Volkswagen Jetta Complaints

10,351 consumer complaints on file.

#10821666January 22, 2016
UNKNOWN OR OTHER
SEAT CAUGHT ON FIRE FROM SHORTED SEAT HEATER AND BURNED A HOLE THROUGH PASSANGER SEAT COVER.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10821743January 22, 2016
UNKNOWN OR OTHER
AFTER DRIVING AND ARRIVING AT DESTINATION, CANNOT TURN THE CAR OFF, NOR GET THE KEY OUT OF THE IGNITION. SOMETIMES IT TAKES 15 MINUTES OF TURNING THE STEERING WHEEL AND TRYING TO TURN THE KEY OVER AND OVER WHEN THE KEY WILL FINALLY TURN AND THE CAR WILL TURN OFF. THEY KEY FEELS STUCK IN THE IGNITION AND THE CAR WILL NOT TURN OFF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10821597January 21, 2016
ENGINE
THE CAR WILL SHUT DOWN WHILE DECELERATING(EX..COMING TO A STOP SIGN OR LIGHT)THE ENGINE JUST STOPS AND THE GENERATOR LIGHT COMES ON.I CAN START IT UP AGAIN RIGHT AWAY.IT IS VERY DANGEROUS AND I FEEL LIKE I MAY GET REAR-ENDED I HAVE READ ONLINE THREADS THAT OTHER PEOPLE HAVE THE SAME PROBLEM AND THEY ARE HAVING PROBLEMS FINDING A SOLUTION.I HAVE HAD THIS VEHICLE SINCE NEW AND NOW IT ONLY HAS A LITTLE OVER 115,000 MILES ON IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10821403January 21, 2016
ENGINE
CAR LOST ACCELERATION GETTING ON HIGHWAY FROM ON RAMP AND THEN DIED IN THE LANE OF TRAFFIC. SPEEDCRAFT DEALER SAID THE ENGINE HYDROLOCKED AND THAT THE RECOMMENDED FIX WAS AN UPDATED INTERCOOLER AND THAT THIS WAS A KNOWN ISSUE. THERE WAS A TSB THAT WAS ISSUED REGARDING THIS ISSUE. UPDATED 02/05/16*LJ *CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10821486January 21, 2016
ELECTRICAL SYSTEM
MY VEHICLE HAS HAD PREVIOUS ELECTRICAL ISSUES AS THEY PERTAIN TO THE DRIVER SIDE DOOR AND WINDOW AND ITS CONNECTION TO ITS POWER DRAW AND BATTERY. IN 2014, THERE WAS AN EXTENDED WARRANTY PLACED ON MY PARTICULAR VEHICLE FOR REPLACEMENT AND REPAIR OF THE WINDOW/DOOR MOTOR MECHANICS AND WIRING HARNESS. I AM NOW EXPERIENCING RECURRING ISSUES AND MY BRAND NEW BATTERY'S CHARGE WILL NOT HOLD - OFTEN BEYOND 24 HOURS AS A FAILURE IS CAUSING A POWER DRAW TO DRAIN THE CAR'S BATTERY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10821176January 20, 2016
ENGINE, FUEL/PROPULSION SYSTEM
CAR IN SHOP FOR APPROXIMATELY 11 DAYS. ALTHOUGH CAR OUT OF WARRANTY, FIXED WITH AUTHORIZATION FROM VW OF AMERICA AS A "WARRANTY" REPAIR AT NO CHARGE TO ME. BAD FUEL NOT AN ISSUE (TESTED). HPFP AND ALL MAJOR FUEL SYSTEMS/LINES CLEANED OR REPLACED. HIGH PRESSURE FUEL PUMP FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10820897January 19, 2016
ENGINE AND ENGINE COOLING:ENGINE:DIESEL
TL* THE CONTACT OWNS A 2013 VOLKSWAGEN JETTA. WHILE DRIVING 55 MPH, THE SERVICE IMMEDIATELY WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE INTER COOLER NEEDED TO BE REPLACED WITH A REVISED CHARGE AIR COOLER KIT. THE VEHICLE WAS REPAIRED THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 130,000. UPDATED 07/14/16*LJ
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10820942January 19, 2016
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2014 VOLKSWAGEN JETTA. WHILE DRIVING APPROXIMATELY 25 MPH, THE HEADLIGHTS FAILED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE HEADLIGHTS AND MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS UNKNOWN. THE APPROXIMATE FAILURE MILEAGE WAS 35,999.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10821081January 19, 2016
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2013 VOLKSWAGEN JETTA. WHILE TURNING RIGHT INTO THE DRIVEWAY AT 5 MPH, THE FRONT DRIVER SIDE BUMPER SHATTERED. THE FAILURE OCCURRED DURING SNOWY, INCLEMENT WEATHER AND THERE WAS NO PRESSURE DUE TO THE SNOW ON THE BUMPER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 55,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10821093January 19, 2016
ELECTRICAL SYSTEM
MY CAR RADIO SUDDENLY JUST STOPPED. IT WAS PLAYING ONE MINUTE AND THE NEXT IT WAS OFF AND WOULD NOT PLAY ANY MORE. I THOUGHT IT WAS A FUSE ISSUE. IT WAS NOT, LAST WINTER (DEC. 2014) I HAD TO HAVE THE BATTERY REPLACED. DURING THE WHOLE PROCESS OF BEING JUMPED ETC, THE CAR RADIO WOULD WORK INTERMITTENTLY. SO I THOUGHT ONCE I HAD THE NEW BATTERY IT WOULD WORK-IT DIDNT. WENT TO THE DEALER TO HAVE IT CHECKED OUT (OFFICIALLY JUST FOR THE RADIO OVER THE SUMMER) DEALER SAID I WOULD NEED A NEW RADIO. SO I HAVE BEEN WITHOUT FOR OVER A YEAR. TODAY IT WAS BITTER COLD IN MI AND MY BATTERY NEEDED A JUMP AGAIN, DURING THIS PROCESS, THE RADIO AGAIN CAME ON FOR A FEW MINUTES. ONCE THE CAR WAS FULLY CHARGED AND ROLLING, THE RADIO COMPLETELY DIED AGAIN. THIS CAR IS ONLY 5 YEARS OLD, UNDER 90,000 MILES-IT SHOULD NOT HAVE A RADIO ISSUE. AS A RESULT THE HANDS FREE PHONE SYSTEM DOESN'T WORK EITHER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10820663January 17, 2016
ELECTRICAL SYSTEM
THE HIGH VOLTAGE FUSE BOX, THAT SITS ON TOP OF THE BATTERY MELTED DUE TO HEAT AND POOR DESIGN. THIS CAUSED A SHORT AND COMPLETE LOSS OF POWER TO MY VEHICLE. THIS WAS BOTH DANGEROUS AND FRIGHTENING! I WAS ON THE FREEWAY GOING 60MPH AND COULD HAVE EASILY LOST CONTROL OF THE VEHICLE, CAUSING AN INJURY OR FATAL ACCIDENT. I FOUND 44 SIMILAR COMPLAINTS REGARDING THIS SAME ISSUE AND AM SURPRISED THAT THIS PUBLIC AGENCY HAS FAILED TO TAKE ANY ACTION ON THIS, AND DEMANDING A RECALL, AND THUS RESOLVING A DANGEROUSLY REOCCURRING ELECTRICAL ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10820724January 17, 2016
ELECTRONIC STABILITY CONTROL (ESC), VEHICLE SPEED CONTROL, UNKNOWN OR OTHER
IM EXPERIENCING A LOT OF PROBLEMS WITH MY CAR. FIRST OF ALL THE LIGHTS DON'T ALWAYS WORK THEY WOULD TURN ON AND OFF ON THEIR OWN UNTIL FINALLY STOPPED COMPLETELY. THE NEXT PROBLEM IT HAS WAITING AT A STOP LIGHT IT LOOSES POWER AND SHAKES AND STALLS. THEN I STARTED EXPERIENCING THE SAME PROBLEM WHILE DRIVING ONE TIME I WAS PULLING INTO MY DRIVEWAY THE CAR CUT OFF AND STEERING WHEEL LOCKED THANKFUL I WAS NOT ON THE FREEWAY AT THE TIME. THEN AGAIN ON THE FREEWAY IN RUSH HOUR TRAFFIC I WAS LUCKY ENOUGH TO GET OVER AND PULL OFF BEFORE IT STALLED THE CAR PUTTING AND I WAS GIVING GAS BUT CAR DID NOT WANT TO GO IT WAS NOT GAINING SPEED IT WAS ON THE VERGE OF STALLING. THIS IS A SAFETY ISSUE ITS MY ONLY VEHICLE I'M AFRAID OF IT CUTTING OFF AND STALLING WHILE DRIVING AND A ACCIDENT OCCURRING. THE CAR STALLING IS WHILE DRIVING AND WITH FOOT ON THE BRAKE OR IN PARK. IT ALSO HAS A PROBLEM WHILE IN PARK AND FOOT ON BRAKE THE CARS RPM RAVE ON THEIR OWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10820730January 17, 2016
ELECTRICAL SYSTEM, ENGINE
THIS IS THE BASE MODEL S AUTOMATIC TRANSMISSION 1.4 TSI. THIS VEHICLE DOESN'T HAVE A GAUGE FOR MEASURING THE TEMPERATURE. UNABLE TO MAKE A DECISION PROMPTLY IF THE CAR STARTS TO HEAT IS A SAFETY PROBLEM. THE CAR APPARENTLY HAS A MECHANISM TO LOWER THE RPMS IF THE CAR STARTS HEATING AND HAS A LIGHT INDICATING THAT SOMETHING IS WRONG WITH THE COOLING SYSTEM BUT IT IS UNACCEPTABLE THAT IN 2016 YOU CAN'T SEE THE ENGINE TEMERATURE. I DIDN'T NOTICE THIS WHILE TESTING THE CAR BEFORE DOING THE PURCHASE AND THOUGHT IT WAS A MATTER OF CONFIGURATION BUT CONFIRMED THIS WITH THE MANUAL. THIS CAR HAS 85 MILES AND WHEN RUNNING THROUGH A SLOPE IN RURAL AREA IF IT DECIDES TO DOWN SHIFT THERES A BUMP OR A KNOCK IN THE TRANSMUTATION AS IF YOU WERE ABUSING THE CAR AND THE MOTOR OR TRANSMISSION MOUNTS CAN'T HOLD ITS FORCE. IT REALLY FEELS AWFUL WHEN THIS HAPPENS. THIS SHOULD HAPPEN SMOOTHLY BUT IT DOESN'T. I UNDERSTAND THAT IT WILL MAKE ITS OWN DECISION OF WHAT IS THE BEST GEAR IN ORDER TO PROVIDE ENOUGH TORQUE TO MANAGE THE SLOPE BUT THIS IS NOT NORMAL. THIS COULD BE A SING OF FUTURE FAILURE AND OF COURSE AN ACCIDENT CAN OCCUR. WOULD LIKE THIS TWO POINTS TO BE INVESTIGATED BY NHTSA.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10820563January 15, 2016
SERVICE BRAKES
TL* THE CONTACT OWNS A 2001 VOLKSWAGEN JETTA. WHILE DRIVING VARIOUS SPEEDS, THE BRAKES SEIZED. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE ABS MODULE FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 160,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10820136January 14, 2016
ENGINE
P2015 - INTAKE MANIFOLD POSITION FAULT. INTAKE MANIFOLD VALVE MALFUNCTIONS AND STICKS CAUSING A SEVERELY ROUGH IDLE AND ENGINE STALL. THE CAR WAS ATTEMPTED TO BE STARTED AFTER SITTING OVERNIGHT IN A GARAGE. THE CAR SUCCESSFULLY TURNED OVER, BUT WAS IN A VERY ROUGH IDLE FOR A FEW SECONDS BEFORE STALLING. CAR COULD NOT BE RUN CONTINUOUSLY AT ALL AT THIS POINT. THIS PROBLEM BEGAN TO OCCUR AROUND 80,000 MILES, WITH NO INITIAL PERFORMANCE IMPACT, BUT THE PART ULTIMATELY HAD TO BE REPLACED AT 88,000 MILES WHEN THE INCIDENT DESCRIBED ABOVE OCCURRED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10820168January 14, 2016
ELECTRICAL SYSTEM, UNKNOWN OR OTHER, EXTERIOR LIGHTING
THE TAIL LIGHTS AND BRAKE LIGHTS WERE NOT WORKING. DISCOVERED DURING ANNUAL STATE REQUIRED INSPECTION IN SEPTEMBER 2015. I WAS DRIVING THE VEHICLE REGULARLY ON RURAL, CITY AND HIGHWAY ROADS WITHOUT TAIL AND BRAKE LIGHTS AND WAS UNAWARE. A REPAIR TO THE ELECTRICAL WIRING WAS REQUIRED. ADDTIONALLY, THE TRUNK LATCH WAS ONLY WORKING INTERMITTENTLY PRIOR TO THIS REPAIR. SINCE THE WIRING REPAIR WAS MADE, I HAVE HAD NO ISSUES WITH THE TRUNK RELEASE NOT WORKING. THE REAR PASSENGER DOOR ON THE DRIVERS SIDE DOESN'T LOCK AND UNLOCK WHEN YOU DEPRESS THE KEYFOB OR THE BUTTON IN THE CAR TO LOCK ALL THE DOORS. THIS IS A VERY INFREQUENTLY USED DOOR AND IT IS THE DOOR USED THE LEAST IN THE VEHICLE. DEALER STATES IT IS A BAD DOOR LATCH. I HAVE NOT REPAIRED IT. IT DOESN'T ALWAYS OPEN FROM THE OUTSIDE, SOMETIMES I HAVE TO REACH IN AND OPEN IT FROM THE INSIDE TO GET THE DOOR OPEN. ON 01.12.2016 THE CAR RADIO STOPPED WORKING. THE FUSES ARE GOOD AND INTACT. THE BLUETOOTH NO LONGER WORKS SINCE THE RADIO DOESN'T WORK. IT IS COMPLETELY OUT OF SERVICE, NOTHING WORKS ON THE RADIO. I RELIED HEAVILY ON THE BLUETOOTH FOR HANDS FREE PHONE CALLS SINCE THE VEHICLE IS MANUAL TRANSMISSION. VEHICLE WAS STATIONARY WHEN DISCOVERED. VEHICLE HAS APPROXIMATELY 55,000 MILES ON IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10820256January 14, 2016
ELECTRICAL SYSTEM, ENGINE, EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2011 VOLKSWAGEN JETTA. THE CONTACT STATED THAT THE VEHICLE'S HORN AND RADIO DID NOT FUNCTION, THERE WAS A BURNING ODOR, AND THE WINDOWS FUNCTIONED INDEPENDENTLY. IN ADDITION, THE VEHICLE FELT AS IF IT WOULD LOSE POWER, THE AIR BAGS WERE NOT FUNCTIONING, AND THE EXTERIOR LIGHTS WERE MALFUNCTIONING. THE EPC AND CATALYTIC CONVERTER MALFUNCTION WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 93,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10819576January 12, 2016
STRUCTURE:BODY
TAKATA RECALL THE DRIVER SIDE DOOR WAS NOT OPENED. SO, I GO TO PASSENGER SIDE AND OPEN THAT DOOR. AFTER OPENED NOT CLOSED EITHER. THE SUCH AS DOOR PROBLEM CAN FIND FROM OTHER PEOPLE EITHER IN SAME CAR OWNER. AND ALSO, WHEN USING REMOTE TO MAKE LOCK THE DOOR, OTHER DOORS LOCKED BUT THIS DOOR STILL CAN OPEN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10819590January 12, 2016
UNKNOWN OR OTHER
MOON ROOF FRONT PANEL IS SHATTERED IT WAS IN THE GARAGE OVERNIGHT AND I LOOKED UP WHEN PULLING OUT AND THOUGHT OH THERE IS FRONT ON IT SO I TOUCHED IT . IT FELT LIKE PAPER I GOT OUT OF THE CAR AND IT'S ALL CRUSHED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10819599January 12, 2016
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2012 VOLKSWAGEN JETTA. THE CONTACT STATED THAT THE HORN AND SECURITY SYSTEM DID NOT FUNCTION WHEN ATTEMPTING TO LOCK THE VEHICLE. THE FAILURE OCCURRED WITHOUT WARNING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT ATTEMPTED TO REPLACE THE SPARKS PLUGS ON FOUR DIFFERENT OCCASIONS, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 69,868.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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