Volkswagen Jetta Complaints

10,351 consumer complaints on file.

#10854064April 7, 2016
AIR BAGS, STRUCTURE:BODY
"TAKATA RECALL" I WAS DRIVING ON SCOTT STREET, WHEN ANOTHER DRIVER RAN THE RED LIGHT ON THE INTERSECTION AND HIT MY CAR ON THE PASSENGER SIDE TOWARDS THE BACK PASSENGER DOOR, AND THE AIRBAG DIDN'T DEPLOY. I INFORMED VW, THEY DID A DIAGNOSTIC TEXT ON MY CAR AND THEIR FINDINGS WAS THAT THE AIRBAG DID WHAT IT WAS SUPPOSED TO DO. I DIDN'T TAKE IT ANY FURTHER.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10853456April 5, 2016
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
WE OWN A VW JETTA HYBRID HAVE APPROX. 70K MILES. VW HAS ADVISED WE NEED TO REPLACE A MECHATRON UNIT TO THE COST OF APPROX. $2000. HAVE BEEN READING THAT THERE ARE MASSIVE ISSUES WITH THIS PART AND THAT THIS SHOULD BE A RECALL. PLEASE ADVISE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10853472April 5, 2016
ELECTRICAL SYSTEM, STRUCTURE:BODY
TL* THE CONTACT OWNED A 2002 VOLKSWAGEN JETTA. WHILE ENTERING THE VEHICLE, THE CONTACT NOTICED THAT THE BRAKE WARNING LIGHT WAS ILLUMINATED AND THE WINDOWS WERE STEAMING. IN ADDITION, THE DASHBOARD WAS ON FIRE. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE. A FIRE REPORT AND A POLICE REPORT WERE FILED. THE CONTACT SUSTAINED A BURNED HAND INJURY, BUT DID NOT NEED MEDICAL ATTENTION. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 172,000.
Crash:
No
Fire:
Yes
Injuries:
1
Deaths:
0
#10853203April 4, 2016
ELECTRICAL SYSTEM
THE RADIO LOUD POPPING WENT DEAD . TURNS ON BY ITSELF SOMETIMES ABOUT 1 TIME EVERY 2 WEEKS OR SO. LOUD POPPING STATLED WHILE DRIVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10853297April 4, 2016
ENGINE
ATTEMPTED TO START MY CAR ON A COLD DAY WITH LOW FUEL. THE ENGINE WAS JUMPY AND DIDN'T START. I WAITED AND ATTEMPTED AGAIN AND WAS ABLE TO GET IT STARTED, DROVE 500 FEET TO THE GAS STATION, FILLED WITH DIESEL. THE LIGHT THEN CAME ON AFTER I STARTED IT AGAIN. I CHECKED THE CODE, P2015. I TOOK MY VEHICLE TO DORSCHEL VW IN HENRIETTA, NY. THEY CONFIRMED THE CODE SAID THE INTAKE MANIFOLD NEEDED TO BE REPLACED. SAYING THE FLAP IS DAMAGED AND THEN SWITCHING TO SAY THE RUNNER IS DAMAGED. MOST OF THE TSI ENGINES HAVE HAD THEIR WARRANTY EXTENDED, BUT NOT FOR MY TDI. THERE ARE LOTS OF OTHERS COMPLAINING OF THIS CODE POPPING UP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10853066April 2, 2016
ELECTRICAL SYSTEM
TAKATA RECALL" AFTER I GOT MY LAST RECALL FIXED THAT DAY WHEN I GOT INTO MY CAR MY LOCKS IN MY CAR STARTED TO LOCK BY THEM SELVES CONTINUOUSLY . WHEN I GOT BACK TO WORK I CALLED THEM AND THEY HAD ME GO BACK TO THE VW DEALERSHIP WHERE THEY LOOKED AT IT WASN'T FOR SURE WHY THIS WAS HAPPENING AND TELL ME TO BRING IT BACK AT A LATER DATE SO THEY CAN LOOK AT IT . IT IT STOP DOING IT AGAIN FOR A WHILE UNTIL IT GOT RAINING AND HUMID . IT SEEMS LIKE IT GETS THIS WAY WHEN IT'S RAINY AND HUMID! THE DOOR LOCKS CONTINUE TO CLICK AS IF I'M PRESSING THEM MYSELF TO UNLOCK/LOCK THE DOORS . I READ ONE OF THE RECALLS ON THE AIRBAG ELECTRICAL RECALL AND WAS WONDERING IF WAS TIED INTO THAT?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10852866April 1, 2016
ENGINE, POWER TRAIN, UNKNOWN OR OTHER
THE VEHICLES ENGINE WOULD REV BY ITS SELF WITH THE PEDAL STUCK TO THE FLOOR AND THE CLUTCH WOULD NOT DISENGAGE DURING THIS LEAVING THE VEHICLE ACCELERATING ON ITS OWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10852730March 31, 2016
FUEL/PROPULSION SYSTEM
I BOUGHT THIS CAR IN MAY 2015 DUE TO THE AWESOME FUEL ECCONOMY PAIRED WITH SUPPOSED GREAT RELIABILITY.THE HIGH PRESSURE FUEL PUMP WENT OUT AROUND OCTOBER 2015. I WAS HEADED TO WORK AND THE ENGINE STARTED SKIPPING JUST FOR A SHORT TIME. I DROVE TO WORK WITHOUT ANY MORE ISSUES. WHEN I WAS LEAVING WORK, THE ENGINE STARTED RUNNING REAL ROUGH SO I PULLED OVER AND I HEARD A SQUEALING/RATTLING NOISE FROM AN AREA AROUND THE TIMING COVER. THE ENGINE STALLED. I STARTED IT BACK UP AND AFTER MAYBE 10 SECONDS IT STALLED AGAIN AND WOULDN'T START BACK UP. I TOWED THE CAR TO A VW SPECIALIST SHOP AND THEY DIAGNOSED THE ISSUE AS A FAILED HIGH PRESSURE FUEL PUMP AND REQUIRING REPLACEMENT OF THE ENTIRE FUEL SYSTEM. I HAD THE CAR TOWED TO A VW DEALERSHIP AND THEY'RE DIAGNOSTIC WAS THE SAME. THEY SENT OUT A FUEL SAMPLE AND IT FAILED FOR LUBRICITY. I EXPECTED VW TO COVER THIS SINCE THIS WAS A KNOWN VW ISSUE. THE CAR SAT AT A DEALERSHIP FOR OVER A MONTH BEFORE HAVING TO TOW IT BACK HOME. THE REPAIR WILL COST AROUND $5,600. I WOULD FIX IT MYSELF BUT THE PARTS ALONE CAN BE $3,000 TO $4000. I PURCHASED THIS CAR IN MAY 2015, SO ONLY GOT TO DRIVE IT FOR FIVE MONTHS. I HAVE LOST ALL FAITH IN THE RELIABILITY AS WELL AS THE CONFIDENCE THAT VW WILL FIX ANY ISSUES THAT ARE DUE TO FAULTY PARTS. THERE HAVE BEEN SEVERAL CASES WITH FAULTY HIGH PRESSURE FUEL PUMPS FROM 2009 TO PRESENT. THERE WAS AN INVESTIGATION BEFORE. HTTP://WWW-ODI.NHTSA.DOT.GOV/ACMS/CS/JAXRS/DOWNLOAD/DOC/UCM475595/INCR-EA11003-61863.PDF
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10852142March 29, 2016
EXTERIOR LIGHTING
BOUGHT USED CAR IN SEPTEMBER 2015 HAVE HAD TO REPLACE LOW BEAMS MULTIPLE TIME. DRIVER SIDE LOW BEAM REPLACED ONCE. PASSENGER SIDE LOW BEAM HAVE REPLACED 3 TIMES. I HAVE SEEN OTHER JETTA'S WITH THE SAME PROBLEM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10852215March 29, 2016
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC)
DURING NORMAL DRIVING ABS, BRAKE, AND ESC LIGHTS TURNED ON TO INFORM ME THERE'S PROBLEM WITH THE BRAKING SYSTEM. MY VEHICLE AT THE TIME ONLY HAD AROUND 55,000 MILES. I BELIEVE THE ABS MODULE PREMATURELY MALFUNCTIONED. VW DEALER CONFIRMED A FAULTY ABS MODULE AND IT WILL COST $2,200 TO FIX IT. WHEN SEARCHING FOR RELATED ISSUES ON THE INTERNET, IF FOUND NUMEROUS SIMILAR COMPLAINTS REGARDING THE ABS FAILURE. I CAN ONLY ASSUME THAT THERE ARE MORE DRIVERS WHO HAVE EXPERIENCED THE PROBLEM LIKE ME, BUT HAS NOT FILED A COMPLAINT YET. I DIDN'T EVEN CONSIDER FILING A COMPLAINT UNTIL I FINALLY GOT IT CONFIRMED THAT IT WAS THE ABS MODULE FAILURE. I BELIEVE VW SHOULD REPLACE THE ABS MODULE AT NO COST TO OWNER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10852249March 29, 2016
POWER TRAIN
CAR'S TRANSMISSION SHIFTS INTO NEUTRAL WITH NO WARNING. HAS DONE IT WHILE TURNING IN INTERSECTIONS, NEAR RAIL ROAD TRACKS, INTERSTATE CONSTRUCTION AREAS. CAR HAS TO COME TO A COMPLETE STOP AND ENGINE BE SHUT OFF, THEN IT MAY OR MAY NOT GO, MAY HAVE TO DO MULTIPLE TIMES BEFORE CAR WILL MOVE AGAIN. FLASHES ERROR IN DASH AND TRANS LIGHT BLINKS. CAR WAS RECALLED ONCE FOR THIS ISSUE AND "FIXED" BY VW AND NOW IT IS DOING IT AGAIN. TOTAL SAFETY ISSUE AND VW IS TURNING THEIR HEADS TO IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10852034March 28, 2016
ENGINE
HIGH PRESSURE FUEL PUMP BREAKDOWN LITTERED THE DIESEL INJECTION SYSTEM WITH METAL PARTICLES. AT LEAST THE FOLLOWING WERE DAMAGED, ACCORDING TO VOLKSWAGEN FUEL PUMP HAS METAL IN IT INTAKE FUEL PUMP HIGH PRESSURE PUMP AUXILLARY FUEL PUMP FUEL LINES 4 INJECTORS FUEL RAIL W/SENSORS THIS IS A $6,500 FIX AND THERE IS AN ASTRONOMICAL FAILURE RATE THAT IS GREATER THAN 1%. I BELIEVE THAT THIS PROBLEM SHOULD BE REVISITED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10851576March 25, 2016
SEAT BELTS
MY 3 YEAR OLD SON'S SEATBELT LOCKED AROUND HIM WHEN HE THRUST HIMSELF FORWARD IN HIS CAR SEAT. I ATTEMPTED TO GET HIM OUT, BUT HE HAD APPARENTLY PUT THE TOP PORTION OF THE SEATBELT BEHIND HIS NECK. ANY ATTEMPT I MADE TO GET HIM OUT ONLY RESULTED IN THE SEATBELT TIGHTENING MORE AND MORE. SUBSEQUENTLY, I HAD TO CALL 911 AND MEDICS CAME TO CUT HIM OUT OF THE SEATBELT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10851306March 23, 2016
POWER TRAIN
WHEN THE CAR IS STARTED AND THE ENGINE IS COLD, BELOW 190F, IT WILL NOT ENGAGE REVERSE GEAR, ALL OTHER GEARS WILL OPERATE. AFTER THE ENGINE REACHES 190F, THE REVERSE GEAR WILL ENGAGE. THIS CAR HAS A SEALED AUTOMATIC TRANSMISSION SO NO OWNER MAINTENANCE IS POSSIBLE AND FLUID LEVELS CAN NOT BE VERIFIED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10850399March 18, 2016
ELECTRICAL SYSTEM:HORN, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2013 VOLKSWAGEN JETTA. WHILE DRIVING APPROXIMATELY 45 MPH, THE HORN FAILED TO SOUND. THE FAILURE OCCURRED INTERMITTENTLY AND BECAME PERMANENT OVER A PERIOD OF TIME. THE FAILURE WAS NOT RELATED TO THE FUSE BOX. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 40,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10850418March 18, 2016
SERVICE BRAKES, ENGINE
I JUST PURCHASED A 2016 VW JETTA S 1.4 GASOLINE TURBO ENGINE ON 3/5/16. IT HAS UNDER 400 MILES ON IT WITH LIGHT DRIVING. THE CHECK ENGINE LIGHT CAME ON WITHIN A WEEK OF PURCHASE AND WAS TAKEN TO VW DEALER SERVICE IMMEDIATELY. I WAS TOLD ISSUE WAS "DEFECTIVE BRAKE VACUUM AND RELAY". THERE IS CURRENTLY AN NHTSA OPEN RECALL (23R1) THAT APPLIES TO THE 1.8 AND 2.0 TURBO GASOLINE ENGINE, BUT IT SHOULD CLEARLY INCLUDE THE 1.4 TURBO GAS ENGINE. THIS IS A MAJOR, SAFETY CRITICAL ISSUE TO SELL A CAR WITH. BRAKE FAILURE COULD LIKELY LEAD TO FATALITIES DRIVING IN EITHER HIGHWAY OR CITY CONDITIONS THE JETTA 1.4 TURBO GAS ENGINE MODEL SHOULD BE INCLUDED WITH RECALL 23R1, NHTSA CAMPAIGN NUMBER: 15V705000 I FEEL FORTUNATE THAT I WAS NOT DRIVING THE CAR TO EXPERIENCE BRAKE FAILURE, COLLISION OR DEATH. THIS IS COMPLETELY UNACCEPTABLE IN A NEW CAR AND HAS CAUSED ME TO LOSE FAITH IN THE SAFETY OF THE VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10850461March 18, 2016
SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER
TL* THE CONTACT OWNS A 2004 VOLKSWAGEN JETTA. WHILE DRIVING 35 MPH, FUMES OF SMOKE APPEARED FROM THE FRONT PASSENGER SEAT. THE CONTACT MENTIONED THAT THERE WAS A BURNT HOLE IN THE PASSENGER SEAT AS A RESULT OF THE FAILURE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE HEATING ELEMENT FAILED AND NEEDED TO BE REPLACED. THE CONTACT WAS UNABLE TO GIVE THE SPECIFIC NAME OF THE PART. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 107,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10850384March 18, 2016
STEERING
TL* THE CONTACT OWNED A 2012 VOLKSWAGEN JETTA. WHILE DRIVING 70 MPH, THE VEHICLE FAILED TO REMAIN IN POSITION AND THE REAR OF THE VEHICLE MOVED TO THE OPPOSITE POSITION WHEN THE STEERING WHEEL WAS TURNED. THE CONTACT VEERED TO THE LEFT AND THE STEERING WHEEL SEIZED. AS A RESULT, THE CONTACT CRASHED INTO A CONCRETE DIVIDER. THE AIR BAGS DEPLOYED. THE CONTACT SUSTAINED NECK AND SHOULDER INJURIES THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TOWED FROM THE CRASH SCENE AND WAS DEEMED DESTROYED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS PREVIOUSLY REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 14V656000 (SUSPENSION). THE FAILURE MILEAGE WAS 53,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10850173March 17, 2016
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
DRIVER SIDE BULB KEEPS BURNING OUT. WAS REPLACED BY DEALER WITH OEM PARTS, BUT IT KEEPS BURNING OUT EVERY MONTH. THE DAYLIGHT RUNNING LIGHT ON THE DRIVER SIDE DOES NOT WORK. THEY KEEP REPLACING IT AND IT KEEPS BURNING OUT. I SEE MANY OTHER JETTA'S LIKE MINE WITH THE SAME PROBLEM ON THE ROAD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10850172March 17, 2016
EXTERIOR LIGHTING
MY HEADLIGHTS KEEP BURNING OUT. I REPLACED THEM 4 TIMES IN THE LAST TWO MONTHS! THERE IS NOTHING WRONG WITH THE BULB HARNESSES. THERE WAS A POINT WHERE BOTH HEADLIGHTS BURNED OUT AT THE SAME TIME AND I HAD NO LIGHTS! I DID RESEARCH ON THIS MATTER TO FIND MANY JETTA OWNERS ARE HAVING THE SAME ISSUE THESE BULBS ARE NOT CHEAP TO KEEP REPLACING THEM EVERY COUPLE OF MONTHS, AND THE SAFETY ISSUE HAS TO BE CONSIDERED HERE. I WAS PARKED THANK GOD O NOTICED NO LIGHTS BEFORE O DROVE. IF WHERE I LIVED WAS LIT UP I NEVER WOULD HAVE NOTICED BOTH MY BULBS WERE BURNT OUT!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Volkswagen Jetta