Volkswagen Jetta Complaints

10,351 consumer complaints on file.

#10819766January 12, 2016
VISIBILITY/WIPER
WHEN I DRIVE THE CAR IN COLD, SNOWY WEATHER THE WINDSHIELD WIPER FLUID WILL NOT WORK AND THE WIPER BLADES WILL FREEZE TO THE WINDSHIELD (WHILE MOVING) WHEN THE DEFROSTER IS ON HIGH HEAT. THE WIPER FLUID I USE IS DESIGNED NOT TO FREEZE. THIS RESULTED ON NO VISIBILITY DUE TO THE DEICING AGENT THAT WAS USED ON THE ROADS STICKING TO MY WINDOW. I HAD TO EXIT AND DRIVE OFF THE FREEWAY WITH MY HEAD OUT THE WINDOW AND MY VISIBILITY WAS SEVERELY LIMITED. I ALMOST HIT THE RAIL AND THE WALLS INSIDE A TUNNEL UNTIL I COULD EXIT BECAUSE I COULD NOT SEE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10819249January 11, 2016
ENGINE, FUEL/PROPULSION SYSTEM
ABOUT THREE WEEKS AGO WITH 16K MILES I CALLED VW AND INDICATED THAT MY JETTA SMELLED LIKE DIESEL. I WAS TOLD IT WAS PROBABLY JUST AN OVERFILLED FUEL TANK. IT TURNED OUT TO BE A LEAKY HIGH PRESSURE FUEL PUMP. ON THE 2015 JETTA, THIS IS LOCATED ON THE TOP OF THE ENGINE. THIS LITERALLY MEANS THAT FUEL WAS LEAKING DIRECTLY ONTO THE HOT ENGINE AND EXHAUST. THE LEAKING FUEL EVENTUALLY ATE THROUGH RADIATOR LINES AND CAUSED A COMPLETE LOSS OF COOLANT. OBVIOUSLY LEAKY FUEL + HOT ENGINE / EXHAUST = FIRE RISK. NOT TO MENTION THE COOLANT LOSS STRANDED MY FAMILY ON THE SIDE OF THE ROAD. THE LOSS OF COOLANT HAPPENED AT CITY SPEEDS AND STRANDED MY FAMILY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10819270January 11, 2016
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
TL* THE CONTACT OWNS A 2015 VOLKSWAGEN JETTA. THE CONTACT STATED THAT WHEN THE ACCELERATOR PEDAL WAS DEPRESSED, THE VEHICLE HESITATED TO RESPOND WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE FUEL CANISTER FILTER NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 2,800.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10819243January 10, 2016
ENGINE, UNKNOWN OR OTHER, EXTERIOR LIGHTING
WATER PUMP AND BACK HOUSING THE COOLANT SYSTEM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10819128January 9, 2016
SEATS
DRIVERS SIDE HEATED SEAT BURNED HOLE IN SEAT FABRIC AND BURNED PANTS AND RIGHT LEG. LOCAL DEALERSHIP STATED "NO RECALL ISSUED FOR THIS VEHICLE".
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10819142January 9, 2016
ELECTRICAL SYSTEM, POWER TRAIN
I WAS DRIVING ON A 2 LANE STREET WHEN THE CHECK HYBRID FLASHED ON MY DASH. THE CAR STILL CONTINUED TO DRIVE NORMAL ON ENGINE POWER BUT WOULD NO LONGER SWITCH INTO HYBRID MODE. I TOOK THE CAR TO THE DEALER THE NEXT DAY AND WAS TOLD THAT THE CLUTCH THAT SWITCHES THE ELECTRIC MOTOR TO THE TRANSMISSION WAS BAD AND THE WHOLE TRANSMISSION NEEDED TO BE REPLACED. I FOUND THAT ODD BECAUSE THE TRANSMISSION RAN FINE WHEN RUNNING ON THE GAS ENGINE ONLY. THE DEALER ALSO STATED THAT THE REPAIR WOULD NOT BE UNDER WARRANTY BECAUSE MY CAR HAS 73000 MILES AND THE POWERTRAIN COVERAGE ENDS AT 60000. I STATED THAT I THOUGHT IT SHOULD BE COVERED UNDER THE HYBRID WARRANTY WHICH IS 100000 MILES. ALSO BECAUSE IT WAS THE CHECK HYBRID WARNING LIGHT THAT CAME ON AND NOT THE CHECK ENGINE. TO NO AVAIL THE DEALER WOULD NOT BUDGE. THE CAR IS AT THE WAITING ON A NEW TRANSMISSION TO ARRIVE. I FIND THE WHOLE SITUATION IRONIC THAT THE WHOLE TRANSMISSION NEEDED TO BE REPLACE AND IT IS NOT COVERED GIVEN THE RECALL THAT WAS ISSUED ABOUT THE CONTAMINATED TRANSMISSION FLUID. (RECALL WAS DONE) AND THE FACT THAT I RECEIVED A LETTER FROM VOLKSWAGEN WITH UPDATED MAINTENANCE INFORMATION ABOUT THE TRANSMISSION FLUID AND FILTER CHANGE INTERVALS JUST 4 WEEKS BEFORE THE PROBLEM OCCURRED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10818715January 7, 2016
ENGINE
THE CHECK ENGINE LIGHT CAME ON AT THE SAME TIME THAT THE CAR BEGAN TO SLIP OR HESITATE ESPECIALLY IN LOW GEARS OR WHEN ACCELERATING. OUR 18 YEAR OLD DAUGHTER WAS DRIVING TO WORK WHEN THE VEHICLE WENT FROM OPERATIONAL TO THIS CONDITION. SHORTLY AFTER, THE EPC INDICATOR CAME ON AND THE CAR SLIPPING BECAME MORE OF A JOLT, CAR UNABLE TO ACCELERATE AND IT FELT VERY MUCH LIKE IT WOULD STALL. WE WERE ABLE TO SAFETY GET IT TO THE DEALER FOR SERVICE WHERE WE WERE PROVIDED WITH A 30,000 MILE CHECK UP (CAR HAS 24K MILES) AND WERE TOLD IT WAS JUST AN ELECTRICAL ISSUE, NEEDED A RESET. ENGINE LIGHT CAME BACK ON AS I LEFT THE DEALERSHIP, WITH THE SAME JOLTING AND HESITATION. UPON SECOND VISIT TO THE SERVICE DEPARTMENT, I WAS INFORMED THAT THE THERE WAS A CRACK IN THE IGNITION COIL, CAUSING MISFIRE OF THE SPARK PLUGS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10818788January 7, 2016
ENGINE, FUEL/PROPULSION SYSTEM
DEALERSHIP PERFORMED 90K MILE CHECKUP. ALSO ASKED THEM TO DETERMINE IF CEL P0472 WAS COVERED BY WARRANTY. THEY CONFIRMED CODE, AND SAID NOT COVERED UNDER ANY WARRANTY. THE ALSO ADVISED THE CAR IS SHOWING INTERMITTENT CODE OF P0638 FOR THROTTLE ACTUATOR CONTROL (BANK 1). WRITTEN ON THE ESTIMATE BY VW DEALERSHIP IS "TECHNICIAN NOTED THAT WHILE DRIVING VEHICLE INTO THE SHOP, VEHICLE HAD NO THROTTLE CONTROL AND WOULD NOT INCREASE IN ENGINE SPEED. TECHNICIAN RECOMMENDS REPLACING THE THROTTLE BODY AND EXHAUST PRESSURE SENDER. TECHNICIAN RECOMMENDS CUSTOMER NOT TO DRIVE VEHICLE --VEHICLE WILL AT SOME POINT STOP DRIVING (MOVING) - IT COULD STOP MOVING AT ANY POINT, INCLUDING CROSSING A INTERSECTION". I HAVE NOT HAD ANY ISSUES WHATEVER WITH MY THROTTLE, BUT DUE TO THEIR DOCUMENTATION, IT APPEARS THERE IS A SAFETY ISSUE HERE DESERVING OF A MANDATORY SAFETY RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10818790January 7, 2016
FUEL/PROPULSION SYSTEM
MY 2010 VW JETTA TDI IS THROWING CHECK ENGINE LIGHT CODES OF P0472 AND P0471. BOTH OF THESE HAVE TO DO WITH EXHAUST PRESSURE SENSORS AND I THINK THIS IS AN ENVIRONMENTAL ISSUE AND SHOULD BE SUBJECT TO A MANDATORY RECALL. THE LOCAL VW DEALERSHIP DENIES ANY RECALL WOULD COVER THESE CEL CODES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10818797January 7, 2016
ENGINE
1/7/2016.CLEAR MORNING, 25 DEGREES OUT, STARTED VEHICLE, WARMED UP FOR 20 MINUTES BEFORE GETTING READY TO LEAVE. DROVE CAR TO END OF STREET WHEN CAR ENGINE STARTED TO SOUND LIKE IT WAS OUT OF OIL AND IT STALLED. BROUGHT TO LOCAL VW DEALER, WAS TOLD THAT INTERCOOLER CRACKED FROM ICE BUILD UP AND THAT ONE GLOW PLUG WAS DAMAGED AS A CHUNK OF ICE ENTERED ONE ENGINE CYLINDER. WAS QUOTED $1200 DOLLAR REPAIR NOT COVERED BY VW EVEN THOUGH A TSB HAS BEEN IN EFFECT WITH AN IMPROVED INTERCOOLER REPLACMENT. THIS HAS BEEN A PROBLEM WITH VW SINCE THEIR 2009 MODEL YEAR. MY FAMILY ALSO OWNS ANOTHER 2013 VW WITH ONLY 26,000 MILES AND IT HAS EXPERIENCED SIMILAR SYMPTOMS DESCRIBED BY HUNDREDS OF COMPLAINTS ON VW FORUMS OF NOT STARTING OR STALLING WHEN PUT IN GEAR OR AT A STOP LIGHT, POSSIBLE INDICATIONS OF ICING IN THE INTERCOOLER SYSTEM. WAS TOLD FROM THE DEALER THE ONLY WAY THE INTERCOOLER GETS REPLACED UNDER WARRANTY IS AFTER IT FREEZES AND ENGINE DAMAGE OCCURS AND ONLY IF IT OCCURS BEFORE 36,000 MILES. I HAVE READ WHERE ENGINE DAMAGE FROM ICE BUILD UP IN THE TURBO INTERCOOLER SYSTEM HAS COST OWNERS OVER $6000 IN REPAIRS IF OCCURS AFTER THE WARRANTY EXPIRES. THAT MEANS VW OWNERS PAY ROUGHLY 25% OF THE MSRP OF THE VEHICLE IF THE INTERCOOLER ICES UP SIGNIFICANTLY, WHICH THE MANUFACTURER ADMITS COULD RESULT FROM NORMAL OPERATION. READING NUMEROUS COMPLAINTS OF ENGINES KNOWN TO HYDRO-LOCK AT FREEWAY SPEEDS WHEREBY DRIVER LOSE THE ABILITY TO SAFELY OPERATE THE VEHICLE IS A HAZARD THAT ENDANGERS ANYONE NEAR THIS VEHICLE WHEN AN ICE CHUNK STOPS THE ENGINE ABRUPTLY. SINCE THE MANUFACTURER HAS DEVELOPED A COLD WEATHER KIT FOR DEALERS TO INSTALL WITH SPECIFIC PROCEDURES FOR REPAIR IT SHOULD BE CLASSIFIED AS A RECALL WHEN THERE IS NO WARNING IF AND WHEN THE CAR MIGHT STOP RUNNING WHICH COULD RESULT IN DEATH DEPENDING ON WHEN THE INTERCOOLER ICING OCCURS AND THE CAR STOPS MOVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10818423January 6, 2016
FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY
TL* THE CONTACT OWNS A 2012 VOLKSWAGEN JETTA. THE CONTACT STATED THAT THE FUEL DOOR FAILED TO UNLOCK. THE DEALER ADVISED THE CONTACT TO LOCK AND UNLOCK THE VEHICLE DOORS SEVERAL TIMES AND THEN ACTIVATE THE FUEL DOOR LOCK SYSTEM TO UNLOCK THE FUEL DOOR. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR INSPECTION. THE MANUFACTURER WAS AWARE OF THE FAILURE AND ADVISED THE CONTACT TO TAKE THE VEHICLE TO THE DEALER TO HAVE THE FUEL TANK DOOR LOCK MODIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 43,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10818529January 6, 2016
VISIBILITY/WIPER
PURCHASED CERTIFIED PREOWNED IN MAY. 2ND TIME WHEN IT IS COLD OUT THAT WIPERS WILL NOT TURN ON. THE 1ST TIME THIS HAPPENED IN OCTOBER, IT TOOK OVER 5 MINUTES OF DRIVING THE CAR WITH DEFROSTER ON HIGH FOR THEM TO START WORKING I CALLED DEALER AND WAS TOLD THAT IT HAD BEEN COLD THAT MORNING AND THE WIPERS WERE PROBABLY FROZEN TO THE WINDOW, EVEN AFTER I TOLD THEM I HAD LET THE CAR WARM UP FOR 10 MINUTES. THE 2ND TIME WAS THIS MORNING, I LET THE CAR WARM UP FOR 15 MINUTES SINCE IT WAS ABOUT 5 DEGREES OUT AND EVEN AFTER DRIVING THE CAR FOR 1 HOUR, THE WIPERS STILL WOULD NOT TURN ON. I CALLED THE DEALER, MADE AN APPT TO BRING IN THAT DAY AND THE WIPERS STARTED WORKING AROUND NOONTIME. WHEN I WENT TO THE DEALER, I WAS TOLD THAT THEY WOULD LOOK AT IT, HOWEVER, IF THEY COULDN'T FIND ANYTHING AND THERE WAS A GOOD CHANCE THAT THEY WOULDN'T SINCE IT DID NOT MAKE SENSE THAT THEY WOULD JUST START WORKING THAT THERE WOULD BE A CHARGE OF $105.00 PER HOUR IF IT TURNED OUT TO BE NOT COVERED UNDER THE WARRANTY. I HAVE FOUND SEVERAL COMPLAINTS REGARDING THIS SAME ISSUE ON LINE, I THINK IT IS TIME FOR A RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10818556January 6, 2016
FUEL/PROPULSION SYSTEM
THIS IS FOR A 2009 VW JETTA TDI. THE TDI OF COURSE HAS BEEN INVOLVED WITH VW ADJUSTING SOFTWARE TO COVER UP NOX EMISSIONS ON SEVERAL YEAR MODELS OF THEIR DIESEL 2.0 ENGINES. WHAT ALSO NEEDS TO BE LOOKED AT IS THE HIGH NUMBER OF FAILURES INVOLVING THE DIESEL PARTICULATE FILTER (DPF) UNITS. IT COULD BE THE SOFTWARE HAT HAS BEEN CHURNING OUT WRONG EMISSIONS READINGS COULD HAVE POSSIBLY OVERTAXED THE SOOT COLLECTION IN THIS VEHICLES AS WELL. I WOULD SUGGEST SOMEONE FROM YOUR OFFICE PERUSE FORUMS AT TDICLUB AND OTHER TDI SITES TO SEE THE NUMBER OF THESE UNITS THAT HAVE BEEN REPORTED BY MEMBERS. I HAVE NOT HAD THE FAILURE AS OF YET, BUT WANTED TO BRING THIS TO YOUR ATTENTION
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10818304January 6, 2016
SEAT BELTS
AS I WAS DRIVING DOWN THE ROAD, THE SEAT BELT LIGHT CAME ON IN MY DASH. MY SEAT BELT WAS BUCKLED IN. SO I PULLED OVER AND UNBUCKLED MY SEAT BELT AND BUCKLED BACK UP. BUT IT DIDN'T TURN OFF THE SEAT BELT LIGHT. I DID IT FOR A COUPLE MORE TIMES. STILL DIDN'T WORK. I SHUT THE CAR DOWN AND WAITED MOMENTARILY. TURNED IT BACK ON. TRIED BUCKLING BACK UP TO NO LUCK. THE WHOLE CAR RIDE TO WORK HAD A ANNOYING SEAT BELT CHARM. 2013 JETTA GLI WITH 48K MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10818098January 5, 2016
AIR BAGS
TL* THE CONTACT OWNED A 2010 VOLKSWAGEN JETTA. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 55 MPH, ANOTHER VEHICLE ABRUPTLY STOPPED IN FRONT OF THE VEHICLE. THE BRAKE PEDAL WAS DEPRESSED BUT FAILED RESPOND ON THE WET ROAD. AS A RESULT, THE CONTACT CRASHED INTO THE VEHICLE. THE AIR BAG FAILED TO DEPLOY. THE CONTACT SUSTAINED BACK INJURIES THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED AND DEEMED DESTROYED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 91,647.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10818223January 5, 2016
ELECTRICAL SYSTEM
WINDSHIELD WIPERS ARE WORKING INTERMITTENTLY IN THE COLD WEATHER... BUT AS SOON AS IT WARMS UP OR THE VEHICLE IS PULLED INTO A GARAGE... WIPERS BEGIN TO WORK AS NORMAL. ADDITIONALLY, THE VEHICLES HORN IS ALSO DOING THE SAME THING. THIS PROBLEM SEEMS TO OCCUR WHEN THE VEHICLE IS STATIONARY AND/OR MOVING IN EXTREME COLD WEATHER. VEHICLE DID THIS 2 YEARS AGO (2/14/2014). VW DEALERSHIP REPLACED HORN AND WIPER SWITCH. PROBLEM IS NOW OCCURRING AGAIN INTERMITTENTLY. MY VEHICLE WAS BROUGHT TO A TRUSTED VW MECHANIC TODAY (1/5/2016) WHO DIAGNOSED THE VEHICLE WITH 3 DIFFERENT ELECTRICAL TROUBLE CODES BUT FOUND NO PROBLEMS WITH THE HORN OR WIPERS INDIVIDUALLY. THROUGH RESEARCH ONLINE, I FOUND FOUND MANY SIMILAR STORIES WITH INTERMITTENT WINDSHIELD WIPERS AND HORNS IN THE COLD ON VW JETTAS 2011 AND LATER IN ARTICLES AND FORUMS. MY MECHANIC FEELS THAT THERE MAY BE FAULTY WIRING IN THESE VEHICLES THAT WITH EXTREME COLD CONDITIONS DOES NOT ALLOW THE FULL CONDUCTION OF ELECTRICITY TO PROPERLY ACTIVATE THE WINDSHIELD WIPERS AND/OR HORN WHICH CAN BE A HAZARD WHILE DRIVING ESPECIALLY IN ADVERSE WEATHER CONDITIONS. VW ADMITS THAT THERE HAVE BEEN PREVIOUS RECALLS TO PROBLEMS WITH MALFUNCTIONING WINDSHIELD WIPERS AND/OR HORNS BUT MY VEHICLE WAS NOT COVERED UNDER THE RECALL. ADDITIONALLY, VW IS REFUSING TO ADMIT THAT THIS IS A LARGER PROBLEM THEN JUST MY VEHICLE AND IS NOT WILLING TO HAVE THE ISSUE FULLY LOOKED INTO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10818274January 5, 2016
SERVICE BRAKES
L/R CALIPER REQUIRED ADJUSTMENT AND LUBRICATION DUE TO STUCK IN POSITION. NO EMERGENCY BREAK USED. NOTICED WHEN LEAVING PARKING LOT OF STORE AND SMELLED BURNING RUBBER. GOT OUT OF AUTO AND MY WHEEL IS SMOKING AND GLOWING. REQUIRED TOW AND REPAIR 9/14/2015. I NOTICE OVER THE COURSE OF COUPLE MONTHS MY TIRES I NEED TO FILL UP MORE (EVERY TIME I NEED TO DRIVE) BUT TREAD IS GREAT AT 41K ON A 2010 AUTO. I SCHEDULE APPOINTMENT WITH VW. 12/22 I GET IN FOR A DIAGNOSTIC AND TOLD I NEED NEW CALIPERS CAUSE OLD ONE DAMAGED. NEED TO DO BOTH SIDES FOR SAFETY. 1/5/16 COST 1200.00 TO REPLACE BOTH BACK BREAK DISKS, CALIPERS AND FLUSH BREAK FLUID AT VW AUTHORIZED DEALER. ISSUE HAPPENED FOLLOWING NORMAL DAY SHOPPING. I HAVE NO IDEA HOW IT COULD HAVE GOTTEN STUCK BUT THANKFUL I DID NOT DRIVE BACK HOME AND CLOSE TO FRIENDS HOUSE BECAUSE THE WHEEL WOULD HAVE CAUGHT FIRE OR FALLEN OFF ETC. NO IDEA HOW THIS HAPPENED BUT IF HAPPENS TO SOMEONE ON HIGHWAY THAT CALIPER KICKS ON AND DRIVER DOES NOT KNOW THEN YOU HAVE A FAULTY PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10817631January 4, 2016
AIR BAGS
I OWN A 2011 VOLKSWAGEN JETTA THAT WAS DIAGNOSED BY A VW DEALERSHIP TO HAVE THE AIRBAG CLOCK SPRING FAILURE THAT IS IDENTICAL TO YOUR RECALL CAMPAIGN NUMBER: 15V483000. MY AIRBAG LIGHT REMAINS ON AT ALL TIMES AND WILL NOT DEPLOY IF NEEDED. THE VOLKSWAGEN DEALERSHIP HAS INFORMED ME THAT MY VIN AND THAT THIS VEHICLE'S MAKE AND MODEL WERE NOT COVERED BY THE RECALL-YOUR CAMPAIGN STATES OTHERWISE, PLEASE HELP OR ADVISE. VOLKSWAGAN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10817687January 4, 2016
ELECTRICAL SYSTEM
THE "START ENGINE STOP" BUTTON IS LIVING AWAY ON THE LETTER N OF ENGINE, CAUSING A METAL BLADE TO PIERCE THE SKIN WHEN THE BUTTON IS DEPRESSED TO START OR STOP THE CAR.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10817464January 3, 2016
FUEL/PROPULSION SYSTEM
HIGH PRESSURE FUEL PUMP FAILED CONTAINATED THE FUEL SYSTEM WITH METAL PARTICLES WELL I WAS ON VACATION ON FIVE LANE FREEWAY JUST SOUTH OF PASADENA HIGHWAY 5 FALL LEFT LANE JUST STOPPED RUNNING ALMOST ACCIDENT TRYING TO CROSS FOUR LANES WITH NO POWER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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