Toyota Sienna Complaints

9,048 consumer complaints on file.

#11321018April 13, 2020
UNKNOWN OR OTHER
BACK WINDOW POPPED AND PARTIALLY SHATTERED. THE VAN WAS IN THE GARAGE AND THE GARAGE DOOR WAS CLOSED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11320928April 12, 2020
STEERING
PASSENGER SIDE RACK AND PINION SEAL STARTED LEAKING AND REQUIRED REPLACEMENT. HAD TO HAVE RACK AND LIONIZING, TIE ROD ENDS, AND LINKAGE REPLACED FOR OVER $1,100.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11320497April 8, 2020
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2018 TOYOTA SIENNA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V012000 (FUEL SYSTEM, GASOLINE). THE CONTACT CALLED THE LIA TOYOTA DEALER, LOCATED IN WEST NYACK, NY, AND IT WAS CONFIRMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11320604April 8, 2020
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC), ENGINE
WHILE DRIVING WITH MY AUTISTIC CHILDREN THE CHECK ENGINE LIGHT, THE VSC LIGHT AND THE TRAC OFF LIGHT ALL CAME ON AND THE WHEELS LOCKED UP ON THE RIGHT SIDE AND THROUGH THE VAN INTO A DITCH. THIS IS VERY DANGEROUS SINCE THIS VEHICLE WAS MADE FOR FAMILIES. I AM NOW KEEPING A LOG AND I DO PLAN ON RETAINING AN ATTORNEY AS NO ONE HAS ADDRESSED THIS ISSUE AS A SAFETY HAZARD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11320405April 7, 2020
STRUCTURE:BODY, ELECTRICAL SYSTEM
TO WHOM IT MAY CONCERN: REGARDING CUSTOMER SUPPORT PROGRAM (ZTS): WARRANTY ENHANCEMENT FOR REAR SLIDING DOOR LATCH ASSEMBLIES ON CERTAIN 2004-2010MY SIENNA VEHICLES AND POWER SLIDING DOOR CABLE ASSEMBLY ON CERTAIN 2004-2007MY SIENNA VEHICLES. I AM HERE TO TELL YOU THAT MY 2009 SIENNA SHOULD HAVE BEEN COVERED BY THIS WARRANTY EXTENSION. A FEW YEARS AGO OUR CABLE SNAPPED ON THE DRIVER SIDE DOOR. I WAS TOLD BY MY DEALER AND TOYOTA CUSTOMER SERVICE THAT MY MODEL YEAR WAS NOT COVERED BY THE ABLE ASSEMBLY ISSUE. I WAS QUOTED APPROXIMATELY $2K FOR THIS REPAIR. WELL, WITH THE CRAZINESS OF THE PANDEMIC, I DECIDED TO DO THIS REPAIR MYSELF. I PURCHASED THE ATTACHED PARTS LIST IN THE SCAN MYSELF. AS YOU CAN SEE FROM THE IMAGES: THERE ARE SCREWS MISSING AROUND THE PULLEY SYSTEM, THE CABLE CRACKED THE HOUSING AND PROCEEDED TO TEAR UP THE SOUND INSULATION. THANKFULLY THE CABLE DID NOT HARM ANY OTHER KEY AREAS OF THE DOOR. THIS BLATANT DISREGARD FOR THE 2009 MODEL YEAR IS EXTREMELY DISAPPOINTING. I AM SURE THERE ARE OTHER OWNERS WITH THE SAME ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11319901April 1, 2020
ELECTRICAL SYSTEM, SEAT BELTS, UNKNOWN OR OTHER
THE FIRST WEEKS SEEMED LIKE EVERYTHING WAS FINE WITH THE VEHICLE UNTIL WE STARTED FEELING LOW LEVELS OF ELECTRICAL SHOCKS. IT WAS MOSTLY ON THE STEERING WHEEL SO WE THOUGHT THAT THE SENSATION WOULD GO AWAY, BUT IT ACTUALLY STARTED GOING WORSE TO THE POINT THAT WE STARTED HAVING DISCOMFORT ON THE SEATBELT AND THE LAST THREE WEEKS BEFORE WE DROPPED THE VEHICLE AT THE DEALERSHIP THE HAZARD STARTED TO INTENSIFY AND GET STRONGER. THE SEATBELT OF THE 2019 TOYOTA SIENNA HAD PROVIDED A LOT OF PAIN TO MY OVARIES (TO THE POINT THAT MY PERIOD HAD BEEN ALTERED DURING THE MONTHS OF OCTOBER TO DECEMBER 2019), IT CAUSED SO MUCH PAIN IN MY STOMACH WHILE BEING A DRIVER AND A PASSENGER SPECIALLY THE LAST THREE WEEKS BEFORE I DROPPED THE VEHICLE AT THE DEALERSHIP. ALSO DUE TO THE FACT THAT I AM FIVE FEET TALL, THE SEATBELT RESTED ON MY NECK WHICH WAS THE MOST UNCOMFORTABLE EXPERIENCE. IN THOSE PAST THREE WEEKS PRIOR TO DROPPING IT AT THE DEALERSHIP, I EVEN FELT SHOCKS FROM THE SEATBELT WHILE IT WAS RESTING ON MY NECK CAUSING NUMBNESS IN MY LEGS. ON REGARDS OF THE STEERING WHEEL, I FELT ELECTRICAL SHOCKS THAT CAUSED TINGLING IN MY HANDS GOING ALL THE WAY UP TO MY ELBOW CAUSING PAIN ON MY ELBOWS (HAVING GREATER DISCOMFORT ON MY LEFT ARM AS I TENDED TO DRIVE MOST WITH MY LEFT HAND) AND MAKING MY ARMS FEEL TINGLING AND EVENTUALLY NUMBNESS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11319773March 30, 2020
ELECTRICAL SYSTEM
MY 2005 SIENNA HAS SHIFT GEAR PROBLEM. THE SHIFT LEVEL MOVED OUT OF THE PARK POSITION, GET STUCKED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11319657March 29, 2020
ELECTRONIC STABILITY CONTROL (ESC)
RANDOMLY, ON GENTLE TURNS OUR VAN WILL SUDDENLY BRAKE WITH TRACTION CONTROL LIGHTS AND BEEPING AS WELL. IT IS ALWAYS ON A WINDY HIGHWAY AT SPEEDS GREATER THAN ABOUT 35 MPH. WE ARE SLOWER THAN AVERAGE CAUTIOUS DRIVERS. THIS SEEMS VERY DANGEROUS TO BE HAPPENING WITHOUT PROVOCATION. I HAVE DONE AN ENORMOUS AMOUNT OF RESEARCH ON THIS AND HAVE FOUND A MYRIAD OF OTHER PEOPLE EXPERIENCING THE SAME SAME PROBLEM, AND ALL HAVE FOUND NO FIX FOR THE ISSUE. THEY USUALLY GO TO THE DEALER MULTIPLE TIMES WITH NO SUCCESS. I DON'T HAVE THE FUNDS TO GO ROUND AND ROUND WITH THE DEALER TO END UP WITH A REPAIR THAT STILL ISN'T RESOLVED. PLEAS HELP. THANK YOU.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11319309March 26, 2020
POWER TRAIN
REAR DIFFERENTIAL FAILED AT 143K MILES
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11318983March 22, 2020
WHEELS
THE VAN IS TOO HEAVY FOR THE RATED TIRES, AND WEARS THE TOES OUT SO DANGEROUSLY THAT RISK OF PREMATURE BLOWOUT IS IMMINENT. JUST HIT 100K MILES ON MY 2015 AWD SIENNA. 1ST SET OF TIRES LASTED 35K MILES WITH RUN FLATS, BUT WAS DOWN TO THE STEEL MESH. NEXT SET WAS KELLEY THAT LASTED 32K WITHOUT RUNFLATS, 3RD SET WAS GOODYEAR THAT LASTED 32K. READY FOR SET NUMBER 4 NOW, SO AVERAGE OF ~32K PER PAIR, EACH OF THEM HAD A 50K MILE WARRANTY MINIMUM. ALL 4 SETS WERE TOE WORN DOWN TO STEEL BELT RADIAL AND HAD BEEN ROTATED PROPERLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11318609March 18, 2020
SEATS
TL* THE CONSUMER OWNS A 2018 TOYOTA SIENNA. THE CONSUMER STATED WHILE THE VEHICLE WAS AT A STAND STILL, WHEN ALL FOUR REAR DRIVER AND PASSENGER SEATS BEGAN TO MOVE INDEPENDENTLY FORWARD. THE VEHICLE WAS TAKEN TO LOCAL DEALER AUTONATION TOYOTA HAYWARD LOCATED AT 24773 MISSION BLVD, HAYWARD, CA 94544, WHERE IT WAS DIAGNOSED WITH NEEDING FLOOR RAIL CAPS TO BE REPLACED. THE VEHICLE HAD BEEN REPAIRED TWICE BUT CONTINUES TO EXPERIENCE THE FAILURE. THE MANUFACTURER HAD BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS 1,000. *DT *AS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11318296March 16, 2020
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2011 TOYOTA SIENNA. THE CONTACT STATED THAT THE DRIVER'S SIDE SLIDING DOOR OPENED WITHOUT WARNING WHILE DRIVING. THE CONTACT TOOK THE VEHICLE TO JOHNTSTONS TOYOTA LOCATED AT (5021 NY-17M, NEW HAMPTON, NY 10958, (845) 374-8600) WHERE THE TECHNICIAN WAS UNABLE TO IDENTIFY THE CAUSE OF THE FAILURE. THE CONTACT THEN RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V858000 (STRUCTURE). THE VEHICLE WAS TAKEN TO AN UNKNOWN DEALER AND RECEIVED THE RECALL REPAIR HOWEVER, THE FAILURE RECURRED. THE UNKNOWN DEALER WAS CONTACTED AND THE CONTACT WAS INFORMED THAT THE DOOR LATCH NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 297,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11316679March 6, 2020
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, UNKNOWN OR OTHER
WHEN I'M DRIVING MY VEHICLE IN A CITY STREET I GET AN ALERT ON THE INSTRUMENT PANEL WHICH SAYS "TRAC OFF - CHECK AWD SYSTEM" AND THE SERVICE LIGHT TURNS ON. I DID NOT TURN THE TRAC OFF. WHEN I TURN THE VEHICLE OFF AND THEN BACK ON, THE SERVICE ISN'T ON ANYMORE AND THE MESSAGE GOES AWAY. THIS HAS HAPPENED SEVERAL TIMES WHEN I'M DRIVING AND THE CAR STALLS AND LOSES SPEED AND WANTS TO SHUT OFF AS I'M DRIVING IN A CITY STREET. FOR SEVERAL MINUTES AND THE SERVICE LIGHT AND THE TRACK AND AWD LIGHT TURN ON AND STAY ON FOR SEVERAL HOURS. HOWEVER, WHEN I TURN OFF THE CAR THE LIGHTS ARE STILL ON BUT GO AWAY AFTER SOME TIME. THIS HAS HAPPENED SEVERAL TIMES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11316311March 5, 2020
STRUCTURE:BODY
ON 12/20/19 IN MY 2014 TOYOTA SIENNA THE SLIDING DOOR NEXT TO MY 3 YEAR OLD OPENED WHILE I WAS DRIVING. I WAS IN THE MIDST OF ACCELERATING AFTER A LIGHT TURNED GREEN WHEN THE CAR STARTED NOTIFYING ME THAT A DOOR WAS AJAR AND THE PASSENGER-SIDE SLIDING DOOR STARTED OPENING. THE DOOR OPENED FULLY AND REMAINED OPEN AS I WAS AT SPEED IN THE MIDDLE OF AN INTERSECTION. NOTE THAT ALL DOORS WERE CLOSED AND LATCHED BEFORE I PUT THE VEHICLE IN DRIVE, AND THIS ONLY OCCURRED AFTER A FEW MILES OF DRIVING. I TOOK THE CAR TO THE DEALERSHIP AND THEY REPLACED THE LATCH ASSEMBLY IN BOTH SLIDING DOORS. THE DEALERSHIP COULDN'T TELL ME WHAT FAILED OR IF THE REPLACED LATCHES WOULD SOLVE THE PROBLEM, SO I CALLED TOYOTA CORP. I LEARNED THAT TOYOTA ALREADY KNEW ABOUT THIS ISSUE. WHEN I ASKED IF THEY COULD ASSURE ME THAT THE SLIDING DOORS WOULDN'T OPEN WHILE DRIVING AGAIN, THEY COULDN'T. THEY TOLD ME THAT THEY COULDN'T CONFIRM THAT THE LATCHES WERE THE PROBLEM, AND WHILE THE REPLACEMENT LATCH HAS A DIFFERENT MODEL NUMBER THAN THE ORIGINAL, THEY DON'T KNOW IF IT IS IN FACT A DIFFERENT PART AND IF SO, HOW. THE ONLY ASSURANCE THAT TOYOTA COULD GIVE ME IS THAT 'OF THE PEOPLE IN YOUR REGION THAT THIS HAS HAPPENED TO, IT HASN'T HAPPENED A SECOND TIME THAT WE KNOW OF'. THE MORE QUESTIONS I ASKED, THE CLEARER IT BECAME THAT THIS COULD HAPPEN AGAIN. PLEASE NOTE THAT THIS ISSUE IS ENTIRELY DIFFERENT FROM THE '16 RECALL THAT INVOLVED SLIDING DOORS OPENING WHILE DRIVING (ALL ASSOCIATED RECALLS HAD BEEN PERFORMED BY TOYOTA DEALERSHIPS PRIOR TO THIS INCIDENT). WE HAD NOT PREVIOUSLY REPORTED THIS TO NHSA AS WE HAD ASSUMED THAT TOYOTA REPORTED THIS INCIDENT AS PART OF OUR CASE WITH THEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11316319March 5, 2020
ENGINE, POWER TRAIN, VEHICLE SPEED CONTROL
MY SIENNA VAN SOMETIMES RESPONDS VERY LATE TO ACCELERATION. THIS BECOMES A PROBLEM ON HIGHWAYS SPECIFICALLY DURING THE MERGING. ACCELERATION PADDLE HAS TO BE PRESSED VERY HARD, FOR FIRST FEW SECONDS THERE IS NO RESPONSE FROM ENGINE THEN LATTER IT SUDDENLY ACCELERATES. THIS MAKES YOU MISS JUDGE THE TIME REQUIRED TO MERGE ON HIGHWAYS AND CAN CAUSE ACCIDENTS. THIS HAS BEEN HAPPENING SINCE FEW MONTHS. I AM PROVIDING TENTATIVE DATE BELOW.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11316322March 5, 2020
STRUCTURE:BODY, FUEL/PROPULSION SYSTEM
DASH BOARD CRACKING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11316397March 5, 2020
POWER TRAIN
THE REAR VISCOUS COUPLER ON THE AWD HAD GONE BAD AND NEEDS REPLACEMENT. THIS PART IS THE SAME DEFECTIVE PART ON THE RAV 4 THAT HAD AN EXTENDED WARRANTY COVERAGE DUE TO BAD DESIGN BUT IS NOT COVERED ON THE SIENNA. THIS PART NEEDS A RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11316449March 5, 2020
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2018 TOYOTA SIENNA. THE CONTACT STATED THAT AFTER COMING TO A COMPLETE STOP, THE VEHICLE HESITATED WITHOUT WARNING AS THE ACCELERATOR PEDAL WAS DEPRESSED. UPON INVESTIGATION, THE CONTACT DISCOVERED NHTSA CAMPAIGN NUMBER: 20V012000 (FUEL SYSTEM, GASOLINE) HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. NEITHER THE DEALER NOR THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 35,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11312222February 29, 2020
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC), ENGINE
THE TRACTION CONTROL SYSTEM IS ACTIVATING IMPROPERLY. THE VEHICLE'S ANTI-SLIP INDICATOR WARNING LIGHT ILLUMINATES; AN ALARM SOUNDS; THE ABS SYSTEM ACTIVATES; AND THE VEHICLE SOMETIMES LOSES POWER. THIS HAPPENS ON DRY ROADS, MOST COMMONLY EITHER GOING DOWNHILL OR ELSE ON A CURVE, EVEN A MILD ONE. THIS HAPPENS ABOVE 20 MPH. WHEN IT HAPPENS, THE COMBINATION OF ALERTS AND SENSATIONS ARE VERY STARTLING TO THE DRIVER, CREATING A DANGEROUS SITUATION. IT HAS OCCURRED WHILE TRYING TO ACCELERATE TO MERGE ONTO A HIGHWAY. THIS WAS EXCEPTIONALLY DANGEROUS AS THE VEHICLE BEGAN LOSING POWER AND VEHICLES BEHIND US ALMOST HIT US FROM BEHIND AS WE WERE SLOWING INSTEAD OF INCREASING SPEED. FROM MY INTERNET SEARCHES (INCLUDING NHTSA COMPLAINTS), THIS APPEARS TO BE A RECURRING ISSUE WITH THIS MAKE/MODEL/YEAR RANGE. THIS HAS BEEN HAPPENING FOR THE PAST 3 MONTHS. OUR VEHICLE HAS APPROXIMATELY 135,000 MILES ON THE ODOMETER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11312284February 29, 2020
ELECTRICAL SYSTEM
DOORS WILL NOT OPEN EVEN AFTER RECALL WAS PERFORMED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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