FUEL SYSTEM. HPFP (HIGH PRESSURE FUEL PUMP) HAD FAILED. THE QUOTE TO FIX WAS 6875.00 TO FIX A TWO YEAR OLD CAR. VERY UN HAPPY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10567817March 7, 2014
AIR BAGS, ELECTRICAL SYSTEM, SEAT BELTS
I WAS SOLD A BRAND NEW 2012 VOLKSWAGEN JETTA WITHOUT A PASSENGER AIRBAG. ADDITIONALLY, THERE WERE MULTIPLE OTHER DEFECTS WITH THE VEHICLE, AND BY DEFINITION, I WAS SOLD A LEMON. I'VE TRIED BRINGING THE VEHICLE BACK TO THE DEALERSHIP ON MULTIPLE OCCASIONS TO REPAIR THE PROBLEMS, AND THEY HAVE YET TO BE ABLE TO CORRECT THE ISSUES. THE DEALERSHIP INSTALLED A NEW AIRBAG WHICH HAS MALFUNCTIONED ON MORE THAN A FEW OCCASIONS, RESULTING IN THE AIRBAG LIGHT COMING ON AND CAUSING FAULTS IN THE TERMINALS LEADING TO THE TAIL LIGHTS AND SHORTS IN THE DASHBOARD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10567680March 6, 2014
ELECTRICAL SYSTEM, LATCHES/LOCKS/LINKAGES
THE DOOR LOCK DOESN'T WORK. IT DOES NOT LOCK ALL THE DOORS WHICH CAN LEAD TO A FATALITY IF MY LITTLE CHILDREN OPEN THE DOOR BY ACCIDENT. FOR WHAT I SEEN THIS IS A MANUFACTURE DEFECT IN ALL THESE VEHICLES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10567160March 5, 2014
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2014 VOLKSWAGEN JETTA. THE CONTACT STATED THAT THE SPEEDOMETER WAS DIFFICULT TO SEE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED ABOUT THE FAILURE. THE FAILURE MILEAGE AND VIN WAS NOT AVAILABLE. UPDATED 05/28/14*LJ THE CONSUMER STATED THE MILEAGE DID NOT ALWAYS APPEAR. THE SWITCH ON THE STEERING WHEEL NEEDED TO BE CLICKED IN ORDER TO MAKE THE MILEAGE REAPPEAR. UPDATED 05/29/2014 *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10566829March 3, 2014
ENGINE
CAR SUDDENLY DIED AND WILL NOT RE-START. ENGINE TURNS OVER, BUT THAT'S IT. I SUDDENLY LOST POWER AND HAD TO COAST TO THE SHOULDER WHICH WAS VERY DIFFICULT BECAUSE THE CAR DECELERATED VERY QUICKLY AND THERE WAS NO POWER STEERING. LUCKILY THIS HAPPENED VERY EARLY IN THE MORNING AND TRAFFIC WENT AROUND ME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10566837March 3, 2014
LATCHES/LOCKS/LINKAGES, ELECTRICAL SYSTEM
MY BACK PASSENGER DOOR DOESN'T LOCK, THE DOOR LATCH IS OUT. THE DIAGNOSTIC REPORT STATES THAT EVENTUALLY MY DRIVERS DOOR LATCH IS GOING TO GO OUT AS WELL. TWO CAR DOORS DO NOT LOCK LEAVING MY CAR AVAILABLE FOR POSSIBLE BREAK INS. CURRENTLY CAN'T LEAVE VALUABLE THINGS IN MY CAR SINCE IT WONT LOCK. CAR DOORS HAVE BEEN ACTING UP, LEAVING CERTAIN DOORS TO OPEN AND OTHERS NOT. MY PASSENGER FRONT DOOR WONT OPEN, AND CURRENTLY ONLY THE DRIVERS DOOR OPENS, THIS ELECTRICAL ISSUE CHANGES OFTEN AND CERTAIN DOORS WILL LOCK AND THE NEXT DAY IT CHANGES AGAIN. CALLED MANUFACTURE INFORMED ME NOTHING THEY CAN DO FOR ME. CALLED MY DEALERSHIP THEY TOLD ME THE SAME THING. CAR CURRENTLY ISN'T UNDER WARRANTY, BOUGHT IT WITHOUT A WARRANTY. STILL MAKING PAYMENTS AND NOT HAVING A CAR THAT WILL LOCK AND LET ME IN, IS AN ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10566580March 1, 2014
SERVICE BRAKES
WE WERE TRAVELING AT HIGHWAY SPEED ON I-95 SOUTH IN VIRGINIA ON A FAMILY VACATION WITH A THREE YEAR OLD AND A 6 YEAR OLD IN THE VEHICLE. TRAFFIC CAME TO AN ABRUPT STOP AND MY WIFE, WHO WAS DRIVING AT THE TIME, SCREAMED THAT THE PEDAL WENT TO THE FLOOR. I IMMEDIATELY TOLD HER TO START PUMPING THE BRAKES AND DOWNSHIFT AND I GRABBED THE HAND BRAKE. AMAZINGLY, WE WERE ABLE TO CONTROL THE VEHICLE ENOUGH TO AND LIMP OFF THE NEXT EXIT. WE HAD THE VEHICLE TOWED TO THE NEAREST VW DEALER. AT THE LOCAL VW DEALER THE PROBLEM WAS DIAGNOSED AS A FRONT LEFT FLEXIBLE BRAKE LINE FAILURE DUE TO A MISSING HOSE ROUTING BRACKET ON THE STRUT TOWER. THE NON ROUTED HOSE ASSEMBLY AS MAKING CONTACT WITH THE INSIDE OF THE FRONT RIM AND EVENTUALLY WORE THROUGH THE REINFORCEMENT. THE ABRUPT STOP WAS ENOUGH TO FINALLY BURST THE ASSEMBLY. THE SERVICE MANAGER BLAMED ME FOR THE OMISSION OF THE BRACKET AND I WAS FORCED TO PAY $495.71 FOR THE REPAIR. WE HAVE SINCE TAKEN THIS UP WITH VOLKSWAGEN CUSTOMER CARE AND THEY REIMBURSED US FOR THE REPAIRS. UPON COMPLAINING FURTHER THEY GAVE US A $1000.00 CUSTOMER LOYALTY CERTIFICATE FOR THE LEASE OR PURCHASE OF A NEW VEHICLE WHICH HAS EXPIRED AND IS WORTHLESS AT THIS POINT IN TIME. THE QUESTION I HAVE IS HOW COULD THIS DEFECT OR OMISSION OF THE BRACKET HAVE GONE THROUGH A QUALITY INSPECTION AT THE FACTORY, A PRE-DELIVERY INSPECTION, AND TWO SCHEDULED DEALER SERVICES WITHOUT CATCHING AN ISSUE LIKE THIS? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10566487February 28, 2014
VEHICLE SPEED CONTROL, FUEL/PROPULSION SYSTEM
I WAS DRIVING DOWN THE INTERSTATE AT 70MPH WHEN MY ENGINE CONTROL LIGHT CAME ON. I LOST ALL POWER IN THE CAR. ONCE I LET GO OF THE PEDAL, THE CAR BEGAN TO STALL. WHILE PUSHING THE GAS PEDAL COMPLETELY, I COULDN'T GO ANY FASTER THAN 60MPH. ONCE I GOT OFF AT AN EXIT AND HAD TO COME TO A STOP, THE CAR COMPLETELY STALLED AND WOULD NOT START AGAIN. THE HIGH PRESSURE FUEL PUMP HAD APPARENTLY FAILED.I HAD TO HAVE IT TOWED TO VW TO BE DIAGNOSED AND THEY STATE IT IS THE HIGH PRESSURE FUEL PUMP, AND THAT THIS IS A KNOWN ISSUE. WHILE I WAS STILL AT THE VW SERVICE CENTER IN OCALA, I CALLED VW USA, WHO CLAIMS THEY ARE NOT HAVING ANY PROBLEMS WITH THESE PUMPS AND ASKED WHERE I GOT THIS INFORMATION. I HAD TO DEMAND TO SPEAK WITH A SUPERVISOR WHICH THEY WOULD NOT LET ME TALK TOO. THE REP PUT ME ON HOLD TO SPEAK WITH THEM. FINALLY SHE CAME BACK AND SAID SHE WAS JUST MADE AWARE OF SOMETHING THAT I NEED TO GO TO THE SERVICE MANAGER AND SPEAK WITH HIM. I DID SO AND HE SAID THAT HE IS PUTTING IN A SPECIAL REQUEST FOR CUSTOMERS THAT ARE OUT OF WARRANTY. I NOW HAVE BEEN WAITING 3 DAYS WITH NO RESPONSE. THE SERVICE MANAGER HAS BEEN VERY HELPFUL AND KIND IN ATTEMPTING TO RESOLVE THIS ISSUE, SO THE ISSUE IS NOT WITH THEM. THE ISSUE IS THAT I AM ABLE TO SEARCH THE INTERNET AND FIND IN A MULTITUDE OF SITES, WHERE THESE VEHICLES ARE HAVING THIS ISSUE, YET I AM STILL WAITING AFTER 3 DAYS TO GET MY VEHICLE REPAIRED. I DID NOT PUT ANY REGULAR GASOLINE IN MY VEHICLE. I AM A DIE HARD DIESEL CUSTOMER AND KNOW BETTER. I AM ALSO ABLE TO VIEW THE OPEN INVESTIGATION THROUGH THIS SITE WHICH INCLUDES MY 2011 VW JETTA TDI. A CO-WORKER OF MINE ALSO JUST HAD THIS EXACT PROBLEM WITH HIS 2012 VW JETTA TDI, WITH SIMILAR MILEAGE, AND EVEN HAD A SECOND FAILURE, BOTH OF WHICH VW COVERED AT NO COST TO THE CUSTOMER, I AM BEGINNING TO GROW EXTREMELY FRUSTRATED WITH THIS SITUATION I WOULD LIKE IT RESOLVED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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