Volkswagen Jetta Complaints

10,351 consumer complaints on file.

#10955928February 21, 2017
POWER TRAIN
LETTER FROM CONGRESSMAN ZELDIN ON BEHALF OF CONSTITUENT RE VOLKSWAGEN JETTA TRANSMISSION RECALL. *LD DESPITE THE CONSUMER TAKING ADVANTAGE OF THE RECALL REPAIR, THE TRANSMISSION STILL FAILED. VOLKSWAGEN REFUSED TO OFFER ANY ASSISTANCE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10955619February 20, 2017
EXTERIOR LIGHTING
HEADLAMPS AND FOG LAMPS BURNING OUT. MAY BE BAD 173 OR 109 RELAY OR WIRE COMING FROM FUSE BOX, FUSE 16 IS TOO SMALL. MAY ALSO BE BAD SOFTWARE IN HEADLIGHT CONTROL MODULE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10955528February 19, 2017
EXTERIOR LIGHTING
IN THE PAST YEAR, THE HEADLIGHTS (NOT DAYTIME RUNNING LIGHTS) HAVE GONE OUT INTERMITTENTLY ON TWO OR THREE OCCASIONS, ONE WHILE DRIVING AND THE OTHERS WHILE STARTING THE VEHICLE. SO FAR IT'S JUST BEEN ONE AT A TIME, BUT IT MADE IT REASONABLY HARDER TO SEE WHILE DRIVING. IF BOTH GO OUT TOGETHER, THIS COULD BE BAD! THE VW DEALER FOUND A BURNT OUT BULB BUT CANNOT DETERMINE ANY OTHER REASON AFTER TROUBLESHOOTING. THEY SAID THE BULB FILAMENTS ARE VERY CLOSE AND GOING OVER A BUMP COULD SHORT IT. THAT'S BAD DESIGN WITH SAFETY RISK INVOLVED. ALSO, MANY OTHER JETTA OWNERS COMPLAIN ONLINE ABOUT THE SAME PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10955330February 17, 2017
UNKNOWN OR OTHER, ENGINE AND ENGINE COOLING:EXHAUST SYSTEM, FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2002 VOLKSWAGEN JETTA. THE CONTACT WAS GETTING AN ALLERGIC REACTION FROM THE INTERIOR OF THE VEHICLE. THE CONTACT STATED THERE WAS AN ODOR EMITTING FROM THE VEHICLE, WHICH CAUSED THE REACTION. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE FAILURE COULD NOT BE DIAGNOSED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 140,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10955010February 16, 2017
SERVICE BRAKES
TL* THE CONTACT OWNS A 2009 VOLKSWAGEN JETTA. THE CONTACT STATED THAT THE ANTI LOCK BRAKING SYSTEM FAILED. THE CONTACT BECAME AWARE OF THE FAILURE WHILE DRIVING LOW SPEEDS IN LOCAL TRAFFIC. THE CONTACT PERFORMED A DIAGNOSTIC HIMSELF, WHICH LOCATED A FAILURE CODE AT THE ANTI LOCK BRAKE PUMP. THE MANUFACTURER WAS NOT NOTIFIED. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 88,000. UPDATED 05/10/17*LJ
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10954944February 15, 2017
ENGINE, FUEL/PROPULSION SYSTEM
DIESEL FUEL FILTER IS CLOGGING UP AND WAS TOLD THAT IT REQUIRED REPLACEMENT AT A COST OF $7,000.00.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10954567February 14, 2017
EXTERIOR LIGHTING
THERE IS EXCESSIVE CONDENSATION IN MY PASSENGER SIDE HEADLIGHT. THIS ISSUE LOWERS THE HEADLIGHT VISIBILITY THE DEALER SAID THIS IS NORMAL AND SHOULD BE CORRECTED AFTER 30 MINUTES OF THE LIGHTS BEING ON. THE ISSUE STILL OCCURS AND IS CONSISTENT. THE ISSUE OCCURS WHILE THE VEHICLE IS STATIONARY AND IN MOTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10954147February 13, 2017
UNKNOWN OR OTHER
UPON STARTING THE CAR ON FEB 8, 2017, THE RADIO/NAV SYSTEM/BLUETOOTH SYSTEM DID NOT WORK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10954022February 11, 2017
AIR BAGS, ENGINE
"TAKATA RECALL" "WATER PUMP" I GOT MANY RECALLS ON MY JETTA GLI 2012 . THE LAST RECALL I GOT ON THE MAIL WAS ON NOVEMBER ,2016 FOR THE AIRBAG CONTROL . AFTER I DROPPED MY CAR FOR THE RECALL I PICKED IT UP SAME DAY . I NOTICED THAT THE AIRBAG LIGHT IS ON FOR THE FIRST TIME I HAVEN'T HAD ANY ISSUES LIKE THIS BEFORE . I RETURNED BACK TO THE DEALER AND INFORMED THEM , THEY SAID YOU HAVE TO LEAVE IT AND WE'RE SORRY WE DIDN'T TAKE CARE OF THAT . I DIDN'T HAVE TIME TO LEAVE IT THERE FOR ONE MORE DAY . NOW THEY'RE ASKING ME TO PAY FOR IT AROUND $992 ! I GOT ALL OF THE VOICEMAIL FROM THE DEALER THEY CALLED ME TO APOLOGIZE FOR THE AIRBAG LIGHT AND ASKED ME TO COME BACK TO FIX SINCE IT CAME UP AFTER I DROPPED IT FOR THE RECALL . ALSO , I HAVE SHOWED THE QUOTE FOR THE WATER LEAKING TO MANY AUTO CARE CENTERS IN HOUSTON . THEY TOLD ME THAT THIS KIND OF CAR WITH 2.0 ENGINE HAS A PROBLEM WITH THE WATER PUMP AND THEY WILL NEVER GET INVOLVED WHIT THIS CAR BECAUSE TO MANY PEOPLE WITH THE SAME ENGINE AND CAR MODEL HAD THE SAME PROBLEM SEVERAL TIMES . MY CAR ONLY GOT 60K MILE ON IT AND NEVER BEEN INTO AND ACCIDENT IT'S BEEN LESS THAN 5 YEARS NOW SINCE I PURCHASED THE CAR . I PAID 28K DOLLARS CASH FROM THE FIRST DAY JUST BECAUSE I TRUSTED IN VW. I HAVE CONTACTED VW OF AMERICA , BUT THEY DIDN'T HELP ME WITH MY CASE AND ASKED ME TO PAY FOR IT .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10953946February 10, 2017
STEERING
POWER STEERING FLUID LEAKING SO BADLY THAT FLUID MUST BE ADDED BEFORE DRIVING CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10950438February 9, 2017
STEERING
WHEN I INSERT MY KEY IT WILL NOT TURN. SOMETIMES IT WILL BUT IT IS REALLY STIFF AND SOMETIMES IT WILL ONLY LET ME TURN IT TO ACCESSORY. I AM WORRIED THAT WHEN I HAVE IT STARTED IT WILL NOT LET ME TURN IT OFF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10950034February 7, 2017
FUEL/PROPULSION SYSTEM
THE CAR BROKE DOWN JUST AFTER A DASH LIGHT CAME ON; LITERALLY JUST STOPPED RUNNING. THE CAR WOULD CRANK BUT WOULD NOT TURNOVER. THANK GOODNESS I WAS ABLE TO GET OFF THE ROAD AND OUT OF HARMS WAY. THE VEHICLE WAS TOWED TO THE LOCAL VW DEALERSHIP AND THEY DIAGNOSED. THE GENTLEMAN I SPOKE WITH STATED THEY DID NOT EVEN RUN THE DIAGNOSTIC BECAUSE THEY CHECK THE HIGH PRESSURE FUEL PUMP FIRST. WHEN THEY CHECKED IT, THEY FOUND "METAL SHAVINGS" AND QUOTED A COMPLETE REBUILD OF THE SYSTEM BECAUSE "THEY DO NOT KNOW HOW FAR THE METAL SHAVINGS" TRAVELED. THE CAR IS OUT OF THE MANUFACTURE WARRANTY BUT THE MECHANIC STATED HE USUALLY SEES EXTENDED WARRANTIES ON THIS TYPE OF ISSUE. NOT ONLY DOES THIS CAR FALL UNDER THE EMISSIONS LAWSUIT, NOW THIS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10949744February 6, 2017
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
2014 JETTA TSI: OPENING & CLOSING DOORS, GLOVE BOX, AND TRUNK CAUSES THE FUEL PUMP TO ENGAGE, YOU CAN EVEN HEAR IT. THIS CAUSES FUMES TO ACCUMULATE IN MY GARAGE TO A HIGH LEVEL. THE FUEL PUMP RECALL HAS BEEN DONE PER DEALERSHIP. IMO THE FUEL PUMP SHOULDN'T ENGAGE UNTIL THE KEY IS TURNED IN THE IGNITION. IT IS NOT A FUEL LEAK, IN THE PRESENCE OF AN IGNITION SOURCE. IT IS A FUEL LEAK, IN THE PRESENCE OF OPENING & CLOSING DOORS, GLOVE BOX, AND TRUNK. I HAVE DISCUSSED WITH VW AND THEIR OPINION IS THAT "THAT IS THE WAY IT WORKS". THE VEHICLE WAS PARKED IN MY SINGLE CAR GARAGE AND NOT RUNNING. THIS CONTINUES TO HAPPEN ON A REGULAR BASES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10949945February 6, 2017
ELECTRONIC STABILITY CONTROL (ESC)
VOLKSWAGEN ABS STABILITY ISSUES... THIS ISSUES STARTED IN THE END OF DECEMBER 2016 WHEN I STARTED TO DRIVE IT TO TAKE MY SON TO WORK ALL OF A SUDDEN EVERY LIGHT ON THE DASHBOARD WHEN I STARTED IT MY CAR CAME ON AND DID NOT GO OFF I SET FOR A WHILE I REVERSED AND THE CAR STEERING WHEEL WAS HARD TO TURN. AFTER I TRIED TO REVERSE THE LIGHTS ON THE DASHBOARD WHEN OFF I STARTED TO DRIVE HALFWAY TO MY DESTINATION ALL OF THE LIGHTS CAME BACK ON AND THEN THE CAR STARTED TO BECOME VERY FLIMSY. I PULLED OVER TURN THE CAR OFF I TURN THE CAR BACK ON ALL THE LIGHTS CAME BACK ON AND THEN THEY WENT OFF AGAIN BY THE TIME I GOT TO MY DESTINATION I TURN THE CAR OFF AND SAT AND CALLED THE VOLKSWAGEN DEALERSHIP THEY INSTRUCTED ME TO GO BACK TO WHERE I JUST GOT MY TIRES DONE BECAUSE MAYBE IT WAS JUST A SENSOR. AT THIS TIME I COULD NOT FIND A TOWING COMPANY I STARTED THE CAR BACK THE LIGHTS WENT AWAY I TRIED TO DRIVE TOWARDS THE MECHANIC I PREVIOUSLY USED THE LIGHTS CAME BACK ON I DROVE SLOW WITH MY HAZARD LIGHTS ON PULLED OVER TO THE SIDE CALL THE MECHANIC THEY TOLD ME TO TRY TO MAKE IT DOWN TO THEIR SHOP. AT THE RYMAN TO THE SHOP THEY CHECKED OVER THE CAR AND SAID IT WAS AN ELECTRICAL ISSUE AND THE DASHBOARD MODULE. I CALLED THE MECHANIC AT THE VOLKSWAGEN DEALERSHIP IN UNION CITY GEORGIA THEY INSTRUCTED ME TO TRY TO BRING IT UP TO THEM AFTER BRINGING IT TO THEM THEY SAID SAD THAT I NEEDED TO GET A ELECTRICAL MODULE REPAIRED AND SOMETHING ELSE AND MY TOTAL WAS GOING TO BE $3,200. I WAS NOT ABLE TO GET IT DONE ON THAT DAY THEY ASKED ME WHETHER I COULD PURCHASE ANOTHER VEHICLE EXCHANGE THAT ONE OR TRY TO FIND A LOWER PRICE AND THEY WILL MATCH IT. I HAVE NOT BEEN ABLE TO DO NEITHER. I NOW FIND OUT THAT THIS PROBLEM WAS A RECALL NO ONE IS CONTACT ME I ACCIDENTALLY FOUND OUT ON MY TELEPHONE WATCHING THE NEWS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10949490February 3, 2017
VISIBILITY/WIPER
WHEN PARKED OVERNIGHT WITH TEMPERATURES IN THE LOWER TEENS, THE WINDSHIELD WIPERS DO NOT WORK THE NEXT MORNING. IF I WARM THE CAR UP FOR 20 MINUTES OR SO AND THEN LET IT SIT FOR ANOTHER HALF HOUR THEN THEY WILL USUALLY WORK. THIS HAS HAPPENED FOUR OR FIVE TIMES FROM 12/2016 - 2/2017. SEEMS WORSE IF IT HAS BEEN SNOWING OR ICING OVERNIGHT. WHEN THEY ARE WORKING THERE ARE NO SIGNS OF HESITATION OR SLOW MOVEMENT. THE FACT THAT IT IS RANDOM SEEMS UNUSUALLY DANGEROUS. SITTING IN THE DRIVEWAY OR MOVING DOES NOT MAKE ANY DIFFERENCE. CAR HAS 52000 MILES. THERE HAVE BEEN SEVERAL REPORTS FROM OTHER PEOPLE WITH THIS ISSUE. SHOULD WARRANT AN INVESTIGATION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10948824February 1, 2017
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2009 VOLKSWAGEN JETTA. THE CONTACT STATED THAT WHILE DRIVING AT ANY SPEED AND DEPRESSING THE ACCELERATOR PEDAL, THE SPEED REDUCED AND THE VEHICLE FAILED TO ACCELERATE WITHOUT WARNING. THE VEHICLE WAS RESTARTED BUT THE FAILURE REOCCURRED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE VALVE BODY HAD FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 67,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10948855February 1, 2017
AIR BAGS
"TAKADA RECALL" MY CAR ONLY HAS 34000 MILES ON IT AND IS ONLY DRIVEN BY MY WIFE. THE AIRBAG WARNING LIGHT IS ON AND IT WAS TAKEN TO THE DEALER WHO TOLD US IT WOULD COST $695.00. ACCORDING TO YOUR WEBSITE AND TAKADA HAS A PROBLEM WITH THE IGNITOR FOR SOMETHING FOR THE BAGS THE CAR WAS PARKED IN DRIVEWAY AND WHEN WE STARTED TO BACK-OUT WE SAW THE INDICATOR ON..
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10948926February 1, 2017
ELECTRICAL SYSTEM, SEATS
SEAT WARMER BURNED A HOLE THROUGH THE SEAT AND BURNED THROUGH MY CLOTHING TO MY SKIN. I REACHED BACK TO SEE WHAT WAS WRONG AND BURNED MY HAND. I HAD SMELLED SMOKE BUT IT WAS TOO LATE BY THE TIME I FIGURED OUT WHAT HAD HAPPENED. IT COULD HAVE BEEN EXTREMELY DANGEROUS IF I HAD BEEN ON A BUSY ROAD WITH MY SON AND IT STARTED A FIRE. I WAS LUCKY I WAS IN OUR SMALL TOWN AND WAS ABLE TO GET PULLED OVER QUICKLY. WHILE THERE SO NO SERIOUS INJURY, THIS COULD HAVE ENDED MUCH WORSE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10948602January 31, 2017
SERVICE BRAKES, AIR:ANTILOCK:CONTROL UNIT/MODULE, SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC), STEERING
UNSATISFACTORY RESOLUTION TO NHTSA RECALL NO.: 16V-913 HTTPS://STATIC.NHTSA.GOV/ODI/RCL/2016/RCLRPT-16V913-3524.PDF THE PROPOSED RESOLUTION TO THIS RECALL IS UNSATISFACTORY. HOW CAN IS IT ASSURED THAT IF A MODULE PASSES THE LOAD TEST THE PCU GROUND CONNECTION WILL NOT FAIL AT A FUTURE TIME? THE FAILURE REPORTEDLY OCCURS JUST WHEN THE ABS/ESP/STEERING SYSTEM IS NEEDED MOST TO MAINTAIN VEHICLE CONTROL. IF THIS WAS A KNOWN MANUFACTURING DEFECT AND THE ABS CONTROL MODULE WAS REPLACED BY AN UPDATED MODULE WITH PROPER SOLDERING THEN ALL VEHICLES PRODUCED WITH THIS MANUFACTURING DEFECT SHOULD RECEIVE AN UPDATED MODULE.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10948175January 29, 2017
ELECTRICAL SYSTEM
WHEN I TRY TO TURN OFF MY CAR THE KEY GETS STUCK IN THE IGNITION SWITCH. THIS HAS BEEN HAPPENING FOR MONTHS. AS MANY PEOPLE THAT ICE SEEN WITH THIS ISSUE THIS NEEDS TO BE A RECALL OR BUY BAKING THE VEHICLES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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