Volkswagen Jetta Complaints

10,351 consumer complaints on file.

#10838473February 25, 2016
ELECTRICAL SYSTEM, SERVICE BRAKES, ENGINE
TL* THE CONTACT OWNS A 2015 VOLKSWAGEN JETTA. WHILE DRIVING 60 MPH, THE ELECTRONIC POWER CONTROL WARNING LIGHT ILLUMINATED. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V705000 (ENGINE AND ENGINE COOLING, SERVICE BRAKES, HYDRAULIC); HOWEVER, THE PART FOR THE RECALL REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE VEHICLE REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 8,000. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10838082February 24, 2016
ENGINE
WHEN I PULL OUT THE ENGINE OIL DIPSTICK THERE IS A SHARP EDGE AT THE END OF THE STICK. I ALMOST CUT MY FINGER AS I WIPE IT OFF WITH A PAPER TOWEL. I THINK THIS IS A QUALITY CONTROL PROBLEM. THERE SHOULD BE NO BURR OR SHARP EDGE ON THE END OF THE OIL DIP STICK. EVENTUALLY AS I PULL OUT THE STICK AND PUTTING BACK IN. THIS MIGHT RUB OFF THE INTERNAL PLASTIC TUBING OVER THE YEAR WHICH WILL CAUSE WEAR BY CHECKING THE OIL LEVEL. ONE THING FOR SURE I DID REMOVE THE BURR BY FILING DOWN LIGHTLY TO PREVENT INJURY IN THE FUTURE BUT SHOULD HAVE NOT DONE IN THE FIRST PLACE. PLEASE TELL VW TO IMPROVE IT QUALITY CONTROL ON THE OIL DIP STICK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10837842February 23, 2016
EXTERIOR LIGHTING
SINCE 2012 I HAVE HAD TO REPLACE ALL EXTERIOR LIGHTS INCLUDING BREAK AND TAIL LIGHTS. MY HEAD LIGHTS HAVE BEEN REPLACED AT LEAST AT 8 TIMES OVER THE PAST TWO YEARS OR SO. VW CLAIMS THERE IS NOTHING WRONG AND ITS MY FAULT BECAUSE I AM NOT REPLACING THEM WITH THEIR BRAND AND BUYING THEM ELSEWHERE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10837578February 22, 2016
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 VOLKSWAGEN JETTA. THE CONTACT STATED THAT WHEN THE LOCK BUTTON WAS DEPRESSED ON THE KEY FOBIK, THE FRONT DRIVER'S SIDE DOOR FAILED TO LOCK. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE LOCKING MECHANISM FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED BUT THE FAILURE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 50,000. THE VIN WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10837373February 21, 2016
FUEL/PROPULSION SYSTEM
MY CAR HAS 146K MILES. IT IS A DIESEL. THE HIGH-PRESSURE FUEL PUMP FAILED WHILE IN MOTION ON 2/8/2016. VW LIMIT ON HPFP WARRANTY EXTENSION IS 120K MILES WHICH SEEMS LOW FOR A DIESEL CAR. TO REPAIR THE FUEL SYSTEM IS $5300 WHICH IS MORE THAN THE CAR IS WORTH. CALLED VW AND THEY WILL NOT OFFER ANY FINANCIAL ASSISTANCE...EVEN WITH THIS CAR BEING PART OF 'DIESELGATE'. HOPING OTHER DRIVERS WITH THIS SAME PROBLEM ARE COMPLAINING AND ODI CONSIDERS RE-OPENING THE REPORT. LINK HERE HTTP://WWW-ODI.NHTSA.DOT.GOV/ACMS/CS/JAXRS/DOWNLOAD/DOC/UCM475595/INCR-EA11003-61863.PDF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10837375February 21, 2016
ENGINE, FUEL/PROPULSION SYSTEM
WE HAVE BEEN HAVING AN ISSUE WITH THE ENGINE STALLING OUT WHILE DRIVING. IT STARTED WITH THE EPC LIGHT COMING ON SEVERAL MONTHS AGO, BUT THE LIGHT DOES NOT STAY ON AND THERE HAS BEEN NO CONSISTENCY TO THE OCCURRENCES. HOWEVER, NOW, THE CAR WILL STAY RUNNING FOR LONG AND STALLS OUT SHORTLY AFTER STARTING. THE EPC COMES ON SOMETIMES, BUT NOT EVERY TIME THAT IS STALLS OUT. TODAY I TOOK THE CAR FOR A DRIVE AROUND THE BLOCK, AS SOON AS I GOT IT BACK HOME, IT STALLED OUT. FROM THAT POINT ON THE CAR WOULD NOT STAY RUNNING FOR MORE THAN 15 SECONDS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10837339February 20, 2016
ELECTRICAL SYSTEM
I BEGAN EXPERIENCING ISSUES WITH THE ANTI-THEFT/LOCKING SYSTEM ABOUT LATE 2013/ EARLY 2014. THE LOCKING SYSTEM MALFUNCTIONS AND THE DOORS DO NOT LOCK, BUT ALSO WHILE DRIVING THE LOCKS CONTINUOUSLY CLICK WHILE TRYING TO ENGAGE. I SPOKE TO MY LOCAL VW DEALERSHIP VIA PHONE ON MULTIPLE OCCASIONS AND RECEIVED MULTIPLE ANSWERS, BUT ULTIMATELY WAS TOLD THE COST WOULD BE AROUND $500-600 DOLLARS TO REPAIR, OUT OF MY POCKET. I WAS UNAWARE OF THE RECALL INFORMATION AT THAT TIME AND COULD NOT AFFORD THIS AT THIS TIME. THEN, IN LATE DECEMBER OF 2015 MY HORN SUDDENLY, WITHOUT WARNING, STOPPED WORKING AS WELL. I DID RESEARCH AND FOUND THAT BOTH ISSUES WERE PROBABLY RELATED TO THE RECALL NUMBER: 11V196000 RECALL DATE: 03/29/2011. I SPOKE TO VW CUSTOMER CARE AND WAS INFORMED OF OTHER RECALLS AS WELL. I TOOK MY CAR TO THE VW DEALERSHIP TO HAVE ALL RECALLS PERFORMED AND WAS REASSURED THAT THIS PARTICULAR ISSUE WITH THE HORN AND ANTI-THEFT WOULD BE EXAMINED, ALONG WITH THE OTHER RECALLS. THE HORN/ANTI-THEFT ISSUE WERE NOT ADDRESSED AS STATED. THAT SAME DAY I EMAILED THE SERVICE LEAD WITH THE RECALL INFORMATION AND WAS TOLD THAT MY VIN DID NOT MATCH THIS RECALL AND THAT I WOULD NEED TO BRING MY VEHICLE IN, AGAIN, FOR A DIAGNOSTIC TEST AND/OR REPAIR (SERVICES TO BE PERFORMED OUT OF MY POCKET). ACCORDING TO THE DOCUMENTATION PROVIDED BY NHTSA CAMPAIGN NUMBER: 11V196000 MY VEHICLE IS A MATCH TO THE SPECIFIC VIN ASSOCIATED WITH THE RECALL. THIS IS A SERIOUS ISSUE, AS I UNDERSTAND IT HAS TO DO WITH THE ELECTRICAL SYSTEM MALFUNCTIONING AND COULD VERY WELL CAUSE OTHER PARTS OF THE VEHICLE TO MALFUNCTION. ACCORDING TO THE DOCUMENTATION NOT ALL VEHICLES IN THIS RECALL WERE ACCOUNTED FOR, AND I BELIEVE MY VEHICLE IS PART OF THE UNACCOUNTED VEHICLES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10837147February 19, 2016
AIR BAGS, ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2006 VOLKSWAGEN JETTA. WHILE DRIVING AT VARIOUS SPEEDS, THE PARKING WARNING LIGHT ILLUMINATED INTERMITTENTLY. IN ADDITION, THE AIR BAG WARNING LIGHT ILLUMINATED AND THE FUEL TANK LEAKED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE WIRING HARNESS NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 120,000. THE VIN WAS NOT PROVIDED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10836877February 18, 2016
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2010 VOLKSWAGEN JETTA. THE CONTACT STATED THAT THE VEHICLE STALLED SEVERAL TIMES WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE HIGH PRESSURE FUEL PUMP AND THE FUEL INJECTORS NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 10V621000 (FUEL SYSTEM, GASOLINE). THE FAILURE MILEAGE WAS 115,000. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10836971February 18, 2016
AIR BAGS, ELECTRICAL SYSTEM, VISIBILITY/WIPER
OVER THE PAST FEW DAYS IT HAS BEEN RAINING HEAVILY & ALTHOUGH IT HAS HAPPENED TO ME ONCE BEFORE THIS TIME IS WHAT WORSE. MY CAR IS LEAKING FROM SOMEWHERE & ITS COMING ON THE INSIDE. MY CARPETS ARE CONSTANTLY WET, MY AIRBAGS ALONGSIDE WINDSHIELD LEAK, AND THE HANDLE WHERE YOU OPEN THE HOOD OF THE CAR IS LITERALLY A STREAM OF WATER ENTERING THE CAR DURING HEAVY RAINFALL. THE AIRBAG LIGHT HAS COME ON AND THE CHECK ENGINE. I WAS MORE CONCERNED WITH THE CHECK ENGINE LIGHT SO I WENT AND GOT IT CHECKED. THE CODE CAME UP AS U0155 - WHICH REFERS TO (LOST COMMUNICATION WITH INSTRUMENT PANEL CLUSTER (IPC) CONTROL MODULE) MEANING MY ENTIRE DASHBOARD NEEDS TO BE REPLACED BECAUSE OF THIS LEAKING ! I HAVE TAKEN MY CAR ON MULTIPLE OCCASIONS TO VW DEALERSHIP FOR SERVICING (NEVER FOR THIS PROBLEM) AND THEY NEVER ONCE TOLD ME ANYTHING ABOUT CLEANING THE SUNROOF DRAINS EVERY TWO YEARS AS MAINTENANCE, IT IS VISIBLE TO THE NAKED EYE THAT MY SUNROOF IS MESSED UP BECAUSE WHEN I PURCHASED IT THE LINING ON THE CAR AROUND THE SUNROOF IS DROOPING AND I CANNOT OPEN THE SUNROOF BECAUSE OF THIS. I NEVER THOUGHT OF IT AS A BIG DEAL BECAUSE I DON'T USE A SUNROOF BUT HOW WAS I SUPPOSED TO KNOW THERE WAS A LEAK WITHOUT ANYONE TELLING ME THAT WAS EVEN POSSIBLE. I LOOKED UP THIS PROBLEM ONLINE, THAT'S HOW I KNOW WHAT'S WRONG WITH MY CAR. I REFUSE TO GET IT "DIAGNOSED" AND SPEND OVER 200$ ON JUST A DIAGNOSIS WHEN I ALREADY KNOW WHAT THE PROBLEM IS AND THEY'LL END UP CHARGING WAY MORE TO ACTUALLY FIX THE PROBLEM. THIS IS MY FIRST CAR AND I DON'T KNOW MUCH OF ANYTHING ABOUT CARS EXCEPT KEEPING UP WITH OIL AND FILTER CHANGES, FUEL INJECTORS, AND CHANGING MY TIRES WHEN THE TREAD IS GETTING LOW. I HAVE DONE ALL OF THAT AT EACH CHECKPOINT SINCE I PURCHASED AT 63,000 MILES. THERE IS SO MUCH CONDENSATION INSIDE I CAN BARELY SEE OUT MY WINDOWS, I HAVE SIT FOR AT LEAST A HALF HOUR CAR ON TO BE ABLE TO SEE & DRIVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10838409February 18, 2016
UNKNOWN OR OTHER
INVOLVED IN A TRAFFIC COLLISION RESULTING IN ARI BAG DEPLOYMENT RESULTING IN RECEIVED 2ND DEGREE BURN TO THE INSIDE OF THE RIGHT FOREARM FROM VW EMBLEM/BADGING ON THE STEERING WHEEL.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10836460February 16, 2016
SEATS
DRIVER HEATED LEATHER SEAT CAUGHT FIRE AFTER CAR WAS TURNED ON AND THE HEATED SEAT BUTTON WAS TURNED ON. THE VEHICLE WAS STATIONARY.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10826022February 13, 2016
POWER TRAIN
CAR WAS RUNNING FINE, BUT AS WE DROVE DOWN THE FARM TO MARKET ROAD THE TRANSMISSION DISENGAGED (PERMANENTLY) AND WE COASTED TO A STOP. THE CAR HAD BEEN REPAIRED UNDER THE 2013 RECALL CAMPAIGN FOR THE SAME PROBLEM. DEALER WANTS $6,000 TO REPAIR EVEN THOUGH IT HAS THE SAME SYMPTOMS MENTIONED IN THE 2013 CAMPAIGN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10825750February 12, 2016
SEATS
SOMEONE LEFT THE PASSENGER SIDE SEAT HEATER ON. I STARTED SMELLING A BURNING PLASTIC ODOR THEN I CAME ACROSS A SMALL BURN MARK. ANOTHER PERSON LEFT IT ON, THE WHOLE BECAME BIGGER BUT NO SCENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10825781February 12, 2016
ELECTRICAL SYSTEM
REAR PASSENGER SIDE DOOR LOCK INOPERABLE. LOCK MECHANISM FAILED CAUSING THE DOOR TO NOT LOCK MANUALLY OR WITH REMOTE. ALSO, THE ALARM SYSTEM FAILED TO "CHIRP" WHEN PRESSING REMOTE. TOOK TO DEALER AND SPENT $500 ON A LOCK MECHANISM IN THE DOOR. I HEAR THIS IS VERY COMMON WITH THIS MODEL. BUYER BEWARE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10825697February 11, 2016
ENGINE
I HAD TWO NO START CONDITIONS DUE TO A FROZEN INTER COOLER. THIS HAPPENED IN JANUARY A WEEK APART. THIS HAPPENED WHILE THE CAR WAS IN THE GARAGE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10825570February 11, 2016
POWER TRAIN
CAR IS EQUIPPED WITH A DSG TRANSMISSION. WHEN SHIFTING BETWEEN PARK, REVERSE, NEUTRAL & DRIVE VEHICLE'S TRANSMISSION FAILS. THERE IS A LOUD CLUNKING SOUND FOLLOWED UP BY THE PRNDS ON THE DASHBOARD ILLUMINATING AND AND CAR BEING FORCED INTO A NEUTRAL STATE. CAR HAS BEEN LOOKED AT BY SEVERAL MECHANICS. VOLKSWAGEN DEALERSHIP REPLACED THE MECHATRONIC UNIT. AND INDEPENDENT MECHANIC REPLACED THE DUAL MASS FLYWHEEL AS WELL. THERE IS STILL NO FIX OR CHANGE. PROBLEM STARTED AROUND 120,000 MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10825271February 10, 2016
SERVICE BRAKES
TL* THE CONTACT OWNS A 2015 VOLKSWAGEN JETTA. WHEN DEPRESSING THE BRAKE PEDAL, THE STOPPING DISTANCE WAS EXTENDED AND THE PEDAL EXTENDED TO THE FLOORBOARD. THE FAILURE OCCURRED ON MULTIPLE OCCASIONS. THE CAUSE OF THE FAILURE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE CONTACT WAS INFORMED THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V70000 (SERVICE BRAKES, HYDRAULIC). THE CONTACT INDICATED THAT THE VEHICLE EXPERIENCED THE SAME FAILURE LISTED IN THE RECALL. THE FAILURE MILEAGE WAS 35,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10825330February 10, 2016
SEAT BELTS
DRIVERS SAFETY BELT FRAYING AND SHOULD BE REPLACED, POSSIBLE DEFECTIVE DESIGN OR FLAW IN THE CLIP WHERE THE BELT PASSES THROUGH, SHARP METAL IS PROTRUDING FROM PLASTIC BUCKLE CAUSING THE BELT TO FRAY. MAJOR SAFETY CONCERN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10825074February 9, 2016
UNKNOWN OR OTHER
AFTER OPENING THE TRUNK ON DRIVE WAY, THE TRUNK LID FELL FREELY AND HIT MY WIFE'S FOREHEAD (VERY CLOSE TO HER EYES).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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