Volkswagen Jetta Complaints

10,351 consumer complaints on file.

#11014626August 11, 2017
AIR BAGS
ON 08/08/17 WHEN I TURNED THE CAR ON, THE DRIVER'S SIDE AIRBAG INDICATOR LIGHT CAME ON AND STAYED ON. I BROUGHT THE CAR TO LANGAN VW OF VERNON, CT (167 HARTFORD TURNPIKE, VERNON, CT 06066) ON 08/10/17. AN ANALYSIS WAS DONE AND I WAS TOLD THAT THE AIRBAG WAS BROKEN AND THAT THE AIRBAG NEEDED TO BE REPLACED. I WAS QUOTED A PRICE OF OVER $1,200 FOR PARTS AND LABOR. I WAS TOLD THIS WAS VERY UNUSUAL. I CHECKED THE RECALL LIST, BUT MY MAKE/MODEL/YEAR IS NOT ON THE LIST. I THOUGHT YOU SHOULD KNOW THAT THERE MAY BE A POTENTIAL BIGGER PROBLEM THAT INCLUDES MY MAKE/MODEL/YEAR. WHEN I PICK UP MY CAR AND GET THE ITEMIZED BILL, I WOULD BE HAPPY TO SEND IT TO YOU IF REQUESTED. THANK YOU
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11014659August 11, 2017
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2014 VOLKSWAGEN JETTA. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED INTERMITTENT FAILURES WITH THE ELECTRICAL SYSTEM, WHICH CAUSED THE LIGHTS, HORN, AND BATTERY TO FAIL, AND THE RADIO TO OVERHEAT. ALSO, THE ABS AND AIR BAG WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO HERITAGE VOLKSWAGEN OF SOUTH ATLANTA (LOCATED AT 4305 JONESBORO ROAD, UNION CITY, GA), BUT WAS NOT DIAGNOSED. THE VEHICLE TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE ECU WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND REFERRED THE CONTACT TO NHTSA. THE FAILURE MILEAGE WAS 103,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11014091August 10, 2017
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM, EXTERIOR LIGHTING
MY CAR GOT HACKED MY CHARLIE MILLER AND CHRIS VALASEK WAS SEEN OVER AT MY NEIGHBORS HOUSE ON 4/29/2017 AND MY EX BOSS CHRIS STUTZ JR IS IN CHARGE OF ALL THE BREAK IN OF MY HOUSE AND CARS EDWARDSVILLE POLICE WILL NOT DO ANYTHING BECAUSE THE POLICE ARE FRIEND OF THEM I HOPE I DON'T GET KILLED OVER THESE HACKS BUT IF THAT'S WHAT IT WILL TAKE TO DO ANYTHING ABOUT IT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11014154August 10, 2017
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
ENGINE LIGHT COMES ON AND OFF FROM TIME TO TIME AT RANDOM TIMES. IT COMES ON AND OFF WHEN DRIVING AND WHEN PARKED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11014225August 10, 2017
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, EXTERIOR LIGHTING
PURCHASED 2011 VW JETTA CAR RECENTLY FOR MY DAUGHTER. IT DROVE OK FOR A SHORT WHILE BUT THEN LOST POWER WHILE DRIVING. FIRST THE RADIO TURNED OFF, THEN SEVERAL LIGHTS TURNED ON ON THE DASH AND THE STEERING BECAME HARD. FINALLY THE CAR TURNED OFF. I MANAGED TO PULL OFF THE FREEWAY. AFTER THIS, IT WOULD NOT START. WE TESTED THE BATTERY BUT IT WAS NOT THE PROBLEM. REPLACED THE ALTERNATOR BUT THAT ALSO DID NOT WORK. NOW I AM READING ABOUT MANY OTHER COMPLAINTS ON THIS SAME MODEL BY OTHER OWNERS. I RESPECTFULLY REQUEST THAT THIS BE INVESTIGATED AS A RECALL SINCE THERE ARE TOO MANY COMPLAINTS ABOUT ELECTRICAL PROBLEMS THAT SHOULD NOT BE IGNORED. HERE IS THE WEBSITE: HTTPS://WWW.CARCOMPLAINTS.COM/VOLKSWAGEN/JETTA/2011/ELECTRICAL/ELECTRICAL_SYSTEM.SHTML
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11014501August 10, 2017
SERVICE BRAKES
MY ABS MODULE STOPPED WORKING OCT 2016, I HAD IT REPAIRED NOV 2016. I RECEIVED A SAFETY RECALL NOTICE FOR THE ABS MODULE FEB 2017. STATED WOULD REIMBURSE FOR REPAIRS IF THEY HAD ALREADY BEEN MADE. I MAILED REQUESTED INFORMATION 3/3/17. I PHONED ON 4-12-17 TO VERIFY IT WAS RECEIVED. I WAS TOLD IT WAS RECEIVED ON 3/9/17 AND WAS UNDER REVIEW. I WAS TOLD THAT THE RECALL WAS FOR A SPECIFIC PART, NOT THE ENTIRE ABS MODULE AND MY REPAIR BILL DID NOT HAVE THE PART NUMBER THAT WAS REPLACED ON IT. I WAS TOLD TO WAIT FOR A LETTER EXPLAINING WHAT FURTHER INFORMATION THEY WOULD NEED FROM MY MECHANIC AND I SHOULD HAVE THAT LETTER IN A COUPLE OF WEEKS. AFTER A MONTH AND RECEIVING NO LETTER I CALLED ON 5/17/17 AND WAS TOLD STILL UNDER REVIEW, I WOULD HAVE A RESPONSE IN 4 WEEKS. BY 6/23/17 STILL NO LETTER SO I CALLED AGAIN AND WAS TOLD BY THE REP SHE WOULD CALL ME BACK AFTER SHE LOOKED INTO IT. ON 6/26/17 THE VW REP PHONED ME AND STATED THEY WOULD NOT BE PAYING MY CLAIM BECAUSE I HAD THE ABS MODULE REPAIRED INSTEAD OF A COMPLETELY REPLACED. THIS IS THE EXACT OPPOSITE OF WHAT I WAS TOLD ORIGINALLY. I BELIEVE THIS TO BE A SCAM TO NOT HAVE TO PAY. PER THEIR ORIGINAL RECALL LETTER-ATTACHED-IT WAS A SPECIFIC DEFECT IN THE ABS SYSTEM AND NOT THE ENTIRE SYSTEM ITSELF. THE DECLINE LETTER THAT I RECEIVED-ATTACHED-STATES THAT IT WAS NOT COVERED BECAUSE I NEEDED TO REPLACE IT WITH A NEW ABS MODULE. CLEARLY THEY CHANGE THEIR STORY TO SUIT THEIR NEEDS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11013852August 9, 2017
UNKNOWN OR OTHER
THERE IS A DEFECT ON THE HEADLINER THAT THE FABRIC WILL START FALLING OFF AND SAGGING AND THE CAR WAS MADE IN 2006 IT SHOULDN'T FALL OFF FOR AWHILE LONGER AND IT STARTED SAGGING AND IT'S DANGEROUS TO DRIVE WITH IT FALLING DOWN CUZ I CAN'T SEE AS WELL TO TURN IN A DIFFERENT LANE AND IT WAS GETTING ON THE HIGHWAY AND IT WAS STARTING TO SAG BUT IT CUT OFF MY VISION TO SEE WHEN TO GET ON THE HIGHWAY AND I CUT SOMEONE OFF CAUSE I DIDN'T SEE THEM AND I ALMOST GOT IN A WRECK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11014050August 9, 2017
STEERING
KEY REMAINS STUCK IN IGNITION AND CAR CANNOT WILL NOT TURN OFF VW DEALER SAID THE IGNITION LOCK CYLINDER NEEDED TO BE REPLACED FROM OVER USE!!! DIDN'T KNOW YOU WEREN'T SUPPOSE TO BE ABLE TO DRIVE YOUR CAR!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11013812August 8, 2017
UNKNOWN OR OTHER
KEY GETS STUCK IN IGNITION WHEN TURNING OFF THE ENGINE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11013432August 7, 2017
AIR BAGS
WHEN MY AIRBAG DEPLOYED, THE VW EMBLEM ON THE STEERING WHEEL POPPED OPEN TO THE LEFT AND THE AIRBAG PUSHED IT INTO MY LEFT ARM WHICH CAUSED A BURN AND MY ARM TO BLEED. I KNOW HAVE A GOOD SCAR ON MY LEFT ARM. IF THAT EMBLEM WOULD HAVE NOT BEEN THERE OR WOULD HAVE MAYBE OPENED DOWNWARDS I WOULD HAVE WALKED AWAY WITH A SMALL AIRBAG BURN TO THE RIGHT HAND ONLY.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11013457August 7, 2017
UNKNOWN OR OTHER
A/C COOLING INCONSISTENTLY AND NOT COOLING TO THE LEVEL THAT IT ONCE DID. LEARNED OTHER VWS, LIKE MINE, WERE HAVING THE SAME ISSUE. NEEDED ELECTRONIC PRESSURE REGULATOR VALVE AND A/C EXPANSION VALVE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11013052August 6, 2017
ELECTRICAL SYSTEM
KEY GETS STUCK IN THE IGNITION, WHEN TRYING TO CUT THE CAR OFF
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11013120August 6, 2017
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
KEY GETS STUCK IN IGNITION WHEN TURNING OFF THE ENGINE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11013016August 5, 2017
SERVICE BRAKES
PARTICIPATED IN VOLKSWAGEN RECALL INVOLVING THE ABS AND ESP WARNING LIGHTS AND SYSTEM FAILURE. MY VEHICLE PASSED THE 'SOFTWARE' TEST IN MARCH OF 2017, IN MAY OF 2017 I HAD REPLACED THE BRAKE PADS, ROTORS AND ONE CALIPER, APPROXIMATELY 2,000 MILES LATER ALL OF THE ABS, ESP AND BRAKE WARNING LIGHTS CAN ON. I TOOK THE CAR INTO THE REPAIR SHOP, THEY TOLD ME THAT THEY WOULD NOT RE-RUN THE SOFTWARE UPDATE, THE ABS COULD FAIL AND THEY WOULD NEED TO REPLACE THE ABS MODULE FOR A COST OF $1,700. THE ERROR CODE I WAS GIVEN AT THE DEALERSHIP IS 16352 014, WHICH INDICATES AN ELECTRICAL FAILURE IN THE UNIT, MY UNDERSTANDING IS THAT THIS FAILURE IS PART OF THE RECALL?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11012914August 4, 2017
UNKNOWN OR OTHER
KEY GETS STUCK IN IGNITION WHEN TURNING OFF ENGINE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11012648August 3, 2017
ELECTRICAL SYSTEM, POWER TRAIN
TL* THE CONTACT OWNS A 2006 VOLKSWAGEN JETTA. WHILE DRIVING VARIOUS SPEEDS, THE INSTRUMENT PANEL INDICATORS REMAINED ILLUMINATED. ALSO, WHILE DRIVING ON AN INCLINE, THE TRANSMISSION WOULD DOWNSHIFT. FURTHERMORE, THE BATTERY WOULD DRAIN OVERNIGHT AND THE VEHICLE WOULD FAIL TO START. THE CONTACT CALLED THE LEE SUMMIT VOLKSWAGEN DEALER (LOCATED IN LEE SUMMIT, MO, (816) 600-4224) WHERE AN APPOINTMENT WAS SCHEDULED FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND DID NOT OFFER ANY ASSISTANCE. THE APPROXIMATE FAILURE MILEAGE WAS 180,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11012724August 3, 2017
UNKNOWN OR OTHER
KEY STUCK IN IGNITION WHILE THE CAR IS RUNNING ( STATIONARY ) NOT ABLE TO TURN KEY TO OFF POSITION TO SHUT OFF ENGINE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11012318August 2, 2017
TIRES:TREAD/BELT
THE CONTACT OWNS A 2014 VOLKSWAGEN JETTA EQUIPPED WITH CONTINENTAL CONTI PRO CONTACT TIRES, SIZE: 205/55/R16 91H. WHILE DRIVING 60 MPH, THE CONTACT FELT A VIBRATION AND STATED THAT THE TIRES WOULD SKID WHILE ACCELERATING FROM A STOP. IN ADDITION, BOTH FRONT TIRES LOST PRESSURE. IN ADDITION, THE TREAD SEPARATED IN CHUNKS FROM THE DRIVER'S SIDE TIRE. THE TIRES DID NOT GRIP THE ROAD AND SLIPPED WHEN MAKING TURNS. THE APPROXIMATE VEHICLE FAILURE MILEAGE WAS 78,945 AND THE TIRE FAILURE MILEAGE WAS 30,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11012448August 2, 2017
ELECTRICAL SYSTEM, STEERING
KEY GETS STUCK IN IGNITION AND I CANNOT TURN OFF THE ENGINE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11011909August 1, 2017
FUEL/PROPULSION SYSTEM
LATERAL SPACING BETWEEN ACCELERATOR AND BRAKE PEDAL TOO NARROW. THIS SITUATION CAUSES THE DRIVER TO PUSH THE ACCELERATOR PEDAL WHEN REQUIRING BRAKING. ON AT LEAST ONE OCCASION THIS CAUSED ME TO IMPACT A STATIONARY VEHICLE DIRECTLY IN FRONT OF ME. THIS IS A DANGEROUS CONDITION THAT IS AGGREVATED WHEN LARGER FOOTWEAR IS WORN, THIS CONDITION SHOULD BE INVESTIGATED, AS IT AN UNACCEPTABLE PRESENTS A SAFETY RISK
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0

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