Toyota Sienna Complaints

9,048 consumer complaints on file.

#10054972January 27, 2004
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
OUR 1999 TOYOTA SIENNA VAN HAS 73,000 MILES WE REPLACED THE ROTORS 2 TIMES AND WE ARE STILL HAVING PROBLEMS WITH THE BRAKES. WHEN WE APPLY THE BRAKES WE GET VIBRATION ON THE PEDAL. WE ARE BEING TOLD THAT THIS CAN BE DUE TO THE WEIGHT OF THE VAN. ALSO IT COULD BE THE BRAKE SYSTEM IS TO SMALL FOR THIS VAN. IS THIS A MANUFACTURING PROBLEM AND IS ANYONE ELSE HAVING THE SAME PROBLEM. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10054898January 26, 2004
FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY
MASSIVE GASOLINE LEAK UNDER DRIVER SIDE. THE ENTIRE CAR WAS FILLED WITH FUME FROM THE GASOLINE. WE AND THE KIDS HAD TO EXIT THE VAN ASAP. VAN HAS TO BE TOWED TO THE DEALER. WE BOUGHT THIS VAN ON MAY 2003 AND DURING OCTOBER WE BROUGHT THIS VAN BACK TO THE DEALER TO HAVE THE GAS TANK REPLACE BECAUSE OF A RECALL BY THE MANUFACTURER. WE HAVE NO ACCIDENT WITH THIS VAN AND WE KEEP THE VAN IN TOP CONDITION. WE ARE REALLY CONCERN ON WHAT HAD HAPPENED. *LA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10054826January 25, 2004
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM
THERE IS A SOUR SMELL (SULFUR-LIKE) COMING FROM UNDER THE CAR. DEALER TOLD US IT IS A PROBLEM WITH THE CATALYTIC CONVERTER, BUT AS OF 1/25/04, THEY DON'T HAVE A FIX FOR IT. SAID TOYOTA IS AWARE OF THE PROBLEM. I WOULD LIKE TO KNOW WHAT THE PROBLEM IS AND WHEN IT WILL BE FIXED. THIS NOT ONLY IS POLLUTING THE AIR, BUT ALSO COULD POSE AS A HEALTH HAZARD FOR THOSE IN AND AROUND THE CAR. *LA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10052131January 23, 2004
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:CALIPER
THE VEHICLE EXPERIENCED A BRAKE PROBLEM. THE CALIPERS WERE MISSING THE RETAINING RINGS. THE RUBBER BOOTS WERE PULLED INTO THE BRAKE CYLINDER WHICH CAUSED BRAKE FAILURE. THE TOYOTA MFR REFUSED TO ACKNOWLEDGE THE PROBLEM. *NM THE CONSUMER WAS UNAWARE OF THE LOW BRAKE FLUID FUNCTION GIVEN THROUGH THE EMERGENCY BRAKE LIGHT INDICATION. THE VEHICLE WAS LOSING FLUID AT A SLOW RATE MORE SO IN THE RIGHT WHEEL THAN IN THE LEFT. THE CONSUMER REQUESTED REIMBURSEMENT. *SC THE CONSUMER STATED THE DUST BOOT RETAINING RINGS ON THE CALIPERS WERE NEVER INSTALLED AT THE MANUFACTURER *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10044339January 22, 2004
STRUCTURE:BODY:DOOR, SUSPENSION, ELECTRICAL SYSTEM
A RATTLING NOISE WAS HEARD IN THE SLIDING DOOR. THE CAR VIBRATED WHEN DRIVEN AT ANY SPEED AND THE IGNITION SWITCH WAS DEFECTIVE. THE OWNER WAS FRUSTRATED WITH ALL THAT WAS HAPPENING WITH LITTLE OR NO RESULTS. *AK THE CHECK ENGINE LIGHT HAD COME ON AND WAS TAKEN TO THE DEALER ON SEVERAL OCCASIONS FOR THE SAME PROBLEM. THE FRONT END WAS UNSTABLE. *SC *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10055369January 20, 2004
FUEL SYSTEM, OTHER:STORAGE:TANK ASSEMBLY:MOUNTING
CONSUMER RECEIVED NHTSA RECALL LETTER 03V291000 ON AUGUST 2003. CALLED EVERY MONTH TO A LOCAL DEALER WHERE SHE BOUGHT THE VEHICLE, AND STILL THEY DID HAVE THE PART TO REPAIR GAS TANK. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10048282January 16, 2004
UNKNOWN OR OTHER
WHEN THE WINDOW OF THE REAR PASSENGER DOOR WAS ROLLED DOWN, THE DOOR WOULD NOT LATCH. THIS WOULD NOT ALLOW THE DOOR TO LATCH. THE DOOR SLAMMED SHUT WHEN A PASSENGER GETS IN AND OUT OF VEHICLE. TOYOTA STATED THIS WAS A NEW SAFETY FEATURE. *AK *SC *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10070880January 15, 2004
ENGINE AND ENGINE COOLING
I BOUGHT THE CAR IN 2001, USED AT 18,000 MILES. I HAVE HAD ALL SCHEDULED MAINTENANCE DONE. ON AUG 8TH I HAD AND OIL CHANGE AND BY SEPT. 17 THERE WAS NO OIL , ANOTHER OIL CHANGE WAS DONE. BY SEPT. 22 THERE WAS NO OIL. I BROUGHT THE CAR TO STEVENSON TOYOTA IN JACKSONVILLE, NC, WHERE THEY TOLD ME I HAD AN OIL GELLING PROBLEM. THEY ARE KEEPING MY CAR FOR 1-2 WEEKS, WITHOUT THE USE OF A LOANER CAR. THEY STATE THAT TOYOTA WILL CLEAN THE PARTS ONE TIME AS A GOOD WILL GESTURE AND POSSIBLY PAY FOR A RENTAL CAR FOR 3 DAYS. THEY ALSO SAID THAT MY WARRANTY AND EXTENDED WARRANTY DOES NOT COVER THIS. MY CAR HAS APPROX 55,000 MILES. I AM TRULY AFRAID TO TAKE THIS CAR BACK FROM THEM AS I AM UNSURE OF IT'S RELIABILITY OR THEIRS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10070908January 15, 2004
ENGINE AND ENGINE COOLING
OIL SLUDGE.STARTED BLOWING AT STOP LIGHTS AND ALL STARTUPS.CALLING TOYOTA THIS WEEK. THIS SIENNA IS IN MINT CONDITION.WE BOUGHT IT FOR SAFETY AND DEPENDABILITY FOR OUR 7 WEEK OLD SON.NOW WE'LL SEE IF TOYOTA STANDS BEHIND IT.THIS IS OUR 1ST TOYOTA,BUT THERE ARE 7 LEXUS/TOYOTAS' WITHIN OUR FAMILIES.THIS ENGINE IS DAMAGED AND FROM WHAT WE HAVE READ,EXPECT A COMPLETE NEW ONE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10071281January 15, 2004
ENGINE AND ENGINE COOLING
ENGINE OIL SLUDGE: MY SIENNA WAS FINALLY FIXED BY TOYOTA CANADA AFTER I MADE NUMEROUS COMPLAINTS ABOUT THE DEALERSHIP (JIM PATTISON TOYOTA) THAT REFUSED TO REPAIR THE VEHICLE. THE WHOLE ENGINE WAS OVERHAULED BY A DIFFERENT DEALERSHIP. I WAS REALLY HAPPY THE WAY THEY HANDLED THE CASE. I JUST RECEIVED A MEMO FROM TOYOTA YESTERDAY THAT SIENNA BETWEEN 1998-2000 HAVE PROBLEMS WITH THE TRANSMISSION. THEY HAVE EXTENDED THE WARRANTY ON TRANSMISSION FOR THESE PARTICULAR VEHICLES TO 8 YRS OR 100,000 MILES .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10071339January 15, 2004
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS, STRUCTURE
SLIDING DOORS - BOTH WERE STICKING AND DIFFICULT TO OPEN. THEN PASSENGER SIDE DOOR COULD ONLY BE OPENED FROM THE OUTSIDE AND NOW IT CAN'T BE OPENED FROM OUTSIDE OR INSIDE. POWER WINDOW - DRIVER'S SIDE POWER WINDOW BEGAN WORKING INTERMITTENTLY AND NOW WON'T WORK AT ALL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10069208January 15, 2004
ENGINE AND ENGINE COOLING
LIGHT BLUE SMOKE FROM TAIL PIPE .OIL CAP DARK BROWN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10069250January 15, 2004
ENGINE AND ENGINE COOLING
WAITING TO HEAR FROM TOYOTA ON OUR OIL SLUDGE ENGINE FAILURE PROBLEM. WE ARE GATHERING THE OIL CHANGE RECEIPTS AND WERE 1ST TOLD WE DID NOT MAINTAIN THE VEHICLE. NOW SEEING THAT WE ARE NOT ALONE WITH THIS ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10069256January 15, 2004
ENGINE AND ENGINE COOLING
ENGINE HAD TO BE REPLACED DUE TO OIL SLUDGE, OIL CHANGES WERE MADE MADE PROMPTLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10069278January 15, 2004
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS, SEAT BELTS
FRONT PASSENGER WINDOW DOES NOT CLOSE COMPLETELY. MIDDLE RIGHT AND LEFT SEAT BELTS LOCK PASSENGERS TO SEAT WITHOUT UNDUE MOTION. NOTIFIED DEALER SEVERAL TIMES, UNABLE TO FIX THE PROBLEM. FRONT PASSENGER SEAT BELT FAILED TO LOCK PASSENGER DURING REAR END COLLISION.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10069511January 15, 2004
ENGINE AND ENGINE COOLING
ENGINE SLUDGE PROBLEM. TOYOTA IS FIXING (ALTHOUGH I THINK THEY SHOULD REPLACE IT) IT ONE TIME. THEY WILL NOT FIX IT A SECOND TIME REGARDLESS OF SERVICE RECORDS. THIS IS TOTALLY UNACCEPTABLE. WE ARE ALSO CONCERNED THAT THE RESALE VALUE OF THE VAN WILL BE GREATLY REDUCED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10069587January 15, 2004
UNKNOWN OR OTHER, ENGINE AND ENGINE COOLING
ENGINE OIL GELLED/BECAME SLUDGED IN JULY 2002, OIL PUMP FAILED IN NOVEMBER 2003
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10070042January 15, 2004
ENGINE AND ENGINE COOLING
OIL SLUDGE: IT TOOK SOME DOING BUT TOYOTA FINALLY DID PAY FOR A NEW ENGINE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10070059January 15, 2004
UNKNOWN OR OTHER, VISIBILITY:POWER WINDOW DEVICES AND CONTROLS, ENGINE AND ENGINE COOLING
I AM SENDING THIS LETTER TO EXPRESS CONCERN RELATIVE TO THE SAFETY AND USABILITY OF OUR 2001 TOYOTA SIENNA MINI VAN. WE HAVE HAD CONTINUED PROBLEMS WITH THE VAN THAT HAS BEEN ADDRESSED WITH THE DEALER (KENNY KENT TOYOTA IN EVANSVILLE, IN) AS WELL AS TOYOTA. THE ENGINE IS OUR BRAND NEW VAN HAD GELLING ISSUES TO DUE MANUFACTURE?S DEFECTS. THE PROBLEMS ARE CONTINUING TO DATE. IN THE MANUFACTURE?S RESPONSE IT STATES THAT TOYOTA OFFERED GOODWILL ASSISTANCE TO US FOR THE ENGINE GELLING. (THIS HAPPENED TO A BRAND NEW VAN). IT ALSO STATES THAT THIS WAS NOT COVERED UNDER WARRANTY. TOYOTA SAID THAT THIS WAS A WARRANTY ISSUE AND IT IS ALSO LISTED AS WARRANTY IN TOYOTA DOCUMENTATION. ACCORDING TO THE OWNER?S WARRANTY INFORMATION BOOK, THE BASIC WARRANTY IS 36 MONTHS OR 36,000 MILES AND THE POWER TRAIN WARRANTY IS 60 MONTHS OR 60,000 MILES. THE DEFECT WITH THE ENGINE BASED UPON THE WARRANTY AS STATED IN TOYOTA?S WARRANTY INFORMATION BOOK STATES THAT ALL REPAIRS AND ADJUSTMENTS NEEDED TO CORRECT DEFECTS IN MATERIALS AND WORKMANSHIP OF ANY PART SUPPLIED BY TOYOTA IS COVERED. IN THE MANUFACTURE?S RESPONSE IT STATES THAT THE VEHICLE IS NOT EXHIBITING ANY WARRANTABLE NONCONFORMITIES THAT SUBSTANTIALLY IMPAIR THE USE, VALUE OR SAFETY OF THE VEHICLE. UNFORTUNATELY THIS STATEMENT IS NOT TRUE. WE HAVE CONTINUED TO HAVE EXTREME ELECTRICAL PROBLEMS WITH THE VAN. THESE PROBLEMS ARE CONTINUING TO DATE FOLLOWING TOYOTA?S ATTEMPTS TO REPAIR THE ENGINE. ON ONE OCCASION MY WIFE AND MY SIX-YEAR OLD DAUGHTER WERE IN THE VAN ALONE WHEN THE VAN REFUSED TO START. IT WAS A 90+-DEGREE DAY. TOYOTA SERVICE CANNOT FIND THE CAUSE AND PROBLEMS CONTINUE. THE ENGINE DOESN?T HAVE THE POWER IT DID PRIOR TO THE REPAIRS, THE VALVES CLATTER VERY LOUDLY AND THE ENGINE MAKES A CHUGGING SOUND WHEN IT IDLES. WE NOW HAVE A NEW VAN THAT FOR LACK OF ANY WORD HAS BEEN BUTCHERED. THE VALUE OF THE VEHICLE HAS BEEN DRASTICALLY DIMINISHED. NOBLE JONES 801 S. PARKWAY HENDERSON, KY 42420 270-826-2801
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10070130January 15, 2004
ENGINE AND ENGINE COOLING
HAD SLUDGE IN THE ENGINE. ENGINE LOST OIL AND SMOKE COMING OUT THE TAIL PIPE. THEY REBUILT MY ENGINE FOR FREE. SAYING THAT I DID NOT CHANGE OIL FREQUENT ENOUGH. I HAVE PROOF AND DID CHANGE EVERY 4-5000 MILES BUT NOT WITH THE TOYOTA DEALERSHIP. MY CONCERN IS THAT WHAT DID THEY CHANGE TO MAKE SURE THIS DOESN\\'T HAPPEN AGAIN. THEY COULD NOT PROMISE ME IT WOULDN\\'T EVEN IF I CHANGED THE OIL EVERY 3000 MILES
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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