Volkswagen Jetta Complaints

10,351 consumer complaints on file.

#10969286March 29, 2017
AIR BAGS
THE AIRBAG LIGHT WENT ON WITH THE CAR BEING IN ANY TYPE OF ACCIDENT. THERE WAS RECALL FOR THIS MAKE AND MODEL AND YEAR FOR MY CAR. HOWEVER, THE MANUFACTURER DECIDED THAT MY PARTICULAR CAR WAS NOT TO BE INCLUDED FOR THE RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10969314March 29, 2017
SERVICE BRAKES, ELECTRICAL SYSTEM, ENGINE
TL* THE CONTACT OWNS A 2014 VOLKSWAGEN JETTA. WHILE THE CONTACT'S DAUGHTER WAS DRIVING AT UNKNOWN SPEEDS, THE VEHICLE SHOOK AND THE INSTRUMENT PANEL LIGHTING FLASHED. THE DRIVER DEPRESSED THE BRAKE PEDAL, BUT THE VEHICLE FAILED TO SLOW DOWN OR STOP. AS A RESULT, THE DRIVER CRASHED INTO THE REAR OF ANOTHER VEHICLE. THE DRIVER SUSTAINED INJURIES TO THE LEFT SHOULDER AND BACK, WHICH REQUIRED MEDICAL ATTENTION. THE INJURIES TO THE OTHER VEHICLE OCCUPANTS WERE UNKNOWN. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TOWED TO A DEALER WHERE IT WAS AWAITING DIAGNOSIS. SEVERAL WEEKS PRIOR TO THE COLLISION, THE VEHICLE WAS TAKEN TO THE DEALER FOR THE FLASHING INSTRUMENTAL PANEL LIGHTING AND INTERMITTENT STARTING ISSUE. AT THAT TIME, THE VEHICLE WAS DIAGNOSED AS NEEDING A NEW BATTERY. THE BATTERY WAS REPLACED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10969339March 29, 2017
SERVICE BRAKES
TL* THE CONTACT OWNS A 2009 VOLKSWAGEN JETTA. THE CONTACT STATED THAT THE BRAKE WARNING INDICATOR ILLUMINATED. THE DEALER DIAGNOSED THAT THE ABS MODULE WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V913000 (SERVICE BRAKES, HYDRAULIC, ELECTRONIC STABILITY CONTROL). THE TECHNICIAN REFUSED TO REPAIR THE VEHICLE AND STATED THAT THE MODULE WOULD NEED TO BE REPLACED BEFORE THE REMEDY COULD BE PERFORMED. THE CONTACT STATED THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE FAILURE MILEAGE WAS APPROXIMATELY 60,000. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10969125March 28, 2017
AIR BAGS, POWER TRAIN
IN 12/2014 I STARTED REALIZING ISSUES WITH AUTO-TRANSMISSION IN THE MORNING WHEN I START THE CAR. THE ISSUE CONTINUED TO HAPPEN EVERY SINGLE DAY. DEALER WAS NOT ABLE TO DIAGNOSE THE PROBLEM BECAUSE IT ONLY HAPPEN FIRST THING IN THE MORNING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10968423March 24, 2017
AIR BAGS
TL* THE CONTACT OWNS A 2011 VOLKSWAGEN JETTA. WHILE DRIVING APPROXIMATELY 30 MPH, ANOTHER VEHICLE CRASHED INTO THE CONTACT'S VEHICLE. THE AIR BAGS FAILED TO DEPLOY. THE CONTACT SUSTAINED WHIPLASH, SHOULDER, BACK, AND LEFT KNEE INJURIES THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO A TOWING LOT. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 79,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10968431March 24, 2017
POWER TRAIN
MY VEHICLE WAS PARKED AND RUNNING. I TRIED TO REVERSE AND THE TRANSMISSION DID NOT ENGAGE. MY CAR MADE HORRIBLE GRINDING NOISES AND WOULD NOT MOVE IN ANY GEAR. THE CHECK ENGINE LIGHT IMMEDIATELY CAME ON. THE CAR ONLY HAS 68,000 MILES AND THE DEALERSHIP INFORMED ME TODAY THAT IT WOULD COST $9,000 TO REPAIR IT. I'D GONE TO THE DEALERSHIP FOR ALL ROUTINE MAINTENANCE UP TO THAT POINT. THE CAR HAD A RECALL ON THE GEARBOX FLUID, AND I BELIEVE THE TRANSMISSION FAILURE IS A RESULT OF THAT INITIAL MISTAKE FROM VW. I'VE READ FORUMS AND BLOGS FROM MANY OTHER PEOPLE WITH THE SAME TRANSMISSION FAILURE EARLY ON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10968189March 23, 2017
ENGINE
FIRST MY CAR HAD TROUBLE TURNING OVER AFTER A MISFIRE. THEN WHILE DRIVING THE CAR (IN MOTION) AS I WAS COMING TO A STOP THE ENGINE BEGAN TO SPUTTER AND FEEL AS IF IT WAS LUNGING FORWARD. I DROVE IT STRAIGHT TO THE VW SERVICE CENTER WHICH WAS NEARBY. NOW THEY ARE TELLING ME IT IS A TIMING ISSUE WHICH I SUSPECT TO BE THE TIMING CHAIN TENSIONER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10968194March 23, 2017
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC)
TL* THE CONTACT OWNS A 2009 VOLKSWAGEN JETTA. WHILE DRIVING APPROXIMATELY 35 MPH, THE ABS, ESC, BRAKE, TRACTION, AND STEERING WHEEL WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE ABS FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V913000 (SERVICE BRAKES, HYDRAULIC, ELECTRONIC STABILITY CONTROL). THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 108,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10967718March 22, 2017
SERVICE BRAKES, EXTERIOR LIGHTING
MY HEADLIGHTS GOING OF YESTERDAY WHEN I TURN ON I HAVE TO DRIVE BACK HOME ON DARK ROAD! THIS WAS VERY DISSAPOINTED SITUATION SINCE THE DEALER SELL THIS CAR TO ME AS A CERTIFIED VEHICLE, ALSO MY CAR VIBRATES EVERYTIME THAT I BREAKING ON THE ROAD THAT STAR HAPPENING RIGHT AFTER I TAKE THE CAR OOUT OF THE DEALER!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10966581March 17, 2017
SUSPENSION
JANUARY 10,2017 HAD CAR TOWED TO DEALERSHIP. RIGHT REAR COIL SPRING BROKEN INTO 3 PIECES. LEFT REAR CRACKED. BOTH REPLACE UNDER EXTENDED WARRANTY W/$100.00 DEDUCT. CAR HAD 77,695 MILES. MARCH 13, 2017 CAR TOWED DUE TO LEFT FRONT COIL SPRING BROKEN COVERED UNDER EXTENDED WARRANTY W/$100. DEDUCT. I HAD THEM REPLACE THE RIGHT COIL SPRING AND THEY FOUND MOUNTING BRACKET BROKEN ALONG WITH BEARING. THIS WAS NOT COVERED UNDER EXTENDED WARRANTY, COSTING ME $532.01. MY COMPLAINT IS WHY WOULD THE SPRINGS BREAK LIKE THAT? I HAVE OWNED MANY CARS OVER THE YEARS AND I AM NOT ROUGH ON THEM. I AVOID POT HOLES AND MAN HOLE COVERS AS MUCH AS POSSIBLE, SO WHY HAVE 3 OUT OF 4 BROKEN AND THE BEARINGS AND MOUNT BREAK ON THE OTHER, ALL WITHIN 9 WEEKS OF EACH OTHER? THIS IS VERY COSTLY NOW AND I AM AN OLDER WOMAN AND I CAN'T AFFORD THESE REPAIRS. I AM NOT HAPPY WITH VW CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10966248March 16, 2017
ELECTRICAL SYSTEM
THE KEY FOR MY JETTA WILL NOT COME OUT OF THE IGNITION. THIS IS A RECURRING PROBLEM IN MANY VOLKSWAGENS AND PRESENTS A SAFETY RISK IF I AM NOT ABLE TO TURN OFF MY CAR. THIS HAPPENS EVERY SINGLE TIME I TRY TO TURN OFF MY CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10966326March 16, 2017
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC), ENGINE
MY 2009 JETTA HAS BEEN EXPERIENCING ISSUES. THE ABS LIGHT, STABILITY CONTROL LIGHT, BRAKE LIGHT, AND CHECK ENGINE LIGHT STAY ON. THE CAR SPUTTERS FROM TIME TO TIME. I TOOK IT TO THE DEALER IN MY TOWN FOR THE VOLKSWAGEN RECALL ON THE ABS SYSTEM. THEY SUPPOSEDLY FIXED THE ABS SOFTWARE AND MODULE. THEN THEY TELL ME THE ABS PUMP IS BAD BUT NOT COVERED UNDER WARRANTY. IT WILL BE $3000 TO REPLACE! THEY REPLACED THE MASS AIR INTAKE, A $442.00 REPAIR AND THE CAR IS STILL MISSING. CHECK ENGINE LIGHTS STILL ON. NOW EPC LIGHT IS ON. ALSO, ALL OF MY ABS LIGHTS, CHECK ENGINE, STABILITY CONTROL, AND BRAKE LIGHTS ARE STILL ON. HOW DO I KNOW THE DEALER ACTUALLY DID THE ABS REPAIR? ALSO, WHY IS THE ABS PUMP NOT PART OF THE RECALL? IT'S DIFFICULT TO BELIEVE THAT THE SOFTWARE CAUSED THE ABS MODULE TO FAIL, BUT HAD NOTHING TO DO WITH THE PUMP. THIS CAR SEEMS TO BE A LEMON. ARE THERE ANY PLANS TO ADDRESS THE ABS PUMP ISSUE?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10966327March 16, 2017
ELECTRICAL SYSTEM, VISIBILITY/WIPER
THE WIPER MOTOR AND THE FLUID WASHER PUMP ARE ILL ENGINEERED AND HAVE A TENDENCY TO BURN OUT VERY QUICKLY. BOTH THE WIPER MOTOR AND FLUID WASHER PUMP ON MY JETTA HAVE TO BE REPLACED AT A COST OF APPROXIMATELY $1,000. THIS IS NOT ACCEPTABLE IN A CAR THAT IS LESS THAN 4 YEARS OLD, AND UNDER 58,000 MILES. EITHER THE DESIGN OF THE SYSTEMS IS POOR, OR VW IS USING INFERIOR PARTS THAT QUICKLY ARE OBSOLETE. IT IS NOT SAFE TO HAVE CARS THAT WIPER MOTORS BURN OUT THAT QUICKLY (AND WITHOUT NOTICE) AND IT IS ALSO NOT SAFE TO HAVE FLUID PUMPS THAT WEAR OUT THAT QUICKLY. IT AFFECTS VISIBILITY AND DRIVING SAFETY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10966393March 16, 2017
UNKNOWN OR OTHER
MY VEHICLE IS EXPERIENCING THE EXACT SAME SYMPTOMS AS THE VW JETTA TSB # 8715-18. 2015 YEAR MILES APPROX 53K. I AM A SUBSEQUENT OWNER. ORIGINAL OWNER WAS A RENTAL CAR COMPANY HENCE THE HIGHER MILEAGE. VW REFUSES TO STAND BEHIND THE FACT THAT A AC CONDENSER VALVE SHOULD NOT BE STICKING AT THIS POINT AND WITH SHOWING THE EXACT SAME SYMPTOMS AS A TSB ON THE GOLF I WANT THIS REVIEWED DEEPER BY NHTSA. 1300 AX REPAIR SHOULD NOT BE HAPPENING TO A VEHICLE THAT'S ONLY 2 TO 3 YEARS FROM DFU.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10960318March 13, 2017
SERVICE BRAKES
MY 2009 VW JETTA HAD A RECALL RECENTLY. I WAS DRIVING THE CAR AND IT FAILED TO BRAKE ON LINEBAUGH AVE IN TAMPA, FL. WHEN RESEARCHING I CAME ACROSS THE RECALL. I THEN TOOK THE CAR TO VW OF NEW PORT RICHEY LOCATED 4727 US-19, NEW PORT RICHEY, FL. MY CAR WAS AT THIS DEALERSHIP FOR 10DAYS, THE RECALL SUGGESTED AN UPDATE FOR THE ABS CONTROL MODULE AND IF THE UPDATE DID NOT FIX THE ISSUE A REPLACEMENT WOULD BE NEEDED AND COMPLETED AT NO CHARGE. VOLKSWAGEN OF AMERICA WAS CONTACTED AND WE WERE TOLD THAT THE REPLACEMENT WOULD BE UNDER WARRANTY AND IT WOULD BE REPAIRED AFTER WAITING AND PLAYING PHONE TAG WITH VW OF AMERICA AND THE DEALER WE WERE TOLD BY VW OF AMERICA THAT THE ABS CONTROL MODULE WOULD NOT BE REPLACED BY THEM. WE ARE LEFT WITH A CAR UNREPAIRED BY A RECALL THAT IS ON THE CAR. WE WERE INSULTED AND OFFERED A $100 GIFT CARD IN WHICH WAS NEVER RECEIVED. WE HAVE SMALL CHILDREN IN THIS VEHICLE THAT HAS A RECALL. ALL WE ASKED WAS FOR THE ABS CONTROL MODULE BE REPLACED AT NO CHARGE AS WE WERE TOLD. WE OWN 2 VOLKSWAGENS AND WERE THINKING OF A 3RD BUT WITH THIS CUSTOMER SERVICE I AM NOT SURE IF I CAN PURCHASE ANOTHER VW.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10960431March 13, 2017
EXTERIOR LIGHTING
LOW BEAM HEADLIGHT BULBS FAIL FREQUENTLY. I PURCHASED THE CAR APPROX. 1 YEAR AGO AND HAVE HAD TO REPLACE EACH LOWBEAM BULB TWICE ALREADY. THEY HAVE FAILED ONE AT A TIME, SO I HAVE NOT LOST BOTH WHILE DRIVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10960088March 11, 2017
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC)
THE ABS MODULE ON MY 2009 VW JETTA. AFTER TAKING IT TO THE VW DEALER IN ONTARIO CALIFORNIA ON 12-27-2016, SERVICE ADVISER ROBERT TOBAR INFORMED ME THAT THE ABS MODULE FAILED AND TOLD ME THAT IT NEEDED TO BE REPLACED. I WAS QUOTED $2640.39. I ASKED HIM IF THERE WAS A RECALL FOR THIS PART AND HE SAID NO. SINCE SO MANY PEOPLE HAD THE SAME PROBLEM, I FIGURED IT HAD TO BE A FAULTY PART AND DECIDED TO WAIT FOR THE ANNOUNCEMENT OF A RECALL. IN MARCH 2017, I FOUND OUT THAT APPROXIMATELY 136K VEHICLES WERE RECALLED FOR THE ABS MODULE. MANUFACTURER RECALL NUMBER 45F2/NHTSA RECALL NUMBER 16V913 AFTER SEARCHING MY VIN NUMBER, I FOUND OUT THAT MY CAR IS ELIGIBLE FOR THE RECALL. I TOOK MY CAR TO THE DEALER 3/10/17 9:30AM. THE SERVICE ADVISER IS PHILIP GIBSON. I CALLED PHILIP AT 4:46PM AND HE INFORMED ME THAT THE REPLACEMENT ABS PART WAS PUT ON ORDER AND THAT IT WOULD TAKE APPROXIMATELY 5 DAYS TO FIX. AT 523PM, PHILIP CALLED ME AND SAID THAT BECAUSE MY ABS MODULE ALREADY FAULTED DUE TO THE RECALL, THAT I WASN'T ELIGIBLE FOR THE RECALL AND THAT I WOULD HAVE TO PAY FOR THE FIX TO BE ELIGIBLE FOR THE RECALLED. I TOLD HIM THAT THIS DID NOT MAKE SENSE AND HE AGREED AND TOLD ME TO CALL CUSTOMER CARE AT 9093765411. UNFORTUNATELY, CUSTOMER CARE WAS ALREADY CLOSED. PLEASE HELP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10959855March 9, 2017
SUSPENSION
TL* THE CONTACT OWNS A 2013 VOLKSWAGEN JETTA. WHILE DRIVING APPROXIMATELY 45 MPH, THE CONTACT MADE A RIGHT TURN AND HEARD A SNAP SOUND. THE CONTACT CONTINUED DRIVING AND HEARD A RATTLING NOISE EMERGING FROM THE FRONT DRIVER SIDE OF THE VEHICLE. THE VEHICLE WAS DRIVEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE FRONT DRIVER SIDE COIL SPRING FAILED AND STATED THAT THE VEHICLE SHOULD NOT BE DRIVEN BECAUSE IT COULD CAUSE MORE DAMAGE. THE CONTACT ALSO STATED THAT A THUMPING NOISE STARTED APPROXIMATELY A YEAR AND HALF AGO. THE DEALER COULD NOT DUPLICATE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 62,300.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10959505March 8, 2017
ENGINE
THE CAR IS A 2013 VW JETTA HYBRID WITH 64,189 MILES ON IT , BUT ONLY 4 YEARS OLD. THE CAR STARTED TO HAVE A PROBLEM WITH ITS OWN CHARGING SYSTEM WHILE STOPPED DURING DRIVING THE VEHICLE. IT WOULD NOT IDLE PROPERLY. I TOOK IT IN TO TOMS RIVER VW AND THEY TOLD ME IT WAS A TRANSMISSION PROBLEM, WHICH WOULD COST $ 9,000 TO REPLACE. THEY SAID THEY WOULD TRY TO GET ME "FINANCIAL ASSISTANCE" FROM VOLKSWAGEN OF AMERICA. I WAS LEFT IN THE DARK FOR FOUR DAYS TILL I ECIEVED A PHONE CALL FROM ONE, ASHLEY, (NO LAST NAME GIVEN) AND SHE SAID VW WAS OFFERING 75% OF COST. I TOLD HER THIS WAS UNACCEPTABLE AND ASKED TO SPEAK TO SOMEONE ELSE. SHE KEPT REFUSING, THOUGH SHE DID SAY SHE WAS "SORRY THIS WAS HAPPENING". I WANT VW TO REPLACE THIS PART. I SHOULD NOT HAVE TO PAY ANYTHING. THIS CAR WAS NEVER WORKED ON OR TAKEN ANYWHERE BUT TO A VOLKSWAGEN DEALERSHIP. VW DOES ADMIT THAT THERE IS A MECHANICAL DEFECT IN THESE TRANSMISSIONS, IN THE HYBRIDS. MY DAUGHTER AND SON IN LAW WHO PURCHASED THE CAR AND MYSELF HAVE SEEN ONLINE THAT THESE CARS WERE RECALLED. THE EXACT DATE, I FIRST NOTICED THIS I DO NOT REMEMBER, BECAUSE I ACTUALLY THOUGHT THAT MAYBE IT WAS JUST BAD FUEL. I FILLED IT TWO TIMES WITH PREMIUM GASOLINE TO SEE IF THAT WAS IT. THEN I CALLED MY VOLKSWAGEN DEALER. ONE TIME IT ACYUALLY SHUT OFF ON ME AT A LIGHT , AS WELL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10959630March 8, 2017
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC)
ABS MODULE FAILED AFTER 31K MILES. HORN ALSO FAILED. THIS WAS DIAGNOSED BY MY MECHANIC. TOLD ME ABOUT THE RECALL ON 2009 AND 2010 JETTA'S FOR ABS MODULE. LIGHTS FOR ABS, ELECTRONIC STABILITY CONTROL, AIR BAG AND TIRE PRESSURE ARE ALL ILLUMINATED. CAR HAS 31K MILES. THERE IS A RECALL ON THE ABS MODULE ON 2009 AND 2010 JETTA'S THIS CAR WAS PURCHASED IN 2010.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Volkswagen Jetta