Toyota Sienna Complaints

9,048 consumer complaints on file.

#10269029May 18, 2009
STRUCTURE, LATCHES/LOCKS/LINKAGES
THE SLIDING DOOR CABLE SNAPPED AS THE DOOR OPENED. LEAVING IT WIDE OPEN AND UNABLE TO BE CLOSED. I HAD COMPLAINED ABOUT SQUEAKING NOISES AND THEY HAD LUBED THE DOOR TWICE. THE DEALERSHIP ALSO REPLACED A RECALLED PART IN THAT DOOR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10268956May 17, 2009
STRUCTURE:BODY:DOOR
THE CABLE AND MOTOR ASSEMBLY FOR OUR 2004 TOYOTA SIENNA XLE SLIDING DOOR BROKE. MY WIFE WAS UNABLE TO CLOSE THE DOOR AND HAD TO DRIVE HOME WITH FOUR CHILDREN IN CAR SEATS IN THE BACK. I WAS ABLE TO CLOSE THE DOOR, BUT NOW WE DON'T OPEN IT FOR FEAR OF IT BEING STUCK OPEN. I RECEIVED A QUOTE TO FIX OF OVER $1,800. I RESEARCHED ON THE INTERNET AND THIS SEEMS TO BE A VERY COMMON PROBLEM . TOYOTA SHOULD ISSUE A RECALL AS THIS IS OBVIOUSLY DEFECTIVE AND IT IS A SAFETY CONCERN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10268899May 16, 2009
AIR BAGS:FRONTAL
I HAD A 2002 TOYOTA SIENNA XLE VAN WITH 106,000 MILES ON IT. IN MARCH 2009 MY SON WAS HIT BY ANOTHER DRIVER AND THE CAR WAS TOTALED. IT SUSTAINED EXTENSIVE FRONT AND REAR DAMAGE. NONE OF THE AIRBAGS DEPLOYED. I AM CONCERNED THAT FRONT AND SIDE AIRBAGS MAY NOT DEPLOY IN OLDER CARS. I BOUGHT THE CAR BECAUSE IT HAD FRONT AND SIDE AIRBAGS, STABILITY CONTROL AND AN EXCELLENT SAFETY RATING. THE CAR WAS EXPERTLY AND CONSTANTLY MAINTAINED YET THE AIRBAGS DID NOT WORK WHEN NEEDED. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10268765May 14, 2009
LATCHES/LOCKS/LINKAGES
2004 TOYOTA SIENNA. PROBLEM WITH SLIDING DOOR NOT CLOSING. METAL, PART OF DOOR FRAME,HOLDING SCREWS THAT KEEP LOCK IN PROPER PLACE FAILED DUE TO STRESS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10268493May 12, 2009
STRUCTURE
MY 2004 TOYOTA SIENNA VAN'S POWER DOOR CABLE SNAPPED. THE VAN HAD ABOUT 120,000 MILES WHEN IT HAPPENED. I HAVE NOT HAD IT REPAIRED AFTER SEEING THE COSTS INVOLVED. I CAN CLOSE THE DOOR MANUALLY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10268523May 12, 2009
STRUCTURE
AUTOMATIC SLIDING DOOR CABLE CORRODED AND SNAPPED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10268530May 12, 2009
STRUCTURE:BODY:DOOR:HINGE AND ATTACHMENTS
TL*THE CONTACT OWNS A 2005 TOYOTA SIENNA. THE CONTACT STATED THAT THE REAR DOOR RISES WHEN IT IS ENGAGED. THE TWO STRUTS THAT SUPPORT THE DOOR ARE KNOWN AS THE REAR GAUGE STRUT ASSEMBLY. THE DOOR CLOSES ON ITS OWN AND COULD CAUSE INJURIES. THE CONTACT WENT TO THE DEALER TO HAVE THE DOOR REPAIRED AND WAS INFORMED THAT NHTSA DECLARED THAT THE REPLACEMENT STRUTS WERE ALSO DEFECTIVE. THE FAILURE MILEAGE WAS 35,000 AND CURRENT MILEAGE WAS 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10268376May 11, 2009
STRUCTURE
NO APPARENT DIFFICULTIES, SIGNS OF SYMPTOMS HAD BEEN OBSERVED, BUT MY CHILDREN WERE PLACED IN POTENTIAL HARM DUE TO A PART THAT APPEARS TO BE DEFECTIVE AND COSTLY TO REPAIR. HERE IS THE SITUATION. THE POWER SLIDING DOOR ON THE PASSENGER SIDE WAS OPENED TO DISCHARGE SOME PASSENGERS FROM THE REAR OF THE VAN. WHEN WE ATTEMPTED TO CLOSE THE DOORS VIA THE POWER BUTTON, THE DOOR WOULD NOT RESPOND (CLOSE). WE TURNED THE POWER ELEMENT OFF, BUT WERE UNABLE TO CLOSE THE DOOR MANUALLY. ULTIMATELY, THE VAN HAD TO BE DRIVEN SEVERAL MILES TO THE DEALERSHIP WITH THE DOOR OPEN IN ORDER TO HAVE THEM CUT THE CABLE TO DISENGAGE THE POWER ELEMENTS SO THAT THE DOOR COULD BE USED MANUALLY. BASED ON ONLINE INFORMATION AND FROM INFORMATION GATHERED FROM THE DEALERSHIP, THIS IS A COMMON PROBLEM IN THIS MAKE AND MODEL OF VAN. UNFORTUNATELY, IT IS UNDER REPORTED AS THE COST TO REPAIR THE DOOR IS SUBSTANTIAL AND MOST CUSTOMERS ELECT NOT TO MAKE THE REPAIRS. WITH THAT DECISION, THERE IS A LIMITED NUMBER OF PARTS/DETAILS SUBMITTED FOR REVIEW, BUT IT IS THE SAFETY AND/OR POCKETBOOK OF THE CONSUMER THAT SUFFERS FROM WHAT APPEARS TO BE A POORLY MADE PART AND THE INABILITY TO DISENGAGE THE POWER SYSTEM EASILY. I WOULD APPRECIATE IT IF THIS PROBLEM WOULD BE INVESTIGATED AND THAT TOYOTA BE REQUIRED TO FIX THE POWER MECHANISMS ON THESE POWER DOORS SO THAT THEY WORK PROPERLY (PREFERRED), BUT THAT AT THE MINIMUM THEY ARE REQUIRED TO INSTALL AN EASY RELEASE TO DISENGAGE THE POWER SYSTEM IN CASE OF FAILURE. THERE IS NO SINCE IN JEOPARDIZING THE SAFETY OF PASSENGERS FOR SUCH A COMMON MALFUNCTION. A RECALL OF THIS MECHANISM NEEDS TO BE ENFORCED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10268437May 11, 2009
STRUCTURE:BODY
2005 TOYOTA SIENNA CE, MANUAL REAR LIFT GATE STRUTS HAVE FAILED, WILL NO LONGER HOLD THE LIFT GATE OPEN. TOYOTA SENT OUT A NOTICE FOR POWER LIFT GATES WITH THE SAME PROBLEM. I TOOK THIS COMPLAINT TO MY LOCAL DEALERSHIP AND THEY STATED THAT MY VIN NUMBER WAS NOT INCLUDED IN THE NOTICE, I THEN PROCEEDED TO ADDRESS THE ISSUE TO TOYOTA CORPORATION AND THEY HAVE DECLINED MY REQUEST TO REPLACE A PART THAT IS DEFECTIVE ACCORDING TO THE SERVICE MANAGER AT THE DEALERSHIP. I AM REALLY DISAPPOINTED AT THE FACT THAT YOU HAVE TO SPEND MORE MONEY TO BUY A MORE EXPENSIVE VERSION OF THIS VEHICLE TO GET TAKEN CARE OF. WE ARE FORTUNATE THAT THIS DID NOT RESULT IN ANY INJURIES, AS THIS DOOR ALMOST FELL ON MY 3 YEAR OLD CHILD WHILE I WAS HOLDING IT UP AND HE WAS HELPING ME REMOVE SOME STUFF FROM THE BACK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10268335May 10, 2009
STEERING
2005 TOYOTA SIENNA POWER STEERING PROBLEM, STEERING BINDING AND INCREASED STEERING EFFORT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10268184May 8, 2009
LATCHES/LOCKS/LINKAGES
I OWN A 2004 TOYOTA SIENNA VAN. APPARENTLY MY PROBLEM IS VERY COMMON AFTER TALKING WITH SEVERAL DEALERSHIPS. MY PASSENGER SLIDING DOOR HAS AN AUTOMATIC PUSH BOTTOM TO OPEN AND CLOSE. IT RECENTLY FAILED AND I CAN NO LONGER OPEN OR CLOSE THE SLIDING DOOR WITH THE SWITCH. IT HAS TO BE MANUALLY OPENED FOR THE DOOR TO OPEN. THIS IS A SAFETY HAZARD SINCE I HAVE SMALL KIDS IN CASE OF AN EMERGENCY. I WAS QUOTED $1100 FOR PARTS ONLY TO REPLACE. THIS DOES NOT INCLUDE LABOR. I AM TOLD IT IS VERY LABOR INTENSIVE TO REPLACE. ACCORDING THE SERVICE DEPARTMENT AT SEVERAL TOYOTA DEALERSHIPS THIS IS NOT AN UNCOMMON PROBLEM. THEY EVEN CARRY THIS PART IN STOCK FOR THAT REASON. I CHECKED ONLINE AND THERE ARE MANY COMPLAINTS EXACTLY MY CASE. MY SIENNA VAN HAS HAD 3-4 RECALLS SINCE I BOUGHT IT IN 2003. TOYOTA REFUSES TO ACCEPT RESPONSIBILITY FOR THIS DEFECT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10267929May 7, 2009
STRUCTURE:BODY:DOOR, SEAT BELTS
2000 TOYOTA SIENNA 2 ITEMS: 1. SEAT BELT LIGHT ALWAYS ON (RESEARCH REVEALS DEIGN FLAW) 2. AUTOMATIC SLIDING DOOR HAS NEVER WORKED CORRECTLY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10267837May 6, 2009
STEERING:COLUMN
LARGE NOISE IN THE STEERING COLUMN WHILE TURNING LEFT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10267788May 5, 2009
LATCHES/LOCKS/LINKAGES
MY TWO SLIDING DOORS WILL NOT OPEN FROM THE INSIDE ON MY 2000 TOYOTA SIENNA MINIVAN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10267801May 5, 2009
STRUCTURE:BODY:DOOR
TL*THE CONTACT OWNS A 2001 TOYOTA SIENNA. THE CONTACT STATED THAT THE PASSENGER SIDE SLIDING DOOR STOPPED WORKING. THE DOOR DOES NOT OPEN ALL THE WAY WITH THE REMOTE CONTROL OR MANUALLY. THE CONTACT HAS TO FIND A WAY TO OPEN THE DOOR WHEN THIS OCCURS, WHICH IS USUALLY IN RAINY OR SNOWY CONDITIONS. THE VEHICLE WAS TAKEN TO THE DEALER AND THEY STATED THAT IT WOULD COST $2,200 TO REPLACE THE MOTOR AND THE COMPUTER. THE FAILURE MILEAGE WAS 110,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10267632May 4, 2009
TIRES, TIRES:SIDEWALL
I WANT TO REPORT WHAT I BELIEVE TO BE A SAFETY/PRODUCT DEFECT WITH THE FOLLOWING TIRE: DUNLOP P225/60R17, 98T, M+S, SP4000T, DSST CTT THIS IS A SO-CALLED RUN-FLAT TIRE (INSTALLED APPROXIMATELY 12,000 MILES AGO) PER ORIGINAL EQUIPMENT SPECIFICATIONS ON MY 2006 TOYOTA SIENNA AWD MINIVAN. WITHIN THE PAST SIX WEEKS, (3) OF THESE TIRES RUPTURED SO BADLY THAT THEY HAD TO BE REPLACED. WITH THE FIRST BLOWOUT, I SURMISED THAT THE PROBLEM MIGHT BE DUE TO MICHIGAN'S NOTORIOUS ROAD POT HOLES. I WAS EVEN WILLING TO CONCEDE THIS MIGHT STILL BE THE REASON AFTER THE SECOND BLOWOUT. BUT WHEN THE THIRD OCCURRED TWO DAYS AGO, I CONCLUDED THAT A SERIOUS DEFECT WAS AT FAULT. NOTE THAT THE TIRES WERE PROPERLY-INFLATED ACCORDING TO THE STICKER ON THE DRIVER'S DOOR JAM STICKER (35 PSI). THOUGH IT WAS POSSIBLE TO DRIVE SLOWLY ON THESE RUPTURED TIRES TO A DEALER FOR REPLACEMENT, THE COST FOR NEW ONES IS VERY HIGH (~$250 EACH, INSTALLED). AS A CONSEQUENCE'AFTER THE THIRD BLOWOUT'I INSTALLED (4) CONVENTIONAL TIRES. MY TOTAL TIRE REPLACEMENT COSTS ARE NOW > $1000. I WOULD APPRECIATE YOUR CONTACTING ME ABOUT THE STATUS OF THIS PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10267526May 2, 2009
STRUCTURE, LATCHES/LOCKS/LINKAGES
DRIVERS SIDE SLIDING DOOR WOULD NOT SHUT WORKED TO SHUT NOW HASN'T OPEN SINCE 34 MONTH AFTER PURCHASED. I WENT TO THE TOYOTA DEALERSHIP TO 'DID YOU PURCHASE IT HERE? WHEN I TOLD THEM NO, SHE SENT ME AROUND TO SERVICE WHERE I WAITED UNTIL I LEFT WITHOUT EVEN MY NAME GIVEN. I WENT BACK WHEN MY VAN WAS 38 MONTHS PAST PURCHASE... TO HAVE MY TAIL GATE UNDER RECALL AND ASKED WHEN TOYOTA WILL RECALL THESE VANS WITH SLIDING DOOR ISSUES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10267510May 1, 2009
LATCHES/LOCKS/LINKAGES
DRIVERS SIDE REAR SLIDING DOOR WILL NOT OPEN...COST TO REPLACE FROM TOYOTA WAS APPROX $500 PARTS. DOOR JUST ALL OF A SUDDEN WAIT WORKING AROUND 55K MILES. NOW THE PASSENGER SIDE DOOR IS NOT WORKING (SLIDING) SAME SYMPTOMS. CAR ONLY HAS 84K MILES ON IT. I DID SOME SEARCHING AND NOTICED THERE ARE QUITE A FEW PEOPLE WITH THE SAME ISSUES, THEREFORE I AM FILING THIS REPORT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10267519May 1, 2009
STRUCTURE:BODY
I HAVE A 2004 TOYOTA SIENNA (10000 ML.)IN A VERY GOOD CONDITION, LAST MONTH PASSENGER SIDE POWER SLIDING DOOR STOPPED WORKING. DEALER WANTED OVER $1500 TO FIX IT. THIS AFTER GOING THOUGHT FRONT DRIVER SIDE DOOR RECALL ( TOYOTA DEALER FIXED IT 3 TIMES)AND BACK TRUNK DOOR STRUTS RECALL IT SEEMS THAT THIS VAN HAS SOME SERIOUS DOOR PROBLEMS. AFTER USING SOME ONLINE BLOGS I DISCOVERED THAT THERE IS A LOT OF SIENNA OWNERS WITH THE VERY SAME PROBLEM, BESIDE THE FACT I AM DRIVING TWO 5 YEAR OLD KIDS IN THIS VAN EVERY DAY AND THIS CLEARLY CREATES A VERY DANGEROUS SAFETY CONCERN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10267360April 30, 2009
STEERING
TL*THE CONTACT OWNS A 2004 TOYOTA SIENNA. THE CONTACT STATED THAT THE STEERING WAS BINDING. THE STEERING WHEEL LOCKS IN DIFFERENT POSITIONS WHILE DRIVING, WHICH MAKES STEERING DIFFICULT. THE DEALER WILL REPAIR THE VEHICLE, BUT NOT UNDER WARRANTY. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 58,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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