Toyota Sienna Complaints

9,048 consumer complaints on file.

#10170914October 16, 2006
LATCHES/LOCKS/LINKAGES:DOORS:LATCH, ENGINE AND ENGINE COOLING:ENGINE
THE AUTOMATIC SLIDING DOOR ON MY 2004 SIENNA HAS BEEN A PROBLEM SINCE WE PURCHASED THE VEHICLE. AT TIMES, WE CAN'T OPEN THE DOOR FROM THE OUTSIDE AND OTHER TIMES, WE CAN. ALSO, WE RECENTLY CLOSED THE DOOR WITH THE AUTOMATIC BUTTON AND FOR NO APPARENT REASON, THE CABLE BROKE SO THAT WE NOW HAVE TO OPEN AND CLOSE THE DOOR MANUALLY. ALSO, WE HAVE HAD ISSUES WITH THE ACCELERATION OF THE VEHICLE IF WE ARE GOING FROM A STOP POSITION OR A SLOW MOVING (LESS THAN 10 KM/H) POSITION. THE VAN SEEMS TO SLOW DOWN BEFORE SHIFTING INTO GEAR. THIS IS A SERIOUS PROBLEM WHEN DRIVING ESPECIALLY WITH CHILDREN IN THE VEHICLE. MY WARRANTY HAS EXPIRED AND I'M LOOKING AT HAVING TO PAY FOR THIS ON MY OWN. I AM DISSATISFIED WITH TOYOTA, I HAVE HAD THIS VEHICLE FOR ONLY 2 YEARS AND I HAVE HAD THREE RECALLS ALREADY. THIS IS MY 2ND TOYOTA PRODUCT AND MY LAST. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10170964October 16, 2006
STRUCTURE:BODY:HATCHBACK/LIFTGATE:SUPPORT DEVICE/STRUT
REAR HATCH STRUTS FAILED ON 2004 TOYOTA SIENNA, CAUSING REAR HATCH TO SLAM SHUT. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10170706October 12, 2006
STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS
STRUTS ON TAILGATE FAILED TO KEEP DOOR OPEN. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10170542October 11, 2006
AIR BAGS
AIR BAG LIGHT ON OCCASIONALLY. DEALER FOUND FAULT CODE BUT COULD NOT LOCATE THE CAUSE OF PROBLEM. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10170436October 10, 2006
STRUCTURE:BODY:HATCHBACK/LIFTGATE:SUPPORT DEVICE/STRUT
THE LIFTGATE "SLIPPED", FAILED AND CAME DOWN ON THE OWNER. BECAUSE IT WAS SET FOR AUTO CLOSURE, IT CAME DOWN WITH A MECHANICAL FORCE BEHIND IT. I HAD TO DISABLE THE AUTO CLOSURE BECAUSE OF THIS AND THEN IT JUST CAME CRASHING DOWN BY GRAVITY. IT WOULD START TO SLIP SLOWLY SO YOU DIDN'T KNOW IT WAS HAPPENING, THEN PAST A CERTAIN POINT, JUST CAME FLYING DOWN. *JB
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10170319October 9, 2006
FUEL SYSTEM, GASOLINE:DELIVERY
THERE IS A FAULT IN THE GAS SENSOR WHICH GOES FROM THE PEDAL TO THE ENGINE. THE CAR FAILS TO ACCELERATE WHEN THE PEDAL IS DEPRESSED, THEN SUDDENLY LEAPS FORWARD, THROWING THE OCCUPANTS BACK AGAINST THE SEATS. IT IS DANGEROUS TO TRY TO ENTER A HIGHWAY, PASS A SLOWER VEHICLE, OR RETAIN SPEED WHEN GOING UPHILL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10170088October 6, 2006
TIRES
DT*: THE CONTACT STATED WHILE TRAVELING 40 MPH ON DRY FLAT ROAD CONDITIONS, THE FRONT PASSENGER RUN FLAT TIRE LOST AIR. AT THE SAME TIME, A REDUCED TIRE PRESSURE LIGHT ILLUMINATED ON THE DASHBOARD. THE CONTACT PULLED OVER, AND UPON VISUAL INSPECTION, IT WAS FOUND THAT THE TIRE HAD LOST AIR PRESSURE. THE VEHICLE WAS DRIVEN 6 MILES TO THE CONTACT'S RESIDENCE, AND THE TIRE FAILED COMPLETELY UPON ARRIVAL. ON 10/05/06, THE MANUFACTURER WAS CONTACTED, AND DETERMINED THAT THE TIRES WOULD BE REPLACED UNDER THE 36000 MILE WARRANTY. THE CONTACT EXPRESSED THAT A VEHICLE WITHOUT A SPARE TIRE POSED A SERIOUS SAFETY RISK IN THE EVENT THAT A CONSUMER'S TIRE FAILED ON A HIGHWAY WITHOUT A CELL PHONE. THE FRONT PASSENGER RUN FLAT TIRE WAS REPLACED UNDER A RECALL ONCE BEFORE WHEN THE VEHICLE HAD 18000 MILES BECAUSE OF EXCESSIVE TREAD WEAR. THE TIRE MANUFACTURER WAS DUNLOP. LINE WAS TUBELESS AND SIZE WAS 17 IN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10170041October 5, 2006
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:CALIPER
2005 TOYOTA SIENNA AWD. REAR DISC BRAKES...CLIP RUST CAUSES THE CALIPER PISTON TO STAY EXTENDED AND KEEP THE DISC BRAKE PAD IN CONTACT WITH THE DISC. BRAKES WEAR EXCESSIVELY... BRAKES NEEDED TO BE REPLACED IN 23000 MILES WITH WEAR ON THE DISC. DEALER STATES THIS IS COMMON PROBLEM. CLIP REPLACED WITH NEW CLIP AT CUSTOMER REQUEST, DISC RESURFACED. BOTH AT CUSTOMER EXPENSE. SERVICE PERSON STATES THEY ARE GETTING SEVERE RUST ON THESE CLIPS, COULD CAUSE BRAKE FAILURE. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10169874October 3, 2006
STRUCTURE:BODY:DOOR
MY 4 YEAR OLD DAUGHTER HAD HER HAND CAUGHT AND HELD IN THE TRAILING EDGE (REAR EDGE) OF THE POWER SLIDING DOOR ON OUR 2004 TOYOTA SIENNA LX WE REVERSED THE DOOR AS SOON AS POSSIBLE, BUT SHE WAS HELD FOR ABOUT 10 SECONDS WITH THE DOOR TOTALLY CLOSED OVER HER MID PALM. THIS LED TO A CUT OVER THE PALM, BUT SHE IS NOW USING THE HAND NORMALLY. I DO NOT THINK THERE IS ANY LONG TERM DAMAGE. I AM A HAND SURGEON BY PROFESSION AND AM CONCERNED THAT THE DOOR HAS NO SENSORS FOR REVERSAL WHEN CLOSING AGAINST RESISTANCE, OTHER THAN SOME SENSORS ON THE FRONT EDGE OF THE DOOR IN THE MOLDING. IN MY OPINION, SERIOUS INJURY COULD OCCUR TO ANY LIMB THAT GETS CAUGHT IN THE TRAILING EDGE SINCE THERE IS NOTHING TO SENSE OR PREVENT THE DOOR CLOSING ON A LIMB. I WOULD HOPE SOME SORT OF SENSOR COULD BE PLACED AT THE MOTOR LEVEL SIMILAR TO THE ANTI PINCH MECHANISM OF POWER WINDOWS. I DESCRIBED THE PROBLEM TO TOYOTA AND THEIR RESPONSE WAS LESS THAN ENCOURAGING OR HELPFUL. THE DOOR IS FUNCTIONING NORMALLY AND THIS IS JUST HOW THE DESIGN WORKS. THE DESIGN NEEDS HELP IMO. *NM
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10169792October 2, 2006
ELECTRICAL SYSTEM, ENGINE AND ENGINE COOLING:ENGINE
DT*: THE CONTACT STATED WHILE DRIVING OUT OF A DRIVEWAY AT 5 MPH, THE VEHICLE STALLED WHEN ACCELERATION WAS ATTEMPTED. THE ENGINE WARNING SIGNAL ILLUMINATED. THE PROBLEM HAD REOCCURED FREQUENTLY AT ANY SPEED. THE DEALERSHIP WAS NOT ABLE TO DUPLICATE THE DEFECT IN NINE TIMES THE VEHICLE HAD BEEN TAKEN TO CORRECT THE PROBLEM. THE CONTACT DECIDED TO OBTAIN A SECOND OPINION FROM AN INDEPENDENT CERTIFIED MECHANIC WHO OBSERVED THE COIL IGNITION ASSISTANCE BURNED OUT AND THE FIFTH CYLINDER WAS MISFIRING. THE SECOND OPINION WAS RATIFIED BY ANOTHER DEALERSHIP. THE CONTACT EXPRESSED THE DEALERSHIP DELAYED THE REQUIRED REPAIRS UNTIL THE VEHICLE REMAINING WARRANTY WERE EXHAUSTED. THE DEALERSHIP WAS NOW READY TO MAKE THE REPAIRS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10169631September 29, 2006
TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS
MAJOR SAFETY PROBLEM WITH TIRE AIR PRESSURE SYSTEM. NORMAL TIRE PRESSURE IS 35 PSI. BECAUSE OF THE TIRE DESIGN, YOU CAN RUN WITH VERY LOW AIR PRESSURE AND NOT FEEL IT (ON A NORMAL CAR, IT IS VERY OBVIOUS). THAT IS WHY TOYOTA HAD TO PUT IN THE TIRE PRESSURE WARNING SYSTEM/LIGHT. TWICE THE TIRE PRESSURE WARNING SYSTEM DID NOT COME ON UNTIL A TIRE HAD ~10 PSI. THAT IS A DANGEROUS LEVEL. THE FIRST TIME I DID NOTHING AND THE TIRE WAS REPLACED BY THE TIRE MANUFACTURER (NAIL ISSUE) AND THE TIRE WAS LESS THEN 7 MONTHS OLD. THE SECOND TIME, I BROUGHT IT TO THE DEALER. THEY TESTED TWO WAYS: 1) ON THE COMPUTER AND IT PASSED; 2) TEST DRIVE WHERE ALERT LIGHT CAME ON BELOW 18 PSI. IN MY TESTING IT CAME ON BETWEEN 10-15 PSI AND IN REAL LIFE CLOSER TO 10-11 PSI (BASED ON MY 2 PROBLEMS). CHECKING TIRE PRESSURE DAILY DOES NOT HELP BECAUSE IN REAL LIFE, IF YOU TAKE A TRIP YOU CAN DRIVE FOR 3-6 HOURS WHICH IF SOMETHING HAPPENS TO THE TIRE DURING THE TRIP, YOU WILL NOT KNOW UNTIL IT FAILS (AGAIN THIS IS BECAUSE UNLIKE NORMAL TIRES, YOU CAN NOT TELL THE TIRE HAS LOST SIGNIFICANT AIR PRESSURE. YOU CAN READ HERE AND OTHER PLACES ABOUT THE CATASTROPHIC FAILURES OTHERS HAVE HAD IN JUST THIS SITUATION. I SPENT MANY MANY HOURS ON THE PHONE WITH TOYOTA TO GET THE SPECIFICATION ON WHEN THE SYSTEM SHOULD ALERT YOU. I WAS ONCE TOLD IT IS A DIFFERENCE OF MORE THEN 5 PSI. HOWEVER, IT SEEMS THAT TOYOTA HAS NO PUBLISHED SPEC FOR HOW THE SYSTEM SHOULD WORK IN REAL LIFE. THIS IS DEFECTIVE AND TOYOTA IS NOT TELLING US THE TRUTH. ALL SYSTEMS HAVE TO BE DESIGNED TO A SPEC. THIS SYSTEM WAS AND THERE IS SOMEWHERE AT TOYOTA A SPEC. THEY ARE NOT SHARING WITH CONSUMERS BECAUSE OF THE IMPLICATION IT WOULD HAVE (THEY WILL HAVE TO RECALL/FIX THEM). I DO HOPE SOMEONE AT THE NHTSA WILL PURSUE THIS SINCE IT IS A SAFETY ISSUE FOR FAMILIES. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10169481September 28, 2006
LATCHES/LOCKS/LINKAGES:TAILGATE:LATCH
THE LIFT GATE OF THE BACK OF MY TOYOTA SIENNA 2004 FELL PREMATURELY WHILE I WAS LOADING IN THE REAR TRUNK. *NM
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10169214September 25, 2006
SERVICE BRAKES, HYDRAULIC:POWER ASSIST:HYDRAULIC:HOSES, LINES/PIPING, AND FITTINGS
CAR HAD BEEN DRIVEN FOR 15 MINUTES, BRAKES WORKED, WAS PARKED FOR 30 MINUTES AND UPON PULLING OUT OF DRIVEWAY REALIZED BRAKES DID NOT FUNCTION. WAS ABLE TO BRAKE THE CAR WITH PARKING BRAKE. NO ACCIDENT ENSUED, CALLED TOW TRUCK AND BROUGHT IT TO SERVICE CENTER. WAS TOLD THAT VACUUM HOSE CAME UNATTACHED, SO POWER ASSISTED BRAKES WERE NOT WORKING. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10169222September 25, 2006
UNKNOWN OR OTHER, ELECTRICAL SYSTEM
DT*: THE CONTACT STATED WHILE PARKED AND ACTIVATING THE IGNITION SWITCH, AN ARCHING CAME OFF AND BURNED THE EAR PIECE OF A CELL PHONE TRAUMATIZING THE CONTACT'S EAR. NO WARNING SIGNAL WAS PRESENT DURING THE NUMEROUS INCIDENTS. THE SPARK COULD BE HEARD AND SEEN EVERY TIME THERE WAS AN OCCURRENCE. THE VEHICLE WAS TAKEN TO THE DEALERSHIP WHO CHECKED ALL ELECTRICAL GROUNDING BUT NO DEFECTS WERE FOUND. THE MANUFACTURER WAS NOTIFIED. UPDATED 10/11/06. *JB
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10169279September 25, 2006
TIRES
EXCESSIVE TIRE WEAR ON TOYOTA SIENNA MINIVAN AWD. 2005 AWD 19,000 MILES. EXCESSIVE NOISE. HAS TAKEN TO DEALER TWICE TO TRY AND GET REPLACEMENT. I READ NUMEROUS INCIDENTS WITH THESE TIRE AND THE INABILITY OF THE TOYOTA MOTOR CORP. TO FIX THE PROBLEM. DUNLOP TIRES *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10169281September 25, 2006
TIRES
A NAIL PUNCTURED THE PASSENGER FRONT RUN-FLAT TIRE ON OUR 2004 TOYOTA SIENNA AWD. TIRE PRESSURE SENSOR DID NOT ILLUMINATE. TIRE THEN UNKNOWINGLY DRIVEN ROUGHLY 100 MILES AND SUBSEQUENTLY HAD TO BE REPLACED DUE TO UNEVEN WEAR. VEHICLE WAS LESS THAN ONE YEAR OLD. DEALERSHIP REFUSED TO COVER ANY DAMAGES, IN FACT, NO SUPPORT FROM TOYOTA WHATSOEVER. TIRES LASTED APPROXIMATELY 20,000 MILES BEFORE ALL FOUR HAD TO BE REPLACED. AGAIN, NO DEALER SUPPORT. PURCHASED IN OCT 04 FROM REINHARDT MOTORS (MONTGOMERY, AL), WITH CONTINUED LACK OF SUPPORT FROM RICH HENDRICK TOYOTA (FAYETTEVILLE, NC). *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10169013September 22, 2006
STRUCTURE:BODY:HATCHBACK/LIFTGATE
I HAD A PROBLEM WITH THE HATCH DOOR ON MY 2004 TOYOTA SIENNA CLOSING WITHOUT WARNING AND CONTINUING TO CLOSE WHEN IT CAME IN CONTACT WITH MY BACK. I WROTE TO MY DEALER (SLOANE TOYOTA IN GLENSIDE, PA) ABOUT THE PROBLEM IN MARCH 2005 (I HAVE COPIED THE TEXT OF THAT MESSAGE AT THE BOTTOM OF THIS COMPLAINT), AND THEY TOLD ME TO TAKE IT IN TO HAVE IT CHECKED OUT. I TOOK IT TO A LOCAL DEALER (PERUZZI TOYOTA IN HATFIELD) AND THEY "FIXED" IT, BY REPLACING A SWITCH, I BELIEVE. I ASKED IF THIS WAS A KNOWN DEFECT AND THEY TOLD ME NO. I RECENTLY SAW AN ARTICLE IN THE PHILADELPHIA INQUIRER THAT IDENTIFIED THIS AS AN ISSUE THAT HAS INJURED SOME PEOPLE. I BELIEVE THAT THIS IS A THREAT TO CAUSE SERIOUS, POTENTIALLY, FATAL INJURY. TEXT OF MESSAGE FROM MARCH 2005: TO SLOANE TOYOTA SENT VIA E-MAIL ON MARCH 22, 2005 I BOUGHT A 2004 SIENNA FROM MICHAEL LISS AT SLOANE IN MAY 2004. I RECENTLY HAD A PROBLEM OCCUR WITH THE REAR HATCH DOOR CLOSING WITHOUT BEING PROMPTED AND WITHOUT AUDIBLE WARNING. IT CAME DOWN ON MY BACK AND COULD HAVE SERIOUSLY INJURED ME. IT DID NOT GO BACK UP WHEN IT CAME IN CONTACT WITH MY BODY, BUT RATHER CONTINUED TO SHUT. WE HAVE SCHEDULED SERVICE WITH LOCAL TOYOTA DEALER, BUT I WANTED TO NOTIFY TOYOTA OF THIS ISSUE. I COULD NOT FIND A WAY TO SUBMIT AN E-MAIL NOTE TO TOYOTA CORP., SO I'M SENDING ONE TO YOU. IS THIS A KNOWN DEFECT WITH THE 2004 SIENNA? HAS THEIR BEEN A RECALL NOTICE ISSUED? THIS DEFECT COULD CAUSE PERMANENT INJURY (OR DEATH TO A YOUNG CHILD). *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10168683September 19, 2006
STRUCTURE:BODY:HATCHBACK/LIFTGATE:SUPPORT DEVICE/STRUT
DT*: THE CONTACT STATED THE HYDRAULICS THAT HELD THE HATCH OPEN FAILED AND CAUSED THE HATCH TO FALL. THE DEALERSHIP REPLACED THE HYDRAULIC ASSEMBLY.*AK UPDATED 1/25/2006 - *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10168426September 16, 2006
FUEL SYSTEM, GASOLINE
FOLLOWING AN ACCIDENT WHERE I WAS REAR ENDED I STARTED HAVING PROBLEMS FILLING THE FUEL TANK. THE PUMP WOULD CLICK OFF AS IF IT WAS FULL AT .70 CENTS AND WOULD CONTINUE THIS WHILE FILLING THE TANK WHEN THE TANK WAS CLEARLY EMPTY. I WAS ADVISED BY SEVERAL PEOPLE TO MOVE THE HANDLE AROUND WHILE FILLING THIS DID NOT HELP. IT WAS INSPECTED BY THE BODY SHOP WHO SAID THEY COULD FIND NOTHING WRONG & ADVISED ME TO TAKE IT TO THE DEALER. THE FILLING PROBLEM CONTINUED & ACTUALLY GOT WORSE & WAS TAKING LONGER & LONGER TO FILL. TODAY I WENT TO FILL IT GOT TO ABOUT 2 1/2 GALLONS AND FUEL STARTED COMING OUT OF THE TANK AS IF I OVERFILLED IT. I TRIED TO FILL IT AGAIN IT DID THE SAME THING EVERY TIME. ALSO QUITE A BIT OF FUEL SPILLED OUT ON EACH ATTEMPT. *NM
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10168427September 16, 2006
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
THE POWER SLIDING DOOR INTERMITTENTLY DOES NOT OPEN PROPERLY USING THE POWER SWITCH OR REMOTE CONTROL WHEN I TRY TO OPEN IT MANUALLY, THE DOOR RETURNS TO THE CLOSED POSITION WHILE BEING OPENED AND MY ARM IS IN DANGER OF BEING CRUSHED. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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