Volkswagen Jetta Complaints

10,351 consumer complaints on file.

#11022573September 11, 2017
POWER TRAIN
TRANSMISSION WENT OUT WHILE DRIVING AND ALMOST CAUSED AN ACCIDENT. GOT CAR CHECKED AND NEEDED A NEW TRANSMISSION AND TRANSMISSION MODULE. DID RESEARCH OF THIS MODEL AND MODEL YEAR AND IT'S AN ONGOING ISSUE WITH THE TRANSMISSION IN THIS CAR. IF THIS ISSUE ISN'T TAKEN CARE OF IT WILL EVENTUALLY CAUSE SERIOUS BODILY INJURY OR DEATH. HOW MANY LIVES NEED TO BE IN JEOPARDY IN ORDER FOR THIS TO BE RESOLVED. MY KIDS ARE VERY IMPORTANT TO ME AND I WANT THEM TO BE AS SAFE AS POSSIBLE. WHY DRIVE SOMETHING THAT'S NOT SAFE FOR ME OR MY KIDS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11022434September 9, 2017
FUEL SYSTEM, GASOLINE, ELECTRONIC STABILITY CONTROL (ESC)
CAR WOULD NOT START IN THE MORNINGS, THEN IT WOULD AFTER SITTING AWHILE. AFTER A COUPLE OF WEEKS BEFORE SCHEDULED MAINTENANCE, CAR WOULDN'T START. GOT IT TO START AGAIN, BUT DROVE LESS THAN A MILE AND IT STALL ON A BUSY BRIDGE. CAR STARTED UP AGAIN AND THEN DRIVER COULD NOT GET IT INTO 4TH GEAR. COASTED IN THIRD GEAR, BUT WHEN REACHING A STOPLIGHT, THE CAR STALLED YET AGAIN. THIS TIME CAR NEEDED TO BE TOWED. WHILE STARTING THE CAR'S HEADLIGHTS WERE FLICKERING AND HAD PROBLEMS GETTING ENOUGH GAS TO THE NECESSARY COMPONENTS. DEALER ONCE AGAIN COULD NOT COME UP WITH ISSUE...CLAIMING THAT FUEL PUMP PRESSURE WAS IN RANGE. HOWEVER, THE CAR'S PROBLEM CAN EASILY BE BAD PRESSURE SINCE IT OCCURRED EVERY TIME IN THE MORNING WHILE THE CAR SAT FOR MORE THAN 8 HOURS. WHETHER THE DEALER COULD DO THE NECESSARY COMPARISON TEST FOR THIS ISSUE IS QUESTIONABLE SINCE IT MUST HAVE BEEN SITTING IN THE GARAGE. THE CAR IS CURRENTLY AT ANOTHER REPAIR SHOP. WE HAVE NO DOCUMENTATION AT THIS POINT. WILL PROVIDE WHEN AVAILABLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11022073September 7, 2017
ELECTRICAL SYSTEM
TAKATA RECALL. I WAS IN THE MOUNTAINS OF NC CAMPING. MY JETTA WAS WORKING PERFECTLY FINE. I WENT TO START IT THE NEXT DAY AND THE RADIO WAS COMPLETELY DEAD. THE JETTA IS NOT VERY OLD. ALSO, THE BACK LEFT BREAK LIGHT AND FRONT RIGHT HEADLIGHT WAS NOT WORKING. THE BREAKLIGHT AND THE HEADLIGHT STARTED WORKING AS I WAS DRIVING IT, BUT THE STEREO HAS BEEN DEAD FOR ALMOST A WEEK NOW. THIS SHOULD NOT HAPPEN. I DID A SEARCH ONLINE AND HUNDREDS OF OTHER PEOPLE ARE HAVING THE SAME EXACT PROBLEM WITH THEIR RADIO IN THE SAME YEAR JETTA AS MINE. THIS SHOULD NOT BE HAPPENING AND I WISH VOLKSWAGEN WOULD TAKE CARE OF THIS PROBLEM AS IT IS PRETTY COMMON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11022235September 7, 2017
ELECTRICAL SYSTEM, POWER TRAIN, EXTERIOR LIGHTING
THE LIGHTS ARE ALL CROSSED. THE LEFT TURN SIGNAL IS WEAKER ON THE DRIVER MIRROR. THE OVERHEAD LIGHTS SEEMED TO BE CROSSED. YOU TURN ONE OFF AND THE PASSENGER LIGHTS IN BACK COME ON. THE BLUETOOTH STOPPED WORKING. IT IS LIKE IT HAS A SHIRT IN IT. THIS IS WHILE DRIVING AS WELL AS STATIONARY IN CAR PORT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11021670September 6, 2017
ELECTRICAL SYSTEM
KEY GETS STUCK IN IGNITION AND WON'T TURN OFF. VW DEALERSHIP IS AWARE OF ISSUE SAY OO BY IT IS A COMMON PROBLEM. IGNITION CYLENDER WAS REPLACED ONCE ALREADY AT 32,000 MILES. NOW THE SAME ISSUE IS BACK AT 70,000 MILES ON THE REPLACEMENT PART.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11021245September 3, 2017
ELECTRICAL SYSTEM
FOR ABOUT A WEEK IT HAS BEEN GETTING HARDER TO TURN ON AND OFF MY CAR, DUE TO THE KEY NOT WANTING TO TURN IN THE IGNITION. TODAY, I WENT TO PARK IN A SHOPPING AREA AND I COULDN'T TURN THE KEY AT ALL TO SHUT THE ENGINE OFF. I CALLED THE DEALERSHIP AND LEFT THEM A MESSAGE AND TOLD THEM I'M ON MY WAY RIGHT NOW TO BRING MY CAR IN BECAUSE I CANNOT SHUT MY CAR OFF. MY CAR HAS 83,000 MILES ON IT AND I DO HAVE AN EXTENDED WARRANTY. THE SERVICE GUY BEHIND THE COUNTER SAID THEY CAN'T EVEN LOOK AT IT FOR A WEEK AND A HALF AND IF ANYTHING IS WRONG WITH IT IT SHOULD BE COVERED UNDER THE WARRANTY. OBVIOUSLY, SOMETHING IS WRONG WITH IT, THE CAR RUN WAS STILL RUNNING IN THE PARKING LOT AND THE KEY FEELS SO LOOSE IN THE IGNITION, IT FEELS LIKE IT SHOULD BE ABLE TO JUST FALL OUT. HE ALSO MENTIONED THAT THE PART THAT I MIGHT NEED, IF ANYTHING IS WRONG WITH IT, WITH HAVE TO SHIP FROM GERMANY WHICH WOULD ADD ANOTHER WEEK. I MIGHT SEE MY CAR IN 3 WEEKS. MY DAUGHTER IS TAKING THIS CAR WITH HER BACK TO COLLEGE IN ABOUT 3 WEEKS AND I'M NOT FEELING TO GREAT ABOUT HER SAFETY RIGHT NOW WITH THIS CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11021178September 2, 2017
ELECTRICAL SYSTEM
KEY STUCK IN IGNITION. AFTER ARRIVING HOME AND PARKING AFTER A NORMAL DRIVE, I WAS UNABLE TO TURN KEY TO OFF POSITION WITH ENGINE RUNNING. HAD TO STALL ENGINE WITH CLUTCH TO STOP IT. AFTER 10 MINUTES OF JIGGLING, TAPPING, TWISTING WITH NO RESULT, I FOUND THAT HOLDING THE KEY IN THE START POSITION AND ALLOWING IT TO SNAP BACK WOULD FREE IT UP. THIS BEHAVIOR CONTINUED WITHOUT EXCEPTION FOR TWO DAYS UNTIL I COULD GET IT TO THE DEALER. DIAGNOSIS "IGNITION LOCK HOUSING INTERNALLY BINDING". THEY REMOVED AND REPLACED VOLKSWAGEN PART # C6-905-841 "STEERLOCK" AND THE PROBLEM WAS RESOLVED. THIS SEEMS TO BE A VERY COMMON PROBLEM WITH A VARIETY OF VW VEHICLES, WITH HUNDREDS OF REPORTS IN ONLINE FORUMS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11021008September 1, 2017
ELECTRICAL SYSTEM
HORN DOES NOT PROPERLY OPERATE. ONLY WORKS ON OCCASION. THIS A HUGE SAFETY ISSUE THAT VW DOES NOT FEAL THEY ARE RESPONSIBLE FOR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11021129September 1, 2017
FUEL/PROPULSION SYSTEM, POWER TRAIN
BRAND NEW JETTA WITH ABOUT 8000 MILES. AFTER ABOUT 20-25 MINUTES HIGHWAY DRIVING RATTLES AND STALLS ON SURFACE STREET. HAD TWO "JUST MISSED" ACCIDENTS TRYING TO MAKE LEFT TURN THE LAST COUPLE OF WEEKS. HAVE TAKEN IT TO DEALER TWICE. THEY TELL ME CAN'T FIND ANYTHING WRONG WITH IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11020759August 31, 2017
STRUCTURE:BODY
THE HEADLINER WAS SEPARATING FROM THE INSIDE ROOF OF THE CAR. IT WAS STARTING TO HANG DOWN. ALSO THE INTERIOR DOOR PANEL WAS COMING APART AND STARTING TO DISINTEGRATE. BOTH HAD TO BE REPLACED. VOLKSWAGON SAID OUT OF WARRANTY AND THEY CAN DO,NOTHING DESPITE MULTIPLE ONLINE COMPLAINTS OF SAME ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11020927August 31, 2017
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC), ENGINE
TL* THE CONTACT OWNS A 2009 VOLKSWAGEN JETTA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V913000 (SERVICE BRAKES, HYDRAULIC, ELECTRONIC STABILITY CONTROL). LATER, WHEN THE VEHICLE WAS STARTED, THE ABS, BRAKE, EPC, AND ESC INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO AUTONATION VOLKSWAGEN LAS VEGAS (6375 W SAHARA AVE, LAS VEGAS, NV 89146). THE VEHICLE WAS NOT REPAIRED BECAUSE ANOTHER UNKNOWN REPAIR NEEDED TO BE COMPLETED FIRST. THE VEHICLE WAS THEN TAKEN TO FINDLAY VOLKSWAGEN (983 AUTO SHOW DRIVE, HENDERSON, NV 89014) WHERE THE PREVIOUS DEALER'S ASSESSMENT WAS CONFIRMED. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE STALLED AND THE CHECK ENGINE AND EPC INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, BUT THE CONTACT WAS UNSURE OF THE DIAGNOSIS. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED AND STATED THAT THEY WOULD NOT ASSIST. THE APPROXIMATE FAILURE MILEAGE WAS 3,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11020940August 31, 2017
ELECTRICAL SYSTEM
KEY GETS STUCK IN POSITION WHEN TURNING OFF THE ENGINE. CAN'T TURN OFF VEHICLE OR REMOVE THE KEY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11020946August 31, 2017
FUEL/PROPULSION SYSTEM
OCCASIONALLY THE CAR WILL STALL AND SURGE CREATING A JOLT AT VARIABLE SPEEDS BUT ALWAYS WHILE IN MOTION. USUALLY WHEN ACCELERATING FROM IDLE BUT SOMETIMES DURING HIGHWAY DRIVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11020684August 30, 2017
ELECTRICAL SYSTEM
THE KEY GETS STUCK IN THE IGNITION WHEN ATTEMPTING TO TURN OFF THE ENGINE; THUS PREVENTING THE ENGINE FROM BEING ABLE TO BE TURNED OFF. I WAS LUCKY ENOUGH TO BE CLOSE TO AN AUTO REPAIR SHOP, AND THEY HAD TO PULL OFF A RELAY FROM THE ENGINE COMPARTMENT. UPON REPLACING THE RELAY, I WAS ABLE TO START THE CAR SO THAT I COULD DRIVE HOME. ONCE I GOT HOME AND ONCE AGAIN ATTEMPTED TO SHUT THE ENGINE OFF, THE KEY ONCE AGAIN WOULD NOT TURN. THE MECHANIC AT THE SHOP SAID THAT THIS IS A KNOWN ISSUE WITH MY MODEL CAR BUT THAT VOLKSWAGEN REFUSES TO ACKNOWLEDGE THE PROBLEM. UPON DOING A GOOGLE SEARCH TO SEE WHAT I CAN DO TO SHUT THE VEHICLE OFF, I FOUND A FEW HUNDRED PAGES DESCRIBING THE ISSUE, SO I'M SURE THIS IS FREQUENTLY HAPPENING. APPARENTLY, THE ONLY SOLUTION IS TO HAVE THE FAILED PARTS REPLACED WHICH COSTS UPWARDS OF $600. ALSO, THE KEY HAS BEEN GETTING STUCK ON AND OFF FOR THE PAST YEAR, BUT IN EACH CASE, I WAS ABLE TO WIGGLE THE KEY SO THAT IT WOULD TURN OFF. TODAY, I WASN'T ABLE TO EVEN TURN THE KEY TO THE OFF POSITION FROM THE ON POSITION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11020527August 30, 2017
UNKNOWN OR OTHER
CAR WAS ON, STOPPED AT A STOPLIGHT AND VEHICLE STALLED - ENGINE SHUT OFF. TWO DIFFERENT TIMES ON AUGUST 26, 2017.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11020402August 29, 2017
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2011 VOLKSWAGEN JETTA. WHILE DRIVING APPROXIMATELY 45 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE ENGINE AND BATTERY WARNING INDICATORS ILLUMINATED. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO WRAY AUTOMOTIVE VOLKSWAGEN (LOCATED AT 655 BROAD RIVER RD, COLUMBIA, SC 29210) WHERE IT WAS DIAGNOSED, BUT THE TECHNICIAN COULD NOT FIND A FAILURE CODE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND INFORMED THE CONTACT THAT THERE WAS NO RECALL UNDER THE VIN. THE VIN WAS INVALID. THE APPROXIMATE FAILURE MILEAGE WAS 210,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11020485August 29, 2017
FUEL/PROPULSION SYSTEM
VEHICLE STALLS WHILE IN MOTION ON A STATE HIGHWAY BUT COASTING TO A STOP AT A TRAFFIC SIGNAL. CLUTCH PEDAL WAS FULLY DEPRESSED. HAS HAPPENED ABOUT 5 TIMES BETWEEN JULY 1, 2017 AND AUGUST 29, 2017. THIS VEHICLE IS A DIESEL. FUEL PUMP MIGHT BE LOOSING POWER. WEATHER WAS DRY. AIR AND FUEL FILTERS ARE NOT DIRTY. THEY WERE RECENTLY REPLACED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11020239August 28, 2017
SERVICE BRAKES
I PURCHASED THIS 2009 JETTA VW USED FROM MY DAUGHTER. SHE WAS ORIGINAL OWNER AND DILIGENT ABOUT KEEPING THE MAINTENANCE UP TO DATE. IT HAD 115,000 MILES WHEN I PURCHASED IT AND HAD TO REPLACE BATTERY AND REAR BRAKES WITHIN 3 MONTHS ALTHOUGH SHE HAD REPLACED REAR BRAKES 6 MONTHS EARLIER. MY COMPLAINT IS THE PARKING BRAKE NEVER SEEMED TO HOLD AND I WOULD NEED TO LEAVE THE CAR IN GEAR WHEN PARKING THE CAR ON A HILL. THE CAR HAD ROLLED BACK WHEN I LEFT THE CAR PARKED AT MY WORK 6 MONTHS AGO AND IT ROLLED BACK AND HIT THE SIDEWALK CURB. NO DAMAGE AT THE TIME. TODAY 8/28.17 I WENT TO THE STORE AND PARKED THE CAR OUTSIDE THE STORES ENTRANCE DOOR. THE LOT HAS A VERY SLIGHT SLOPE BUT GENERALLY LEVEL. I PULLED BACK ON THE HAND BRAKE WHICH SEEMED SECURE. WHEN I LEFT THE CAR I WAS GONE FOR LESS THAN 3 MIN WHEN I ENTERED THE STORE. I HAD FORGOTTEN MY CELLPHONE AND RETURNED TO THE CAR WHICH WAS ONLY 10 FT FROM DOOR. IT HAD ROLLED BACK ABOUT 50 FT AND HIT A TREE IN THE PARKING LOT.. THE CRASH CAUSED DAMAGE TO MY REAR RIGHT RIGHT FENDER AND QUARTER PANEL IN THE AMOUNT OF OVER $2000. THIS CRASH WAS DIRECT RESULT OF A FAULTY HAND BRAKE. IT WAS ONLY A MIRACLE THAT NO CAR OR CHILDREN WERE HIT BY THE CAR. ONLY A LONE TREE WAS DAMAGED. I BELIEVE THIS IS A DEFECT OF THIS MODEL. MY DAUGHTER CONFIRMED THAT THIS HAD ALSO OCCURRED WITH HER AFTER SETTING THE PARKING BRAKE TO HIS FULL STOP POSITION. I BELIEVE VW SHOULD TAKE RESPONSIBILITY FOR THE DAMAGES.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11019985August 27, 2017
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC)
ABS WARNING LIGHT ON, TRACTION CONTROL WARNING LIGHT ON AND BRAKE LIGHT FLASHING NHTSA RECALL BULLETIN # 16V913000 BRAKE ARE ACTING SPORADIC, PULSATING WHEN TRYING TO STOP. CITY DRIVING DOES NOT FELL SAFE. VW SAYS MY VEHICLE IS NOT COVERED AND IT IS THE EXACT MODEL IN THE BULLETIN REFERENCED ABOVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11019520August 25, 2017
FUEL/PROPULSION SYSTEM
FUEL SYSTEM FAILED CAUSING METAL SHAVINGS TO GO THROUGHOUT THE FUEL SYSTEM. ENTIRE FUEL SYSTEM HAD TO BE REPLACED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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