Toyota Sienna Complaints

9,048 consumer complaints on file.

#10070274January 15, 2004
ENGINE AND ENGINE COOLING
MY CAR'S ENGINE FAILED AT 20,000 MILES. THE DEALER SAID IT WAS DUE TO SLUDGE, BASED ON MY NOT CHANGING THE OIL OFTEN ENOUGH. I HAD CHANGED THE OIL EVERY 6000 MILES, NOT EVERY 3000 MILES. THE DEALER, JIM COLEMAN TOYOTA OF BETHESDA MD STATED THAT I WAS AT FAULT AND THAT TOYOTA WOULD DO NOTHING FOR ME. FIRST COLEMAN FLUSHED THE ENGINE, AT A COST OF 1000. WHEN THIS REPAIR ONLY HELD FOR 2000 MILES OR SO, I WAS TOLD I NEEDED TO REPLACE MY ENGINE. I DID SO AT ERNIE'S, A TOP-RATED REPAIR SHOP IN BETHESDA (CONSUMER CHECK LIST)AT A COST OF 5600, CONSIDERABLY LESS THAN TOYOTA'S PRICE OF 7500. I HAVE FAITHFULLY CHANGED MY OIL SINCE THAT TIME ON OR BEFORE THE 3000 MILE MARK. THE ENGINE HAS AGAIN FAILED DUE TO SLUDGE BUILD-UP!!! I AM NOW EXPECTING THAT TOYOTA WILL REPLACE THE ENGINE AT NO COST TO ME, BUT I AM CONCERNED THAT THERE WILL BE SOME CATCH TO THIS...
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10070511January 15, 2004
ENGINE AND ENGINE COOLING
SLUDGE IN THE ENGINE. VAN IS IN THE SHOP AS WE SPEAK. DEALER SAYS THE REPAIRS WILL BE COVERED BUT WHO IS GOING TO COVER OUR LOSE WHEN WE TRY TO SELL THIS VAN WITH THE PILE OF CRAP FOR AN ENGINE? I SAT IN THE OFFICE OF THE SERVICE MANAGER AND LISTEN TO HIM SIDE-STEP THE PROBLEM UNITL I COULD TAKE NO MORE. I THEN QUESTIONED HIM ABOUT ANY OTHER ISSUES WITH A 2000 SIENNA AND HE LOOKED ME RIGHT IN THE EYES AND SAID NO. NO, UNTIL I QUESTIONED HIM ABOUT THE ADDTIONAL DRIVE TRAIN PROBLEM AT WHICH TIME HIS RESPONSE WAS, "OH, UM, YEAH WE DID JUST RECIEVE A LETTER AN THAT". TOYOTA AND THE DEALERS SHOULD BE HELD ACCOUNTABLE LIKE A LOW-LIFE CON ARTIST THAT SWINDLE AND SCAM PEOPLE. I PAID MY VAN OFF THREE WEEKS AGO AND I'M SITTING HERE LOOKING AT A WORTHLESS DOCUMENT THAT IS THE TITLE. AS SOON AS MY VAN GETS OUT OF THE SHOP I'M FIXING TO SPREAD THE WORD AROUND HERE ABOUT WHAT A CRAPPY DEAL THIS IS. DO THE SAME IN YOUR TOWN TOO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10070575January 15, 2004
ENGINE AND ENGINE COOLING
I AM NOT SURE OF DATES, BUT OUR TOYOTA DEALER TRIED TO BLAME US FOR THE "SMOKING" PROBLEM DUE TO THE LACK OF OIL CHANGES. WE DID NOT SLACK OFF ON THE OIL CHANGES, AND NOW THEY ADMIT THAT THE "SMOKING" PROBLEM IS DUE TO BAD ENGINE DESIGN, OR WHATEVER. WE HAVE HAD THE VAN IN FOR REPAIRS SEVERAL TIMES, BUT I AM NOT SURE OF DATES, OR HOW MUCH WE HAVE SPENT. THE PROBLEM HAS STARTED AGAIN, AND THIS TIME, NOT ONLY IS IT SMOMKING, AND READS LOW OIL (ON THE DIP STICK), BUT WE ARE NOW GOING THRU A QUART OF OIL PER TANK OF GAS!!! I AM ABOUT TO DEAL WITH TOYOTA, AND SEE WHAT THEY CAN/WILL DO FOR US. THEY ORIGINALLY CLAIMED WE HAD TO SEND THEM ALL KINDS OF INFO, NOW, WHAT I AM READING, IS THAT THEY HAVE (NOT QUITE) ADMITTED THE PROBLEM IS DUE TO A MANUFACTUREING DEFECT, AND THEY CLAIM THEY WILL FIX IT. TOYOTA HAS REPLACED OUR MOTOR. WE BROUGHT OUR VAN IN ON A WENDS, AND HAD IT BACK THE FOLLOWING WENDS. IT TOOK THEM A WEEK BECAUSE WE HAD SOME BIG STORMS IN GA AND THE POWER WENT OUT FOR A FULL DAY. OTHER WISE, I BELIEVE WE WOULD HAVE HAD THE VAN BACK BY TUES. AS OF RIGHT NOW, THE VAN SEEMS TO BE FINE. THEY HAD TO REPLACE THE WHOLE MOTOR, BECAUSE OUR OLD MOTOR (116,000 MILES, BY THE WAY) WAS SHOT. TOYOTA ALSO PAID FOR A RENTAL CAR THE WHOLE TIME OUR VAN WAS IN THE SHOP. OUR NEXT STEP IS TO SEE IF TOYOTA HOLDS TRUE TO THEIR PROMISE OF REIMBURSING ALL THE MONEY WE SPENT ON OIL AND OIL TREATMENTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10068983January 15, 2004
SERVICE BRAKES, HYDRAULIC, FUEL SYSTEM, GASOLINE, SUSPENSION, UNKNOWN OR OTHER, POWER TRAIN, STEERING, ENGINE AND ENGINE COOLING:EXHAUST SYSTEM, ENGINE AND ENGINE COOLING, EQUIPMENT:ELECTRICAL
ALL THE ABOVE DATA IS AN ESTIMATE BECUASE WE ARE WAITING FOR COPIES OF ALL MAINTENANCE AND REPAIR RECORDS FROM TOYOTA - - BUT WE HAVE HAD MULTIPLE PROBLEMS WITH THIS VEHICLE INCLUDING SCREECHING BRAKES, LEFT VEER WHEN DRIVING, BAD TRANSMISSION (REPLACED TWICE),SMOG CHECK FAILURE DUE TO OXYGEN SENSOR AND/OR ENGINE PROBLEMS, CLUNKING NOISES IN ENGINE, A SHUDDERING OF VEHICLE WHEN DRIVING OR BRAKING. THE CAR HAS BEEN AT DEALERS FOR AS LONG AS 3 WEEKS; DEALER ADMITS NOT KNOWING WHAT IS WRONG. FAILED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10069040January 15, 2004
ENGINE AND ENGINE COOLING
DESLUDGE ENGINE, REPLACE VALVE STEM SEALS AND CLEAN OUT OIL PAN. CLEANED ENGINE BUT MY CONCERN IS THAT THEY HAVE NOT FIXED THE ROOT CAUSE. WANT THE ENGINE PROBLEM FIXED NOT JUST CLEANED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10055218January 15, 2004
ENGINE AND ENGINE COOLING:ENGINE
THE ENGINE STOPPED OPERATING DUE TO ENGINE SLUDGE. THE CONSUMER INDICATED THAT THE ENGINE BURNED OIL TOO FAST WHICH CAUSED THE SLUDGE TO BUILD UP. THE DEALER SAYS THE ENGINE HAS TO BE REPLACED. PLEASE PROVIDE ANY ADDITIONAL INFORMATION. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10052928January 12, 2004
STRUCTURE:BODY:DOOR
WE OWN A 2004 TOYOTA SIENNA LIMITED AWD. THE VEHICLE WAS PARKED ON A 10 % GRADE, THE BUTTON TO OPEN THE PASSENGER SIDE AUTO SLIDING DOOR WAS PUSHED TO OPEN THE DOOR. RATHER THAN OPENING SLOW AND CONTROLLED AS NORMAL, THE DOOR SHUT BACK AT SUCH SPEED AND STRENGTH THAT IT RIPPED THE DOOR OFF THE TRACKS AND UP INTO THE REAR WINDOW. THIS DID SEVERAL THOUSAND DOLLARS OF DAMAGE TO THE CAR...THIS IS HOW HARD THE DOOR SLAMMED OFF THE TRACKS, MY SON WAS STANDING BY THE DOOR TO GET IN AND WAS KNOCKED BACKWARDS ONTO THE GROUND. A SMALLER CHILD WOULD HAVE BEEN SERIOUSLY INJURED! TOYOTA ACTUALLY KEPT OUR CAR FOR 3 WEEK SO THEY COULD FLY IN ENGINEERS FROM HEADQUARTERS TO INVESTIGATE... WHEN PRESSED FOR INFORMATION, WE WERE TOLD THIS IS NOT THE FIRST TIME IT HAS HAPPENED, THE MANAGER AT OUR DEALERSHIP WAS AWARE OF 5 OTHER CASES. *LA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10052736January 9, 2004
STRUCTURE:BODY:DOOR, TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS
HILD SAFETY LOCKS ON REAR SLIDING DOORS ARE BYPASSED AND RENDERED USELESS BY REAR POWER DOOR BUTTONS. WITH THE CHILD SAFETY LOCKS ENGAGED THE SLIDING DOORS CAN NOT BE OPENED MANUALLY FROM THE INSIDE. HOWEVER THE REAR POWER DOOR BUTTONS LOCATED ON THE REAR DOORS, ON THE FRONT CONSOLE, AND ON THE REMOTE ALL FUNCTION NORMALLY. THERE IS A SEPARATE BUTTON ON THE FRONT CONSOLE THAT DEACTIVATES THE POWER DOOR FUNCTION, BUT IT DEACTIVATES IT FROM ALL 3 POINTS (BUTTONS ON THE REAR DOORS, ON THE FRONT CONSOLE, AND ON THE REMOTE) RENDERING THE EXPENSIVE POWER DOOR FEATURE USELESS. TO COMPLY WITH THE CHILD SAFETY LOCK REQUIREMENT, WHEN THE CHILD SAFETY LOCK IS ENGAGED IT SHOULD DISABLE MANUAL OPENING OF THE DOOR BY BACKSEAT OCCUPANTS AND SHOULD DISABLE THE POWER DOOR BUTTONS LOCATED ON THE BACK DOORS WITHIN EASY REACH OF BACKSEAT OCCUPANTS. MANUFACTURER WAS CONTACTED, BUT HAS FAILED TO FOLLOWUP OR OFFER ANY SOLUTION (TOYOTA CASE # 2003 1204 0595). POWER DOORS CLOSE TOO HARD AND POSE SERIOUS INJURY RISK TO CHILDREN. POWER DOORS CLOSE HARD ENOUGH TO EASILY HURT AN ADULT. MY TWO YEAR OLD SON WAS INJURED WHEN HE ACTIVATED THE POWER DOOR BUTTON LOCATED IN THE BACK SEAT AND MANAGED TO CLOSE THE DOOR ON HIS ARM. MULTIPLE DEALERS HAVE INFORMED ME THAT THE POWER DOORS ARE NOT ADJUSTABLE AND THEREFORE CANNOT BE CHANGED. MANUFACTURER WAS CONTACTED, BUT HAS FAILED TO FOLLOWUP OR OFFER ANY SOLUTION (TOYOTA CASE # 2003 1204 0595). TIRE PRESSUE MONITORING SYSTEM MALFUNCTIONS. IT FAILS TO WARN OF LOW PRESSURE IN TIRES (TESTED TO 15 LBS BELOW APPROPRIATE TIRE PRESSURE ON EACH TIRE INDIVIDUALLY AND THEN ON ALL 4 TIRES SIMULTANEOUSLY). HOWEVER, THE WARNING LIGHT DOES COME ON WHEN DESCENDING FROM HIGH ALTITUDES IN SPITE OF ALL TIRES BEING INFLATED PROPERLY. MULTIPLE DEALERS HAVE BEEN UNABLE TO UNDERSTAND AND FIX THE PROBLEM. MANUFACTURER WAS CONTACTED (TOYOTA CASE #2004 0109 0681).*AK
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10053421January 6, 2004
ENGINE AND ENGINE COOLING
FAX FM GEORGE A. STOUFFER (NC) REQUEST THAT TOYOTA COVER THE COST OF A NEW ENGINE FOR THIS 1998 TOYOTA SIENNA DUE TO AN "OIL GEL" PROBLEM. *MR WHITE SMOKE HAD COME FROM THE TAIL PIPE. THE SERVICE DEALER DIAGNOSED THAT TOYOTA LABELED AN "OIL GEL PROBLEM" AND TOLD THE CONSUMER THAT THE ENGINE WOULD BE CLEANED UNDER WARRANTY. THE PROBLEM RECURRED AND DESTROYED THE ENGINE. TOYOTA SHOULD BE RESPONSIBLE FOR THE PAYMENT UNDER THE SAME PROVISIONS AS BEFORE. (THEY REFUSED THE REQUEST) *SC THE REQUEST FOR ASSISTANCE WAS DENIED, BECAUSE THE MANUFACTURER STATED THE CONSUMER DID NOT PROPERLY MAINTAIN THE VEHICLE, HOWEVER THE CONSUMER HAD PROOF THAT THE VEHICLE WAS WELL MAINTAINED, ONCE THAT PROOF WAS SENT, THE MANUFACTURER CLAIMED THE WARRANTY ONLY COVERED ONE SINGLE REPAIR, BUT THE ORIGINAL REPAIR NEVER FIXED THE DESIGN FLAW, BUT ONLY CLEANED OUT THE OIL GEL. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10051484January 1, 2004
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
1999 SIENNA PASSANGER SIDE DOOR. WHEN OPEN, IF ACTIVATED BY REMOTE OR INSIDE THE VEHICAL THE DOOR WILL CONTINUE TO CLOSE EVEN IF AN OBJECT IS IN THE PATH OF THE CLOSING DOOR. IT DOES NOT STOP AND WAIT OR WARN YOU IF SOMEONE/SOMETHING IS GOING TO BE CAUGHT IN THE DOOR. WHICH HAS HAPPEND TO MY HUSBAND AND MY SELF.YOU HAVE TO HAVE SOMEOME ELSE REVERSE THE DOOR TO LET YOU OUT OF IT CRUSHING YOU.THIS IS NOT SAFE. I HAVE SMALL CHILDREN GETTING IN /OUT IOF THIS VAN ALL DAY. THE REMOTE CAN BE ACCIDENTIALLY ACTIVATED BY HOLDING IT IN YOUR HAND OR PLACING ITON THE SEAT/FLOOR OF THE VAN. THIS IS WHAT HAPPEND TO US. THE REMOTE IS HYPERSCENTIVE MY PANIC BUTTON GOES OFF ALL OF TEH TIME JUST WHEN HOLDING THE REMOTE. MY HUSABND AND I RECIEVED LARGE SKIN AND MUSSLE BRUSING AND A FEW MOUMENTS OF PANIC.I DON'T KNOW WHAT WOULD HAPPEN IF SOMEONE WAS NOT AROUND TO DEACTIVATE THE DOOR? *AK
Crash:
No
Fire:
No
Injuries:
2
Deaths:
0
#10051315December 30, 2003
THE NEW MODEL YEAR 03 AND 04 TOYOTA CAMRY SEDANS, SIENNA MINI VANS HAVE POORLY DESIGNED AND OR MIS ADJUSTED HEADLIGHTS CAUSING BLINDING GLARE TO ON COMING DRIVERS OR DRIVERS IN FRONT OF THESE VEHICLES. THE EXCESSIVELY GLARING LIGHT CAUSED EYE PAIN TO OTHER DRIVERS AND TEMPORARY BLINDNESS. THIS IS A SERIOUS SAFETY PROBLEM THAT NEEDS TO BE ADDRESSED.
Crash:
No
Fire:
No
Injuries:
3
Deaths:
0
#10050963December 22, 2003
ELECTRICAL SYSTEM
VEHICLE SKID CONTROL COMPUTER BROKE AND NEEDED TO BE REPLACED ($2000). *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10050837December 20, 2003
ENGINE AND ENGINE COOLING:ENGINE
HESITATION BOGS ON A ACCELERATION, DELAY IN A ACCELERATION NO POWER FOR A FEW SECONDS. LOOSES SPEED AND CARS BEHIND CATCH UP VERY QUICKLY AND WORRIED ABOUT GETTING HIT IN REAR END. MY WIFE IS WORRIED ABOUT GETTING IN AN ACCIDENT. TOYOTA DEALER FELT THE PROBLEM, BUT NO OFFER FOR REPAIRS THEY SAY THIS IS NORMAL OPERATION. THIS IS A SAFETY ISSUE. WE HAVE HAD IT IN TWICE WITH NO RESULT. (2004 TOYOTA SIENNA) *LA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10051827December 19, 2003
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DRUM:WHEEL CYLINDERS
THE BRAKE LIGHT CAME ON. BOTH REAR BRAKE CYLINDERS WERE LEAKING. AS A RESULT, IT CAUSED DAMAGE TO FRONT BRAKES. ALL THE PARTS WERE REPLACED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10050780December 19, 2003
ENGINE AND ENGINE COOLING:ENGINE
ENGINE CHECK LIGHT CAME ON WHILE DRIVING. TOOK TO DEALER, HAD TO REPLACE VACUUM SWITCH. 2 DAYS LATER, SAME PROBLEM OCCURRED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10051670December 17, 2003
FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY
CONSUMER WAS UNABLE TO START VEHICLE BECAUSE THE FUEL LEAKED OUT OF THE FUEL TANK. THIS OCCURRED AFTER DEALERSHIP PERFORMED RECALL 03V291000 REPAIRS. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10051614December 16, 2003
VEHICLE SPEED CONTROL
WHILE PARKING, THE VEHICLE SURGED FORWARD. AS A RESULT THE VEHICLE COLLIDED INTO A FENCE. THE DEALER STATED THEY WERE UNABLE TO DUPLICATE THE PROBLEM. PLEASE PROVIDE ADDITIONAL INFORMATION. *JB
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10049702December 13, 2003
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS
BRAKES SQUEAK WHEN APPLIED AT LOW SPEED. DEALER FIXED IT THREE TIMES, BUT IT IS BACK AGAIN. THE VAN WAS PURCHASED NEW AND IS STILL UNDER 3 YEAR/36,000 MILES WARRANTY.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10049536December 10, 2003
ENGINE AND ENGINE COOLING:ENGINE
WE HAVE A TOYOTA SIENNA VAN. IN 8/02 WE HAD 'OIL GEL SLUDGING' AND THE ENGINE WAS FIXED UNDER WARRANTY. NOW, WE HAVE EXACTLY THE SAME PROBLEM AND TOYOTA REFUSES TO PAY FOR THE REPAIR. WITH THE INITIAL REPAIR, THEY ACKNOWLEDGED IT WAS A DESIGN FLAW. SINCE THE ENGINE WAS POORLY DESIGNED, AND THERE IS A RECURRING PROBLEM DUE TO THE DESIGN, WHY DO THEY THINK A ONE-TIME REPAIR WILL SUFFICE? *LA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10044963December 10, 2003
SUSPENSION, TIRES
THE TIRES SHOWED SIGNS OF EXCESSIVE WEAR EVERY 15000 TO 20000 MILES. DEALER HAD FRONT AND REAR SUSPENSION ALIGNED. THE TIRES WERE ROTATED, BUT EXCESSIVE WEAR STILL OCCURRED. THE DEALER ADMITTED SOMETHING WAS WRONG WITH THE ALIGNMENT. *AK THE FIRST SET OF TIRES WAS REPLACED AT 17K MILES, 2ND 39K MILES. IN ANY EVENT, THE CAR CONTINUED TO PULL TO THE LEFT DESPITE THE ALIGNMENT AND ROTATION.*CB *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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