Toyota Sienna Complaints

9,048 consumer complaints on file.

#11340255July 19, 2020
SEAT BELTS
ON NUMEROUS OCCASIONS, THE FRONT PASSENGER SAFETY BELT HAS GOTTEN BOUND UP AND STUCK IN THE GUIDE ON THE A PILLAR. THIS HAS HAPPENED WHILE PUTTING ON THE BELT, AS WELL AS WHILE THE VEHICLE IS IN MOTION. I'M CONCERNED THAT IF THIS HAPPENS DURING A COLLISION THE FRONT PASSENGER WILL NOT BE PROPERLY RESTRAINED AND COULD BE INJURED. I HAVE BEEN ABLE TO FREE THE BELT WITH TOOLS BEFORE, BUT AM NO LONGER ABLE TO DO SO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11339683July 16, 2020
FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL
WHEN PRESSING THE BRAKE THE ENGINE REVS SUDDENLY AND TO VERY HIGH RPMS AND YOU HAVE TO PRESS DOWN ON THE BRAKE AND/OR THROW CAR INTO NEUTRAL/DRIVE AND THEN EVENTUALLY THE ISSUE RESOLVES. HAPPENED YESTERDAY WHEN REVERSING VERY SLOWLY OUT OF DRIVEWAY--WAS PRESSING BRAKE (NOT ACCELERATOR) AND SUDDENLY THE ENGINE GOT VERY LOUD AND WAS REVVING UP. PRESSED BRAKE HARD AND THRU THE CAR INTO PARK AND PRESSED THE ACCELERATOR AND THE ENGINE WENT BACK TO NORMAL. VERY SCARY. HAS HAPPENED SEVERAL TIMES BEFORE AND FORTUNATELY WE HAVE NOT RUN INTO ANYTHING AND THE CAR HAS NOT TAKEN OFF AT HIGH SPEED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11339817July 16, 2020
STRUCTURE:BODY:DOOR, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2016 TOYOTA SIENNA. THE CONTACT STATED THAT WHILE STOPPED WITH THE ENGINE STILL RUNNING, THE PASSENGER'S SIDE SLIDING DOOR SLID OPEN INDEPENDENTLY WITHOUT WARNING. THE VEHICLE WAS TAKEN TO AUBURN TOYOTA (800 NEVADA ST, AUBURN, CA 95603) AND REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 16V858000 (STRUCTURE). APPROXIMATELY TWO YEARS LATER, THE FAILURE HAD RECURRED WHILE THE ENGINE WAS TURNED OFF. THE VEHICLE WAS TAKEN BACK TO THE SAME DEALER ON TWO SEPARATE OCCASIONS WHERE THE MECHANIC WAS UNABLE TO DUPLICATE THE FAILURE. THE MANUFACTURER WAS ALSO NOTIFIED OF THE FAILURE AND A CASE WAS FILED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 36,512.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11339533July 15, 2020
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2010 TOYOTA SIENNA. THE CONTACT STATED THAT THE DRIVER'S AND PASSENGER'S SIDE DASHBOARD WAS STICKY AND MELTING. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, HIS VIEW WAS OBSTRUCTED DUE TO THE GLARE FROM THE DASHBOARD. LONGO TOYOTA OF PROSPER (2100 W UNIVERSITY DR, PROSPER, TX 75078 (469) 850-6315) WAS CONTACTED AND INFORMED OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE CONTACT WAS PROVIDED INFORMATION ON REGARDING AN EXTENDED WARRANTY ON THE VEHICLE REGARDING THE FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND CONFIRMED THAT THE EXTENDED WARRANTY INFORMATION WAS SENT OUT IN 2016. THE FAILURE MILEAGE WAS 65,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11339611July 15, 2020
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC), POWER TRAIN
ON INCLINES, THE VSC LIGHT WOULD COME ON, CLICKING NOISE NEAR THE STEERING COLUMN. THE CAR WOULD LOSE POWER. I HAVE MECHANICS CHECKED OUT. CV JOINT AND BALL BEARING REPLACED. PROBLEM PERSISTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11339314July 14, 2020
POWER TRAIN
VAN STARTED HAVING A PROPANE/MUSTY SMELL INSIDE CABIN WHILE DRIVING ON HIGHWAY. VAN JUST HAD CABIN FILTERS REPLACED AND AUTO SHOP STATED THE REAR DIFFERENTIAL AND COUPLER WERE BLOWN AND TO GET A USED PART AND REPLACE IT WOULD BE $4300. THE VAN IS A 2013 WITH 86,000 MILES ON IT. THE RAV-4 HAS THE EXACT SAME PART UNDER A RECALL. HOW DIFFERENT COULD THE PARTS BE IN THE SAME COMPANY FOR 2 VEHICLES LIKE THIS? IT SEEMS LIKE TOYOTA SHOULD BE ISSUING A RECALL FOR THIS PROBLEM AS I JUST READ ABOUT 6 OTHER PEOPLE WHO HAD THE EXACT SAME PROBLEM IN THE LAST 6 MONTHS ALONE ALL WITH VEHICLES WITH RELATIVELY LOW MILEAGE. THIS IS A DISSERVICE TO LOYAL TOYOTA CUSTOMERS AND A HUGE SAFETY ISSUE TO PEOPLE DRIVING THEIR FAMILIES IN THESE MINI-VANS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11337754July 6, 2020
VEHICLE SPEED CONTROL
3 TIMES THIS YEAR, WHEN SLOWING TO A STOP WITH MY FOOT ON THE BRAKE, THE CAR SUDDENLY ACCELERATED, REQUIRING ME TO APPLY AS MUCH BRAKE PEDAL PRESSURE AS I COULD, AS WELL AS SHIFTING TO NEUTRAL TO STOP THE CAR. THIS HAS OCCURRED ONCE WHEN COMING UP TO A STOP SIGN, AND TWICE WHILE PULLING INTO A PARKING SPACE. BOTH TIMES WHEN PULLING INTO THE PARKING SPACE, I WAS BARELY ABLE TO STOP IN TIME, ALMOST HITTING A CAR IN THE SPACE IN FRONT OF ME. AFTER THE LAST TIME THIS OCCURRED (7/3/2020), THE CAR WAS TAKEN TO ST. CHARLES TOYOTA ON 7/6, WHERE THEY FOUND NOTHING WRONG WITH THE VEHICLE. THIS STARTED JUST THIS YEAR; THE VEHICLE HAS APPROX. 70,000 MILES ON IT. WE HAVE OWNED THE VEHICLE SINCE NEW - IT DID NOT DO THIS FOR THE FIRST 4.5 YEARS OF SERVICE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11337558July 5, 2020
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, UNKNOWN OR OTHER
THIS HAPPENED TO OUR 2006 SIENNA TODAY I WAS ABOUT TO STOP THE CAR WHITE PARKING IT; WE PUT THE PARK THEY SILL RUN; THEY NEVER STOP, SO I TURN OFF THE ENGINE; NOW THEY NO MORE START VERY DAMAGED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11337372July 3, 2020
STRUCTURE:BODY
2015 SIENNA [XXX] DOORS WOULD NOT CLOSE AFTER OPENING WITH THE KEYFOB. COULD NOT CLOSE DOORS WITH THE ENGINE RUNNING AND USING INTERNAL BUTTONS ON ALL LOCATIONS HAD TO MANUALLY CLOSE DOORS. THE VEHICLE WAS PARKED. THIS HAPPENED TWICE RECENTLY, 6/12/2020 AND 7/1/2020 INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *CC *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11331738June 30, 2020
FUEL SYSTEM, GASOLINE
TL* THE CONTACT OWNS A 2019 TOYOTA SIENNA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V012000 (FUEL SYSTEM, GASOLINE) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. ALAMO TOYOTA LOCATED AT 18019 NORTH U.S. HWY 281, SAN ANTONIO, TX 78232, (210)494-1604, WAS CONTACTED AND CONFIRMED THAT PARTS WERE NOT YET AVAILABLE. THE CONTACT STATED THAT THE VEHICLE WAS MODIFIED TO TRANSPORT HER DAUGHTER WHO WAS WHEELCHAIR BOUND. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11331745June 30, 2020
FUEL SYSTEM, GASOLINE
TL* THE CONTACT OWNS A 2018 TOYOTA SIENNA. THE CONTACT STATED THAT AFTER STARTING THE VEHICLE AND EXITING THE DRIVEWAY, THE VEHICLE SURGED FORWARD WHILE IDLE, WITH AN UNKNOWN WARNING LIGHT ILLUMINATED. THE CONTACT THEN RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V012000 (FUEL SYSTEM, GASOLINE) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. NORTH BAKERSFIELD TOYOTA (19651 INDUSTRY PKWY DR, BAKERSFIELD, CA 93308, (661) 615-1100) WAS CONTACTED AND CONFIRMED THAT PARTS WERE NOT YET AVAILABLE FOR THE RECALL REPAIR. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 2,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11331456June 29, 2020
AIR BAGS
DASHBOARD OF CAR, INCLUDING THE AREA OVER THE FRONT SEAT PASSENGER AIRBAG IS FULL OF CRACKS. IN THE EVENT OF A FRONT END COLLISION AND AIRBAG DEPLOYMENT THERE COULD BE SHARP SHARDS OF PLASTIC THRUST AT FRONT SEAT PASSENGER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11331498June 29, 2020
STRUCTURE:BODY
LIFT-GATE FRAME CRACKING AROUND LEFT HINGE. SAFETY HAZARD AS THE LIFT-GATE COULD BECOME UNSECURED WHILE DRIVING, OR DURING OPERATION, RESULTING IN INJURY OR CRASH. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11331502June 29, 2020
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2018 TOYOTA SIENNA. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 20 MPH, THE MASTER WARNING LIGHT ILLUMINATED AND THE VEHICLE STALLED. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. AN UNKNOWN DEALER WAS NOTIFIED OF THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT WAS INFORMED THAT THE VIN WAS INCLUDED IN THE NHTSA CAMPAIGN NUMBER: 20V012000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED THE FAILURE LISTED IN THE RECALL. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. THE FAILURE MILEAGE WAS 56,000. *BF CONSUMER STATED DEALER FIXED THE PROBLEM BY REPLACING THE TANK FUEL PUMP.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11330888June 25, 2020
SERVICE BRAKES, STEERING, WHEELS
THE SLIP INDICATOR LIGHT (CAR WITH SWERVE LINES) STARTED COMING ON INTERMITTENTLY WHILE TURNING ON HIGHWAYS ETC. (BUT NOT WHEN ANY RISK OF TIRE SLIPPING). THEN VSC LIGHT ALSO CAME ON AND ALARM SOMETIMES SOUNDED. VISIT TO OUR OWN MECHANIC, NO PROBLEMS FOUND. IN THE LAST 2 YEARS THE ABS SYSTEM HAS ACTIVATED (DAILY) IT UNEXPECTEDLY APPLIES THE BRAKES WHILE IN MOTION. IT IS ON SPECIFIC TYPES OF CURVE AND WHILE DRIVING AT LEAST 30MPH, BUT HAS DONE AT 35, 55, 70 MPH, ON SLIGHT OR MEDIUM TURNS (NOT REAL SHARP TURNS), GOING UPHILL OR DOWNHILL AND LEFT OR RIGHT. TOOK MY MECHANIC FOR A RIDE WITH THE DIAGNOSTIC COMPUTER HOOKED UP, IT DID THE ABS BRAKING, WARNING LIGHT, AND BEEPING 5 TIMES BUT COMPUTER SHOWED NO CODES. SUGGESTED RESETTING YAW WHICH WE DID, IT DID NOT HELP. SUGGESTED CALLING TOYOTA, THEY WERE NO HELP, SAID THEY HAD NEVER HEARD OF THAT PROBLEM AND MY MECHANIC PROBABLY DID NOT KNOW HOW TO READ THE COMPUTER. WHEN ABS ACTIVATES IT'S VERY DANGEROUS - THINKING ABOUT DEACTIVATING ENTIRE VSC SYSTEM. I BELIEVE THE RACK AND PINION MAY PLAY A ROLE, THERE ARE RATTLE AND BUMP SOUNDS, PERHAPS A LOOSE SUSPENSION IS THE CULPRIT, THAT IS OUR NEXT OPTION. I HAVE ALREADY REPLACED STRUTS, FRONT WHEEL BEARINGS, ALL NEW TIRES, HAD IT ALIGNED, DID NEW BRAKE PADS, AND ROTORS. ABSOLUTELY FED UP WITH THIS PROBLEM! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11330552June 24, 2020
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
TL* THE CONTACT OWNS A 2014 TOYOTA SIENNA. THE CONTACT STATED THAT THE VEHICLE WAS REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 16V858000 (STRUCTURE), HOWEVER THE FAILURE RECURRED. THE CONTACT STATED WHILE STOPPED, THE DRIVER'S SIDE REAR DOORS FAILED TO LOCK SECURELY. ON SEVERAL OCCASIONS THE DOORS WERE UNABLE TO BE UNLOCKED FROM INSIDE OR OUTSIDE OF THE VEHICLE. THE CONTACT STATED THE DOORS WOULD UNLOCK WHILE DEPRESSING THE UNLOCK BUTTON ON THE DASHBOARD. THE VEHICLE WAS TAKEN TO TOYOTA OF SCRANTON LOCATED AT 3400 N MAIN AVE, SCRANTON, PA 18508, WHERE THE VEHICLE WAS DIAGNOSED AND THE CONTACT WAS INFORMED THAT AN UNKNOWN PART NEEDED TO BE REPLACE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS INFORMED OF FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11330408June 23, 2020
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC), STEERING
ABOUT A FIVE YEARS AGO THE SLIP INDICATOR LIGHT (CAR WITH SWERVY LINES) STARTED COMING ON INTERMITTENTLY WHILE TURNING ON HIGHWAYS ETC. (BUT NOT WHEN ANY RISK OF TIRES SLIPPING). I BROUGHT IT TO TOYOTA THREE DIFFERENT TIMES OVER THE YEARS AND TOYOTA ALWAYS STATES THEY CAN NOT DUPLICATE ISSUE AND STATES THEY CAN?T FIX IT BUT MAYBE DRIVE SLOWER (REALLY IT HAS NOTHING TO WITH MY SPEED AFTER YEARS OF DEALING WITH THIS ITS BEEN SOMETHING WE JUST DEAL WITH). THE VSC LIGHT ALSO COMES ON AND ALARM SOMETIMES SOUNDS WHILE DRIVING. TWO MORE TRIPS TO TOYOTA AND SEVERAL VISITS TO DIFFERENT MECHANICS AND NOBODY CAN FIND OUT THE PROBLEM. IN THE LAST 6 MONTHS THE ABS SYSTEM IS ALSO BEING ACTIVATED WITHOUT ME APPLYING THE BRAKES. IT DOES IT WITHOUT WARNING. ALL OF THESE ISSUES CAN BE ON A CURVE AT DIFFERENT SPEEDS OR ON A SLIGHT OR MEDIUM TURNS (NOT REAL SHARP TURNS), GOING UPHILL OR DOWNHILL AND LEFT OR RIGHT. OUR VAN HAS ABOUT 150,000 MILES ON IT NOW ON 2020 BUT WHEN THE PROBLEM FIRST STARTED IT ONLY HAD AROUND 110,000 MILES ON IT. WE HAVE CHANGED BRAKES, TIRES, ROTORS, BRUSHING ON ADVICE FROM DIFFERENT MECHANICS TO TRY TO FIX THE ISSUE. NOTHING WORKS. TOYOTA CANNOT FIGURE IT OUT. IT'S BECOMING MORE DANGEROUS BECAUSE NOW THE ABS IS BEING ACTIVATED WITH THIS PROBLEM. I CAN'T TELL IF MY BRAKE LIGHTS COME ON SO THAT DRIVERS BEHIND ME CAN TELL THAT I?M SLOWING DOWN VERY QUICKLY. THIS JERKS THOSE IN THE CAR AND I?M AFRAID WE MAY LOSE CONTROL. I HAVE READ ON DIFFERENT WEB SITES THAT THIS IS COMMON WITH A TOYOTA AND IT'S JUST NOT MY VAN. IF I HAD THE MONEY I WOULD BUY A DIFFERENT VEHICLE BUT BEING ON A FIXED INCOME I DON'T HAVE THE LUXURY TO DO SO. HOW CAN A CAR COMPANY HAVE SO MANY COMPLAINTS FROM CONSUMERS ABOUT THIS COMMON PROBLEM BUT STILL CAN'T TELL US HOW TO FIX IT? IT'S TOYOTAS DESIGN THEY SHOULD BE ABLE TO TELL THE CONSUMER WHAT IS CAUSING THIS ISSUE AND HOW TO FIX IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11330061June 22, 2020
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC)
THIS VEHICLE HAS A TRACTION CONTROL FEATURE WHICH HELPS KEEP IT FROM SKIDDING OUT OF CONTROL IN ICY, WET, OR OTHERWISE UNSTABLE CONDITIONS. IT CAN HELP AN OUT OF CONTROL VEHICLE GET BACK INTO CONTROL BY DOING A VARIETY OF THINGS, INCLUDING BRAKING. PREVIOUSLY THIS FEATURE HAD ONLY KICKED ON WHEN I WOULD SLIDE ON THE SNOW DURING A LOW SPEED TURN AND WOULD SLIDE IN THE SNOW (WHICH WAS GOOD). BUT OVER THE PAST FEW MONTHS, THERE HAVE BEEN TWO TIMES THAT THIS FEATURE HAS KICKED ON AT HIGH SPEEDS (ONCE AT 40MPH AND ONCE AT 65MPH) ON DRY ROADS, BOTH WHILE TURNING AROUND A CURVE. SUDDENLY THE BRAKING SYSTEM IS APPLIED WITHOUT ANY WARNING AND THE VEHICLE SWERVES SLIGHTLY AND DOES WHAT IT WANTS FOR A FEW SECONDS. THEN IT STOPS. IF THIS WERE TO HAPPEN ON AN ICY ROAD AT THOSE SPEEDS, THE VEHICLE COULD CERTAINLY SPIN OUT OF CONTROL. THE VEHICLE COULD ALSO SWERVE INTO AN ONCOMING LANE OF TRAFFIC. I HAVE SEEN MANY FORUMS ONLINE WHERE OTHER SIENNA OWNERS ARE HAVING THE SAME ISSUE AND TOYOTA DEALERS SAY THEY CAN'T REPLICATE OR FIX THE ISSUE. THIS IS CERTAINLY A SAFETY ISSUE THAT NEEDS TO BE LOOKED INTO BY TOYOTA TO SEE WHAT IS CAUSING THIS ISSUE. THANK YOU! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11330108June 22, 2020
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC), SUSPENSION
VEHICLE WOULD ENGAGE BRAKES BY ITSELF AND VSC AND TRACTION CONTROL LIGHTS WOULD START FLASHING AND BEEPING WHEN GOING AROUND CURVES OR HITTING BUMPS IN THE ROAD. THIS WAS FRIGHTENING, AND CAUSED ME TO NOT IN GOOD CONSCIENCE SELL THE VEHICLE OUTRIGHT TO ANOTHER PERSON, SO I LOST THOUSANDS OF DOLLARS BY TRADING IT IN. THIS HAPPENED INTERMITTENTLY FOR OVER A YEAR. ESTIMATED FINANCIAL LOSS $4000.00. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11329865June 21, 2020
SERVICE BRAKES
TRACTION CONTROL ACTIVATES ON DRY PAVEMENT AT RANDOM SPEEDS CAUSING VEHICLE ABS SYSTEM TO BRAKE AUTOMATICALLY. THIS HAPPENS ON GRADUAL CURVES TAKEN AT 30-45 MPH CAUSING THE VEHICLE TO PULL WHEN ABS ACTIVATED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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