Volkswagen Jetta Complaints

10,351 consumer complaints on file.

#10810617December 15, 2015
EXTERIOR LIGHTING
DRIVING HOME AT NIGHT, BOTH LOWBEAM HEADLIGHTS STOPPED WORKING. THE DAYTIME RUNNING LAMPS STILL WORKED AS DID THE HIGH BEAMS. I REPLACED ONE OF THE HEADLIGHTS WITH A NEW BULD, AND IT STILL DID NOT WORK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10810122December 14, 2015
FUEL/PROPULSION SYSTEM
HPFP, HIGH PRESSURE FUEL PUMP FAILURE, IN MOTION ON CITY STREET STOPPED RUNNING, WILL NO LONGER START.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10809928December 13, 2015
ELECTRICAL SYSTEM
AUTOMATIC CAR WAS "PARKED", TURNED OFF. KEY REMOVED, THOUGH IT WAS NOT IN P. EMERGENCY BRAKE WORKS AND APPLIED, BUT MAY NOT HAVE BEEN APPLIED ALL THE WAY. ROLLED BACK ACROSS THE LOW LOW GRADE PARKING LOT AND OUR WHITE CAR BUMPED A ... BLACK PORSCHE! DOESN'T APPEAR TO BE ANY DAMAGE OTHER THAN PAINT SMUDGE/TRANSFER FROM THE BUMPER. NORMAL SAFETY FEATURE WHERE THE CAR NEEDS TO BE IN PARK BEFORE THE KEY COMES OUT ISN'T WORKING PROPERLY. ANY ADVICE ON HOW TO FIX THIS? IF POSSIBLE MYSELF? IS THIS SOMETHING I CAN GET THE MFG TO PAY FOR? IT'S NOT UNDER WARRANTY. IT'S UNDER A 3 YR POWER TRAIN WARRANTY, BUT PRETTY SURE AT BEST THIS IS A ONLY RELATED TO A TRANSMISSION ISSUE, NOT DIRECTLY A TRANSMISSION ISSUE. NO RECALLS AS OF NOW FOR THIS ON MY VEHICLE. ANY ADVICE IS APPRECIATED.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10809774December 11, 2015
FUEL/PROPULSION SYSTEM
I WAS DRIVING ON A COUNTY ROAD WHEN I BEGAN TO LOSE POWER. THERE WAS TRAFFIC BEHIND ME. MY CAR BEGAN TO SHAKE AND MAKE A LOUD KNOCKING SOUND AS IT COUNTINUED TO COAST. AS SOON AS I WAS ABLE TO BEGIN TO PULL TO THE SHOULDER, MY CAR COMPLETELY AND VIOLENTLY DIED. IT WOULD NOT RESTART, LEAVING ME STRANDED AND CAUSING UPCOMING TRAFFIC TO AVOID ME. THE DEALERSHIP STATES IT IS HIGH PRESSURE FUEL PUMP FAILURE. THE ANALYSIS OF FUEL SHOWS A LUBRICITY FAILURE, WHICH THE DEALERSHIP STATED WAS DUE TO METAL SHAVINGS. IT WAS NEGATIVE FOR GASOLINE AND HAS NOT BEEN MIS-FUELED. THERE HAS BEEN MULTIPLE REPORTS OF THESE FAILURES, WHICH CAUSE THE METAL SHAVINGS TO CONTAMINATE THE FUEL SYSTEM. VW HAS EXTENDED COVERAGE TO THESE PUMPS, BUT DOES NOT TAKE RESPONSIBILITY FOR THE ONGOING FAILURES. "NOT PASSING THE LUBRICITY TEST" WHICH APPEARS TO BE CAUSED FROM THE PUMP FAILURE ITSELF, VOIDS THE EXTENDED COVERAGE, CAUSING THOUSANDS OF DOLLARS IN REPAIRS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10809625December 11, 2015
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2013 VOLKSWAGEN JETTA. WHILE DRIVING 25 MPH, THE VEHICLE SPONTANEOUSLY IGNITED INTO FLAMES. THE FAILURE HAPPENED WITHOUT WARNING. THE CONTACT STATED THAT THE VEHICLE HAD AN ABNORMAL ODOR PRIOR TO THE FIRE. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE EXTERIOR HEADLIGHTS WERE THE CAUSE OF THE FIRE. THE FAILURE MILEAGE WAS APPROXIMATELY 65,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10809404December 10, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2008 VOLKSWAGEN JETTA. THE CONTACT STATED THAT THE REAR PASSENGER SIDE DOOR FAILED TO LOCK. THE DOOR FAILED TO LOCK MANUALLY AND WITH THE KEY FOB. THE FAILURE RECURRED MULTIPLE TIMES. THE VEHICLE WAS TAKEN TO A DEALER, AND THE DOOR LOCK MECHANISM WAS REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 105,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10809435December 10, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2015 VOLKSWAGEN JETTA. WHILE DRIVING AT VARIOUS SPEEDS, THE CONTACT GRABBED A CELLULAR PHONE OUT OF THE STORAGE COMPARTMENT IN THE MIDDLE CONSOLE OF THE VEHICLE. THE CONTACT STATED THAT AT THAT TIME THE ON/OFF SWITCH WAS ACCIDENTALLY DEPRESSED, CAUSING THE VEHICLE TO SHUT OFF WHILE STILL IN MOTION. THE VEHICLE WAS NOT TAKEN TO THE DEALER AND WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 4,200.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10809448December 10, 2015
FUEL/PROPULSION SYSTEM
"HIGH PRESSURE FUEL PUMP" ADDENDUM TO COMPLAINT #10808605 PLEASE ADD TO THE PREVIOUS THAT MY HUSBAND WAS DRIVING THE VEHICLE AT THE TIME & I FAILED TO MENTION THAT WHEN THE (HPFP) FAILED HE WAS IN THE FAST LANE OF THE FREEWAY & HIS POWER WAS IMMEDIATELY STOPPED. THIS HAPPENED ON THE I10 FREEWAY EASTBOUND JUST BEFORE THE "COUNTY LINE RD" OFFRAMP IN YUCAIPA, CA. THERE WAS NO SHOULDER IN THE FAST LANE FOR HIM TO PULL OVER. HE WAS VERY FORTUNATE THAT THERE WAS NO TRAFFIC TO HIS RIGHT AS HE HAD TO MAKE IT ACROSS 2 LANES OF TRAFFIC IN AN UPHILL GRADE. THE CAR BARELY MADE IT TO THE OFFRAMP! IF THERE HAD BEEN TRAFFIC (TYPICALLY SLOW MOVING TRUCK TRAFFIC), HE WOULD HAVE BEEN TRAPPED IN THE MIDDLE OF THE FREEWAY & SURELY HIT!! IN MY PREVIOUS COMPLAINT I WAS ANGRY ABOUT VW NOT TAKING RESPONSIBILITY FOR THE KNOWN FAILURE. WE ARE RESPONSIBLE CAR OWNERS & REGULARLY SERVICE OUR VEHICLES. I COULD UNDERSTAND HAD THIS BEEN NEGLIGENCE ON OUR PART. MY HUSBAND COMMUTES 200 MILES A DAY & WE RELY HEAVILY ON HAVING A RELIABLE VEHICLE, WHICH WE THOUGHT WE HAD IN A VW DIESEL. THEY RECOGNIZED THE DEFECT BY OFFERING A 10YR, 120,000 MILE WARRANTY EXTENSION. MIND YOU THIS IS A DIESEL ENGINE WHICH HAS A LIFE EXPECTANCY OF AT LEAST DOUBLE THIS. AT SOME POINT THIS FAILURE WAS BOUND TO HAPPEN & VW KNOWS IT. I SPOKE WITH MANY VW TECHNICIANS IN THE DIAGNOSIS OF THIS ISSUE & THEY ALL ACKNOWLEDGE THIS IS A FAULTY PART. SOME OF THE BLOGS TRY TO ALLUDE THAT POOR FUEL IS THE CAUSE, BUT THE MECHANICS DON'T AGREE.ANY ASSISTANCE YOU CAN PROVIDE IN GETTING VW TO TAKE RESPONSIBILITY WOULD BE GREATLY APPRECIATED. THIS NOT ONLY ENDANGERED THE LIFE OF MY HUSBAND, BUT THIS IS A $5500 REPAIR!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10809579December 10, 2015
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
MULTIPLE LIGHTS SUDDENLY QUIT WORKING. FOUND THE F16 FUSE MELTED AS WELL AS FUSE BOX WHERE IT SITS. THIS IS SECOND TIME TO REPLACE FUSE IN 4 MONTHS, FIRST TIME MELTED THIS BAD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10809336December 9, 2015
AIR BAGS
AIR BAG SENSORS - DEFECTIVE. I'VE HAD TO REPLACE THE SENSORS IN THIS VEHICLE TWICE IN THE LAST 2 YEARS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10809028December 8, 2015
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2011 VOLKSWAGEN JETTA. THE CONTACT STATED THAT WHILE DRIVING AT NIGHT, THE FRONT DRIVER AND PASSENGER SIDE EXTERIOR HEAD LIGHTS AND THE REAR DRIVER SIDE TAIL LIGHT BECAME INOPERABLE AS THE LIGHTS OUT ERROR MESSAGE DISPLAYED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 90,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10808795December 7, 2015
ELECTRICAL SYSTEM, VISIBILITY/WIPER, EXTERIOR LIGHTING
I JUST RECENTLY BOUGHT THE CAR NOT EVEN 6 MONTHS AGO, CERTIFIED PRE OWNED, I NOTICED ABOUT A WEEK AFTER HAVING IT THAT TWO OF MY DOORS DO NOT LOCK AT ALL. ALSO MY HEAD LIGHTS STAY ON 24/7 WHILE MY CAR IN TURNED TO THE ON POSITION. WHEN I'M ON THE HIGHWAY THE CAR SHAKES REALLY BAD WHEN I HIT 60 MPH OR HIGHER. THIS CAR IS A PIECE AND I DON'T RECOMMEND ANYONE WITH A CHILD TO PURCHASE THIS CAR. IT IS UNSAFE AND UNPROFESSIONALLY DESIGNED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10808644December 6, 2015
ENGINE
I WAS DRIVING MY 2014 JETTA SE (14 MONTHS AGO 13658 MILES ON THE CAR) ON NOVEMBER 25, 2015, WHEN IT COMPLETELY STOPPED ON HIGHWAY 101 IN CALIFORNIA AT 4 PM ON THE DAY BEFORE THANKSGIVING. I WAS AT A COMPLETE STOP WHEN THE ENGINE TURNED OFF. I TURNED OFF MY CAR AND RESTARTED IT AND THE ENGINE WAS SHAKING BADLY (FROM SIDE TO SIDE) AND THE MORE I DROVE THE CAR THE MORE LIGHTS STARTED TURNING ON. I WAS STUCK IN MAJOR HOLIDAY TRAFFIC AND ALMOST GOT HIT ON NUMEROUS OCCASIONS AND GOT HONKED AT MULTIPLE TIMES BECAUSE I WAS UNABLE TO KEEP UP IN TRAFFIC DUE TO THE VIOLENT SHAKING OF THE VEHICLE. GOING ABOVE 25 MILES AN HOUR CAUSED THE CAR TO MAKE A LOUD NOISE AND SHAKE EVEN MORE VIGOROUSLY, MAKING IT IMPOSSIBLE AND DANGEROUS TO DRIVE. THE FIRST LIGHTS TO TURN ON INCLUDED THE EPC, OIL LIGHT (ENGINE LOW OIL) AND ENGINE (EMISSION CONTROL LIGHT). HOWEVER, AS I DROVE THE CAR MORE, TO PULL OVER TO SAFETY BECAUSE I WAS UNABLE TO PULL OVER AT THE CURRENT PLACE I BROKE DOWN, THE MORE LIGHTS STARTED TO TURN ON SUCH AS THE TIRE PRESSURE SYSTEM. I HAD TO BE TOWED TO THE NEAREST DEALER WHO SAID 3 OF MY 4 IGNITION COILS WERE MISFIRING. I GOT THE CAR BACK ON DECEMBER 1, 2015 AND MY CAR BROKE DOWN AGAIN ON DECEMBER 4, 2015, WITH THE SAME PROBLEM. IT WAS BROUGHT BACK INTO A DIFFERENT DEALER DUE TO BREAKING DOWN IN A DIFFERENT AREA. THE IGNITION COILS HAVE FAILED AGAIN, CAUSING MY ENGINE TO SHUT DOWN AND PUTTING ME IN A VULNERABLE PLACE. I AM LUCKY THAT MY ENGINE FAILED ON A CITY STREET THE SECOND TIME COMPARED TO A BUSY HIGHWAY BUT THIS CAR IS NOT SAFE AND I AM LUCKY TO BE ALIVE, BECAUSE THE FIRST BREAK DOWN ON A MAJOR HIGHWAY WAS NOT ONLY SCARY BUT A LIFE-THREATENING SITUATION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10808605December 5, 2015
FUEL/PROPULSION SYSTEM
DRIVING OF FREEWAY & SUDDEN LOSS OF POWER. CAR DIED ON THE OFFRAMP & UNABLE TO START. GLOW PLUG LIGHT & BATTERY LIGHT ILLUMINATED. TOWED TO LOCAL SHOP EXPECTING AN ALTERNATOR REPAIR. THEY DIAGNOSED HPFP FAILURE. $5500 REPAIR!! THIS IS A KNOWN ISSUE & SHOULD HAVE BEEN A RECALL! I RECEIVED A WARRANTY EXTENSION (10YR OR 120,000MI) LETTER JUNE 2015. MY VEHICLE IS 2009 WITH 155K MILES AT THAT TIME. MY VEHICLE HAS DEPRECIATED DUE TO THE EMISSION SYSTEM & NOW THIS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10808452December 4, 2015
ENGINE
I PURCHASED A 2014 VW JETTA, BRAND NEW FROM VW BOISE IN IDAHO. ON 3 OCCASIONS, I REPORTED AN ISSUE WITH THE CAR SHAKING/LOSING ACCELERATION POWER WHILE DRIVING (A SERIOUS SAFETY ISSUE). IN OCTOBER 2015, I HAD IT IN FOR SERVICE AND EXPLAINED THE SITUATION TO THEM AGAIN, THEY ASSURED ME THAT A SOFTWARE UPDATE WOULD FIX IT. ON 12/02/2015, I WAS DRIVING TO PICK UP MY DAUGHTER AFTER WORK AND A CAR IN FRONT OF ME WAS TURNING. I BRAKED AND THE CAR STARTED TO SHAKE AND STUTTER. I LET OFF OF THE BRAKE AND LIGHTLY PRESSED THE GAS TO ACCELERATE AND THE CAR STARTED SHAKING VIOLENTLY. I IMMEDIATELY TURNED INTO THE PARKING LOT AND MY CAR BLEW A CLOUD OF EXHAUST AND DIED. I HAD TO WAIT OVER 25 MINUTES BEFORE I WAS ABLE TO SPEAK WITH A REP FROM VW ROADSIDE AND THEN I HAD TO WAIT AN ADDITIONAL HOUR BEFORE THE TOW TRUCK WOULD BE ABLE TO TOW MY CAR. I ALSO WAS NOT GIVEN A LOANER BECAUSE THEY STATED THAT THEY HAD NONE AVAILABLE. I HAD TO CALL VW FOR AN UPDATE AS THEY HAD NOT CALLED ME AND THEY SAID IT MIGHT BE BECAUSE OF BAD GAS (WHICH I KNOW IS NOT THE ISSUE AS IT HAS BEEN DOING THIS FOR OVER A YEAR). THEY SAID THEY WOULD CALL ME BEFORE CLOSE OF BUSINESS ON 12/03 WITH ANOTHER UPDATE. I DID NOT GET A CALL BACK AND I FILED A COMPLAINT WITH THE VW CONSUMER'S DEPARTMENT BUT THEY WERE NOT HELPFUL AND SAID THEY'LL HAVE TO REFER IT TO A REGIONAL MANAGER. I AM STILL STUCK WITHOUT MY CAR, WITHOUT ANY EXPLANATION, AND WITHOUT A LOANER VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10808475December 4, 2015
ENGINE
MASS AIRFLOW SENSOR FAILURE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10807877December 1, 2015
POWER TRAIN, VEHICLE SPEED CONTROL
TRANSMISSION SOMETIMES JUST DOESN'T WANT TO SHIFT PROPERLY I WAS DRIVING ALONG RT 50 AT 60 MPH WHEN THE CAR JERKS REALLY HARD AND LOSS OF POWER ALMOST GOT RAN OVER BY SEMI CALLED VW WHO IS AWARE OF VALVE BODY DEFECT AND THEY TOLD ME THAT IT WAS INDEED MY FAULT FOR DRIVING IT LIKE THAT IT JUST HAPPENED WAITING ON CALL FROM VWOA PROBABLY WILL LEAD NO WHERE I WANT THIS FIXED ASKED FOR HELP TO GET PARTS OR ECT I KNOW THERE WAS OPEN RECALL ON THIS BUT MY CAR EXCEEDS YEAR AND MILEAGE BUT A SAFETY RECALL IS JUST THAT SO PLEASE RESEARCH AND SEE IF IT WAS PREFORMED ON MY VEHICLE I AM SURE IT WAS NOT ADDRESSED BUT THEY SENT LETTERS OUT FOR THIS MYSTERY RECALL ALSO I CAN LEAD TO OTHER INTERNAL FAILURES OF TRANS OR REPLACEMENT MY SPEEDO ALSO JUMPS 10-15 MILES UP AND DOWN OTHER TIMES IT WILL WORK YOU CAN CONTACT STATE HWY PATROL THEY CAN TELL YOU EVEN MORE ABOUT THESE PROBLEMS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10816073November 30, 2015
ENGINE AND ENGINE COOLING
LETTER FROM CONGRESSMAN HILL ON BEHALF OF HIS CONSTITUENT (NO NAME WAS GIVEN) RE CONCERNS ABOUT HIS 2007 VOLKSWAGEN GROUP (VW) JETTA'S ENGINE STALLING WHILE DRIVING. *SMD
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10807381November 30, 2015
STEERING
TL* THE CONTACT OWNS A 2009 VOLKSWAGEN JETTA. WHILE DRIVING IN REVERSE AT APPROXIMATELY 2 MPH, THE STEERING WHEEL SEIZED WITHOUT WARNING. AFTER WAITING A FEW HOURS, THE VEHICLE RESUMED NORMALLY. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE STEERING WHEEL CONTROL MODULE WOULD NEED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 45,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10807395November 30, 2015
ELECTRICAL SYSTEM
RADIO ON 2010 VW JETTA TDI DIED DURRING THE SUMMER. NOW, IN NOVEMBER, THE CAR WILL NOT START UNLESS JUMPED WITH ANOTHER CAR OR BATTERY CHARGER. FUSES IN CAR ARE INTACT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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