Volkswagen Jetta Complaints

10,351 consumer complaints on file.

#10908457September 21, 2016
POWER TRAIN
MY JETTA IS EXPERIENCING THE SAME SAFETY ISSUES AS INDICATED IN REPORT NHTSA CAMPAIGN NUMBER: 09V333000. WHILE IN DRIVE THE TRANSMISSION GOES INTO NEUTRAL, UNCOMMAND. HOWEVER, MY VIN NUMBER IS NOT INCLUDED IN THE RECALL VW 37E3/S7 FOR NHTSA CAMPAIGN NUMBER 09V-333. PLEASE CONSIDER ADDING MY VIN NUMBER TO THE VW RECALL. I WILL CONTACT VW AND REQUEST THE SAME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10908543September 21, 2016
AIR BAGS
TL* THE CONTACT OWNED A 2012 VOLKSWAGEN JETTA. ANOTHER VEHICLE CRASHED INTO THE FRONT PASSENGER SIDE OF THE CONTACT'S VEHICLE. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED. THE CONTACT SUSTAINED INJURIES TO THE LEFT FOOT, LEFT KNEE, AND LEFT ARM. THE PASSENGER SUSTAINED INJURIES TO THE CHEST, ARMS, AND LEFT LEG THAT REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS DESTROYED AND TOWED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V483000 (AIR BAGS). THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 72,000. ..UPDATED 05/23/17 *BF *TR
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10908080September 20, 2016
UNKNOWN OR OTHER
KEY GETS STUCK IN IGNITION AND CANNOT TURN VEHICLE OFF AND REMOVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10908175September 20, 2016
ENGINE
DRIVING ON INTERSTATE. LOST POWER. WENT FROM 70 TO 25 MPH ALMOST INSTANTLY. LIMPED ALONG BERM TO EXIT 2.5 MILES. SHUT OFF ENGINE. RESTARTED ENGINE. LOUD CLATTERING SOUND. SHUT OFF ENGINE AS SMOKE ROLLED FROM UNDER HOOD. TURBO FAILURE. NO WARNING LIGHTS LEADING UP TO EVENT. DEALER HAS PHOTOS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10908265September 20, 2016
VISIBILITY/WIPER
TL* THE CONTACT OWNS A 2013 VOLKSWAGEN JETTA. WHILE DRIVING 35 MPH, THE CONTACT ATTEMPTED TO ACTIVATE THE FRONT DRIVER'S SIDE WINDOW SWITCH, BUT IT FAILED TO FUNCTION. AS A RESULT, THE WINDOW REMAINED IN THE DOWNWARD POSITION. THE CONTACT ALSO STATED THAT THE WINDOW SWITCH PREVIOUSLY FAILED TO DEPRESS INTERMITTENTLY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 62,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10908301September 20, 2016
ELECTRICAL SYSTEM
KEY GETS STUCK IN IGNITION WHEN TURNING OFF THE ENGINE. (CAR IN PARK, STATIONARY.) MUST TURN KEY BACK AND FORTH SEVERAL TIMES TO REMOVE. ONGOING SINCE EARLY AUGUST.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10908306September 20, 2016
AIR BAGS
I WAS TURNING A BLIND 90 DEGREE CORNER ON MY PRIVATE ROAD GOING APPROX. 10-15 MILES PER HOUR WHEN I COLLIDED WITH MY ROOMMATE WHO WAS RETURNING HOME. UNFORTUNATELY WE WERE AT THE SAME PLACE AT THE SAME TIME AND COULDN'T SEE EACH OTHER. MY AIRBAGS DEPLOYED AND WHEN THEY DID, THE DRIVER'S AIRBAG COVER (WHERE THE VW LOGO IS) ON THE CENTER STEERING COLUMN, FLAPPED OPEN AND OVER ONTO MY LEFT FOREARM LIKE A SUPER HOT BRANDING IRON. THE VW LOGO BOTH SEARED INTO AND CUT INTO MY ARM. I WILL MOST LIKELY BE SCARRED FOR LIFE. I FEEL THAT THIS METAL VW LOGO IN THE CENTER OF THE STEERING WHEEL IS A DANGEROUS SITUATION WAITING TO HAPPEN.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10907566September 19, 2016
ENGINE
TL* THE CONTACT OWNS A 2014 VOLKSWAGEN JETTA. THE CONTACT STATED THAT THE EPC WARNING INDICATOR ILLUMINATED. SHORTLY AFTER, THERE WAS A DRASTIC REDUCTION IN SPEED EACH TIME THE FAILURE OCCURRED. THE VEHICLE WAS UNABLE TO BE DRIVEN DUE TO THE FAILURE. THE VEHICLE WAS TOWED TO THE DEALER AND THEY REPLACED AN INTERNAL PART WITHIN THE TURBO ENGINE ASSEMBLY. TWO WEEKS LATER, THE INDICATOR ILLUMINATED AGAIN AND THERE WAS A DRASTIC REDUCTION IN SPEED. THE VEHICLE WAS TOWED BACK TO THE DEALER FOR FURTHER INSPECTION. THE DEALER WAS UNABLE TO PROVIDE A SOLUTION. THE MANUFACTURER WAS TO ESCALATE THE CONCERN AND RESPOND BACK TO THE CONTACT TO DETERMINE A REPAIR REMEDY. THE APPROXIMATE FAILURE MILEAGE WAS 4,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10907988September 19, 2016
ELECTRICAL SYSTEM, UNKNOWN OR OTHER, EXTERIOR LIGHTING
I HAVE ISSUES WITH THE HEADLIGHTS. EVERY OTHER MONTH MY HEADLIGHT GOES OUT. WHEN I DROVE OFF THE LOT I HAD ONE HEADLIGHT. THIS HAS BEEN ONGOING FOR ALMOST 2 YEARS. WHEN I CHANGE IT THE OTHER SIDE GOES OUT. I KNOW THATS NOT NORMAL. AND THEN ONE DAY I HAD BEEN RUNNING ARRENDS AND MADE A STOP . I WAS WEARING FLIP FLOPS THAT DAY. WELL WHEN I WENT TO TURN AROUND IN MY SEAT TO GET WHAT WAS BEING HANDED TO ME FROM MY GIRLFRIEND I BURNED MY THREE LITTLE TOES ! !!! I IMMIEATELY WENT UNDER THE STEERING WHEEL <DASH> AND SEEN IT WAS A PIPE NOT COVERED.I HAVE HAD MANY CARS AND I HAVE NEVER FELT ANY THING SO HOT UNDER A DASH.I HAD THREE BLISTERS.EACH TOE HAD A TINY BLISTER.THATS WHEN I SEEN ALL THE RUST EVERYWHER OR ANYWHERE THERE IS METAL IS COVERED WITH RUST.THERE WAS A RECALL ON THE REAR END .I NOTICED AFTER I TOOK IT IN THAT THE TIRES DIIDNT LOOK EVEN IN THE BACK.DRIVER SIDE TIRE BOWS INWARD ON THE TOP SIDE AND THE OTHER SIDE DOESNT. THE AIR BAG LIGHT WELL THATS ALWAYS ON . .AND WHEN I CHECKED THE AIR FILTER IT SMELLED LIKE IT WAS IN AN ELECTRICAL FIRE .MY HORN SOUNDS DEFECTIVE.BARELY HEAR IT. AND THE WINDSHEILD WIPER HAS ALOUD NOISE WHEN OPERATING.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10907334September 17, 2016
ELECTRICAL SYSTEM
KEY GETS STUCK IN IGNITION WHEN TURNING OFF THE ENGINE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10906843September 15, 2016
STEERING
KEY GETS STUCK IN IGNITION WHEN TURNING OFF THE OFF THE ENGINE. (IT WAS STATIONARY I.E. IN PARK)
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10906423September 14, 2016
SERVICE BRAKES
TL* THE CONTACT OWNS A 2016 VOLKSWAGEN JETTA. WHEN THE BRAKE PEDAL WAS APPLIED, IT TRAVELED TO THE FLOORBOARD SEVERAL TIMES WITHOUT WARNING. IN ADDITION, THERE WAS A STRONG VIBRATION COMING FROM THE BRAKING SYSTEM WHEN THE BRAKE PEDAL WAS APPLIED. THE VEHICLE WAS TAKEN TO THE DEALER MORE THAN THREE TIMES TO INSPECT THE BRAKES, BUT WAS UNABLE TO REPLICATE AND DIAGNOSE THE FAILURE TO PROVIDE A SOLUTION. THE DEALER INDICATED THAT THE BRAKE MASTER CYLINDER FAILED. THE CONTACT WAS NOT AWARE OF NHTSA CAMPAIGN NUMBER: 15V705000 (ENGINE AND ENGINE COOLING, SERVICE BRAKES, HYDRAULIC). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND STATED THAT THEY WOULD RESPOND BACK TO THE CONTACT WITHIN A SPECIFIC TIME FRAME. THE CONTACT WAS WAITING ON A RESPONSE FROM THE MANUFACTURER, BUT WAS UNABLE TO DETERMINE WHEN THE VEHICLE WOULD BE DIAGNOSED AND REPAIRED. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 7.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10906447September 14, 2016
AIR BAGS
UPON STARTING THE CAR IT SUDDENLY BEGAN ILLUMINATED FIVE (5) WARNING LIGHTS WITHIN THE INSTRUMENT CLUSTER: TIRE PRESSURE MONITORING SYSTEM, ANTI-SLIP REGULATION, AUTOMATIC BRAKE SYSTEM MALFUNCTION, PROBLEM WITH STEERING, AND AIRBAG AND SAFETY BELT PRETENSIONER SYSTEM MALFUNCTION. THE CAR WAS IMMEDIATELY DRIVEN TO THE DEALER. FROM THESE WARNINGS, NAPLETON'S OF ORLANDO SURMISED THE PROBLEM TO BE A DEFECTIVE LEFT/REAR WHEEL SPEED SENSOR!? I DECLINED ANY WORK AND TOOK MY DOUBTS TO VOLKSWAGEN CUSTOMER CARE. AFTER CUSTOMER CARE INVOLVED DAVID MAUS VOLKSWAGEN OF ORLANDO (ANOTHER VW DEALER IN TOWN?) - THE FEEDBACK GIVEN WAS THAT YES, THE WHEEL SPEED SENSOR CAN GENERATE THESE 5-WARNINGS. UNBEKNOWNST TO ME I LEARNED THAT IF MY AIR BAG WARNING IS ILLUMINATED THAT THE AIR BAGS ARE DISABLED. I WAS NOT ADVISED OF THIS AT THE TIME I LEFT THE DEALER. NEVERTHELESS, I FEEL THAT THE WARNINGS & INDICATORS SYSTEMS NEEDS A WARNING INDICATOR FOR WHEEL SPEED SENSORS!? MOREOVER, THIS WARNING SYSTEM IS MISLEADING AND CREATES A POTENTIAL FOR DEATH OR INJURY TO THE UNSUSPECTING MOTORIST THAT IS LED TO BELIEVE THAT THE REAL PROBLEM HAS NOTHING TO DO WITH THE 5-IDIOT LIGHTS ILLUMINATED ON THE DASHBOARD! I FIND THE 5-LIGHT EVENT CORRELATION TO BE DECEPTIVE AND DEMANDING OF DOUBT. MY EXPECTATION IS FOR A RECALL AND VW TO FIX THE WARNING SYSTEM. A FIX TO A CRITICAL SENSOR LOCATED DOWN AT THE WHEEL LEVEL NEEDS IMPROVEMENT. INCIDENTALLY, ONLY AFTER MY CUSTOMER CARE EXCALLATION DID VOLKSWAGEN AGREE TO PAY 100% PARTS AND LABOR. APPARENTLY, AFTER THE REPLACEMENT OF THE LEFT/REAR WHEEL SPEED SENSOR, THE WARNING LIGHTS ARE OFF AND THE CAR APPEARS TO BE OPERATING NORMALLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10905971September 13, 2016
ELECTRICAL SYSTEM
WHILE THE VEHICLE WAS IN MOTION ON A HIGHWAY, THE TURN SIGNALS BEGAN TO ACT ERRATICALLY. INITIALLY ONLY THE LEFT TURN SIGNALING APPEARED TO BE AFFECTED, AND WOULD FAIL TO MAKE ANY INDICATION ON THE DASH OR ILLUMINATE THE LIGHTS. SHORTLY AFTER THIS, ATTEMPTING TO SIGNAL A RIGHT TURN WOULD ACTUALLY RESULT IN THE LEFT TURN INDICATOR LIGHTS ILLUMINATING (YES, THE OPPOSITE OF WHAT WAS INTENDED). AS I AM ONE OF THE INDIVIDUALS DEALING WITH THE DOOR CONTROL ISSUE, I AM UNABLE TO USE MY WINDOW. I COULD NOT USE ARM SIGNALLING TO MAKE MY INTENTIONS CLEAR TO OTHER DRIVERS. IT WAS VERY DIFFICULT TO CHANGE LANES ON THE HIGHWAY. I BELIEVE THAT THERE WAS A SIMILAR ISSUE, AND ASSOCIATED RECALL, WITH THE 2002 JETTA TURN SIGNAL INDICATOR/SWITCH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10905855September 12, 2016
UNKNOWN OR OTHER
MY KEY WILL NOT BE ALLOWED TO TURN THE CAR ON. IT WILL GO INTO THE IGNITION, BUT WILL NOT BE ALLOWED TO TURN AT ALL. THE CAR WAS PARKED IN A PARKING LOT. IT HAD BEEN DRIVEN 20 MINUTES EARLIER AND THROUGHOUT THE DAY WITHOUT A PROBLEM. A FEW WEEKS AGO WHILE PARKED ON A CITY STREET THE CAR WOULD NOT TURN OFF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10905727September 12, 2016
ENGINE, SERVICE BRAKES
TL* THE CONTACT OWNS A 2015 VOLKSWAGEN JETTA. WHILE AT A RED LIGHT, THE ENGINE SUDDENLY REVVED AND THE BRAKES FAILED TO STOP THE VEHICLE FROM MOVING, THE VEHICLE ACCELERATED AND CRASHED INTO THE PRECEDING VEHICLE, WHICH THEN CRASHED INTO A THIRD VEHICLE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE AIR BAGS DID NOT DEPLOY. THERE WERE NO INJURIES AND A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO A LOCAL DEALER. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 14,907. THE VIN WAS NOT PROVIDED.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10905782September 12, 2016
EXTERIOR LIGHTING
HEAD LIGHTS BULBS ARE PREMATURELY BURNING OUT.. TEE BULBS WERE REPLACED AT THE VOLKSWAGEN DEALERSHIP. ONE NIGHT WHILE I WAS DRIVING BOTH OF MY HEADLIGHTS WENT OUT AT EXACTLY THE SAME TIME AND SINCE THEN I HAVE HAD TO REPLACE MY BULBS TWICE AND MY DAYLIGHT RUNNING LIGHTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10905664September 11, 2016
ELECTRICAL SYSTEM
CAR WONT START AFTER YOU SHUT IT OFF. REPLACED THE BATTERY TWICE AND THE ALTERNATOR THREE TIMES IN THREE DAYS. NO CHARGE FROM THE ALTERNATOR TO THE BATTERY. HAD IT TESTED THE BATTERY IS GOOD BUT STILL SHOWING A BAD ALTERNATOR. REPLACED ALL THE FUSES AS WELL. DIAGNOSTIC IS TELLING US NOTHING EXCEPT THE ALTERNATOR ISN'T CHARGING THE BATTERY. CAR HAS BEEN SITTING FOR TWO WEEKS BECAUSE I'M TIRED OF PAYING PEOPLE TO LOOK AT THE CAR AND CANT FIGURE OUT WHATS WRONG WITH IT. I'M AFRAID TO LET MY DAUGHTER DRIVE IT BECAUSE SHE IS PREGNANT AND I DON'T WANT HER STRANDED ON THE ROAD OR THE CAR CUT OFF ON THE HIGHWAY AND SHE GET SERIOUSLY HURT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10904968September 9, 2016
UNKNOWN OR OTHER
MY KEY KEEPS GETTING STUCK IN THE IGNITION. IT WON'T TURN AT ALL. I HAD TO TAKE IT TO THE DEALERSHIP, AND EVEN THEY HAD TROUBLE TURNING IF OFF. THEN THEY COULDN'T TURN IT BACK ON. LUCKILY I HAD JUST GOTTEN HOME FROM WORK, SO I WASN'T STUCK ANYWHERE. APPARENTLY THIS IS NOT A NEW ISSUE, AND IT'S QUITE RIDICULOUS THAT I'M NOW GOING TO HAVE TO SPEND $500 TO REPLACE A PART THAT VW SHOULD BE RESPONSIBLE FOR. MY CAR IS ONLY 4 YEARS OLD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10905003September 9, 2016
STEERING, UNKNOWN OR OTHER
KEY STUCK IN IGNITION, CAR WON'T TURN OFF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Volkswagen Jetta