Toyota Sienna Complaints

9,048 consumer complaints on file.

#10168325September 15, 2006
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
ABS PUMP MOTOR FAILURE. ALMOST LOST CONTROL ON WET SURFACE. ABS PANEL LIGHT WAS ON SINCE AUG. 20006, TOYOTA DEALER INSPECTION STATED CODE #14,51 (ABS PUMP MOTOR FAILURE) IT IS UNUSUAL BUT NOT COVER BY WARRANTY. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10168289September 14, 2006
POWER TRAIN:AUTOMATIC TRANSMISSION, ENGINE AND ENGINE COOLING:ENGINE
DT*: THE CONTACT STATED THE VEHICLE HAD DIFFICULTY SWITCHING GEARS AND CAUSED ACCELERATION ISSUES. THE SERVICE DEALER STATED THE COMPUTER SYSTEM ADJUSTED TO THE DRIVER AND THIS WAS A NORMAL FUNCTION. HOWEVER, THE CONTACT STATED THE GEARS DID NOT SHIFT PROPERLY. UPDATED 10/18/2006 - THE VEHICLE WOULD HESITATE WHEN PICKING UP SPEED. THE CHECK ENGINE LIGHT ILLUMINATED. THE DEALER FOUND CODE FOR EVAP PURGE VALVE. THE TECHNICIAN FOUND THE VACUUM LINES OFF AT INTAKE. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10168151September 13, 2006
TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS, TIRES
TIRE PRESSURE WARNING SYSTEM ON MY 2005 SIENNA AWD (13,000 MILES) TURNED ON. CHECKED PRESSURE IN ALL TIRES, LEFT REAR WAS BELOW 15 PSI, ALL OTHERS WERE 25 PSI (RECOMMENDED PRESSURE IS NTE 51 PSI). FILLED TIRE TO SPECIFICATION TIRE PRESSURE AND LIGHT RESCINDED. WITHIN 5 DAYS, LIGHT REAPPEARED WITH SAME PROCEDURES AND RESULTS. TOOK TO THE DEALER. DEALER REPLACED SINGLE TIRE INDICATING A NAIL WAS FOUND. WITHIN 30 MILES, THE REPLACEMENT TIRE DEFLATED (DUNLOP, OEM RUN FLAT TIRES) ON FREEWAY. NO TIRE PRESSURE WARNING SYSTEM LIGHT ILLUMINATED. AIR PRESSURE WAS CHECKED AND DID NOT REGISTER ANY PRESSURE, ASSUME 0 PSI. TRIGGERED TO CHECK TIRE PRESSURE AFTER HEARING A LOUD POPPING SOUND. TIRE PRESSURE WARNING SYSTEM IS NOT OPERATING AS EXPECTED AND DEALER INDICATES THERE IS NOTHING WRONG AND "THAT'S JUST HOW THE SYSTEM WORKS". REMAINING DUNLOP OEM RUN FLAT TIRES DO NOT RETAIN PRESSURE GREATER THAN 25 PSI. DEALER SAYS THEY RETAIN PRESSURE WHEN MONITORED THERE. BUT WITHIN 5 DAYS, PRESSURE RETURNS TO 25 PSI. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10168153September 13, 2006
ELECTRICAL SYSTEM:WIRING, EXTERIOR LIGHTING:BRAKE LIGHTS, EXTERIOR LIGHTING:TAIL LIGHTS, EXTERIOR LIGHTING:TURN SIGNAL:FLASHER UNIT
DT*: THE CONTACT STATED WHILE DRIVING 35 MPH ON A RAINY DAY ON FLAT ROAD CONDITIONS, THE VEHICLE LOST ALL BACK LIGHTS. THE RAIN WATER CREATED A SHORT CIRCUIT ON THE VEHICLE HARNESS CABLES IN THE HITCHER. THE CABLE HARNESS WAS REQUIRED TO CONNECT THE TRAILER LIGHTS. THE CONTACT DISCONNECTED THE HARNESS CABLES TO RESTORE THE VEHICLE BACK LIGHTS. THE MANUFACTURER WAS CONTACTED WHO REFERRED THE CONTACT TO A DEALERSHIP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10167807September 11, 2006
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
DT*: THE PASSENGER SIDE POWER SLIDING DOOR LOCKED AND WOULD NOT OPEN. THERE WERE SIX WAYS TO OPEN AND CLOSE THE SLIDING DOORS AND NONE OF THEM WORKED. A COUPLE OF DAYS LATER THE DOOR WOULD OPEN. THIS PROBLEM OCCURRED INTERMITTENTLY. THE DOOR CLOSED ON ITS OWN WHILE ATTEMPTING TO GET THE CHILDREN INTO THEIR CHILD SAFETY SEATS. THE ONLY WAY TO KEEP THE DOOR FROM CLOSING WAS TO PUSH ON IT MANUALLY. THE DEALERSHIP COULD NOT DUPLICATE THE PROBLEM. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10167855September 11, 2006
STRUCTURE:BODY:HATCHBACK/LIFTGATE:SUPPORT DEVICE/STRUT
DT*: THE CONTACT STATED WHILE THE LIFT GATE WAS OPENED, THE LEFT REAR SUPPORT HYDRAULIC STRUT FRACTURED AND THE LIFT GATE FELL DOWN WITHOUT WARNING. NO INJURIES WERE SUSTAINED. THE VEHICLE WAS INSPECTED BY A DEALER WHO DETERMINED BOTH REAR LIFT GATE HYDRAULIC SUPPORT STRUTS NEEDED TO BE REPLACED. THE MANUFACTURER WAS ALERTED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10167890September 11, 2006
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
DRIVER DOOR HINGE IS DEFECTIVE. THIS IS A KNOW DEFECT IN THE FIRST MODEL YEAR 2004 TOYOTA SIENNA. OUR DEALER SAID THIS IS A COMMON PROBLEM AND THE ONLY REPAIR IS TO REPLACE THE DOOR AT OUR EXPENSE (~$1,000). WE ARE VERY CONCERNED THAT THIS DEFECT WILL CONTINUE TO GET WORSE AND CAUSE THE DOOR TO EITHER NOT OPEN OR TO SEPARATE FROM THE VEHICLE IN AN ACCIDENT. WE FEEL THAT THIS KNOW DEFECT COULD BE REPAIRED AT TOYOTA'S EXPENSE AND NOT THE CUSTOMER'S EXPENSE. WE ARE TALKING ABOUT A 2 YEAR OLD VEHICLE AND IT IS UNREASONABLE TO EXPECT SUCH A COSTLY REPAIR AS A "OWNER MAINTENANCE". WE WOULD LIKE TO KNOW WHAT INFORMATION IS AVAILABLE ABOUT THIS DEFECT AND HOW WE CAN ENCOURAGE TOYOTA TO TAKE RESPONSIBILITY FOR THIS DEFECT. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10167779September 10, 2006
LATCHES/LOCKS/LINKAGES:HOOD:LATCH
MY WIFE AND 4 CHILDREN WERE DRIVING IN OUR 2000 TOYOTA SIENNA. WHILE ACCELERATING ONTO A HIGHWAY, THE HOOD ABRUPTLY RELEASED AND SLAMMED AGAINST THE FRONT WINDSHIELD, CAUSING THE WINDSHIELD TO SHATTER AND DAMAGING THE ROOF. MY WIFE PULLED OVER ONTO THE SIDE OF THE ROAD ALMOST COMPLETELY BLIND TO WHAT WAS IN FRONT OF HER. THE CAR WAS NEARLY HIT BY A SEMI-TRACTOR TRAILER. LUCKILY, NO ONE WAS PHYSICALLY HURT FROM THE INCIDENT. UPON INSPECTION OF THE LOCKING MECHANISM, IT WAS OBVIOUS THAT BOTH THE PRIMARY AND SECONDARY LATCHES WERE BOTH NOT WORKING PROPERLY. IT APPEARS THAT THE SPRINGS THAT ARE USED WITHIN THESE MECHANISMS HAD LOST THEIR SPRING EFFECTIVENESS. THIS WAS COMPOUNDED BY THE "STICKINESS" CAUSED BY SOME RUSTING ON THE LATCH. THE CAR WAS RECENTLY AT A TOYOTA DEALER MAINTENANCE CENTER. I FEEL THAT THE MAINTENANCE FACILITY SHOULD HAVE AN OBLIGATION TO CHECK THIS CRITICAL COMPONENT. IN REVIEWING THE NHTSA DATABASE, IT IS CLEAR THAT THIS IS A COMMON ISSUE ACROSS AUTOMOBILES. I WOULD EXPECT THEIR TO BE SOME RECURRING MAINTENANCE ON THE LATCHING MECHANISM (AT 30,000 OR 60,000 MILES) TO PREVENT SUCH AN INCIDENT FROM OCCURRING...I DO NOT HAVE ACCESS TO THE SHOP MAINTENANCE MANUALS SO I DON'T KNOW IF SUCH AN INSPECTION IS IN THE MANUALS. IF THERE IS NO SUCH INSPECTION IN TOYOTA'S MAINTENANCE MANUAL, I BELIEVE THAT TOYOTA IS NEGLIGENT ON THIS VERY HAZARDOUS FAILURE MECHANISM. IF THERE IS SUCH AN INSPECTION, I BELIEVE THE TOYOTA MAINTENANCE FACILITY SHOULD BE HELD RESPONSIBLE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10167547September 7, 2006
POWER TRAIN:AUTOMATIC TRANSMISSION
VEHICLE SURGES WHILE GENTLY APPLYING ACCELERATOR AND CAN'T DECIDE WHICH GEAR TO BE IN. TRANSMISSION APPEARS TO HESITATE, ESPECIALLY NOTICEABLE AT 5-10 PMH AND WHILE TURNING. DEALERSHIP SAYS ITS COMPLETELY NORMAL. THE DRIVE-BY-WIRE SYSTEM CANNOT REACT QUICK ENOUGH TO CHANGES IN ACCELERATION. AFTER DAYS OF RESEARCH I SEE THIS IS OCCURRING ON AVALON, CAMRY, LEXUS ES300-330, HIGHLANDER, BMW,AUDI, VW TOUAREG, SUBARU...SHALL I KEEP LOOKING. OBVIOUSLY THE DRIVE BY WIRE TECHNOLOGY IS NOT MATURE AND DANGEROUS. RE-PROGRAMMING IS NEEDED. TO DATE THERE ARE NO TSB'S FOR THE 04-06 SIENNA'S REGARDING THIS ISSUE. 8JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10167549September 7, 2006
POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)
DT*: THE CONTACT STATED THE VEHICLE HESITATED WHILE PULLING OUT OF A PARKING LOT WITH THE ACCELERATOR DEPRESSED. THE VEHICLE WAS DRIVEN TO THE DEALER WHO DETERMINED THE TRANSMISSION CONTROL DID NOT OPERATE CORRECTLY. THE CONSUMER STATED THERE IS A 2-3 SECOND DELAY IN ACCELERATION. WHEN THE TRANSMISSION DOES ACTIVATE, IT SEEMS TO SEARCH FOR A GEAR AND WHEN A GEAR S FOUND IT IS USUALLY A LOW GEAR WHICH CAUSES THE VEHICLE TO LURCH INTO TRAFFIC. UPDATED 10/04/06. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10167516September 6, 2006
STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS
MY LIFTGATE ON OUR 05 SIENNA VAN BEGAN ACTING VERY STRANGE, NOT OPENING FULLY, CLOSING ON PEOPLE WHILE IN THE BACK OF THE VAN, ALMOST CAUSING INJURY TO MY 9 YR. OLD. VERY ODD BEHAVIOR. THE DEALER SAID WE NEED TO REPLACE THE STAY SUB-ASSEMBLY AND TWO BRACKETS. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10167524September 6, 2006
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
MY VAN HAS ELECTRIC SLIDING SIDE DOORS THAT CAN BE ACTUATED BY SEVERAL MEANS. THE FORWARD MOTION HAS A SAFETY SENSOR THAT WILL STOP AND REVERSE THE CLOSING OF THE DOOR IF A PERSON SHOULD BE IN THE WAY AND THAT WORKS WELL. HOWEVER, THERE IS NOT ANY WAY TO SENSE A DANGEROUS CONDITION WHEN THE DOOR IS OPENING. UPON OPENING, THE DOOR ROLLS OUT ABOUT 4 INCHES AND THEN SLIDES ON A RAIL SYSTEM TO THE REAR OF THE VEHICLE. THE ACCIDENT OCCURRED WHEN MY MOTHER WHO WAS IN A WHEEL CHAIR JUST TWO INCHES AWAY FROM THE SIDE OF THE REAR CLOSED DOOR. A PASSENGER HIT THE AUTOMATIC DOOR OPEN BUTTON FOR THAT DOOR. THE DOOR TRAVELED OUTWARD 4 INCHES PINNING THE ARM REST AND BEGAN LIFTING THE SIDE OF THE CHAIR AND CARRYING HER TOWARDS THE BACK OF THE VAN. IT APPARENTLY KNOCKED HER ARM OFF THE CHAIR ARM THUS PREVENTING PINNING HER HAND AS SHE AND THE DOOR TRAVELED TO THE REAR OF THE VAN. DURING THIS ACCIDENT THE DOOR RECEIVED A LONGITUDINAL SCRAPING DENT. PHOTOS SHOWING THE DENT WITH REPLICATION OF THE WHEELCHAIR COULD BE PROVIDED, IF REQUESTED BEFORE REPAIRS ARE MADE. UPON FURTHER CHECKING THIS, I CONFIRMED THERE WAS NOT ANY STOP SENSOR OR PHYSICAL WAY TO STOP THE DOOR WHEN IN THE OPENING MODE. I ALSO NOTED THAT THE CLEARANCE BETWEEN THE DOORS INNER SIDE AND THE BODY PRESENTS A PERFECT PINCH AREA FOR A HAND OR ARM TO WEDGE THAT WOULD BE CAPABLE SQUASHING ONES HAND AND OR ARM. THE OTHER EVENT THAT OCCURRED WAS WHEN A PERSON WAS LEANING ALONG THE SIDE OF THE VAN WHEN THE RETRACTING DOOR STRUCK THEM AND KNOCKED THEM ASIDE, FORTUNATELY WITHOUT INJURY. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10168025September 6, 2006
VISIBILITY, TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS, LATCHES/LOCKS/LINKAGES:DOORS:LATCH
CONSUMER REQUESTING REIMBURSEMENT FOR 2005 TOYOTA SIENNA FOR LOW TIRE PRESSURE AND REAR DOOR SHOCK FAILURE. *KB THE REAR WIPER DIDN'T WORK, THE BLOWER MOTOR AND DAMPER HAD TO BE REPLACED, THE REAR HEAT DID NOT WORK. THE LOW PRESSURE LIGHT DID NOT WARN THE CONSUMER THAT THE TIRE PRESSURE HAD DROPPED. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10167392September 5, 2006
STRUCTURE:BODY:HATCHBACK/LIFTGATE:SUPPORT DEVICE/STRUT
DT*: THE CONTACT STATED THE BUTTON ON THE KEY TO OPEN THE HATCH WAS DEPRESSED AND THE HATCH WENT UP, THEN IMMEDIATELY WENT DOWN AND WOULD NOT STAY OPEN. TO ENSURE THE HATCH WOULD STAY OPEN, THE CONTACT HAD TO HOLD IT UP. THE DEALERSHIP DETERMINED THE SHOCKS WERE DEFECTIVE AND THE SHOCKS WERE REPLACED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10167306September 4, 2006
STRUCTURE:BODY:HATCHBACK/LIFTGATE:SUPPORT DEVICE/STRUT
REAR LIFT GATE OF 2004 TOYOTA SIENNA VAN UPON REACHING FULL OPEN POSITION USING THE AUTOMATIC OPENER WILL REVERSE ITSELF AND CLOSE. THIS EVENT OCCURS WHEN THE OUTSIDE TEMPERATURE IS BELOW 50 DEG F. THE LATEST EVENT WAS 8/29/06 THIS EVENT HAS OCCURRED NUMEROUS TIMES IN THE PAST YEAR. THE DEALER COULD NOT DUPLICATE THE PROBLEM IN THE SHOP. THERE HAVE BEEN NO INJURIES INVOLVED, BUT THE LIFTGATE HAS HIT ME ON THE BACK OF THE HEAD SEVERAL TIMES. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10167284September 3, 2006
STRUCTURE:BODY:DOOR, ELECTRICAL SYSTEM
THE RIGHT REAR AUTOMATIC DOOR CLOSURE MECHANISM EXPLODED SENDING PLASTIC SHRAPNEL FORWARDS HITTING MY WIFE IN THE FACE. SHE WAS SITTING SIDEWAYS WITH HER FEET OUT OF THE VAN SHE REACHED BACKWARDS AND PRESSED THE CLOSE BUTTON LOCATED ON THE PILLAR. THERE WAS A BIG NOISE THAT SOUNDED LIKE A ROCK HITTING THE VAN. WE LOOKED FOR DAMAGE TO VAN THEN DISCOVERED THE BROKEN CABLE DANGLING AND THE DOOR WOULD NOT CLOSE. LUCKILY MY WIFE HAD SUNGLASSES ON. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10167091August 30, 2006
VISIBILITY:GLASS, SIDE/REAR
I BOUGHT A BRAND NEW 2006 TOYOTA SIENNA VAN AT FRED ANDERSON TOYOTA DEALER IN RALEIGH, NC JUNE 06, 2006. FIVE WEEKS LATER, WHILE OUR FAMILY IS DRIVING FROM THE CHURCH IN A SUNDAY MORNING, THE GLASS WINDOW BEHIND THE DRIVER EXPLODED LIKE A CAR BOMB WITHOUT BEING HIT BY ANYTHING. LUCKILY, NOBODY GOT HURT AND I MANAGED TO STOP THE VAN TO CHECK OUT WHAT HAPPENED. I GOT THE VAN BACK TO THE DEALER THE DAY AFTER AND THEY FIXED THE VAN WINDOW. WE EXPRESSED OUR CONCERN ON THE SAFETY OF THE GLASS WINDOW BECAUSE TWO WEEKS BEFORE OUR INCIDENT, A FRIEND OF US WHO ALSO BOUGHT A 2006 TOYOTA SIENNA VAN , ALSO GOT A SIMILAR INCIDENT WHILE SHE DROVE HER VAN TO WORK. WHEN WE CAME TO TAKE THE VAN BACK AFTER THE DEALER FIX THE WINDOW, THERE WAS A LADY WHO ALSO CAME TO THE DEALER OFFICE TO FIX HER 2006 VAN BROKEN WINDOW. THREE INCIDENTS IN THE SHORT PERIOD OF TIME AT A SMALL PLACE LIKE HERE SOUND SOMETHING SERIOUSLY WRONG WITH THIS VAN WINDOWS. WE REQUESTED THE DEALER AND THE TOYOTA CORPORATION TO PROVIDE US WITH THE STATISTICS OF THE INCIDENTS RELATED TO THE GLASS WINDOW. THEY SAID THEY DO NOT HAVE THOSE STATISTIC AND ASK US TO FIND OUT WITH THE NHTSA. WE TOLD THEM WE DO NOT FEEL SAFE TO HAVE OUR FAMILY (OF 5 PEOPLE) DRIVING ON THIS VEHICLE AND NOT KNOWING WHEN IT WILL EXPLODED AGAIN. WE REQUESTED TO RETURN THE VEHICLE AND TRADE FOR ANOTHER VEHICLE BUT THE DEALER SAID WE HAVE TO WORK WITH THE TOYOTA OFFICE FOR THAT. THEIR DUTIES ARE TO SELL THE VEHICLE AND FIX IT IF NECESSARY. WE CONTACT TOYOTA AND THEY ASKED US TO FILL OUT THE ARBITRATION PAPER TO SEE IF THIS VEHICLE CAN BE RETURNED. WE ARE WAITING FOR THEIR DECISION. WE WANT TO FILE THIS COMPLAIN TO ALERT THE PUBLIC OF A SAFETY ISSUE WHICH WE ENCOUNTERED AND SEE IF ANYBODY HAVE THE SAME ISSUE. IF THIS IS REALLY A TREND THEN TOYOTA SHOULD RECALL AND FIX THE DEFECT GLASS WINDOW. IMAGING IF YOU DRIVING 70 MILES ON A FREEWAY WITH THE WHOLE FAMILY AND THE WINDOW BREAK LIKE THAT, WE CAN LOOSE CONTROL AND CREATE A FATALLY ACCIDENT. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10166968August 29, 2006
LATCHES/LOCKS/LINKAGES:HATCHBACK/LIFTGATE:LOCK
LIFTGATE DOESN'T OPEN FULLY. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10166865August 29, 2006
STRUCTURE:BODY:HATCHBACK/LIFTGATE:SUPPORT DEVICE/STRUT
DT*: THE CONTACT STATED WHILE THE LIFT GATE WAS OPENED AUTOMATICALLY WITH THE KEYLESS REMOTE, IT FELL DOWNWARD WITHOUT WARNING. NO INJURIES WERE SUSTAINED. THE VEHICLE WAS INSPECTED BY A DEALER WHO DETERMINED THE HYDRAULIC LIFT GATE ARM SUPPORT DEVICE NEEDED TO BE REPLACED. AFTER THE REPLACEMENT, THE PROBLEM LATER RETURNED. THE MANUFACTURER WAS NOT ALERTED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10166797August 28, 2006
LATCHES/LOCKS/LINKAGES:HATCHBACK/LIFTGATE:LOCK
I WAS REACHING INTO THE REAR PART OF MY 2005 TOYOTA SIENNA XLE MINIVAN WHEN THE HATCH STARTED TO CLOSE RIGHT ON ME. LUCKILY I WAS ABLE TO GET AWAY QUICK ENOUGH WHERE THERE WAS NO HARM DONE BUT IT WAS A CLOSE CALL. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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