Toyota Sienna Complaints

9,048 consumer complaints on file.

#11442282December 1, 2021
ELECTRICAL SYSTEM
The vehicle rear sliding door had a recall. I had the recall preformed at Smithtown Toyota. After the correction was done. I continue to have same issues with the drivers side rear sliding door. Where it will not open when pushing the open button on my controls in the front. Or when my child 12 years old attempts to manually open the door. As this does not happen all the times. The dealer says they can not replicate the problem and it is working to manufacture standards. I spoke with Toyota corporate and they are aware of continued problems with the sliding rear doors. the have a customer support group, but I would have to pay for the dealer to inspect the vehicle. I have extended warranty so they said I wouldn't then have to pay. However every time you take it in with a problem they can never replicate the problem. They are not the only dealer with this response. It must be a set line throughout all brands as its always that answer until your warranty expires. When it expires then all of a sudden they can find all problems and fix everything.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11441604November 24, 2021
WHEELS
Swollen lug nuts. Won’t fit any wrench. Affects ability to remove a tire in case of needing to repair a flat tire.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11441132November 20, 2021
SERVICE BRAKES, ELECTRICAL SYSTEM, STEERING
While driving on dry freeway or other stable road conditions, the Electronic Stability Control kicks in, braked hard, causing the van to swerve, and the lights on the dash started flashing, accompanied by a loud beeping. This has happened multiple times now. There is no reason for this to be occurring. It is involuntary, sudden, and random. If someone were close behind me, they could rear-end the vehicle. It also sometimes pulls the steering so hard that it swerves into the other lane. This is a serious safety issue that Toyota needs to deal with.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11440625November 16, 2021
SERVICE BRAKES, ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
Anti skid/slip malfunctions, Brakes are automatic applied while turning a corner. When this happen one dry road surfaces it was harder to control the car. This happen multiple times in the pass. Yes my safety and others on the road was put at risk. Yes been confirmed by independent service centers. 4.) UNKNOWN 5).No. The warning indicator light and buzzer comes on at the time the incident happens.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11440475November 15, 2021
ENGINE
The contact owns a 2015 Toyota Sienna. The contact stated while starting the vehicle he noticed that the vehicle was shuddering and shaking uncontrollably. The check engine warning light was illuminated. The contact attempted to restart the vehicle however, the failure persisted. The contact took the vehicle to an independent mechanic to be diagnosed. The contact was informed that the failure was due to low cylinder pressure on cylinder #6. The mechanic was not able to do the repair on the vehicle, so the contact took the vehicle to the local dealer who diagnosed and confirmed the failure as a misfire and low-pressure cylinder #6 and that the spark plug was damaged. The vehicle was repaired however, the failure persisted. The dealer recommended that the engine be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 87,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11440553November 15, 2021
TIRES, TIRES:TUBE, TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS
I purchase these tires 07/21/2021 (215/ R16) in the amount of $387.14 from Discount tire at 875 S. Randall RD Elgin IL , after I purchase the tires TPMS- indicator dash light kept coming on i was going back to Discount tire almost 3x a week as of today date I'm losing 25% air pressure in all 4 tires Discount tire keep just putting air in and giving me the runaround about these tire's trying to get myself to buy $$$$ more of other things telling me it will help the tire's but before i purchase these tires i had NO problem with my TPMS system I let Discount tires salesperson talk me into buying new tire sensor but it did NO GOOD , it didn't HELP at all !
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11440333November 13, 2021
STEERING, UNKNOWN OR OTHER
My Toyota Sienna XLE 2006 VSC and ABS comes on when I drive uphill or downhill mostly when I steer to the left. This is a situation common on freeway ramps in or out. When this happens the car slows down abruptly beeps a loudly. This is an issue reported by many owner of that vehicle model across several years.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11440334November 13, 2021
UNKNOWN OR OTHER
Before June 4, 2020 my Sienna started having intermittent alerts regarding rear hatch alarms: interior lights blinking, dash display alert, & LCD alert. Bumpy roads and turns caused the alerts. I brought the van to a Toyota dealer on 6/4/2020 and the dealer could not reproduce the problem. Since then the alerts became constant, no longer intermittent. I had the 3rd row seats in use I became very concerned that rear hatch could open at any time with potentially a dangerous situation for the grandchildren. I brought the Sienna to another Toyota Dealer for service (11/1/2021)and described the ongoing problem and safety concerns. The Service Agent checked the Sensor Door Recall for the Sienna and informed me that this malfunction was NOT covered under the recall, although it triggers the sensor door alarm. He informed me that there would be a $142 Diagnostic Fee plus parts and labor to correct the problem. I told him that I removed the rear hatch interior panel and disconnected the door lock control so I could drive the car without the alarm distraction. I researched buying the Trunk Lock Actuator (Dorman Part # 931873, Rock Auto Parts $193.82 Tax & shipping) for self replacement. All that was needed was a 10mm socket to remove & replace 3 bolts and reconnect the electric connector and replace the panel. I completed this repair myself in less than 1/2 hour. I feel that this is a SERIOUS SAFETY ISSUE and should be included under the sensor recall directive - or a new recall directive - for Sienna 2011-2018 without charge to the owner.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11439701November 8, 2021
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
I have complained about both rear sliding doors acting erratically for almost 3 years. These doors were under a recall, as they sometimes were overloaded and would cause the fuse to blow and the door(s) would/could swing open while moving. It happened to me NUMEROUS times. Once it was so bad, that I couldn’t bring my son yo school because the door wouldn’t stay shut. They beep upon auto open and you have to fight the door open or shut no matter if you switch off the “auto door” button or not. It has been to 3 different dealers in less than 3 years. The first dealer only replaced one junction box, and wiring harness on the passenger door because that it the only door that acted up while they were in possession of sienna. The door less than a 1000 miles later started to have issues - opening, closing, staying closed. I brought it to another dealer closer to my new house - they did not fix it as it didn’t do it for them with 10 tries while parked using auto and manual settings. That seems irresponsible and irrelevant as the ongoing customer complaint is the door swinging open whilst driving (neither dealer drove it, to see if it would swing open). Nonetheless, as the drivers side door never acted up at any dealer visit - they never replaced the recalled parts even knowing it has issues and saw video of it that I took. My vehicle is now sitting at a dealer with a $1600 repair bill for the same latch, as well as the back latch for the “recalled” parts - and they are refusing to acknowledge ANY RECALL WVER on the doors (safety recall G-04) as well as Toyota customer care so far is refusing to provide monetary assistance with this ordeal as my extended warrantee expired. One doors “repair” has made the door seemingly worse, and one door has never been repaired in regards to specific recalled parts as dealer states “no issue was seen with power sliding doors”. My niece lost a lot of $70 Birkenstock’s when my door FLUNG OPEN SO FAST at 50mph with no warning (door open light)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11439744November 8, 2021
UNKNOWN OR OTHER
I was driving my 2016 Sienna 30 mph, when suddenly, the rear driver's side window exploded. The police came and inspected the incident, the surroundings and the vehicle, and determined that there was no object or strike to cause the explosion. There were no warnings or lamps. There was no pressure change such as a window or door opening to cause the explosion. Should the glass have imploded, we would be having a very different conversation, as my two children were in the vehicle with me. The safety of my two children was at risk due to the glass exploding. We called our local Toyota dealer, and they claim to have no information on dealer notifications, recalls, or even heard of such a thing, perhaps to avoid having to pay for the repair. I have attached a photo of the damaged window.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11438870November 1, 2021
TIRES
215/65 R 16. Four new CONTINENTAL tires fitted early 2021 to Sienna at Discount Tire in Tucson. July 2021 severe vibration and evidence of tire structural issue photographed. All tires showed similar failure mode.. this was on a very hot day. I took the vehicle to Big O tires and had the front two replaced at my expense so the vehicle was drivable. I returned to Discount Tire in Tucson (Speedway) to ask for a recall check after I learned of the 2021 recall on similar Continental tires for sidewall failure. Discount tire reimbursed one tire. I complained to agent Matthew Harby that the other two tires were dangerous because they showed the same sidewall defect on the hot day. He denied my request for replacement if the remaining two Continental tires because there was no open recall on these. I told I him I was worried about a catastrophic failure in normal operation. I then resumed driving. The weather cooled off and until October the two tires behaved normally again.. On 10/30 about 630pm I was dri ong on I10 and experienced catastrophic tire failure in the outside lane speed approx 65mph. I was fortunate to be able to pull over without losing control but the photo shows the extent of this serious failure. I am now at Discount Tire on Ina Road in Tucson requesting replacement of the failed tire and the final remaining CONTINENTAL tire. The photos should show sufficient evidence of sidewall failure matching the failure mode of the recalled tires. THESE ARE DANGEROUS AND NEED NHTSA ACTION WITH A UNIVERSAL RECALL BEFORE A FATAL EVENT OCCURS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11438176October 26, 2021
UNKNOWN OR OTHER
Jack provided with vehicle failed during change of tire.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11437926October 24, 2021
SERVICE BRAKES
I've had multiple instances of driving along at varying speeds ranging from 35 to 65 mph, where the traction control kicked in abruptly, the slip indicator lights come on along with the traction control light on the dashboard, a beeping sound occurs, and the van brakes suddenly on its own. This has happened on dry pavement without any reason for traction control to kick in whether I'm driving straight or going around a curve. It is very dangerous and I've stopped driving the vehicle since I often drive with my 3 young children and I fear for our safety.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11437922October 23, 2021
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
When driving my 2005 Toyota Sienna van tonight, the Traction Control System engaged suddenly on a slight turn at highway speeds, the ABS System automatically engaged and the van pulled to the right, I had to forcibly muscle the steering wheel to remain on the road, in addition to pulling to the right the ABS braking system suddenly and unexpectedly slowed me down from 55 to 30 mph and the alarm sounded. After stopping to check things out, I proceeded cautiously toward home, the same thing happened 2 more times, so I stopped and turned off the "Traction Control System" button. The same thing happened one more time even with the VSA button off. I got online at home and found that this is quite a common issue that Toyota is aware of. This put me and my family at risk and others at severe risk!This is a critical safety issue! Please tell me how to fix it. Many reports of dealerships ripping people off and not fixing the issue. Should be a simple recall fix.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11437319October 19, 2021
ENGINE, FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
On 10/14/2021, as my wife was pulling into our attached garage, the vehicle suddenly accelerated, hitting a metal storage shelf located at the back wall of the garage. The impact of the crash caused the vehicle and the shelf to extensively damage the dry wall of that area of the garage, as well as to damage the pedestal supporting the house water heater, which resulted in the water heater detaching away from the wall and being destroyed. There was, of course, also major damage to the front bumper area of the vehicle. It is my contention that the cause of the accident lies in some component of the vehicle acceleration system. I believe this to be true because of two prior incidents which occurred within the month before this happened. On 09/16/2021, I was driving this vehicle and wanted to make a U-turn. I was traveling at approximately 10 MPH, but as I began the turn, suddenly, the vehicle accelerated to about 25 MPH, even though my foot was off the accelerator. My wife and granddaughter were in the vehicle at the time and both expressed alarm, somehow thinking I had purposely made this maneuver, which I assured them that I had not. Then, approximately 7-10 days later (I am unsure of the date), I was driving, alone, in this vehicle and went to make a left-hand turn. The vehicle again accelerated, even though I had removed my foot from the accelerator pedal and was applying the brakes. I estimate that as I began the turn, my speed was 10-15 MPH, but the vehicle accelerated to 25-30 MPH. I dismissed both of these prior incidents as not too important and attributed them to some unknown anomaly on the road. However, after the latest incident involving the damage to my garage and vehicle, research showed that several Toyota models and specifically the Sienna have had similar issues in the past. I am reporting this incident to Toyota for their evaluation, but wanted to make your agency aware, also.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11436985October 16, 2021
ELECTRICAL SYSTEM, SERVICE BRAKES
On October 15, 2021 at 2 pm I drove into the driveway of a friend. I turned to the right of the driveway on her grass so I could backup and face the road. I’ve done this many times in the past. On this day as I put my foot on the break the van accelerated at a very very high speed. The van was out of my control at this point. I do not know how fast because this all happened in seconds. I was heading straight to their privacy wood fence only feet away. Approximately 20 feet. I don’t recall breaking again but turned the wheel to the right trying to avoid the fence. I hit the fence at a high speed damaged the left bumper and scraped the drivers side of the door. The next second I attempt to break again so I could back out of this when the van continued to accelerate at high speed going straight toward the house only a few feet away. I attempted to avoid the house and hit the right bumper hard at a high speed on the corner of the house. At this point the acceleration stopped and I was able to backup and turn the car around and finally turn the car off. There is major damage to the van and some to the fence and house. I was very upset and in shock and some soreness the next day but thankfully no one was hurt. This is a very small yard area that this took place at. I am still in shock and extremely confused as to why this happened. I do know without question my foot was not in the accelerator. The van is presently in the body shop. I would like to mention I have a clean record at the age of 64 I have never had an accident and/or speeding ticket in my life. This truly was not human error. I’m a very experienced driver. If it was human error the van should have stopped at the first point of impact on the fence, but did not. It continued to accelerate at a fast speed after hitting the fence hard. The van paused but continued to accelerate at this point when I hit the break again and it went toward the right straight for their house.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11436210October 10, 2021
TIRES:TREAD/BELT
YOKO TORNANTE 235/55 R 14, released belt on passenger rear tire in June 2021. Tired bought and installed October 2017, tires have 75,000 mileage rating. Tire had less than 31,000 miles on it at failure. No warning lights or alerts; tire inspected at Island Tire in Marathon, Florida on trip from Virginia. Caught issue prior to any injury. Issue took place on vacation from Virginia. Second failure of tires on Drivers front and passenger front in September 2021 for released belt. Yoko Tornante 135/55 R 14. Appears to be bad batch of tires.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11436211October 10, 2021
TIRES:TREAD/BELT
YOKO TORNANTE h/v 235/55 R 18 released belt on Drivers front and passenger front during September 2021; mileage at time is 85850, mileage at install was 54380. tires had 31,470 on them at failure with a 75,000 rating. Previous failure of: YOKO TORNANTE 235/55 R 14, released belt on passenger rear tire in June 2021. Tired bought and installed October 2017, tires have 75,000 mileage rating. Tire had less than 31,000 miles on it at failure. No warning lights or alerts; tire inspected at Island Tire in Marathon, Florida on trip from Virginia. Caught issue prior to any injury. Issue took place on vacation from Virginia. Second failure of tires on Drivers front and passenger front in September 2021 for released belt. Yoko Tornante 135/55 R 14. Appears to be bad batch of tires.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11436239October 10, 2021
AIR BAGS
SRS Airbag check issue. Last few days, my car has been showing following symptoms 1) Day 1: SRS airbag check warning is flashing on the display. The passenger airbag is always OFF regardless of the passenger being seated or not. 2) Day 2: SRS airbag check warning goes away, but passenger seat airbag is always ON regardless of anyone sitting or not. Also the seat belt chime is sounded for the passenger seat. 3) Day 5: SRS airbag check warning comes back and passenger airbag is OFF. (same as Day 1). The auto mechanic says there is a code about Occupant classification system that is malfunctioning. Dealer wants to charge me a lot of money just to get it inspected and diagnosed. The car has not been in any collision. This seems like totally Toyota's design and part reliability issue. In no condition the driver or passenger safety should be compromised in such manner. Yet Toyota dealership is not standing behind their mfg commitment to safe driving experience.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11436200October 10, 2021
STRUCTURE:BODY, UNKNOWN OR OTHER
sunroof exploded while driving
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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